Final Consumer Response /* (3000, 5, 2015/12/16) */
Poshmark has e-mailed me back and forth saying they have investigated and see nothing wrong with the purse. I never said it was damaged because it's brand new. It was stated "authentic" and it's not. Do you want more pictures and their...
Initial Business Response /* (1000, 5, 2015/04/22) */
We have issued the seller their earnings on April 8th.
Due to this, we consider this case resolved.
Initial Business Response /* (1000, 5, 2015/06/05) */
We have communicated with the seller and sent them pictures in regards to why the item is not as described. We ask our users to uploads pictures only on our platform and not offline, as this will hinder our investigation.
The item has...
been returned to the seller, USPS tracking can be seen here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Therefore we consider this case resolved.
Complaint: [redacted]I am rejecting this response because: It was not simply because the item "didn't fit." If it was the size she had it advertised as, which was incorrect, it would have fit. a 32 inch waist, nor a 30 inch waist, is not a 28. Why is it okay for someone to advertise something as a size 28 when it is not? I had a size filter on as well, if she would have had them advertised as the correct size I would not have even seen them. Her description, of them being marked as 30's but them actually being 28's, was an inaccurate description. To be able to say that, she would have had to measure them, which if you do that, they do not measure to be 28's. Therefore, stating they are miss-marked was an inaccurate description which your guidelines state is disputable. She had them up as 28's, stating they were miss-marked 30's. That was inaccurate. Not because they didn't fit, but I paid for 28 inch waist pants as they were advertised, not 32 inch pants as they actually were. Sincerely,[redacted]
Initial Business Response /* (1000, 8, 2015/05/26) */
We have corresponded with the user and have assured them that even we have processes in place to protect the buyer and seller when an item goes missing from USPS tracking.
We have released the seller their earnings on May 12th....
Initial Business Response /* (1000, 5, 2015/07/09) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
As our policy states. the buyer has 3 days to open up a return case via...
our app and if a case is not opened, the funds will be released on the 4th day. The item was delivered on June 18th and a case was not opened within 3 days, therefore the funds were released on the 21st. As a courtesy to the user, we have credited their account $10 in credit, which is half the price of the item.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review this proof that I did formally open a complaint on 6/21/15, which was three days after I received my item on 6/18/15. Here is the email confirmation I received from Poshmark on 6/21/15. A 10$ credit is not appropriate since the item was not as described and since it did not include the dust bag as originally listed. As previously stated, I followed Poshmark's guidelines, I submitted proof, and I expect a full refund including shipping. This case is not resolved.
Additionally, the response from Poshmark doesn't make sense. If they release funds on the 4th day, the funds would not have been released until 6/22/15. Poshmark just stated that they in fact released the funds contrary to their policy on 6/21/15.
From: Poshmark Support ([redacted]@poshmark.com)
Sent: Sun 6/21/XX XX:XX PM
To: [redacted]@live.com
__________________________________
Hi there,
Thank you for your email. We sure do appreciate you reaching out to us. Rest assured that we've received your message and strive to respond within 1-2 business days. Please note that there is no need to send more than one email and sending additional emails may result in a delayed response.
In the meantime, here are some helpful links about Poshmark:
1. Read the answers to some of our most common questions including how Poshmark works, how you get paid, and more: http://bit.ly/1vyDhxd
2. Learn how to get the best assistance from our support team: http://bit.ly/1MKPswe
3. Get the scoop on how to ship your package: http://bit.ly/1r5AFoI
4. Find out the criteria for becoming a Posh Party host (http://bit.ly/1Aewckm) or Suggested User (http://bit.ly/1sDnlI5)
*If you are emailing us regarding an existing order, please make sure you've included the order number.
We will be in touch just as soon as we can-we promise! Thanks in advance for your patience and happy Poshing!
-Poshmark Community Team
XXXXXXd95aff7f51cXXXXXXfXXXXXXXc7006dfXX-XXXXXXXXX
Final Business Response /* (4000, 9, 2015/07/28) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 13, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business actually did not respond - they simply copy/pasted their previous comment. What a disappointing company that does not at all stand by its stated policies. I have sold more than $1,000 worth of goods on Poshmark and have received 5-star ratings on all my sales. Really, Poshmark? You are willing to lose hundreds of dollars in commissions on each seller, over your policies that you refuse to stand behind even when your customers quote your conversations and policies? This is far from resolved.
