Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant created their preferred customer account on 3/24/2016. Please see the attached, “PC Agree.” At which time the complainant was informed, “As a Preferred Customer, you agree to a monthly recurring...

autoshipment of any of our products at a lower cost than what a Retail Customer has to pay. As a Preferred Customer, you may cancel your monthly purchase at any time 15 days after your initial purchase.” Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant’s order [redacted] dated 4/22/2016 will be refunded, $34.95. In accordance with our preferred customer refund policy. This amount is minus the original shipping charge of $4.05. However, it is not necessary to return the order or original packaging at this time. Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/8/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/7/2016 will be refunded, $111.17. The complainant’s order [redacted] dated 3/7/2016 will be refunded, $111.17. The complainant’s order [redacted] dated 4/8/2016 will be refunded, $96.19. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s orders will be refunded per our preferred customer refund policy minus the original shipping charges. However it is not necessary to return the orders or original packaging at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/1/2016 will be refunded, $79.95. The complainant’s order [redacted] dated 4/1/2016 will be refunded, $67.96. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Preferred Customer’s account.
The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled.
The complainant emailed our customer service department on 11/21/2015. Any order processed after this date will be refunded in full.
The complainant’s order [redacted] dated 12/15/2015 will be refunded, $84.00.
The complainant’s order [redacted] dated 1/15/2016 will be refunded, $84.00.
The complainant’s order [redacted] dated 2/15/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 3/15/2016 will be refunded, $76.00.
The complainant’s order [redacted] dated 4/15/2016 will be refunded, $64.01.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

2014 Violation of: [redacted] "products are intended for use as drugs"
"Fast Relief, ProBio5 and BioCleanse are not generally recognized as safe and effective"
"are offered for conditions that are not amenable to self-diagnosis and treatment by individuals who are not medical practitioners; therefore, adequate directions for use cannot be written so that a layperson can use these drugs safely for their intended purposes"
Found [redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with us and found it still active.Upon further investigation I was made aware that our Support Services Department was unable to locate a completed cancellation...

formfrom the complainant. An email requesting the fax number the form was submitted from to better assist in locating the form was sent with no response.We have gone ahead and made an exception and cancelled the complaints account with us without the completed form.We currently do not have a refund guarantee for our annual fees however, by exception, the annual fee has also been refunded as well.I hope this meets the complainants satisfaction. Should you need anything further please let me know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Thank you so much.  You have managed to accomplish in less than 24 hours what I have not been able to accomplish in months.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 11/28/2015 has been refunded, $118.35. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 2/10/2016 has been...

shipping with the tracking number 9400110899624051034206. We apologize for the delay. The requested extra month of products has been overnight UPS with order number [redacted] and tracking number [redacted] Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.I have carefully reviewed the complainants account and have determined that the refund was processed in accordance to our policy.The refund on the order was processed on 05/19/2015 in the amount of $94.99. The credit was...

applied to [redacted] ending in [redacted].If you should need anything further please let me know.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. The complainant became an Ambassador (distributor) with us on 1/23/2015. At the time of sign-up the complainant agreed to the Policies...

and Procedures all of our Ambassadors follow.It is our responsibility to adhere to these Policies and Procedures therefore, I am unable to grant the complainants request to refund the order outside of this policy. I have copied the section of the Policies and Procedures pertaining to the Ambassador return policy below for reference.Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund will only be made after the product has been returned and verified to be in satisfactory condition.I have attached a copy of our Ambassador Cancellation Form. In order to cancel the Ambassadors account with us we will need her to fill out the form and sign a written signature and return to us via one of the methods listed on the form. This will remove all credit card information and inactivate the account.Also, our Quality Assurance department has made four attempts to contact the complainant in regard to her product concerns. This department is responsible for documenting her experience. If the complainant would please reply to the questions below for documentation purposes.Questionnaire to complete:1. What have you experienced including any symptoms or side effects?2. What product(s) do you believe could have caused the symptom(s)?3. What conditions are the product(s) stored?4. Were there any changes to your behavior that might have been a cause, or associated with your current symptoms/condition?5. Why do you feel that your symptoms/condition is associated with the product(s)?6. Have you used any home remedies or over the counter products to alleviate your symptoms?7. Have you consulted a doctor or a physician? If so, could you please provide the name of the doctor/physician?8. Product(s) taken, including the lot number printed on the product(s):If you should need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 9/29/2015 to request that future monthly auto shipments be canceled and to return previous orders received on the account.
The complainant’s order [redacted] dated 12/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 12/22/2015 has been refunded, $82.80.
The complainant’s order [redacted] dated 10/25/2015 has been refunded, $112.39.
The complainant’s order [redacted] dated 10/20/2015 has been refunded, $90.80.
The complainant’s order [redacted] dated 9/20/2015 has been refunded, $105.84 on 10/16/2015.
The complainant’s order [redacted] dated 8/25/2015 has been refunded, $108.34.
The complainant’s order [redacted] dated 7/20/2015 has been refunded, $86.75.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

At this time, I do not want the case closed until I get communication about the capsules and why they were defective.  I have included a picture of one pill that I sent back in the bottle I returned. Additionally, Plexus canceled my auto-replenishment account without my consent.  When I asked why this happened I was told that any time a consumer complains their account is cancelled, the email response stated."This is done for documentation purposes and to prevent repeated complaints from unsatisfied consumers. "  So essentially, my getting defective products and additionally poor customer service when I called for help, which lead to my Revdex.com complaint, means I am penalized. The customer is treated like they did something wrong for reporting defective products.  I request that they reactivate my auto-replenish account

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
My complaint has been handled. #[redacted]. No further assistance is required.Thank you
Regards,
Debra Hanson

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s Preferred Customer Account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 11/27/2015 to request that future monthly auto shipments be canceled and also to return their previous month’s shipment. October 2015 order will be refunded minus the original shipping charge of $4.05 per our preferred customer refund policy. Any order processed after 11/27/2016 will be refunded in full.
The complainant’s order [redacted] dated 10/27/2015 will be refunded, $136.20.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $140.25.
The complainant’s order [redacted] dated 1/27/2016 will be refunded, $140.25.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $140.25.
The complainant’s order [redacted] dated 3/27/2015 will be refunded, $109.01.
The complainant’s order [redacted] dated 4/27/2015 will be refunded, $127.75.
Please allow 5-7 business days for this to be refunded back to the original payment method and these funds to reflect back into the complainant’s bank account.
It is not necessary to return any of the orders at this time.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. I have reviewed the complainant’s account. The complaint’s order...

[redacted]’s refund process had been
started today.The complaint’s cancellation form has also been processed closing the account.Please let me know if you need anything further.

Thank you for the opportunity to respond to the Distributor's follow up comments.  Upon further review of the account and analysis of recorded calls, we are able to honor Ms. [redacted]'s request to refund the items listed in the comments.  These funds will be credited back to the original credit card used to make the purchases and should be reflected within 72 business hours.

To whom it may concern;
Thank you for the opportunities to respond to this complaint.
Plexus Worldwide Preferred Customers are able to visit [redacted] to manage their own customer accounts. Canceling and making adjustments to preferred customers monthly auto shipments...

orders can be done online or by contacting our Ambassador Relations Center at [redacted]The complainant's order# [redacted] dated 6/1/2016 was refunded $91.15 on 6/7/2016.  
Please allow -7 business days for these funds to reflect back into the complainant's bank account.
The complainant's account has been closed. The monthly auto shipment has been canceled.
Please let me know if you need anything further.