Plexus Worldwide

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. We have reviewed the payment information provided by the complainant and confirmed that the complainant was unfortunately the victim of fraud. After confirming...

that the complainants’ credit card was used fraudulently a refund was issued on 7/18/2016 in the amount of $509.96. (Please see attachment) We apologize for any miscommunication from our Customer Service department.  We recommend that the complainant contacts their local banking institution and takes the necessary security steps to protect themselves from future fraudulent activity. We apologize for the delay. Please let me know if you need anything further.

I have been a Plexus customer for over a year now. My health issues have not improved that I can tell, in that time. In fact, I am less healthy overall than I was before I started. But at the advice of many enthusiastic ambassadors, I gave it PLENTY of time to help. That extra time just made it seem even less effective than I believed the products to be in the first few months.
That is not my main issue, however. I understand that it's possible I am the exception rather than the rule, and it's possible that Plexus worldwide doesn't know how some of their ambassadors are marketing the products.
However, in the last couple of months, the company itself has been nothing but disappointing. I ordered products in October and it took at least 2 weeks for my order to arrive. In the meanwhile, my card was charged from the day I ordered. I ran out of products in the meanwhile, even though I had ordered in plenty of time if they had shipped like normal.
They claim all the delays were from changing over and updating their website, but I don't find that an acceptable excuse. There are many companies that update websites and it is done without a lot of delays and glitches.
I was told that the CEO of Plexus was making October's issues right by offering free shipping in November. Come on, you have to spend MORE money in order to have October's issues righted? That's nothing but a marketing ploy and doesn't make up for the fact that customers were running out of product that is supposed to help them so much.
I tried to give the company the benefit of the doubt. I was planning to give the products another chance to help me, per the advice of ambassadors. So I placed an order almost 4 weeks ago. My card was charged that very day, but I I have not received anything yet and my order has not been marked as shipped.
I called them a couple weeks ago. I had to wait on hold for a very long time. That is, after trying numerous times and getting a recording that it was a non-working number. The representative I talked to wasn't helpful at all, and just made excuses for the company. I was respectful, but made it clear that I was unhappy with the way the company was handling things.
Nothing changed with my order, so last week I emailed the company. I haven't heard anything back from them. It is very frustrating that when they have issues, they would rather make excuses than make it right. Plexus may treat their active ambassadors very well, which leads to the ambassadors defending and excusing everything, but for customers who aren't interested in marketing the products, customer service is a joke.
I believe at the very least, the company needs to stop charging credit cards and bank accounts before shipping the order, and they NEED to respond to issues that arise promptly. I place a lot of online orders, and every other place I know of waits to charge my card until they ship. If there is a delay in shipping, other companies communicate with me and if there is an issue, they make it right.
I can only hope that somehow, my current issues will be resolved satisfactorily, but based on the last couple months, I am not holding my breath.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. I have reviewed the complainant’s account with our company. I have found that our Customer Service Representatives correctly assisted the complainant in accordance with our policies.
The complainant became an [redacted]r (distributor) with Plexus Worldwide on 12/31/2015. At this time the complainant also placed order [redacted]. On 1/4/2016 the complainant contacted our customer service department by phone to request that order [redacted] be stopped and refunded. On 1/4/2016 the complainant’s order [redacted] was stopped and refunded $246.77.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that the refund was initiated.
The complainant’s ambassador account with Plexus Worldwide has been terminated.
If you should need anything further please let us know.

I had a friend get me involved with Plexus last month. I paid the $35.00 to become an Ambassador, I also bought the Welcome Pack (which included the TriPlex) along with that I ordered a package of Vanilla 96 shakes, an extra 30 day Slim package and a bottle of Block as well. I could not sell any products because the people I had talked to wanted my personal favorite selection and I told them that I had ordered the products listed above and that I could not include my final thoughts because I had not received my products yet. I felt I gave an honest answer to my customers. I was told that it was wrong and I should tell them anything to get them to buy products. Now, over a month later I still have not received my products ($280 worth) and I can't get ahold of anybody to reship or refund my money.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by phone on 1/22/2015. The complainant’s order [redacted] dated 10/10/2015 has been refunded, $83.31. The complainant’s order [redacted] dated 11/9/2015 has been refunded, $75.15. The complainant’s order 80818815 dated 12/9/2015 has been refunded, $75.15. The complainant’s order [redacted] dated 1/9/2016 has been refunded, $83.31. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed....

The monthly auto shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant’s orders [redacted] and [redacted] have all been refunded in full.  Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return the order at this time. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently
changed all computer systems over to new computer systems and this has caused
some delays.The complainant’s account has been closed. The monthly...

auto
shipment has been canceled. The complainant’s order [redacted] dated 11/25/2015 has been refunded,
$126.85.Please allow 5-7 business days for these funds to reflect back
into the complainant’s bank.We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. The complainant’s ambassador account has been closed.
Plexus Worldwide’s return policies can be viewed at [redacted]e. Also please see the attached.
The complainant created an ambassador account on 6/19/2015 and agreed to the ambassador return policy.
After reviewing the complainant’s account I see that they returned their last order [redacted] dated 9/1/2015 outside of policy and we were not able to contact the complainant about this unauthorized return.
In the interest of resolving this complaint this order will be refunded minus the original shipping charge of $5.25.
The complainant’s order [redacted] dated 9/1/2015 will be refunded $120.12. Please allow 5-7 business days for this refund to be processed and these funds to reflect back into the complainant’s bank.
It is not necessary to return these orders at this time.
Please let me know if you need anything further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Rebecca B[redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 12/10/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 12/10/2015 has been refunded, $97.95. The complainant’s order [redacted] dated 1/10/2016 has been refunded, $112.37. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account. It is not necessary to return these orders at this time. We apologize for the delay. Please provide the tracking information and order number for the returned order (s). Please let me know if you need anything further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  HOWEVER:  the information they recently sent to your firm vs what was sent to me is much different.  Plexus is informing me that $105 will be refunded and telling Revdex.com that $124.95 x 2 will be refunded which is what is actually owed to me!Also note they are stating the 1st time they were contacted was 11-20-15, in which is incorrect.  I have email's dated 10-27-15 at 6:06pm, 11-12-15 2:06pm, 11-13-15 11:03pm, 11-19-15 12:15pm which I will be glad to share with the Revdex.com if needed. 
Regards,
[redacted]