Initial Business Response /* (1000, 5, 2014/06/30) */
As a courtesy we added $40 in Posh Credits to this user for the inconvenience. This is a huge exception to our process, since the item was already marked as received and payment was released to the seller (once this happens, a refund is...
no longer an option). Please also note that if an item is mark as received, it will release payment to the seller and a return will not be available. Additionally, if a user does not file a case within 3 days of delivery, payment is automatically released on the 4th day and a return will not be available. We must also look out for our seller's as they are patiently waiting for their funds to be released and left without their item.
In the future we asked that if the customer has received something from a Poshmark seller that is "not as described" she must open up a case in the App and add photos/details supporting your claims within 3 days of the item being delivered to your shipping address. OR let us know of her circumstances and we may place a hold on the seller's payment until she can review the item(s).
Additionally, we definitely understand how frustrating it can be to have negative encounters with fellow community members. Please note that we do not condone harassment on Poshmark. We ask users to send us an email about it right away and we would be happy to take care of it for you. Rest assured we look into these matters and take the appropriate actions.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is indicative of the complete lack of comprehension of the situation this company has displayed from the beginning. As I have reiterated to them several times, I did not mark the item as received, their app automatically did that and it was not delivered to me, it was delivered to a doorman at my building and held in a storage room until I returned from my trip and picked it up, of which I have proof was on the same day I sent them pictures of the item not being described. I understand that many people who use this site seem to have an unlimited amount of time, but some people are busy professionals who sometimes are required to travel for work. To not be able to understand that the three-day window is restrictive and punitive to those of us with a busy schedule and to not offer any recourse other than a paltry fraction of the amount of the purchase as a credit when I have proof I did not receive the package until the day I contacted them is just poor business.
As for the more disturbing issue, I repeatedly asked what was being done about the seller who was berating me in public on the site for contacting customer service and never received any response. Even the response given here is completely vague - "we would be happy to take care of it right away" How? And I did send multiple e-mails as the harassment progressed, and again never heard back regarding any action the company was taking against the seller, who was violating their own policies by repeatedly displaying aggression against me for contacting customer service, per the site's own rules.
Final Business Response /* (4000, 9, 2014/07/11) */
All sales are final on Poshmark. However, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experience. As a courtesy, we compensated the buyer $40 for any inconvenience she may have incurred. Our policies also clearly state that if the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Otherwise funds are automatically released to the seller, as the seller is without her item or her funds. There are many other reasons for our 3 day rule, that being said we understand that different circumstances arise and we are more than happy to work with our users to ensure they have a great experience. In the future we have asked that when [redacted] makes a purchase and knows that she will be out of town that she should let us know so that we can place a hold on her payment.
In regards to the harassment, we are very sorry for the words that were taken with [redacted]. Different situations arise from these sorts of cases, so we let her know that we do not accept this behavior and we be reaching out to the seller. We try our best to avoid confrontation between the buyers and sellers, as this can cause problems for all parties involved.
Final Consumer Response /* (4200, 13, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is patently untrue. I'm not sure what exactly Poshmark is trying to say with "we be reaching out to the seller," but as I previously stated, I was never, ever told that Poshmark would be taking any action to address the harassment of the seller toward me for following Poshmark's own policies. I was only told that they don't condone harassment and that they were sorry, which really aren't helpful in remedying the situation or preventing it from happening again. And in regards to their policies, it should be clearly stated upfront that if you will be traveling you need to let them know so they can actually be of help to you, not something relayed after the fact.
Initial Business Response /* (1000, 5, 2015/08/03) */
After a thorough investigation, we concluded that the item was delivered to the buyer and thus a return or refund is not eligible.
We have reached out to the buyer with our findings, Due to this, we consider the case resolved....
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item that was delivered to me was empty. It did not have anything in it. You keep saying that it's resolved and it's not. I want my money back
Final Business Response /* (4000, 9, 2015/08/19) */
After a thorough and careful investigation, we uncovered suspicious activity on the user account. Therefore we have moved forward to suspending the user on our platform. The seller of this order has been a longtime Poshmark user with a pristine record.
Due to this, we have no reason to believe that the orders that were delivered were not as described. Therefore we consider the case resolved.
