Plexus Worldwide

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The complainant’s order [redacted] dated 9/28/2015 was refunded, $78.35 on 10/5/2015 to the MasterCard ending in 7571.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that it was processed. No other orders were completed on this account.
Please provide substantiation of the overdraft fees and that they were accumulated directly from Plexus Worldwide charges.  
It is not necessary to return the order at this time. We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been closed.  The...

complainant’s
order [redacted] dated 9/25/2015 has been refunded, $126.97. The complainant’s
order [redacted] dated 10/25/2015 has been refunded, $122.20.  The complainant’s order [redacted] dated
11/25/2015 has been refunded, $117.91.   Please allow 5-7 business days for funds to
reflect into the complainant’s bank account. It is not necessary to return these
orders.  We apologize for the
delay in our response. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. We apologize for the delay. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account.
The customer accounts [redacted] and [redacted] have been closed. The monthly auto shipments have been canceled.
The provided complainant email contacted our customer service department by email on 1/25/2016 to request that future monthly auto shipments be canceled. Please see the attached. All orders that processed after that date will be refunded in full. We will also make an exception for an order dated 1/22/2016. However we were not able to locate any email dated back any further with the provided email or the email on the customer accounts, [redacted] requesting to cancel. If the complainants wish to be refunded any further orders please provide substantiation of their request to cancel these accounts at an earlier date.
The complainant’s order [redacted] on customer account [redacted] dated 1/22/2016 has been refunded, $80.63.
The complainant’s order 8[redacted] on customer account [redacted] dated 1/27/2016 has been refunded, $80.63.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account.
It is not necessary to return the order at this time.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/30/2015 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full. The complainant’s order 81365884 dated 1/25/2016 has been refunded, $84.00. The complainant’s order 81833305 dated 2/25/2016 has been refunded, $84.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the orders at this time. We apologize for the delay. If the complainant would like to also be refunded for order 80970506 dated 12/25/2015 please provide substantiation of request to cancel 12/24/2015 or earlier. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

complainant’s order [redacted] dated 8/3/2015 has been
refunded, $125.59.The complainant’s order [redacted] dated 8/7/2015 has been refunded,
$92.81. Please allow 5-7 business days for these funds to reflect
back into the complainant’s bank account. It is not necessary to return the unused portion of the
orders at this time. We apologize for the delay. Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

My Plexus experience has been a nightmare. My first order that took WEEKS to be delivered, but they sure as heck took my money immediately. Now, I did receive it and then a really nice note from the President giving me a percentage off, THAT WAS EXTENDED TO EVERY CUSTOMER!
Last month, I went in to my auto-ship to change my order. I wanted to try a different product. NEVER SHIPPED. NOTHING.
Until of course this month, they charge my bank account, it ships, will take days to get here and so I cancel and will Return it to Sender. BUT, my refund will take 3-5 business days AFTER they receive the returned product. SO I'M OUT $150 FOR 7-10 DAYS, OR MORE.
Plexus, I'm one unhappy person - and will make sure everyone I come in contact that wants to take it, knows.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused some unexpected delays. The complainant’s account has been reviewed and closed....

 The complainant’s
order [redacted] dated 9/18/2015 has been refunded, $164.15   Please
allow 5-7 business days for refunds to reflect into the complainant’s bank
account. It is not necessary to return this order. We apologize for the delay in our response. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently updated computer systems and this has caused some unforeseen customer service and shipping delays. We apologize for these delays. The complainant’s...

Ambassador Account [redacted] has been closed. The complainant contacted our customer service department by email on 3/18/2016 to inform of their intent to return their order 82247064. The complainant’s order [redacted] dated 3/18/2016 will be refunded, $160.04. Please allow 5-7 business days for this refund to be processed back to the original payment method and these funds reflect back into the complainant’s bank account. It is not necessary to return the order at this time. Plexus Worldwide Ambassadors are paid after the first 100 PV and an auto shipment must be current until the end of the month. The complaint’s Ambassador Account created 219.95 PV in the month of March 2016. 219.95 – 100 = 119.95 x 15% = $17.99. However please see the attached image “AS Canceled 3-30-2016.” The complainant canceled their auto shipment before the end of the month and commissions had finalized. Therefore no commissions for the month of March were calculated. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11178081, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Angelica V[redacted]

