Plexus Worldwide

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled.The complainant was emailed the following on 12/11/2015.Posted on: 11 December 2015 04:06 PMHello Meghan McCleery,Customer 866189,Thank you for your patience. We are happy to assist you with
your request.We apologize for the delay. We are striving to do our best
in accommodating our ambassadors' and customers’ requests during our computer
systems change over.After reviewing your account I see that the shipping address
on your account is 323 Center Pointe Dr, Cary, NC 27513.Your order [redacted] dated 9/5/2015 was delivered to this
address on 9/8/2015 with the tracking number [redacted]Your order [redacted] dated 10/5/2015 was delivered to this
address on 10/13/2015 with the tracking number [redacted]Your order [redacted] dated 11/5/2015 was delivered to this
address on 11/16/2015 with the tracking number [redacted]Please let me know how I can further assist you.Thank you,Ashley Marie EldridgeCompliance AgentPlease review the attached images of USPS.com for the
complainant’s October and November orders. USPS tracking shows these orders
delivered on 10/13/2015 and 11/16/2015. If the complainant could please take this information to
their local Post office for further review. If USPS is not able to verify the
location of the packages if the complainant could please provide a more secure
address for the replacement shipment. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant, [redacted] customer account number [redacted] was...

updated to 1100527 with our computer systems update. This customer account has had any further charges or orders on it since the 9/22/2015 charge of $36.29. The $155.93 charge on [redacted] was located on her direct sponsor’s ambassador account [redacted] The order [redacted] dated 4/12/2016 will be refunded, $155.93. Please allow 5-7 business days for this refund to be processed these funds to reflect back into the complainant’s bank. Customer account [redacted] have been closed. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.We apologize for the delay.The complainant’s order [redacted] dated...

11/24/2015 was
shipped with tracking number [redacted] on 12/8/2015. This order has
also been refunded $61.28. Please allow 5-7 business days for these funds to
reflect back into the complainant’s bank account. The complainant’s order [redacted] dated 11/3/2015 was shipped
with tracking number [redacted] and delivered on 11/6/2015.The complainant’s order [redacted] dated 11/29/2015 was
shipped with tracking number [redacted]and delivered on 12/9/2015.The complainant’s order [redacted] dated 11/30/2015 was
shipped with tracking number [redacted] and delivered on 12/8/2015.The complainant’s Ambassador (distributor) account has also
been closed. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] has been refunded, $111.24.The complainant’s account has been closed. If you should need anything further please let us know.

Thank you for allowing me to respond to this complaint. I have carefully reviewed the complainants account with us. The complainant signed-up to be an Ambassador (distributor) with our company on 03/12/2014. At the time of sign-up the complainant agreed to the Policies and Procedures...

all of our Ambassadors follow. A part of those Policies and Procedures is the Annual Fee. I have copied the section pertaining to the fee below:1. The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.Due to this agreement the credit card on file was charged the annual fee on 03/12/2015. The account, however, has been cancelled and the Annual fee has been refunded. Please allow 3-5 business days for the financial institution to reflect the credit.If you should need anything further please let me know.Thank you.

To whom it may concern;
Thank you for the opportunity to submit a second response to this complaint.
The complainant’s order [redacted] refund was processed by Plexus Worldwide in the amount of $147.57 back to the original payment method, a card ending in 6038 on 4/15/2016. However it takes the complainant’s banking institution anywhere from 3-7 business days from that day, 4/15/2016 to complete the transfer and the funds to reflect bank into the complainant’s bank account. Please see the attached.
The complainant also provided the correspondence between themselves and their sponsoring ambassador to be reviewed and any necessary action taken.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 3/21/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 4/9/2016 will be refunded, $151.44. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] dated 12/29/2015 has been...

shipped with the tracking number  [redacted] We apologize for the delay. Order [redacted] has also been created on the complainant’s account free of any charges. We apologize for the delay in the delivery of this order. Please let me know if you need anything further.

