Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/7/2015 to request,  “Cancel this please.” The complainant also emailed our customer service department on 10/27/2015 this email did not request to cancel only to confirm payment of their October order. Please see the attached emails. The complainant’s order [redacted] dated 12/27/2015 has been refunded, $202.12. The complainant’s order [redacted] dated 1/28/2016 has been refunded, $202.12. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. If the complainant wishes to be refunded for any further orders please provide substantiation that the account was requested to be closed before 11/28/2015. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 2/16/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 2/22/2016 has been refunded, $36.29. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Monday, January 11, 2016   Statement to Revdex.com Arizona I became sick the first time September after starting to take Plexus Slim. I...

had to be on 3 medicines to get well including antibiotics. After I felt better I started taking it again. I became sick the second time after taking the product for a week in October. Same symptoms as before. It was not until I became sick the third time in November and was not getting better by the end of December (yes 8 weeks) that I started to look at what I was doing each time I got sick. Each time I was taking Plexus Slim. When I realized this and had many unopened packages and unopened samples of the product, I could no longer take it myself and in good conscience could no longer sell it. Since my lungs were still not back to normal since November I am back on antibiotics for the second round as well as Tussin and singular.  If this doesn’t work there will be steroids and chest x-rays coming next. You cannot contract around personal injury. So no matter what they put in their agreements, it does not apply when a product makes a person ill. The saddest part is that any decent company would take the product back. The fact that this company won’t do it must mean that they get so many return requests that it would probably put them out of business. Currently they owe me - 627.55 after the one refund. Attached is a list of charges that I expect to get refunds on. If I don't get a refund I will look to sue them. I am an attorney and I could probably get a class action together based on the websites that post about this product.  Unfortunately I believed a representation on the product I saw and was fooled by her results. Now that I see her results are false - as the pictures she posted do not look like her in person at all - I know I was bamboozled. This company needs to reimburse me and take this poison off my hands.   Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10993946, and find that this resolution would be satisfactory to me.  I have received all refunds requested and now consider this matter resolved.  Thanks for your attention to this matter and helping me to resolve my issues with this business. 
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The requested orders will be refunded minus the original shipping charges per our preferred customer refund policy. However it is not necessary to return the orders or original packaging at this time. We apologize for the delay.
The complainant’s order[redacted] dated 2/4/2016 will be refunded, $99.85.
The complainant’s order [redacted] dated 3/2/2016 will be refunded, $79.95.
Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

I tried this product. Was not warned by the person who got me to buy it that it would make me "poop" my pants constantly. Even my bed. Cough and you poop, sometimes even getting up from a chair would make me poop. It helped me to lose no weight at all. Made my heart race.
They sent out 2 shipments to me at first for which I never got a refund for the second one that I never asked for.
I will try to get a refund for the original shipment but doubt I will get it as I am being told they just got new websites and shipping last month and it's been off ever since. I don't see how that has anything to do with their customer service and billing area.
I would not suggest anyone to buy this product..................

T
Arial;">o whom it may concern;
Thank you for the opportunity to respond to this complaint.
Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s order [redacted] dated 11/29/2015 has been refunded, $159.81.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 1/15/2016 to request that future monthly auto shipments be canceled and also return the order processed that day. Any orders that processed after this date will be refunded in full. The order processed this date will be refunded minus shipping. It is not necessary to return the orders at this time. We apologize for the delay.
The complainant’s order [redacted] dated 1/15/2016 has been refunded, $134.95.
The complainant’s order [redacted] dated 2/15/2016 has been refunded, $125.50.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and for the funds to be returned to my account and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.
The complainant created a preferred customer...

account on
8/25/2015. Our preferred customer refund policy is as follows;If you are unsatisfied with a product purchased from Plexus,
you have between 15 — 60 days from receipt of the product to contact Customer
Service for a return authorization. You will need to return any unused product
along with its original packaging to Plexus prior to a refund being issued for
your product purchase, less shipping & handling. You may request a refund
or cancel your auto-order 15 days after receiving your initial order. - See
more at: http://plexusworldwide.com/products/guarantee
The complainant emailed our customer service department
10/7/2015 to request their 60 day money back guarantee and to stop their
monthly auto-shipment.  We apologize for
our customer service delay but are glad the complainant was in contact with
them yesterday, 11/13/2015.Order [redacted] dated 8/25/2015 has been refunded today,
$124.95.Order [redacted] dated 9/22/2015 has been refunded today, $29.95.Order [redacted] dated 9/25/2015 has been refunded today,
$124.95.Please do not adhere to the section of the policy that
refers to returning the unused portion along with the original packaging for
these orders. These orders were refunded less shipping and handling costs per
this policy. Order [redacted] dated 10/22/2015 has been refunded today,
$34.00.Order [redacted] dated 10/25/2015 has been refunded today,
$129.00.Please do not adhere to the section of the policy that
refers to returning the unused portion along with the original packaging for
these orders. These orders were refunded in full as if the complainant’s email
had been processed in a timely manner the orders would not have processed.
The complainant's account has been closed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Ambassadors are now able to visit [redacted] to...

