Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays. The complainant’s order [redacted] placed 10/13/2015 has...

been
refunded $ 32.59. Please do not return this order. The complainant’s order 80467348 that processed in error 11/13/2015
has been refunded $ 32.27. Please do not return this order. Please keep in mind
that refunds normally take 5 business days to be completed through the banking
institutions and reflect into the complainant’s account. The complainant’s account and future orders have been
canceled. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Laura W[redacted]

To whom it may concern; We have reviewed the information provided by the complainants and have been unable to identify any orders that successfully processed twice in November 2015. Attached is a screenshot of the complainants’ order history, and while there was a duplicate charge...

on 11/11/2015, you will see that order#80447944 shows as “deleted”, instead of showing as completed. Orders that are “deleted” are orders that have been cancelled prior to the payment processing and the order reaching the fulfillment center. Looking a bit further into this order and we verified that there was no customer deposit number included on the order. The customer deposit numbers is essentially a confirmation number provided when funds are received.  Attached you will find a screen shot of both orders from November 11. These orders are identical, except the customer deposit number is missing from order #80447944.
Lastly, we searched our merchant account against any credit cards that matched the last 4 digits of the complainant's card, and were unable to find any duplicate charges. Since we are unable to confirm that any duplicate orders from the complainants’ account processed successfully we will not be able to issue any refunds. If the complainant is able to provide a valid bank statement showing any duplicate charges that processed we would be happy to reevaluate this request.
Please let me know if I can assist any further.
Thank you.
  Please let me know if I can assist you with anything else.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/2/2016 was placed on ambassador account [redacted] for [redacted]. It has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.
The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. Please see attached.
The complainant’s order 82001264 dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached.
Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account. 
We apologize for the delays.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have verified that the money withdrawn from my checking on 10/2/15 for my order placed on 9/30/15 has been refunded to my account.  I was called by their customer service department after my complaint and was told this money was being refunded and that they were sending the order out at no charge to me.  I appreciate that even though I only asked that my money be refunded OR my order shipped.  As of today 10/27/15, I have not received the product or received confirmation that it has been shipped but I am accepting the business's response to this complaint. 
Regards,
[redacted]

Thank you for the opportunity to respond to this complaint. We apologize for any confusion and are determined to resolve the issue.I have reviewed the customer’s account with our company. According to our records, the customer is entitled to the 60 Day Money Back Guarantee for orders...

starting on 6/14/2015.We will certainly refund the orders in question, as they are eligible based on the customer return policy. Please allow seven to ten business days for this credit to appear in the account used to purchase the orders, as the customer’s financial institution may require additional processing time.We hope we were able to offer a satisfactory resolution and address the concerns of the complainant.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I was unaware of how or why this other account was created and had no knowledge of this prior to their email. As long as there are no further packages or charges on my account I consider this issue resolved. It's a shame this had to come to a report to your organization. I hope plexus will consider improving their communication with members in the future. 
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted]
The complainant’s order [redacted] dated 3/12/2016 will be refunded, $144.33.
The complainant’s order [redacted] dated 4/12/2016 will be refunded, $124.09.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the delay. We are striving to do our best in accommodating our ambassadors' and customers’ requests.
The complainant’s preferred customer account has been closed and their monthly auto shipment canceled.
Preferred Customer Return Policy
If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: [redacted]
The complainant’s order [redacted] dated 3/14/2016 will be refunded, $175.88. This amount is minus the original shipping charge of $4.05 per the policy above.
Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account.
We apologize for the delay. It is not necessary to return this order or original packaging at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 1/9/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order 81195207 dated 1/10/2016 has been refunded, $36.04. The complainant’s order 81616186 dated 2/10/2016 has been refunded, $33.04. The complainant’s order 82099458 dated 3/10/2016 has been refunded, $33.04. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant contacted our customer service department by phone on...

1/26/2016 and was advised their auto shipment was canceled. This was too late to stop order [redacted] that processed 1/26/2016. Human error caused the complainant’s auto shipment to remain on and caused order [redacted] to process. We apologize for this mistake. The complainant’s ambassador account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.44. The complainant’s order [redacted] dated 2/26/2016 has been refunded, $124.44. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these orders at this time. We apologize for the delay. If the complainant wishes to be refunded any further please provide their dated email requests. Please let me know if you need anything further.

[redacted] To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The...

monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers and Ambassadors are able to visit plexus.myvoffice.com to register their preferred customer and ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers and ambassador monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer or ambassador account. The complainant contacted our customer service department by email on 11/26/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $124.25. The complainant’s order [redacted] dated 1/26/2016 has been refunded, $124.25. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted]ated 1/15/201 has been UPS Next...

Day Air with the tracking number [redacted] We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay. The complainant’s Ambassador...

account has been terminated. The monthly auto shipment and annual membership fee have been cancelled.  (Please see attached image “Account Closed”) We have reviewed the complainants request for a refund on order #[redacted] and determined that this request is outside of the 60 Day Money Back Guarantee. [redacted]Order #80110171 was placed on 10/13/2015 and was a total of $244.88. (Please see attached image “Order [redacted].” If the complainant or their father requested a refund for order #[redacted] within the allotted timeframe and are able to substantiate this claim we would be happy to reevaluate this request. Please let me know if you need anything further.

This company has the WORST customer service. I saw no results from the product and have been attempting to get a refund since they have a 60 day refund policy. I've called numerous times and every time I get a message that says to call back later. I've sent numerous emails and haven't gotten the first response. At this rate, it will be past the 60 days before I get a hold of anybody. Maybe that's their plan.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/17/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/26/2015 has been refunded, $98.35. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $102.74. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The complainant’s...

request for $29.56 [redacted] to be refunded has been sent today to our accounting department for a [redacted] draft to be created and mailed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for these delays. The complainant’s...

preferred customer account has been closed. Unfortunately we were not able to locate any of the email requests the complainant mentioned to have their order [redacted]9 placed 4/15/2016 canceled. Without this dated documentation submitted by the complainant we are only able to refund the requested order within our preferred customer return policy. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/15/2016 will be refunded, $84.99. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. It is not necessary to return this order or original packaging at this time. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s was in contact with our customer service department by phone on 3/2/2016.  
The complainant’s order 7548579 dated 9/1/2015 has been refunded, $134.95.
The complainant’s order [redacted] dated 9/25/2015 has been refunded, $79.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.