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They removed my account from their website after I filed a dispute with my bank because I paid for a product that I did not receive. I still have yet to recieve my refund from them and its been almost a month. The seller did not send my jewelry so I want a full refund or I will file a civil suite
Initial Business Response /* (1000, 5, 2015/07/02) */
We have conversed with the seller and stated that we do see that the seam is coming apart in the photo that they have uploaded in their listing although they claim that there was no tear prior to the return of the item.
According to...
USPS the item was returned to the seller, therefore we consider the case resolved.
As per Poshmark's return policy, all sales are final. However, a customer may open a case with us if the item they received was not as described in the listing (https://poshmark.com/faq). Our dispute management team thoroughly investigates every case and was...
unable to approve the case in question as the item was deemed to be 'as described' by the seller. We highly recommend prospective buyers contact sellers directly to request exact measurements.
Due to this, we consider the matter resolved.
Initial Business Response /* (1000, 5, 2014/11/25) */
Issue resolved on 11/13/2014. Once the evidence was reviewed, the result was a full refund.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/01/22) */
We understand the users concern and frustration over receiving an item that they believe is inauthentic. After further investigation from our in house authenticators (who are skilled at reviewing photos to detect authenticity) they have...
concluded that the item is in fact authentic.
However, as a courtesy we have issued the user a shipping label to have the item sent to our office. Once the item is received, we will issue the user a refund.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/02/25) */
This misunderstanding has been resolved with the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Poshmark reached out to me and paid me...
in full for what the customer should have paid for the dress. I do think they need to change their informational policies so that future sellers don't have the same issues, but I am very appreciative that they handled my case properly.
Initial Business Response /* (1000, 5, 2014/10/13) */
Poshmark worked with [redacted] to come to a resolution for both of these cases. She provided enough evidence supporting that the orders were not as described and we were able to fully refund her.
Initial Business Response /* (1000, 6, 2015/08/27) */
We have thoroughly investigated the case and have concluded that the item received is as described.
As a courtesy to the buyer, we have credited their account the price of the item. Due to this, we consider the case resolved....
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's great they gave me a $5 credit but I'm still looking for a refund or credit for the shipping I had to pay. That's a lot to lose on an item that didn't match the pictures.
Thank you
[redacted]
Final Business Response /* (4000, 10, 2015/09/30) */
We have thoroughly investigated the case and have concluded that the item received is as described.
As a courtesy to the buyer, we have credited their account the price of the item. Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2014/10/03) */
Our team was evaluating this case. The end result is that the buyer decided to keep the shoes. Ms. [redacted] earnings have been released. In these types of cases we ask buyers and or sellers to bring their issues straight to Poshmark to...
avoid negative interactions on the platform. Poshmark has policies to protect buyers and sellers, so we handle these issues directly to avoid these kinds of exchanges. We do not accept harassment of any form.
Initial Business Response /* (1000, 5, 2015/12/30) */
We have refunded the buyer.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poshmark did not...
refund me. I filed a VISA chargeback and they got my refund. Poshmark never did anything but send out form letters to me after they knew their seller had the dress back and wanted me to take photos of it. It was a terrible experience. There is no way Poshmark was going to do any type of refund and they let me know that. Now they are pretending that they refunded me? No, Visa went in and took care of it. They also told me to ship that dress back to Poshmark immediately. Poshmark is a total scam. Thank you
Final Business Response /* (4000, 9, 2016/01/16) */
Our customer support team reached out to the user on DEC 30TH, 2015 AT 9:20AM, stating that they have credited the user's account with their earnings. The credit in their account can only be done via our system and not by the users credit card company.
Due to this, we consider the case resolved.
Final Consumer Response /* (2000, 11, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
VISA DID A CHARGBACK AND GOT MY MONEY BACK. THANK YOU
Final Consumer Response /* (3000, 5, 2015/12/16) */
Poshmark has e-mailed me back and forth saying they have investigated and see nothing wrong with the purse. I never said it was damaged because it's brand new. It was stated "authentic" and it's not. Do you want more pictures and their...
e-mails forwarded to you?
Initial Business Response /* (1000, 5, 2014/12/29) */
This issue has been resolved with [redacted]. We apologize on behalf of USPS for the confusion.
Initial Business Response /* (1000, 5, 2015/04/22) */
We have issued the seller their earnings on April 8th.
Due to this, we consider this case resolved.
