Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 3/2/2016 was placed on ambassador...

account [redacted] for [redacted]. It has been assigned the USPS tracking number [redacted]. However this tracking number does not currently show any shipping movements if it does ship in the future the complainant may keep this order. The complainant’s order [redacted] has been reshipped with the UPS overnight tracking number [redacted] to ensure its prompt delivery. Please see attached. The complainant’s order 82001264 dated 3/2/2016 has been refunded, $153.29 on 4/1/2016. Please see the attached. Please allow 3-5 business days for the complainant’s bank to process this transaction and the funds to reflect back into the complainant’s account.  We apologize for the delays. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by Plexus in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until Friday, July 21, 2017 for Plexus to refund my account. In the copy of their last e-mail to me, below, it states that a refund was issued on July 14, 2017, and it states that refunds typically take 3-5 business days to reflect back to my original payment method. July 21, 2017, will have been 5 business days.If I receive a refund by july 21, 2017, I will consider this complaint resolved.This is a copy of the last e-mail I received from Plexus regarding my refund...To [redacted] Jul 14 at 1:34 PM [redacted], I received the response from your Banking institution, showing that those funds have not processed. I brought this information back to our refunds manager, who again confirmed that the refund was processed correctly and Plexus no longer has these funds. Although I have been unable to identify the root cause of this confusion, as a sign of good faith I’m going to go ahead and issue a new refund. Since your April and May orders have already been refunded,  I will be required to issue this new refund on an older existing order. For your reference, this refund will be issued to your March 22nd order # [redacted]. A refund of $127.97 was issued on 7/14/2017. RMA # [redacted] Please be aware that refund typically take 3-5 business days to reflect back to your original payment method. Thank you for your patience as we researched this matter. Although we were unable to identify the root cause of this confusion, we are confident that this refund should resolve this matter. A follow up email will be sent to the Revdex.com informing them of this as well. If you have any questions please let me know. Cody M[redacted]Compliance Supervisor[redacted]
[redacted]
[redacted]
 
Thank you, 
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s Ambassador account has been closed.
The complainant’s order [redacted] dated 1/2/2016 was delivered 1/19/2016 with tracking number [redacted]
We apologize for the delay.
The complainant’s order [redacted] dated 1/2/2016 has been refunded, $168.00.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
It is not necessary to return this orders at this time.
Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
We apologize for the delay.
Please let me know if you need anything further.

To Whom It May Concern:Thank you for the opportunity to respond to this complaint. I have carefully reviewed the complainants account with us.I was able to locate the returned order. As stated previously it could take up to two billing cycles for your refund to be processed, a refund has...

been processed in the amount of $156.52 as of 7/9/2015, please allow up to 7 business days for the credit to be reflected on the card used to purchase. I do hope this resolution is to the satisfaction of the complainant.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

HORRIBLE customer service. Not because of anyone at customer service but because the company does not have enough customer service agents. Try calling for help... on hold for at LEAST 1 hour. No joke. I am on 90min now. Try emailing them... no response for MONTHS. I have been emailing (over and over again) since 11/2015. It is now 02/01/16. STILL no answer! HORRIBLE business. HORRIBLE.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant contacted our customer service department by email on 12/7/2015 to request,  “Cancel this please.” The complainant also emailed our customer service department on 10/27/2015 this email did not request to cancel only to confirm payment of their October order. Please see the attached emails.
The complainant’s order [redacted] dated 12/27/2015 has been refunded, $202.12.
The complainant’s order [redacted] dated 1/28/2016 has been refunded, $202.12.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the orders at this time. We apologize for the delay.
If the complainant wishes to be refunded for any further orders please provide substantiation that the account was requested to be closed before 11/28/2015.
Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I received a response early Monday morning. Plexus apologized and indicated that it is working on resolving the issues I brought up. They also priority shipped the product along with some free product. I am willing to try the product once again and believe they will work on improving the issues I raised.
Regards,
[redacted]

I am very dis satisfied with the level of customer service within this company. Since 12/5 I have been sending emails and calling to complain about missing product within my shipment on 2 separate occiasions. I have gotten no response at all. I have paid for the product but nothing back. I have stopped taking Plexus and have advised friends to not bother. Its unfortunate as the product does work.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jessica W[redacted]

To whom it may concern; Using the information provided we have determined that the complainant was the victim of credit card theft. Order # [redacted] for $383.70 and order #[redacted] for $131.20 were both placed on 8/10/2016, and shipped to a Brooklyn, New York address. A full refund for each...

individual order was processed on 10/14/2016. Please allow up to 3-5 business days for these funds to reflect back into the complainants account. The accounts containing the complainants’ credit card have been terminated and any identifiable information such as the shipping addresses, email addresses and computer IP addresses have been flagged in our system to prevent any future attempts from processing. Since the complainant was the victim of credit card and identity theft, we highly recommend they notify their banking institution and take all necessary steps to protect their personal information. Please let me know if we can assist any further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,Thank you for the opportunity to respond to this complaint.I have reviewed the complainants account with our company. The complainantbecame an Ambassador (distributor) with us on 3/1/2015. The complainant signedup online and at the time of sign-up the...

complainant agreed to the Policies andProcedures all of our Ambassadors follow. It is our responsibility to adhere to these Policies andProcedures therefore, I am unable to grant the complainants request to refundthe order outside of this policy. I have copied the section of the Policies andProcedures pertaining to the Ambassador return policy below for reference. Section 6.L.3 - Returns, Refunds, and Exchanges:Ambassadors: Ambassadors may return product for a fullrefund upon notifying Plexus customer service within 5 days of receipt of theirproduct purchase and upon receiving authorization. Product must be returned inre-sellable condition. A refund will only be made after the product has beenreturned and verified to be in satisfactory condition. A refund was processed however, on the products that werereturned unopened. That refund in the amount of $161.66 was processed on4/3/2015 and should reflect in the complainants account within the next coupledays, depending on the complainant’s financial institution.I have attached a copy of our Ambassador Cancelation Form.In order to cancel the Ambassadors account with us we will need her to fill outthe form and sign a written signature and return to us via one of the methodslisted on the form. This will remove all credit card information and inactivatethe account.If you should need anything further please let me know.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s order [redacted] dated 12/14/2015 has been refunded, $106.84. Also, order [redacted] dated 11/14/2015 has been refunded $106.84 as well, to total $213.68. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint. After review of the account it is determined that the account has been deactivated and all payment information removed.I am unsure as to the delay in the cancellation process and apologize for the inconvenience it may have...

caused. If we can be of any further assistance please, do not hesitate to let us know.Thank you,Plexus Worldwide, Inc.

I have tried a lot of different products and nothing ever worked for me until Plexus. It's not a quick fix! It's a choice to be healthy and Plexus has the products to help with that. I am so happy I decided to give it a shot! Great company, great products, great customer service and great prices.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved as long as the refund is received. If it isn't received - I will be refiling my complaint.
Regards,
[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience during our new computer systems
change over. I have reviewed the complainant’s account. The complainant’s order [redacted] has been refunded today, $124.95.  The...

complainant’s account has also been closed. If you should need anything further please let us know.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred customer
account. The complainant contacted our customer service department by
email on 10/12/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 10/12/2015 has been refunded,
$116.74.The complainant’s order [redacted] dated 11/12/2015 has been
refunded, $116.50.The complainant’s order [redacted] dated 12/12/2015 has been
refunded, $116.50.Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the orders at this time. We
apologize for the delay. Please let me know if you need anything further.