Plexus Worldwide

I initiated the cancelation request in the beginning of May and it took until August to get a refund. You need to empower your employees to refund more quickly. Please also stop saying that Federal Law prohibits you to refund in a manner different from initial payment..... there is no Federal Law for that but if there is please let me know where in the USCA it is, I'd be interested to learn a new Federal Code!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Please see the attached tracking from USPS. The complainant’s order...

[redacted] dated 3/3/2016 has been shipped with the tracking number [redacted]. The complainant’s order [redacted] dated 3/7/2016 will be shipped with the tracking number [redacted]. The complainant’s emails will also be responded to. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s preferred customer account has been closed. The monthly...

auto shipment has been canceled. The complainant’s order [redacted] dated 1/12/2016 has been refunded, $109.90. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delays. Please let me know if you need anything further.

I need to give a somewhat important review to all my friends and family on a product I just tried.

I'm not here to offend anyone, I just want to tell you what my body felt and my real opinion and review of the product.

So a few weeks ago I thought ok hey let me try this plexus thing, we ate pretty bad from the move and trying to save money and time so eating the non-organic, icky processed foods was what we did. A few friends on my Facebook swear by it so I thought I'd try it out.

First of all the website was crazy messed up. I had originally planned to get the tri pack I think is what called. it wouldn't let me, the only thing I could put in my cart was the bio cleanse. So I thought, ok I'll just get this and go for it and add more later if this does its job. I ordered. After the order went through I got an email with order conf number and that was it. I couldn't see my account, all the website did was let me see what else I could buy. So a few days pass and I kind of forgot about it, then the ambassador that I ordered from asked how it was going. I said I it wasn't lol because I didn't get the product. She said it was dropped in my mailbox on wed, I think it was Friday when she wrote me. I was confused how did/could she see and not me? I looked on the website and still couldn't see what she could see. So I said ok I'll call my post office. Never got a real answer from them... Go figure, so I called plexus. I was irritated because I couldn't see what she could see and I HATE calling customer service for anything! So I called to get my product situation figured out. Well, the CS rep informed me it was dropped off and that since I was an ambassador they would love to help me... Wait? What? I did NOT sign up to be an ambassador! I hate selling things and did not want to be a part of that. So, I said please don't send me another product, take me off the ambassador list or whatever it's called and please make it so I was not going to be charged for within the next 30 days, and refund my money. She was polite, helped me and sent my money back.

Well 3 days after all this, I got it in the mail. I called and they said to go ahead and try it and it was on them. I was pleased with the customer service and accepted the offer.

So let me tell you the most important thing for me now. This product was awful!!! I was in so much pain, not just my stomach, everywhere!! My stomach was bloated, I hurt everywhere, and it was not "cleaning" me out. I was more tired than after having Titus and keeping up with the other three kids the first few weeks. It was awful, I was exhausted (this was the worst part for me, being extremely fatigued) pained, and started getting numbness in my limbs. I got scared and didn't even think the correlation was with this miracle product I was told about. I wasn't warned, in fact I was told it would make me regular and help with energy! I didn't want it for weight loss at all, just to help clean out my "toxins" and give me more energy/keep me regular. So anyways, I took them religiously for 5 days, it was ok the first day then the second day I was a little uncomfortable then the 3rd day was when it hit me hard! It was the worst feeling in the world then I realized maybe it's the supplement?!?! I took it one more day felt worse and then the last day (day 5) I said enough is enough, I'm not taking it the next day. Sure enough, I felt a little better, well 3 days after stopping (today) was the first day I felt back to my old self again. It was scary I thought I was really bad deficient in a vitamin or was getting really sick. It was awful, awful, awful!!!!

So how did I get signed up to be an ambassador? How did I not know about it in an email, or website in this day and age, I should've been able to see all this. How on earth could something make you feel that bad? It was just all around a horrible experience the website, the product. I'm sure it helps some people, maybe it's placebo, maybe it actually helps. But for some like me, I'm super sensitive to things, it doesn't work, it didn't work, it's not a miracle product for everyone. Is there even a long term study for these products? Do we know if the organic materials they are using are what they are actually using in the products?

