Precision Air & Heating, Inc.

Eddie P[redacted] our tech was very professional, extremely knowledgeable and courteous. I would recommend this company for sure as I am in the process of selling my home and have had to do some repairs and the other companies I have had out made me just shake my head of the lack of any sense of customer service but thanks to Eddie I have faith again.

Service person was excellent.He explained the problem clearly and got the repair completed.

I had Precision Air $ Heating come to my home that I had just moved into to do an AC tune up on two units and mainly to get the condensate drain lines flushed. My technician was [redacted] and I felt he was more of a salesman than a technician. He talked me into the $885 PMA which is a four year plan where they come out and JUST do the 35 point inspection and you get 20% of parts and labor, and priority service. Make sure you read the agreement on the website before you sign this. I did not because I had their tech in front of me. I asked "So you guys come and do this tune-up every year for four years?" He said pretty much or basically something like that but he did not make it clear that they just would come out for an inspection.
The ad on the radio also makes those permanent washable filters sound great. They are just a cutout piece of filter material and [redacted] said they weren't that great and I should just keep what I have in there since they were recently changed. He also said they only last 2 or 3 years. I asked him to at least leave the filters with me and he only had enough for one unit. I was having two units serviced.
The tech also did not have a hose long enough to spray down one side of my second unit. It was about 40 feet from spigot to unit. I would expect them to be prepared for that and not just say oh well I couldn't get that far so I just didn't complete the job.
Here's the main reason that I am rating this so low and why I'm so disappointed in this company.....When I called the number on my invoice to tell them that I wasn't that pleased with my experience and the vague description of what I was getting for $885 the employee said "I should have read the contract before I signed it" Yes he sure is right because this company is dishonest in their selling tactics and I should never have trusted their technician selling me this product. $885 for basically four years of coming to your house and inspecting. Their ad on the radio makes other companies that come to your house and charge for an inspection sound terrible. After this experience I feel like when they do come out for their next "Inspection" that I cannot trust what this company stands behind.

Had a great experience today with this company! The technician, Sam Waltrip, did an excellent job diagnosing and making recommendations to improve the performance of my AC unit. He was friendly, professional and efficient!

I just had [redacted] out to service my air conditioning and was well pleased with his work. He was professional, knowledgeable, and more than willing to answer questions. I would recommend [redacted] and Precision Heating and Air for your HVAC needs.

I would highly recommend Precision Air and Heating. [redacted] was the very knowledgeable technician and extremely helpful in making some energy efficient recommendations. We have been Precision Air and Heating customers for many years and they continue to impress us. We would and continue to recommend the business to family and friends. Thank you Invoice number [redacted].

Manny

Positive,helpful, and very knowledgeable of his products and services Frank, and candid. Appreciate his help, we feel Manny has been very honest and helpful in all his dealings with us. Thank you.

I called Precision for the first time today and the tech, Matt Tryon, was here well before the 'window' - which was great! He came in, looked at my AC unit, diagnosed the problem and after a quick repair and a few tweaks to increase its efficiency he was out.

He was prompt, professional, knowledgeable and pleasant. I will use this company again :-)

Nick and Eddy were the technicians that performed the PM service on my heating/cooling unit today. They both provided breakthrough customer service. Next year for my annual PM I want them to return. Nick and Eddy are one of the reasons I have a PMA contract.

Manny was great. He came in, diagnosed the issue and gave his recommendation. He even pointed out flaws from the last service tech. Thanks Manny.

My technicians name was Daniel. I have had Daniel several times and he is wonderful. Aside from being my dog's favorite friend--he always does a great job. He is efficient and professional. I love it when I see that he is my technician. I know he will get the job done.

Moises was extremely knowledgeable and provided great service. He discovered a cracked disconnect in our system and replaced it immediately. System maintenance service was thorough and complete. Thank you!

We really enjoyed the serviceman Mike S[redacted] he was very efficient and knowledgable and got us up running fast. Thank You Vicki andJohn D[redacted]

February 2016 we forgot that Precision Air and Heating does an annual check of our heat pump and A/C unit they installed last year. They called to remind us of our warranty rights and scheduled an appointment at our convenience. Armando was professional, checked everything carefully, and then cleaned up after he checked our attic A/C. Armando left our home as neat as he had found it and we like that. We appreciate the good service and the fine technician Precision sent us. See you next year.

Manny

Our central air conditioning unit broke down yesterday (10/3/15). We had a coupon for Precision Air & Heating so we thought we would give them a try. The following events occurred:

- I was very impressed when our tech Curt showed up within two hours of the initial call. What made it even more impressive was that this was Saturday night and we live in the middle of nowhere (San Tan Valley).

- Curt was very polite and professional, he had our AC running again in about half an hour.

- This was easily the most reasonably priced service call I've ever had for AC repair. Curt did not try to gouge us or sell us a new AC unit.

Overall, I can't recommend Precision Air and Heating enough. If you need your AC or heating fixed fast for a reasonable price, give them a call.

Manny was great help this out as much as he could overall great technician thank you for all you've done for us Manny from the gray family

Manny V[redacted] was a great professional and courteous. He was prompt and thorough.

During this service visit Manny was very precise and complete in explaining the condition of the equipment and the environment of my home. He was courteous, hard working and very efficient. He presented options for future services. A positive visit on all counts.

I want to say that my experience with Precision air & heat was outstanding. The really Great part was I had a air conditioning problem on the weekend and they got me a Tech to fix it within 5 hours. The service was professional and the Tech Matt T[redacted]

Was very helpful. I was more than pleased with my service

[redacted] Mesa Az. 85209