Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant emailed our customer service on 3/18/2016 to inform and request assistance with their miss-shipped order [redacted] placed 3/13/2016.
A replacement order [redacted] has been created to replace the missing two Plexus Accelerator+ and UPS overnighted with the tracking number, [redacted].
We apologize for this mistake and the delay it has caused.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant was in contact with our customer service
department on 12/2/2015. The complainant’s order 80684270 was stopped. The
complainant’s order [redacted] has been refunded, $122. Please allow 5-7 business
days for these funds to reflect back into the complainant’s bank account. The
complainant’s account has been closed.Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. Also please see the attached.
The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 1/4/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded outside of the ambassador refund policy minus the original shipping costs and the accounts signup fee.
The complainant’s order [redacted] dated 1/4/2016 has been refunded, $262.81. Please return your unopened products to [redacted]
The complainant contacted our customer service department by email on 2/26/2016 to request that their order [redacted] be canceled. This was too late to cancel this order but this is within the ambassador return policy to refuse the order upon delivery.
The complainant’s order [redacted] dated 2/26/2016 has been refunded, $157.24. Please mark this order and REFUSED and return to the post office when delivered.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
The complainant’s ambassador account has been closed.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

[redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/30/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order [redacted] dated 1/12/2016 will be refunded, $120.79. The complainant’s order [redacted] dated 2/12/2016 will be refunded, $109.80. The complainant’s order [redacted] dated 3/12/2016 will be refunded, $109.80. The complainant’s order [redacted] dated 4/12/2016 will be refunded, $93.31. Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I had no debts with my previous banking institution. How long does it typically take for the refund to "reject"? Once that happens how long does it take to process the refund via check? Thank you Jillian   [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10957254, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Jillian Braswell

To whom it may concern;Thank you for the opportunity to resubmit a second response to this complaint. The complainant's refund has been processed today, 12/17/2015 by Plexus Worldwide. The 5-7 business days is a estimated amount of time that it now takes the complainant's banking institution to complete processing the refund and for the funds to reflect back into the complainant's bank account.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. We are sorry the complainant was not able to access this online feature. However, the complainant contacted our customer service department by email on 12/9/2015 to request that future monthly auto shipments be canceled. Both orders processed after this date have been refunded in full. The complainant’s order [redacted] dated 12/12/2015 has been refunded $124.95. The complainant’s order [redacted]ated 1/12/2016 has been refunded $129.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. Please let me know if you need anything further.

I love the Plexus products!!! They actually work!!!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been canceled. The account...

remains active. The complainant’s order [redacted] dated 12/26/2015 has been refunded, $114.00 The complainant was also refunded $10 for owed Pay Portal funds.   Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

I never received a $17.14 commission check and I only ordered 2xs not 5 - three of those orders were backorders and refused which includes the August order.

How in the [redacted] was I charged $800 then again $600 the same exact day. No purchase order because I dont even know who you are or wtf you sell. See you in court!

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays. The complainant’s order [redacted] dated 2/5/2016 has been refunded, $151.08....

This amount is minus the $4.05 original shipping charge per our Retail Customer return policy. However it is not necessary to return this order/original packaging at this time. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. We apologize for the delay. Please let me know if you need anything further.

I have been very disappointed that Plexus Slim has compromised their intergrity in this product known as Plexus Slim. The product itself I find to be good. However, the way the company treat its customers is horrific. Waiting to speak with a representative from the company is pretty much impossible. Holding to speak to someone for almost 1 hour and then finally giving up....and while waiting, we are forced to listen to customer after customer tell how wonderful the product is....when we are being treated so wrongfully. The reason why I needed to speak with someone is because this product I pay for (which is very costly, is supposed to come at a particular time each month, as the body gets into a rhythm with this product. I personally am taking their Plexus Slim pink drink. The box comes in 30 little packets. It is in powder form and you mix it with water. I am supposed to take one each day. I have not had a new supply for 8 days now!!!!!I am still waiting for my shipment!!!!!! And you cannot contact anyone about it. Super disappointed with how Plexus Slim takes care of their customers.

To whom it may concern;Thank you for the opportunity to submit a second response to
this complaint.After reviewing the complainant’s account I have sent Order [redacted]’s
refund request of $110.11 to our refunds department to be completed. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Preferred Customer Return Policy: If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. The complainant contacted our customer service department by email on 1/27/2015 to request that order 81428736 and future monthly auto shipments be canceled. We apologize for the delay. The complainant’s order [redacted] dated 1/27/2016 will be refunded, $134.95. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Order [redacted] has been shipped with tracking number [redacted] and is excepted to be delivered today, 2/1/2016. Please mark the package as REFUSED and return to your mail box. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide Preferred Customers are now able to visit [redacted] to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at [redacted] by first registering and then logging in to the preferred customer account.
The complainant’s preferred customer account has been closed.
The complainant’s order [redacted] dated 2/28/2016 was refunded, $194.96 on 3/31/2016.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account from the date that it was processed.
The complainant’s order [redacted] dated 3/28/2016 will be refunded, $172.04.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank account.
It is not necessary to return this order at this time. We apologize for the delay.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
 
I HAVE RECEIVED REFUND, THANK YOU
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We was quilted and was not signed up for another company the month of September,  either one of us. We both have 100 pv the month of September.  Was not suspended till October.  Both of us, ambassadors for over 2 years and when try to contact company about this matter nothing was repled.  Never even asked why we changed. This issue is unresolved. Regards,[redacted]

To whom it may concern;Thank you for the opportunity to respond to this complaint.I have reviewed the complainant’s account. The complainant’s
auto-shipment was not set to process on 11/7/2015 but on 11/6/2015. Please the
included screen shots of the complainant’s account. Our customer service...

department must be contacted one day before
the date of process to be able to stop or alter any auto-shipment order. In
this case the complainant would have had to have contacted or turned off their
auto order by 11/5/2015. This is because Auto-orders load into our systems at
12:00 am the day they are set to process.Plexus preferred customers have access to their accounts online
to manage their auto-shipments. The complainant registered their online account
and turned off monthly shipment on 11/6/2015. (Attached screenshot) However as previously
stated auto-shipments must be canceled or altered the day before they are set
to process. The complainant may refuse/return to sender the package that
is being delivered today (9400110899624040187784) for a refund of $107.84. Once
the package is returned the refund can be processed.  If you should need
anything further please let us know.