I'm going to stick with what I know will always work and continue to work. Exercising and eating healthy balanced meals.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. The complainant’s order [redacted] dated 11/13/2015 had previously been refunded $20. This order has been refunded the remaining balance $86.59 today. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. The complainant’s order [redacted] dated 11/13/2015 was refunded $79.95 on 12/28/2015. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed per the request. The...

complainant’s order [redacted] dated 10/29/2015 has been refunded, $116.35, which is the cost of the product. We do not refund the shipping charge of $4.05, per policy, as the product was shipped. Please allow 3-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s Ambassador Account has been closed.We apologize...

for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some unexpected delays. The complainant’s order [redacted] placed...

9/26/2015 refund will
be processed today minus the shipping charges per our policy. However please do
not return the unused products. Please allow 3-5 business days for these funds
to reflect back into the complainant’s bank account. The complainant’s account
has also been closed.Please let me know if you need anything further.If you are unsatisfied with a product purchased from Plexus,
you have up to 60 days from receipt of the product to contact Customer Service
for a return authorization. You will need to return any unused product along
with its original packaging to Plexus prior to a refund being issued for your
product purchase, less shipping & handling. If you have purchased directly
from a Plexus Ambassador, please contact that individual for a direct refund.
You will need to return any unused product along with its original packaging to
the Plexus Ambassador whom you purchased the product from. - See more at:
http://plexusworldwide.com/products/guarantee

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/2/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. This email also requested the return policy. The complainant’s previous order will also be refunded minus the original shipping charges per this policy. It is not necessary to return the orders at this time. We apologize for the delay. The complainant’s order [redacted] dated 3/4/2016 has been refunded, $149.79. The complainant’s order 81562958 dated 2/5/2016 has been refunded, $145.44. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed.Any future activity has...

been cancelled. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. We apologize for the human error that failed to close your account and cancel the auto shipment as promised in your last Revdex.com complaint response. Please see the attached screen shot of your terminated account. The...

complainant’s order [redacted] dated 1/16/201 has been refunded, $90.85. Please allow 5-7 business days for your bank to process this transaction and the funds to reflect back into your account. It is not necessary to return this order. Your email reply has a phone number should you need anything in the future. Please let me know if you need anything further.

To whom it may concern;
We have done a search of the main Plexus emailing system, which included a search of the complainants’ name, email address, and account ID number, as well as a search of the complainants’ sponsors email address, [redacted], and found no written request to cancel.
Additionally we have reviewed the sponsors account and searched our phone records for any incoming calls from the sponsor’s phone number. No calls after September 1, 2016 were received. (Please see attached image “phone records”)
Without further documentation showing that the sponsor made a cancellation request for the Customer we will not be able to issue any additional refund requests.
If the complainant can provide any substantiation that Plexus Worldwide was contacted prior to November, we would be happy to reevaluate their request.
I have provided a screenshots for the complainant, verifying their Plexus account has been terminated and no additional orders will be processed or shipped.  I’ve also included screenshots of the completed return authorization requests submitted for their November and December auto shipments.
Please let me know if I can assist any further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 11/9/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/6/2015 will be refunded, $109.09. The complainant’s order [redacted] dated 1/6/2016 will be refunded, $113.51. The complainant’s order [redacted] dated 2/6/2016 will be refunded, $113.51. The complainant’s order [redacted] dated 3/6/2016 will be refunded, $103.52. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/15/2015 has been refunded, $86.67. The complainant’s
order [redacted] dated 11/15/2015 has been refunded, $86.35.  Please allow 5-7 business days for refunds to
reflect into the complainant’s bank account. It is not necessary to return these
orders. We apologize for the delay in our response. Please let me know if you need anything further.

I ordered a one time shipment and paid the higher one time shipment price for my order. I got my order and all was good. Then I got a shipment of more product from being put on an auto-ship program that I did not agree to. I had to refuse the package and call Plexus to cancel the order. They are deceptive. I also filed a complaint with the [redacted].

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 1/14/2015 to request that future monthly auto shipments be canceled.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $124.95.
The complainant’s order [redacted] dated 1/24/2016 has been refunded, $129.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
 We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]To whom it may concern;
Thank you for the opportunity to respond...

to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 11/24/2015 to request that future monthly auto shipments be canceled as of 12/1/2015.
The complainant’s order [redacted] dated 12/24/2015 has been refunded, $84.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.