To whom it may concerns; Thank you for the opportunity to respond to this complaint. Plexus Worldwide has invested heavily on personnel and systems in recent months in an effort to increase our cyber security. Included in those efforts is a specific team and industry leading software specific to...

identifying fraudulent credit card transactions. It appears that the complainant has been the victim of credit card theft, and unfortunately the card was used at our place of business. Because the theft was the type we refer to as identity theft, the name, billing address, and even the CVV code were all present and accurate. Plexus has no way of knowing the charge was fraudulent until reported. Once reported we were able to confirm that an account was created using the complainant name and credit card information. Once we were made aware that this account was fraud, the card was refunded in full. Although these issues can often be beyond Plexus Worldwide’s control, we work diligently to handle each issue swiftly as soon as we were made aware. Please let me know if you need anything further.

To Whom It May Concern, Thank you for the opportunity to address thiscomplaint. I am happy to help anyway I can. I have carefully reviewed theAmbassador's account to best assist in resolving this matter. First, let me address the cancellation andcontinual shipments....

It appears that although we emailed the cancellation formon October 9, 2014 we have yet to receive the completed form back. We areunable to cancel an account until the completed form is returned. We do notstop any automatic shipments until that time, unless otherwise requested, dueto many of our Ambassadors changing their minds after requesting the formbecause they decide that even though they can't take the products for whateverreason they can still sell them for a commission. I have now stopped theautomatic shipments however the Annual Web Hosting Fee will remain in placeuntil the account is cancelled. I am unable to cancel the account however untilthe completed cancellation form is returned. I have attached anothercancellation form for the Ambassadors convenience.Now to address the amount ($360) inquestion. The Ambassador has been refunded in the amount of $119.55 for one returnedorder and will be refunded for the latest order once it has been returned. Pleaseput RMA# [redacted] on the outside of the package and refuse delivery to expeditethat process. The third order in question was returned outside of our returnpolicy and our Receiving Department is attempting to contact the Ambassador todiscuss this matter. There is, unfortunately, no refund due on this order.I hope this information was helpful however,if you have any further questions please do not hesitate to let us know.Plexus Worldwide, Inc.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee [redacted] dated 2/13/2016 has been refunded, $34.95.
The complainant’s order [redacted] dated 6/10/2015 has been refunded, $69.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this order at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/11/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 12/14/2015 has been refunded, $136.07. The complainant’s order [redacted] dated 1/14/2016 has been refunded, $140.48. The complainant’s order [redacted] dated 2/14/2016 has been refunded, $127.98. The complainant’s order [redacted] dated 3/14/2016 has been refunded, $127.98. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 10/10/2015 was refunded, $120.75 on 11/23/2015. An
additional $4.05 has been refunded today.  Please allow 5-7 business days from the date
that the refunds were processed for funds to reflect into the complainant’s
bank account. Please keep the Thanksgiving holiday in mind and that banking
institutions were not open for business from 11/26/2015 to 11/29/2015. We apologize for the delay in our response. Please let me know if you need anything further.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

F.Y.I., the refund referenced below (7 days) was never received as of April 26, 2016.  Please re-open this inquiry regarding Plexus.Thank youM[redacted] L** P[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. I contacted Plexis on March 17 and was told this would be done right away. I have attached my original e-mail to the company. I am cautious about their response as this has been going on for a month now. And, I had to contact the Revdex.com just to get a response from my e-mails to them. In my opinion, this matter should not have taken this long to correct. Also, I have not received any refund as of right now. Regards,[redacted]

This is a horrible company they charge you and your product never ships, then tou get the wrong items when you have been a preferred customers for months . A lot of my friends are having the same issues . I cannot even get through to cancel on their customer service line. 10 emails later still no response . As well as waiting hours on hold to get through to customer service . I think this company is out of business or a scam and I had to dispute charges with my bank and get them to cancel any future charges since I cannot get response from plexus. Do not use this product unless you want to give away your money to a fraud company .

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. We apologize for the delay. The complainant’s retail...

customer account has been closed. Retail Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have up to 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. If you have purchased directly from a Plexus Ambassador, please contact that individual for a direct refund. You will need to return any unused product along with its original packaging to the Plexus Ambassador whom you purchased the product from.  See more at: [redacted] The complainant’s order [redacted] dated 3/7/2016 will be refunded, $114.90. Please allow 5-7 business days for this refund to be processed back to the original payment method and for the funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/3/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/15/2015 has been refunded, $139.00. The complainant’s order [redacted] dated 1/15/2016 has been refunded, $139.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further. If you have any further issues or concerns you may reply directly to this email for further assistance.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 2/29/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.
The complainant’s order 82570317 dated 4/13/2016 will be refunded, $147.57.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.