Plexus Worldwide

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I submitted the required form twice and still get told they have not received it. Shoddy practice making it seem as if I have not done the required form. Tired of dealing with them and their runaround tactics to keep from refunding my money.
Regards,[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] has been shipped UPS overnight with the...

tracking number, [redacted]. The complainant’s order [redacted] will also be shipped with the USPS tracking number [redacted]. The complainant will be receiving two shipments of the same order. We are not able to stop the regular USPS shipment and commissions correctly pay out. This is the reason our Customer Service agent advised the complainant that we are not offering expediting shipping at this time.    The complainant’s order [redacted] dated 3/22/2016 has been refunded 20%, $67.15. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delays and frustration you have been caused. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 2/5/2016 has been refunded, $161.11. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 11/16/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/24/2015 has been refunded,
$85.75.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled.
The complainant’s order [redacted] dated 1/29/2016 will be refunded, $81.04.
The complainant’s order [redacted] dated 12/27/2015 will be refunded, $81.04.
Please allow 5-7 business days for these to be processed and these funds to reflect back into the complainant’s bank account.
We apologize for the delay.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to refund my account, and when they do, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order 80751489 dated 12/1/2015 was refunded,
$68.80 on 12/11/2015.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account from the date that it was processed. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s accounts have been reviewed and...

closed.  The complainant’s
order [redacted] from 10/22/2015 has been refunded, $62.91. The complainant’s
order [redacted] from 11/22/2015 has been refunded, $58.59.   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return either orders. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to the compliant. After reviewing the information provided by the complainant I have confirmed that a refund has been processed in the amount of $34.95 on 1/19/2017. (Please see attached image)Please be aware that depending on the...

banking institution refunds can take up to 3-5 business days to reflect back to the original payment method. We would like to sincerely apologize for any frustrations that have occurred during the complainants interactions with Plexus Worldwide. We recognized that a routine email was sent to the complainant this morning from our retention department. We understand that compliant has no intentions of remaining a Plexus Ambassador and have terminated their account (see attached image) and notified our mention team of this. No additional actions are required by the complainant. Please let me know if you require any additional assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account with our company. The complainant’s order [redacted] will be refunded, $152.79.The complainant’s account has been closed. If you should need anything further please let us know.

Thank you for the opportunity to respond to this complaint. After review of the account in question the following has been determined as to why we are unable to grant the request of the consumer at this time.
 
1. Payment card industry regulations require us to process refunds...

back to the cards on which the original  purchase was made. 
2. As a merchant, we are required to follow those procedures. 
3. If this card was tied to a business account to which the consumer had access, her bank should have documentation supporting her association with the account, even if it is now closed. 
4. We processed the refund and the funds have not been rejected by Ms. Lounge’s bank and returned to us.  As a result we have fulfilled our obligation as it relates to processing the refund to the consumer .
5. Only the consumer’s bank can answer how the refund was applied.
6. If we were to issue a second refund, we would in effect have refunded the consumer two times for the same purchase.
If any further assistance is needed please let me know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their Preferred Customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to Preferred Customer monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Preferred Customer’s account. The Complainant’s Preferred Customers account has been closed and monthly auto shipment has been canceled. The complainant’s order [redacted] dated 11/25/2015 will be refunded, $37.18. The complainant’s order [redacted] dated 10/25/2015 will be refunded, $45.03. Please allow 5-7 business days for these refunds to be processed back to the original payment methods and these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed and the
auto-shipment...

stopped.The complainant’s order [redacted] dated 9/11/2015 has been
refunded, $ 143.05. The complainant’s order [redacted] dated 10/11/2015 has been
refunded, $ 143.29. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return these
orders.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed per their request.The...

complainant’s order [redacted] dated 11/11/2015 has been refunded, $32.19.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To Whom It May Concern; Thank you for the opportunity to respond to this complaint. I have reviewed the complainantsaccount carefully. The complainant became an Ambassador (Distributor) with uson 03/11/2014. At the time of sign-up the complainant agreed to the...

Policiesand Procedures all of our Ambassador’s must follow. I have copied the sectionpertaining to the annual fee below. 1.  The Ambassador expressly authorizes the Company to collect the annual renewal and materials fee using any payment method available, including charging any credit card on file for the Ambassador or withholding from Commissions.We do not have a return policy on annual fees however, as a courtesy we will extend a refund by exception.We have cancelled the complainants account and refunded the annual fee of $34.95.If you should need anything further please let me know. Thank you.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 3/2/2016 has been refunded, $125.50. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order 8[redacted] dated 12/7/2015 has been refunded, $79.95. Order #[redacted] dated 11/7/2015 has been refunded $79.95. and Order [redacted], dated 10/7/2015, has been refunded $79.95, totaling a refund of $239.85 Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return any of the orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The preferred customer account 785973, [redacted] has been closed. The provide email ticket number, [redacted] lead us to the requested refund is for order number [redacted].
The complainant’s Mr. and Mrs. [redacted]’s order [redacted] dated 11/21/2016 was charged $147.61 on 11/21/2016. The [redacted]’s then filed a charge back with their banking institution that reversed the charge on 3/17/2016. Please see the attached detail of the $147.61 to the [redacted] card ending in [redacted].
Plexus Worldwide no longer folds these funds to refund. Please contact your banking institution and provide any documentation proving otherwise.
Please let me know if you need anything further.

To whom it may concern;
Thank you providing additional substation for this complaint.  We have spoken with our Finance department and identified an opportunity to credit $34.95 back to the complainants’ original payment method.
A refund of $34.95 was processed on 1/19/2017 (transaction #[redacted].)
Please be aware that it can take 3-5 business days for these funds to reflect back to the original payment method.
Please let me know if any further assistance is needed.