Precision Air & Heating, Inc.

Once again I am pleased with the performance of Precision Air and Heating technicians. Nick serviced my HVAC system, he installed a start kit and we also discussed my aging water heater.

We have used this company for over 10 years. Our service has always been good. We have only two items of somewhat negative feedback . Each time we have maintainence, there seems to be something they want to sell us. On occassion that seems rather high pressure and we do not care for that. We do not beleive we have every had the maintenance done when there was not something else they wanted to sell us. Second the experience of the technicians seems to vary and we do not always feel that I am getting the straight scoop on what I am being told.

Garrett came promptly and help diagnose and repair our plumbing problem

My technicians name was Daniel. I have had Daniel several times and he is wonderful. Aside from being my dog's favorite friend--he always does a great job. He is efficient and professional. I love it when I see that he is my technician. I know he will get the job done.

I called Precision for the first time today and the tech, Matt Tryon, was here well before the 'window' - which was great! He came in, looked at my AC unit, diagnosed the problem and after a quick repair and a few tweaks to increase its efficiency he was out.

He was prompt, professional, knowledgeable and pleasant. I will use this company again :-)

I've been a customer a long time, and STILL I've been professionally and pleasantly received on the phone to set up an appointment as well as an advance call letting me know when your tech's arriving then to the tech being courteous, professional and able to handle our challenges. This time Garrett took great care of us and was able to make repairs efficiently same day. We really appreciated that. Erik, well done!

It's middle of August in Arizona and you wake up in a pool of sweat because your A/C has stopped working. PANIC, who will help us and fast. I called Precision Air and Heating at 6:30am and they had Aaron A. working on our unit by 8:00am. By 9:00am we were enjoying our working A/C. Thank you Aaron A. and Precision Air for helping us so quickly. I would highly recommend them to anyone.

I am a multiple homeowner that has about four properties I just recently had Manny from precision air out to my home due to the fact that I have for other companies out and they couldn't identify the problem Manny was quick honest very trustworthy and knowledgeable within the first 10 minutes Manny had it up and figured out also recommended a maintenance plan which I purchased for all four homes of mine Percision there is by far one of the most precise And fast company that I've ever had at my property thank you Manny for the wonderful service you provided and thank you Percision air for hiring such a good tech I would definitely recommend to friends and family

I would highly recommend Precision Air and Heating. [redacted] was the very knowledgeable technician and extremely helpful in making some energy efficient recommendations. We have been Precision Air and Heating customers for many years and they continue to impress us. We would and continue to recommend the business to family and friends. Thank you Invoice number [redacted].

I just had [redacted] out to service my air conditioning and was well pleased with his work. He was professional, knowledgeable, and more than willing to answer questions. I would recommend [redacted] and Precision Heating and Air for your HVAC needs.

I had Precision Air $ Heating come to my home that I had just moved into to do an AC tune up on two units and mainly to get the condensate drain lines flushed. My technician was [redacted] and I felt he was more of a salesman than a technician. He talked me into the $885 PMA which is a four year plan where they come out and JUST do the 35 point inspection and you get 20% of parts and labor, and priority service. Make sure you read the agreement on the website before you sign this. I did not because I had their tech in front of me. I asked "So you guys come and do this tune-up every year for four years?" He said pretty much or basically something like that but he did not make it clear that they just would come out for an inspection.
The ad on the radio also makes those permanent washable filters sound great. They are just a cutout piece of filter material and [redacted] said they weren't that great and I should just keep what I have in there since they were recently changed. He also said they only last 2 or 3 years. I asked him to at least leave the filters with me and he only had enough for one unit. I was having two units serviced.
The tech also did not have a hose long enough to spray down one side of my second unit. It was about 40 feet from spigot to unit. I would expect them to be prepared for that and not just say oh well I couldn't get that far so I just didn't complete the job.
Here's the main reason that I am rating this so low and why I'm so disappointed in this company.....When I called the number on my invoice to tell them that I wasn't that pleased with my experience and the vague description of what I was getting for $885 the employee said "I should have read the contract before I signed it" Yes he sure is right because this company is dishonest in their selling tactics and I should never have trusted their technician selling me this product. $885 for basically four years of coming to your house and inspecting. Their ad on the radio makes other companies that come to your house and charge for an inspection sound terrible. After this experience I feel like when they do come out for their next "Inspection" that I cannot trust what this company stands behind.

Rick came to our home and gave excellent service.

During this service visit Manny was very precise and complete in explaining the condition of the equipment and the environment of my home. He was courteous, hard working and very efficient. He presented options for future services. A positive visit on all counts.

Manny was great and explained everything to me.

Awesome job!

Manny V[redacted] was a great professional and courteous. He was prompt and thorough.

Manny

We really enjoyed the serviceman Mike S[redacted] he was very efficient and knowledgable and got us up running fast. Thank You Vicki andJohn D[redacted]

Very efficient service from a very polite young technician from Precision Air and Heating. Would recommend to others. The technician name is James S.

Manny was very cordial. He was spot on with his knowledge of my AC unit. He represented Precision Air very well!

Manny was great help this out as much as he could overall great technician thank you for all you've done for us Manny from the gray family