Initial Business Response /* (1000, 5, 2015/06/05) */
We have communicated with the seller and sent them pictures in regards to why the item is not as described. We ask our users to uploads pictures only on our platform and not offline, as this will hinder our investigation.
The item has...
been returned to the seller, USPS tracking can be seen here: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=XXXXXXXXXXXXXXXX...⇄ Therefore we consider this case resolved.
Complaint: [redacted]I am rejecting this response because: It was not simply because the item "didn't fit." If it was the size she had it advertised as, which was incorrect, it would have fit. a 32 inch waist, nor a 30 inch waist, is not a 28. Why is it okay for someone to advertise something as a size 28 when it is not? I had a size filter on as well, if she would have had them advertised as the correct size I would not have even seen them. Her description, of them being marked as 30's but them actually being 28's, was an inaccurate description. To be able to say that, she would have had to measure them, which if you do that, they do not measure to be 28's. Therefore, stating they are miss-marked was an inaccurate description which your guidelines state is disputable. She had them up as 28's, stating they were miss-marked 30's. That was inaccurate. Not because they didn't fit, but I paid for 28 inch waist pants as they were advertised, not 32 inch pants as they actually were. Sincerely,[redacted]
Initial Business Response /* (1000, 5, 2015/01/20) */
[redacted] received a full refund in Posh Credits due to the confusion with the measurements.
Initial Business Response /* (1000, 8, 2015/05/26) */
We have corresponded with the user and have assured them that even we have processes in place to protect the buyer and seller when an item goes missing from USPS tracking.
We have released the seller their earnings on May 12th....
Therefore we considered this case resolved.
Initial Business Response /* (1000, 5, 2015/07/09) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
As our policy states. the buyer has 3 days to open up a return case via...
our app and if a case is not opened, the funds will be released on the 4th day. The item was delivered on June 18th and a case was not opened within 3 days, therefore the funds were released on the 21st. As a courtesy to the user, we have credited their account $10 in credit, which is half the price of the item.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please review this proof that I did formally open a complaint on 6/21/15, which was three days after I received my item on 6/18/15. Here is the email confirmation I received from Poshmark on 6/21/15. A 10$ credit is not appropriate since the item was not as described and since it did not include the dust bag as originally listed. As previously stated, I followed Poshmark's guidelines, I submitted proof, and I expect a full refund including shipping. This case is not resolved.
Additionally, the response from Poshmark doesn't make sense. If they release funds on the 4th day, the funds would not have been released until 6/22/15. Poshmark just stated that they in fact released the funds contrary to their policy on 6/21/15.
From: Poshmark Support ([redacted]@poshmark.com)
Sent: Sun 6/21/XX XX:XX PM
To: [redacted]@live.com
__________________________________
Hi there,
Thank you for your email. We sure do appreciate you reaching out to us. Rest assured that we've received your message and strive to respond within 1-2 business days. Please note that there is no need to send more than one email and sending additional emails may result in a delayed response.
In the meantime, here are some helpful links about Poshmark:
1. Read the answers to some of our most common questions including how Poshmark works, how you get paid, and more: http://bit.ly/1vyDhxd
2. Learn how to get the best assistance from our support team: http://bit.ly/1MKPswe
3. Get the scoop on how to ship your package: http://bit.ly/1r5AFoI
4. Find out the criteria for becoming a Posh Party host (http://bit.ly/1Aewckm) or Suggested User (http://bit.ly/1sDnlI5)
*If you are emailing us regarding an existing order, please make sure you've included the order number.
We will be in touch just as soon as we can-we promise! Thanks in advance for your patience and happy Poshing!
-Poshmark Community Team
XXXXXXd95aff7f51cXXXXXXfXXXXXXXc7006dfXX-XXXXXXXXX
Final Business Response /* (4000, 9, 2015/07/28) */
We have conversed with the user and credited their account $10 in credit as a case was not formally opened on our platform and a return was no longer possible.
Due to this, we consider the case resolved.
Final Consumer Response /* (4200, 13, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business actually did not respond - they simply copy/pasted their previous comment. What a disappointing company that does not at all stand by its stated policies. I have sold more than $1,000 worth of goods on Poshmark and have received 5-star ratings on all my sales. Really, Poshmark? You are willing to lose hundreds of dollars in commissions on each seller, over your policies that you refuse to stand behind even when your customers quote your conversations and policies? This is far from resolved.
