Plexus Worldwide

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for 5 days for a refund back to my bank card.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s original order [redacted] has been refunded
$133.70. The complainant’s account has...

been closed. If you should need anything further please let us know.

Thank you for the opportunity to respond to this complaint. Upon review of the complainants account, I can see that they were refunded the amount of $227.89, the total charge less shipping, of their initial order. To satisfy the complaint, as the request for refund was made within our 60 day money...

back guarantee, I have submitted a refund in the amount of $235.99 for order [redacted]. This amount is $4.05 and more than what was charged, to cover the $4.05 that was not refunded in the initial order. This is done out of good faith and not in accordance with our 60 Money Back Guarantee. Upon receipt of the refund, the complainant would have received, in full, all monies they have spent with Plexus. This should resolve the complaint. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] The complainant’s order [redacted] Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted]as placed 2/11/2016. This order was delivered 2/20/2016 with the tracking number [redacted]
We apologize for the delay. The complainant’s order 81637949 dated has been refunded, $149.40.
It is not necessary to return this order at this time.
The complainant emailed our customer service department on 2/19/2016. Please see the attached. We have closed the complainant’s account.
Order [redacted] placed 2/22/2016 has been canceled and refunded $107.94.
Please allow 5-7 business days for these refunds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.
I have found that the complainant is within Customer our return policy for
their August and September orders per their email request on October...

15, 2015.
Two separate refunds have been processed for $133.70 for each order. The order that processed in October has been refunded
$138.03. Your auto order has been canceled, your payment information
removed and your account closed. If you should need anything further please let us know.

To Whom It May Concern,Thank you for the opportunity to address this complaint as we value our customers and Ambassadors greatly.I wholeheartedly apologize for the difficulties this customer has experienced in receiving our 60 Day Money Back Guarantee.The customer was entitled to...

receive a refund on all orders placed 60 days prior to her letter, as she stated, was dated May 21,  2014. The only order to fall within those 60 days would have been the April 11, 2014 order. Due to the setbacks on this account, however,the Plexus Worldwide Refunds Department has refunded four orders for a refund total of $384.06. Please allow 5-7 business days for your bank to reflect these credits. We appreciate your business and sincerely hope this resolution is to your satisfaction.If you should need anything further please do not hesitate to let us know. Thank youPlexus Worldwide, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

I sent this email to them Yes I indeed was mislead as when speaking with the gal that signed me up she knew I was going to try the products to see if they worked for me. They didn't and Lacey encouraged me to try it longer as some people it takes longer. She was aware that I only wanted to try them for the 60 days to see if it worked and it did not. She was not trained to know that I was not eligible for this trial so as far as I understood that was what I was doing was a trial. I signed up to get in on the 15.00 savings that I didn't get and had to complain to get that back. Never would I have signed up for ambassador status if I knew that I wouldn't be able to take advantage of this 60 day refund policy. EVERYTHING I SAW ON FACEBOOK DIDNT ADVERTISE THAT ONE COULDNT RETURN PRODUCTS FOR THE REFUND IF ONE WAS AN AMBASSADOR. Please let me return my product and you can reimburse me every penny that this plexus has cost me. I will ignore the hospital bills and tests that I had to go through when the edge made my heart race. I can post my comments on Facebook if you wish so that others aren't mislead like I was. If you believe in your product you should stand by it and credit my account. Thank you for your prompt attention to this matter.Respectfully, [redacted]Maybe when signing up you should have a box to check that says if you sign up for ambassador you won't be able to return products check here to acknowledge this ......Sent from my iPhone

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/22/2016 has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order.  
The complainant’s order [redacted] dated 3/22/2016 will be refunded $110.26. Please allow 5-7 business days for this refund to be processed back to the original payment method and reflect into the complainant’s bank account.
We apologize for the delays.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  After review of the information, we are unable to honor Ms. [redacted] request to be refunded as a customer.  On 3/4/14, Ms. [redacted] signed up to become an Independent Distributor ([redacted]) for our company.  When...

