Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s membership fee order [redacted] dated 3/30/2016 will be refunded, $34.95.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account have been closed and the...

monthly
auto-shipment canceled.The complainant’s order [redacted] dated 12/8/2015 have been
refunded, $103.95. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return this
order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Per the Plexus Worldwide Policies and Procedures section 6.F "Payment Default" any payment that is not supported by sufficient funds or that is returned uncollected constitutes a...

breach of Contract. The Company will assess a handling fee of twenty-five dollars ($25 USD or equivalent local currency) for all payments lacking sufficient funds. We have reviewed the complainant's Plexus Ambassador account and determined that a check was returned for order #[redacted]. This order was in the amount of $31.71. As a result of this returned check, order #[redacted] did not process and was cancelled on 5/31/2016 (Please see attached image) and no funds were recieved. Additionally we determined that we have received funds for order #[redacted] in the amount of $132.37. While this was not the order associated with the returned check, this order was stopped as well due to the hold with the complainant's account. As a result of this order not being shipped Plexus has issued a full refund in the amount of $132.31   (Please see attached image.) Please allow 5-7 business days for these funds to reflect back onto the complainant's bank account. In accordance with the Plexus Worldwide Policies and Procedures section 6.F the complainant;s account was placed on a suspension and all additional order have been stopped until the complainant has paid the $25 return check fee for order order #[redacted]. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately the additional 10% discount for our preferred customers is not working properly in our new computer systems. Please reply directly to my email reply in the future for the most prompt service to have your additional 10% manually refunded to you until our system it properly functioning.  
The complainant’s order [redacted] dated 11/22/2015 has been refunded, $12.49.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $12.49.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for these delays. Plexus Worldwide Preferred Customers are now...

able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The complainant contacted and spoke with our customer service agent Jennifer Provencher on 4/27/2016. Jennifer assisted the complainant in canceling the monthly auto shipment on their preferred customer account [redacted]. This account has now also been closed. Please let me know if you need anything further.

Thank you for allowing me to respond to this complaint. Ihave reviewed the complainants account and found that the information she wasgiven by our representative during her phone call was correct. As an ambassadorshe would only have a 5 day timeframe in which to notify us of her intent...

toreturn. That product would then have to be returned in unopened resalablecondition. Our deepest apologies if she was given incorrect informationfrom another of our Ambassadors however, this return policy for ambassadors islisted in the Policies and Procedures (Section 6.L.3.) the complainant agreedto upon signing up as an ambassador. At this time I am unable to grant the complainants requestfor a refund of the product as she is outside of the return policy.If you should need any further assistance please let meknow.Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant’s account has been closed. Thank you for notifying Plexus Worldwide 1/27/2016 that you wish to take advantage of the preferred customer return policy. If you are unsatisfied with a product...

purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. The complainant’s order [redacted] dated 1/1/2016 has been refunded, $168.98. The complainant’s order 8[redacted] dated 12/1/2015 has been refunded, $168.62. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. If the complainant wishes to be refunded for any further orders please prove substantiation that the 60 day money back guarantee was requested at any earlier date. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 10/23/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/7/2015 has been refunded,
$37.56.The complainant’s order [redacted] dated 12/7/2015 has been refunded,
$37.56.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return these orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed.The complainant’s order...

[redacted] has been refunded, $325.80.
Please allow 5-7 business days for these funds to reflect back into the
complainant’s bank account. It is not necessary to return this order.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.
8pt;">Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Unfortunately I am not able to locate any substantiation dated further than 2/22/2016 of the complainant requesting assistance with the auto shipment they edited online. Please see the attached emails. Normally the Ambassador would be advised to refuse the unwanted order. Once the order was received back in new condition the order would be refunded minus the original shipping charges.  This is because the complainant’s order is covered by the ambassador’s return policy; Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
However in the interest of resolving this complaint the complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 2/22/2016 has been refunded, $119.28.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Amy A[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 2/14/2016 to request that future monthly auto shipments be canceled and to also take advantage of the accounts 60 day money back guarantee.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The two pervious orders will also be refunded minus the originally shipping charges per this policy. http://plexusworldwide.com/products/guarantee
The complainant’s order [redacted] dated 2/5/2016 has been refunded, $135.27.
The complainant’s order [redacted] dated 1/5/2016 has been refunded, $135.27.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

This company is not a scam and the products do work if you are consistent and follow the recommendations! I have been with the company for over a year and would not go back! I've lost weight, am more active, my entire personality has changed for the better, I lost inches and I'm making money. Of course there have been computer problems and glitches in the new system (sort of like with Obama Care when it first started) but the company is more than willing to make things right! No, Plexus is not a magic pill and you cannot expect to see changes over night. But the products are the best on the market and I plan on taking them the rest of my life which looks like it's gonna be longer with Plexus than it would have without!

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted thecomplainant in accordance with our policies. However we have made an exceptionto...

our policy and refunded the customer the requested $114.95. The complainant became a Customer with Plexus Worldwide on7/14/2015. At this time the customer placed their order and was emailed thereturn policy for their customer account on 7/14/2015 and 7/15/2015. This Policy is to contact Plexus Worldwide Customer servicedirectly within 60 days of delivery. Plexus Worldwide was contacted on9/17/2015 to request a refund for the product delivered on 7/17/2015 with USPStracking, [redacted] which is the 62nd day. Your customer account has been closed.If you should need anything further please let us know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/8/2015. The complainant’s order [redacted] dated 12/6/2015 has been refunded, $70.91. The complainant’s order [redacted] dated 1/6/2016 has been refunded, $75.33. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. We apologize for the delay. A replacement order number [redacted] has been...

created to ship the complainant the missing Plexus Slim product. This order has been assigned the USPS tracking number [redacted]. If the order is delivered with this tracking number the complainant may keep this package as well. This order has also been UPS overnighted with the tracking number [redacted] to ensure its prompt delivery. Please let me know if you need anything further

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/15/2016 has been refunded,...

$107.84. Per our preferred customer return policy this is minus the original shipping charge of $4.05. Please see the attached. However it is not necessary to return this order or original packaging at this time. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 3/11/2016 has been refunded, $133.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern, Thank you for the opportunity to respond to this compliant. After reviewing the complainant order history I have confirmed that a monthly auto shipment order processed on 11/28, unfortunately this order has delayed in its shipping process. Plexus Worldwide has recently...

began a major overhaul of our entire inventory and warehouse system. As a result, all orders were placed on a temporary hold in the first few weeks In December.                                   �...⇄ Unfortunately it appears that this information was not provided to the complainant when speaking with our Customer Service department.            A reship has been processed and is currently in route to the complainants shipping address.  The complainant’s new order can be tracked at 9400110899624087006338.        In addition to reshipping the delayed order, we have refunded the complainant back in full for the November order and closed their customer account. A refund for $85.38 has been processed on 12/13/2016. Please allow 3-5 business days for the funds to reflect back to the original payment method. Please let me know if I can assist any further. Tell us why here...

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] has been refunded, $65.00. Please see the attached.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.