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays.
The complainant’s ambassador account has been closed.
The complainant’s annual membership fee order [redacted] dated 2/14/2016 has been refunded, $34.95.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern;Thank you for the opportunity to respond to this complaint.Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.Plexus Worldwide Ambassadors are now able to visit plexus.myvoffice.com to register their Ambassador accounts and log in to manage their own auto shipments. Canceling and making adjustments to Ambassadors monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the Ambassador’s account.The Complainant’s Ambassador monthly auto shipment has been canceled.The complainant contacted our customer service department by email on 2/23/2016 to request that future monthly auto shipments be canceled. Any orders that processed after this date will be refunded in full.The complainant’s order [redacted] dated 2/26/2016 will be refunded, $127.32.The complainant’s order [redacted] dated 3/26/2016 will be refunded, $127.32.Please allow 5-7 business days for this to be processed and these funds to reflect back into the complainant’s bank account.It is not necessary to return the order at this time. We apologize for the delay.If the complainant wishes to close their ambassador account they may do so by logging into their account at [redacted]. Clicking communications, then library, and under business forms click ambassador cancellation form.Please let me know if you need anything further.Thank you,Ashley E[redacted]Compliance AgentPhone: [redacted]Fax: [redacted]

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently changed all computer systems over to new computer systems and this has caused some delays. The complainant’s account has been closed. The monthly auto...

shipment has been canceled. Plexus Worldwide Preferred Customers are now able to visit plexus.myvoffice.com to register their preferred customer accounts and log in to manage their own auto shipments. Canceling and making adjustments to preferred customers monthly auto shipment orders can be done online at plexus.myvoffice.com by first registering and then logging in to the preferred customer account. The complainant contacted our customer service department by email on 11/21/2015 to request that future monthly auto shipments be canceled. The complainant’s order [redacted] dated 11/21/2015 was refunded, $132.45 on 12/28/2015. The complainant’s order [redacted] dated 12/22/2015 has been refunded, $136.74 on 2/9/2016. Please allow 5-7 business days for these funds to reflect back into the complainant’s bank account from the date that they were processed. It is not necessary to return the order [redacted] at this time. We apologize for the delay however we are not able to pay the requested further amount for call holding times. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant’s account has been closed. The monthly auto shipment has been canceled.
The complainant contacted our customer service department by email on 3/5/2016 to request the 60 day money back for their preferred customer account. Per this policy the complainant’s orders will be refunded minus the original shipping costs. Returning the unused/original packaging of the orders will not be necessary that this time.  
The complainant’s order [redacted] dated 1/30/2016 has been refunded, $139.84.
The complainant’s order [redacted] dated 2/28/2016 has been refunded, $139.84.
Please allow 5-7 business days for these funds to reflect back into the complainant’s bank.
We apologize for the delay.
Please let me know if you need anything further.

To whom it may concern; Thank you for the opportunity to respond to this complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused delays in our customer service. The complainant’s preferred customer account has been...

closed and their monthly auto shipment canceled. Preferred Customer Return Policy If you are unsatisfied with a product purchased from Plexus, you have between 15 — 60 days from receipt of the product to contact Customer Service for a return authorization. You will need to return any unused product along with its original packaging to Plexus prior to a refund being issued for your product purchase, less shipping & handling. You may request a refund or cancel your auto-order 15 days after receiving your initial order. - See more at: http://plexusworldwide.com/products/guarantee The complainant’s order [redacted] dated 4/5/2016 will be refunded, $84.87. Please allow 5-7 business days for these refunds to be processed funds to reflect back into the complainant’s bank account. We apologize for the delay. Please let me know if you need anything further.

To whom it may concern;
Thank you for the opportunity to respond to this...

complaint. Thank you for your patience. Plexus Worldwide has recently under gone a computer systems update. Unfortunately this has caused some delays.
The complainant was in contact with our customer service department on 3/15/2016.
The complainant’s order [redacted] dated 2/5/2016 was refunded, $30.45 on 3/15/2016. Please see the attached.
Please allow 5-7 business days for the complainant’s banking institution to process this and these funds to reflect back into the complainant’s account from the date that the refund was processed by Plexus Worldwide.
We apologize for the delay.
Please let me know if you need anything further.

Thank you for the opportunity to respond to this complaint.  I was able to find the email sent to Customer Service requesting a refund on 2/26/14, my apologies for it not being replied to as of yet.  Our agents are working steadfastly on these emails.  I have processed a refund in the...

amount of $210.05, please allow 3-5 business days for this to be reflected in your banking institution.  Please return any remaining product or even the empty packaging with the order number ([redacted]) to:
Plexus Worldwide
[redacted]
[redacted]