This is the THE most worthless company on the face of the earth.    So they claim to have refunded my money?   They claim to have shipped it?   And they have never contacted ME?    I don't trust this worthless company any more than I would trust someone who tells me they're shipping me the Brooklyn Bridge.
If a company is 100% unresponsive, 100% unprofessional and 100% unapologetic - I SHOULD BELIEVE THIS abrupt, unprofessional email?   They already told me it would be shipped 3-5 days (from my order) from the order date of 10/29/15.    It's 12/12/15.
I have tried to contact this worthless company SO MANY TIMES - their call center says to email and HANGS UP ON YOU.   Any emails I've sent have NEVER BEEN RESPONDED TO. 
I don't believe them.  The order has been shipped?  It is NOT on my door step.    They have NOT refunded the money.
A horrible, horrible unprofessional dreadful company.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The monthly auto shipment has been canceled, there will be no...

activity moving forward on this account.  In seeing that there was a charge just 2 days ago for an autoshipment, per the complainants request, we have cancelled the order. The complainant’s order [redacted], dated 12/26, has been refunded in the amount of $126.40. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant contacted our customer service department by email on 12/14/2015 to request that future monthly auto shipments be canceled. All orders dated after 12/14/2015 will be refunded in full. The complainant’s order [redacted] dated 1/13/2016 has been refunded, $84.00. The complainant’s order [redacted] dated 2/13/2016 has been refunded, $76.00. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit
plexus.myvoffice.com to register their preferred customer accounts and log in
to manage their own auto shipments. Canceling and making adjustments to
preferred customers monthly auto shipment orders can be done online at
plexus.myvoffice.com by first registering and then logging in to the preferred
customer account. The complainant’s order [redacted] dated 10/5/2015 has been refunded,
$106.08.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank account. It is not necessary to return the order at this time. We
apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
Plexus Worldwide’s return policies can be viewed at [redacted]. The ambassador return policy is also in the ambassador policies and procedures that the complainant agreed to on 2/27/2016 through the online sign up process. 
Ambassadors may return product for a full refund upon notifying Plexus Customer Service within 5 days of receipt of their product purchase and upon receiving authorization. Product must be returned in resalable condition. A refund for the purchase price will only be made after the product has been returned and verified to be in satisfactory condition.
The complainant’s order [redacted] was a welcome pack. This order included their $34.95 signup fee and discounted products. In the interests of resolving this complaint this order will be refunded minus the original shipping costs. However due to the signup fee also being refunded the complainant’s account has been closed.   It is not necessary to return the order.
The complainant’s order [redacted] dated 2/27/2016 will be refunded, $145.76.
Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. Plexus Worldwide Preferred Customers are now able to visit...

plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s preferred customer account has been closed. The monthly auto shipment has been canceled. The complainant’s order [redacted] dated 2/8/2016 has been refunded, $84.99. This order was refused with tracking number [redacted] and is still in transit to Plexus Worldwide. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The...

monthly auto
shipment has been canceled. The complainant emailed our customer service department in
regards to this matter on 11/23/2015. The complainant’s order [redacted] dated 10/26/2015 has been refunded,
$142.00.The complainant’s order [redacted] dated 11/26/2015 has been refunded,
$137.95.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.It is not necessary to return these orders at these time. We apologize for the delay. Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  Upon review of Ms. [redacted]'s account, we have determined that she is entitled to a refund on the orders dated 4/12/2014 and 5/12/2014.  Please allow up to 72 hours for the funds to be reflected on the credit card used in the...

original charges.  Please refuse the order dated 5/12/2014 by writing 'Return to Sender' on the outside of the package and return to the post office.
Please be advised - we have not changed the Company name and/or address; Propay is one of our merchant accounts used to process credit card transactions.

To whom it may concern; Thank you for the opportunity to respond to this complaint. The complainant’s account has been closed. Please see the attached image to confirm this time. I apologize for the human error that failed to cancel your monthly auto shipment when you requested it by email on...

1/22/2016. The complainant’s order [redacted] dated 2/9/2016 has been refunded, $137.71. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank. It is not necessary to return these order at this time. We apologize you had to call in to address this mistake. Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
C[redacted]