Initial Business Response /* (1000, 5, 2014/06/30) */
As a courtesy we added $40 in Posh Credits to this user for the inconvenience. This is a huge exception to our process, since the item was already marked as received and payment was released to the seller (once this happens, a refund is...
no longer an option). Please also note that if an item is mark as received, it will release payment to the seller and a return will not be available. Additionally, if a user does not file a case within 3 days of delivery, payment is automatically released on the 4th day and a return will not be available. We must also look out for our seller's as they are patiently waiting for their funds to be released and left without their item.
In the future we asked that if the customer has received something from a Poshmark seller that is "not as described" she must open up a case in the App and add photos/details supporting your claims within 3 days of the item being delivered to your shipping address. OR let us know of her circumstances and we may place a hold on the seller's payment until she can review the item(s).
Additionally, we definitely understand how frustrating it can be to have negative encounters with fellow community members. Please note that we do not condone harassment on Poshmark. We ask users to send us an email about it right away and we would be happy to take care of it for you. Rest assured we look into these matters and take the appropriate actions.
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is indicative of the complete lack of comprehension of the situation this company has displayed from the beginning. As I have reiterated to them several times, I did not mark the item as received, their app automatically did that and it was not delivered to me, it was delivered to a doorman at my building and held in a storage room until I returned from my trip and picked it up, of which I have proof was on the same day I sent them pictures of the item not being described. I understand that many people who use this site seem to have an unlimited amount of time, but some people are busy professionals who sometimes are required to travel for work. To not be able to understand that the three-day window is restrictive and punitive to those of us with a busy schedule and to not offer any recourse other than a paltry fraction of the amount of the purchase as a credit when I have proof I did not receive the package until the day I contacted them is just poor business.
As for the more disturbing issue, I repeatedly asked what was being done about the seller who was berating me in public on the site for contacting customer service and never received any response. Even the response given here is completely vague - "we would be happy to take care of it right away" How? And I did send multiple e-mails as the harassment progressed, and again never heard back regarding any action the company was taking against the seller, who was violating their own policies by repeatedly displaying aggression against me for contacting customer service, per the site's own rules.
Final Business Response /* (4000, 9, 2014/07/11) */
All sales are final on Poshmark. However, we take an active role in each and every purchase made on Poshmark to ensure both the buyer and seller have a great experience. As a courtesy, we compensated the buyer $40 for any inconvenience she may have incurred. Our policies also clearly state that if the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. Otherwise funds are automatically released to the seller, as the seller is without her item or her funds. There are many other reasons for our 3 day rule, that being said we understand that different circumstances arise and we are more than happy to work with our users to ensure they have a great experience. In the future we have asked that when [redacted] makes a purchase and knows that she will be out of town that she should let us know so that we can place a hold on her payment.
In regards to the harassment, we are very sorry for the words that were taken with [redacted]. Different situations arise from these sorts of cases, so we let her know that we do not accept this behavior and we be reaching out to the seller. We try our best to avoid confrontation between the buyers and sellers, as this can cause problems for all parties involved.
Final Consumer Response /* (4200, 13, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is patently untrue. I'm not sure what exactly Poshmark is trying to say with "we be reaching out to the seller," but as I previously stated, I was never, ever told that Poshmark would be taking any action to address the harassment of the seller toward me for following Poshmark's own policies. I was only told that they don't condone harassment and that they were sorry, which really aren't helpful in remedying the situation or preventing it from happening again. And in regards to their policies, it should be clearly stated upfront that if you will be traveling you need to let them know so they can actually be of help to you, not something relayed after the fact.
Initial Business Response /* (1000, 5, 2015/08/03) */
After a thorough investigation, we concluded that the item was delivered to the buyer and thus a return or refund is not eligible.
We have reached out to the buyer with our findings, Due to this, we consider the case resolved....
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item that was delivered to me was empty. It did not have anything in it. You keep saying that it's resolved and it's not. I want my money back
Final Business Response /* (4000, 9, 2015/08/19) */
After a thorough and careful investigation, we uncovered suspicious activity on the user account. Therefore we have moved forward to suspending the user on our platform. The seller of this order has been a longtime Poshmark user with a pristine record.
Due to this, we have no reason to believe that the orders that were delivered were not as described. Therefore we consider the case resolved.