completing the process of becoming an [redacted], she agreed to all Policies and Procedures (attached).  Related to this complaint - please see Section 6, Article L, Item 3 for the [redacted] Return Policy.
In regard to the product sold to Ms. [redacted] friend, she is entitled to replenishment product under the Direct Customer Transaction Return Policy.  If she wishes to take advantage of this policy, please see attached Policies and Procedures, Section 6, Article L, Item 4.
If Ms. [redacted] wishes to cancel her Distributorship, please contact [redacted] Relations at ###-###-#### or email **@plexusworldwide.com to request a cancellation form.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 9/20/2015 has been refunded, $79.95. The complainant’s
order 80177344 dated 10/20/2015 has been refunded, $84. The complainant’s order
[redacted] dated 11/20/2015 has been refunded, $79.95. Please allow 5-7 business
days for funds to reflect into the complainant’s bank account. It is not
necessary to return these orders. We apologize for the delay in our response. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant contacted our customer service department by
email on 11/3/2015 to request that future monthly auto shipments be canceled
and also to return order 80349094 dated 11/2/2015. The complainant’s order [redacted] dated 11/2/2015 has been refunded,
$131.82.The complainant’s order [redacted] dated 12/2/2015 has been refunded,
$131.82.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the account for the complainant and have found that this account was processed correctly. Please review the following invoice for confirmation of our earlier statement....

The consumer was charged on 12/1/2014 for her order that was processed and shipped via our distribution center, therefore it was unable to be canceled at that time. If the customer is showing 12/3/2014 as the charge date that is a reflection of her bank delay to post the charge and should not be indicative of an ability to cancel the transaction.  Our monthly qualification shipments are processed automatically upon the agreed date set by the Ambassador. Once the order is downloaded on that date, we are unable to cancel or edit them as they are processed in a separate distribution center. This has been made known to our Ambassadors, which is why we allow them 24/7 access to their business account to cancel orders without the necessity of telephonecommunication.  We apologize that the customer did not utilize this function that is available to her to avoid possible unwanted shipments. Upon review of the account, we find that the order in question was refunded in the amount of $223.64 on January 2, 2015. This is the full product cost as stated in the Ambassador Return Policy.I have copied the Ambassador return policy below. Section 6.L.3Ambassadors:Ambassadors may return product for a full refund upon notifying Plexus customer service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in re-sellable condition. A refund will  only be made after the product has been returned and verified to be in satisfactory condition. We apologize for any inconvenience this may have caused the complainant however we do not refund shipping and handling on orders that are processed and shipped.  Our hours are 6am-6pm Arizona time and such we are open until 7pm in the complainant’s time zone giving the complainant a fair opportunity to contact us in order to stop the shipment from being processed. Additionally, all ambassadors have complete 24 hour access to their back office online so that phone correspondence is not required. They also do not have to wait to cancel the automatic shipments as they have opportunity to do so at any time up to 24 hours before their selected processing date.

To whom it may concern;
 Thank...

you for the opportunity to respond to this complaint.  Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
 We are sorry to hear that the complainant’s personal information was compromised. We suggest they contact their bank as soon as possible to close that bank account and have a new card issued. 
 If the complainant would like to provide more information about the fraudulent charges to help us locate them we can refund the charges. Please provide the last four numbers of the compromised card, the expiration date, the date of the charges and the exact amount of the charges have already been provided $258.80 and $263.95. 
 Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Thank you for the opportunity to apologize and replace your welcome pack order. Order [redacted] has been created and overnight shipped to the complainant with the UPS tracking number [redacted]
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 3/5/2016 will be shipped with the tracking number [redacted]. Please see the attached.
Please let me know if you need anything further.

Plexus has an amazing line of products. I was a skeptic at first then finally decided to give it a try after yet another failed attempt by my doctor to solve my stomach issues. I've been using the products regularly now for about 6 months and it's been a drastic change. My stomach issues have stopped almost completely and I was finally able to give up sodas for good! I stopped having headaches nearly every day which was a bonus! I've read some of these reviews and to be honest they are unfair. One lady is mad that her card was charged fraudulently.....well mine got used fraudulently at Walmart but I didn't post about it on the Revdex.com site. That's thieves not Plexus. Then others complain about bloating and stomach issues....that's die off symptoms. Look it up. Candida yeast and removal of the build up in your intestines is a "messy" process. When it all starts breaking down it will cause some side effects for the very short term. People immediately think it's obviously bogus and quit then bad mouth the products. Do research people. Look up gut health. Look up candida yeast. Look up die off symptoms. It may be fun and games getting your body in that shape but it's not so fun getting it out. It's also not a magic pill. People are posting that they didn't see results. Well did you take it consistently? Did you drink water like you are told? Or did you keep doing exactly what you did to get in the shape you are in? People want a quick fix and get mad when it doesn't happen. This stuff does work. It has helped me and thousands of others. Just because you don't understand it or don't follow it doesn't make it bad. To be noted, I started as a wholesale customer and now I am an Ambassador