register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the Ambassador account. The complainant’s Ambassador Account has been closed. The monthly auto shipment has been canceled. The complainant stated, “I have also sent numerous e-mails requesting cancellation of my membership. I have received confirmation that they received my request, but they have not confirmed that they have cancelled my membership.” Unfortunately we are not able to locate any emails sent from the provided, [redacted]. If the complainant could please submit the dated email requests sent to [redacted] to be reviewed for any refunds to be considered. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s order [redacted] dated 2/26/2016 was shipped 2/29/2016 with the USPS tracking number [redacted]. However this order was marked as “Undeliverable as Addressed” on 3/2/2016 by USPS and returned to the sender.
This order was reshipped to the complainant with order [redacted]. Order [redacted] was assigned the tracking number USPS [redacted]. However this tracking does not show any shipping movements. This order will be reshipped with the same tracking number.
The complainant’s order [redacted] dated 2/26/2016 will be refunded, $103.90.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delays.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Tracy H[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the...

monthly
auto-shipment canceled. The complainant’s order [redacted] dated 11/9/2015 has been
refunded, $29.05.The complainant’s order [redacted] dated 12/9/2015 has been refunded,
$29.05. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s ambassador account’s monthly auto shipment has been canceled.
Ambassador Return Policy
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition. - See more at: [redacted]
The complainant was in contact with our customer service department within 5 days of their order [redacted] for return authorization. The order has yet to be returned in resalable condition however its USPS tracking number [redacted] reflects it was refused on 4-12-2016 and is being returned to the sender.
The complainant was in contact with our customer service department and the complainant’s order [redacted] dated 3/26/2016 was refunded, $153.35 today, 4-19-2016 back to the original payment method a card ending in [redacted].
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today.The complaint’s account and any future...

orders have been
canceled. If you should need anything further please let us know.

To whom it may concern;
Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company.I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies. The complainant...

became an Ambassador (distributor) withPlexus Worldwide on 7/5/2016. At this time of sign-up through our website, thecomplainant agreed to the Ambassador Policies and Procedures that allAmbassador Accounts agree to upon creation of an Ambassador account. It is our responsibility to adhere to these Policies andProcedures, therefore I am unable to grant the complainants request to refundthe order outside of policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador Return policy below for reference. Section 6.L.3 – Returns, Refunds and Exchanges 3. Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition.With every order placed Plexus Worldwide sends out an orderconfirmation email. This email states the four different refund policies. Whenevery order ships the consumer is sent another email informing them of the fourdifferent refund policies. If an Ambassador was confused of the ambassador refundpolicy when the order was placed or when the order was shipped these emailsinform in sufficient time for the Ambassador to notify Plexus Worldwidecustomer service of their intent to return. I have included the email auditreport and an image of each email sent to the complainant. The complainant wassent nine emails, seven of which include the Refund Policies.After reviewing the complainant’s ambassador account I seethat the account remains active. If the complainant wishes to close the accountthey needs only to go to the following link to enter their personal informationto verify and close their account. https://plexus.formstack.com/forms/ambcancelIf you should need anything further please let us know.

To Whom It May Concern,Thank you for the opportunity to respond to this complaint. I have reviewed the complainants account with our company. I apologize for the delay in processing the refund on the returned product. The refund was processed today, 4/6/2015. Please allow 3-5...

business days, depending on your financial institution, for the deposit to reflect in your account.If you should need anything further please let me know. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s order [redacted] was shipped 1/11/2016 with the...

tracking number [redacted] We are currently working with our new computer systems to provide tracking numbers. Our customer service phone number is [redacted] We are currently experiencing longer hold times to speak with a customer service representative. We apologize for the delay. Please let me know if you need anything further.

I signed up to be an ambassador, but now regret my decision. I would not feel good about recommending this company to anyone I know. I placed an order on 3/29/16. I received a package on 4/6/16 but it contained someone else's order and packing slip. The value of what was mistakenly shipped to me was significantly less than what I actually ordered and paid for. In addition to that, the amount of sales tax charged on my order was a lot higher than it should've been. After realizing that, I checked the tax on my previous order and it was also wrong. I have sent several emails (with no response), and tried to call several times (with no answer). I am very frustrated with the complete disregard for customer service.