Final Consumer Response /* (4200, 11, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They removed my account from their website after I filed a dispute with my bank because I paid for a product that I did not receive. I still have yet to recieve my refund from them and its been almost a month. The seller did not send my jewelry so I want a full refund or I will file a civil suite
Initial Business Response /* (1000, 5, 2015/07/02) */
We have conversed with the seller and stated that we do see that the seam is coming apart in the photo that they have uploaded in their listing although they claim that there was no tear prior to the return of the item.
According to...
USPS the item was returned to the seller, therefore we consider the case resolved.
As per Poshmark's return policy, all sales are final. However, a customer may open a case with us if the item they received was not as described in the listing (https://poshmark.com/faq). Our dispute management team thoroughly investigates every case and was...
unable to approve the case in question as the item was deemed to be 'as described' by the seller. We highly recommend prospective buyers contact sellers directly to request exact measurements.
Due to this, we consider the matter resolved.
Initial Business Response /* (1000, 5, 2015/03/25) */
Issue has been resolved. Buyer has been refunded.
Initial Business Response /* (1000, 5, 2014/11/25) */
Issue resolved on 11/13/2014. Once the evidence was reviewed, the result was a full refund.
Initial Consumer Rebuttal /* (2000, 7, 2014/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/01/22) */
We understand the users concern and frustration over receiving an item that they believe is inauthentic. After further investigation from our in house authenticators (who are skilled at reviewing photos to detect authenticity) they have...
concluded that the item is in fact authentic.
However, as a courtesy we have issued the user a shipping label to have the item sent to our office. Once the item is received, we will issue the user a refund.
Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2015/02/25) */
This misunderstanding has been resolved with the customer.
Initial Consumer Rebuttal /* (2000, 7, 2015/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Poshmark reached out to me and paid me...
in full for what the customer should have paid for the dress. I do think they need to change their informational policies so that future sellers don't have the same issues, but I am very appreciative that they handled my case properly.
Initial Business Response /* (1000, 5, 2014/10/13) */
Poshmark worked with [redacted] to come to a resolution for both of these cases. She provided enough evidence supporting that the orders were not as described and we were able to fully refund her.
Initial Business Response /* (1000, 6, 2015/08/27) */
We have thoroughly investigated the case and have concluded that the item received is as described.
As a courtesy to the buyer, we have credited their account the price of the item. Due to this, we consider the case resolved....
Initial Consumer Rebuttal /* (3000, 8, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It's great they gave me a $5 credit but I'm still looking for a refund or credit for the shipping I had to pay. That's a lot to lose on an item that didn't match the pictures.
Thank you
[redacted]
Final Business Response /* (4000, 10, 2015/09/30) */
We have thoroughly investigated the case and have concluded that the item received is as described.
As a courtesy to the buyer, we have credited their account the price of the item. Due to this, we consider the case resolved.
Initial Business Response /* (1000, 5, 2014/10/03) */
Our team was evaluating this case. The end result is that the buyer decided to keep the shoes. Ms. [redacted] earnings have been released. In these types of cases we ask buyers and or sellers to bring their issues straight to Poshmark to...
avoid negative interactions on the platform. Poshmark has policies to protect buyers and sellers, so we handle these issues directly to avoid these kinds of exchanges. We do not accept harassment of any form.
Initial Business Response /* (1000, 5, 2015/12/30) */
We have refunded the buyer.
Due to this, we consider the case resolved.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Poshmark did not...
refund me. I filed a VISA chargeback and they got my refund. Poshmark never did anything but send out form letters to me after they knew their seller had the dress back and wanted me to take photos of it. It was a terrible experience. There is no way Poshmark was going to do any type of refund and they let me know that. Now they are pretending that they refunded me? No, Visa went in and took care of it. They also told me to ship that dress back to Poshmark immediately. Poshmark is a total scam. Thank you
Final Business Response /* (4000, 9, 2016/01/16) */
Our customer support team reached out to the user on DEC 30TH, 2015 AT 9:20AM, stating that they have credited the user's account with their earnings. The credit in their account can only be done via our system and not by the users credit card company.
Due to this, we consider the case resolved.
Final Consumer Response /* (2000, 11, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
VISA DID A CHARGBACK AND GOT MY MONEY BACK. THANK YOU