Precision Air & Heating, Inc.

Fast and reliable service always a good experience thanks again manny for bring on time !!!!!!!!

Manny is awesome! He was polite, professional and efficient. You should keep this fellow happy, because he is a real company man.

To Whom It May Concern: Precision Air & Heating, Inc. respectfully responds to the above complaint ID for Mr. Cody S[redacted]. Mr. S[redacted] has been a customer with us since July 29, 2014. Mr. S[redacted] reached out to our Company on 6/4/2016...

for a warm air issue in his home.  He was connected with our answering service that handles and forwards incoming calls outside of normal office hours to our technicians.  Our Business Center then prioritize’s the call and the specific details within the call.   Mr. S[redacted] is not familiar with our process with after-hours calls so his perception that it’s not being done correctly in ignorant.  His claim he was guaranteed same day service is not likely as our answering service has serviced our company for over 5 years and is familiar with how we operate and knows not to make guarantees. Mr. S[redacted] was requesting service on a weekend in which the Arizona temperature spiked to a high of 118 degrees.  Being we are a high profile and very reputable company one can only imagine the immediate requests for emergency service that we received during this time.  We find that when outside temperatures reach this level each individual customer believes their situation is an emergency. Mr. S[redacted]’s request being just one of them.  While we do advertise 24/7 emergency service we also do comply with this advertisement.  In this instance, Mr. S[redacted]’s call was not defined as a serious, unexpected, dangerous situation requiring immediate action. His air conditioning unit was blowing warm air and his home temperature was at 80 degrees.  While we sympathize and understand his perception of his request being an emergency it is our hopes that he would understand we had received calls in which customers had no working air whatsoever, elderly, infants in homes with temperature readings over 100 degrees on single unit homes. I believe anyone would agree these calls would be deemed higher priority over Mr. S[redacted]’s situation.  We offered Mr. S[redacted] another day for service but he declined.  Additionally, if Mr. S[redacted] had not let his Preventative Maintenance Contract expire in August of 2015 we would have been able to service him within 24 hours (this is one of the benefits of holding a contract with our company). We are happy to hear that Mr. S[redacted] was able to obtain service by another company.  However, Mr. S[redacted]’s claim that we are uncaring and should be responsible to pay his repair fee is outrageous.  Our advertisements are valid. Our Company has serviced the Valley for over 20 years, maintains an A+ rating with the Revdex.com, has receiving numerous awards for its service and quality of work over these years in addition to being the#1 ranked Air Conditioning Company in Arizona (by Ranking Arizona).  An uncaring company does not receive these types of credentials. We do not agree with the desired settlement desired by Mr. S[redacted] to have our company reimburse his repair fee.  He declines to even notate what his repair fees are  Either way, this request is not warranted.  This complaint is a clear statement of a customer who interprets his situation as the only situation to tend to immediately and  therefore emotionally attacked our character and advertising during his emotional state.  We ask that you close this complaint immediately and quash Mr. S[redacted]’s erroneous claims. Sincerely, Erik J. B[redacted] Owner

Manny was very polite. Explained all the things that needed to be done. Then he talked to my landlord who didn't want him to do anything. Manny handled everything in a very professional way. I would call your company again.

Hello, I would like to share the pleasant service we got from Precision Air and Heating, Inc. Sam, the technician was very patient to inform us about the procedure of servicing our AC units. He is very professional and courteous and he answered all our questions with very clear explanations. He took his time to bear with my lack of understanding about AC Units and he took the time to listen patiently to my questions and concerns. At first we were intimidated at the outcome of the service since our units are quite old but Sam checked them thoroughly and explained with extreme care, what his visit consisted of and explained what we are suppose to do to keep them working to their best potential.
I highly recommend the services of this company. They take their time in checking everything at their best and they give you good advice to maintain your units. They don't push for a sale.
I like their approach and I will definitely call them again when needed.
Sam, thank you!
Y Kern

Phenomenal! The process was 1st class from the original consultation thru the install & clean up.
Don our field supervisor was knowledgeable & professional. Installers Guy, Eric & Marco worked tirelessly for 10:30 hrs to complete the job (installing 2 units) all while answering questions & respecting our home.
I would highly recommend Precision & I'm hard to impress with all the lies & shoddy work I've had done through the years with other Arizona contractors. Keep up the good work! Thanks for making it painless.

We had our units serviced today and our service technician Manny was outstanding. He diagnosed our system efficiently and made accurate and honest recommendations. We hope Manny will be our service technician going forward.

Nick R came to do a follow up inspection of our unit. He first cleared up some miscommunication from a prior visit which greatly concerned us. We had contacted other companies but he did a good job explaining your company policies which reassured us.

In his inspection he found some serious issues which he explained in detail. He worked with the company to get us a new unit within our price range.

Because of his professionalism and knowledge he saved our business. He is a good asset to your company. We will ask for him for any future service.

Technician was very knowledgeable and personable. Manny did a terrific job taking care of my systems needs. Would recommended Precision and Manny to friends and family.

Manny is great! Called this morning for a much needed maintenance check on my AC and he came out this morning. He went over everything that the unit needed in detail,, showed me the readings, no one ever did that with me before! I am happy with Precision's service, and very happy with Manny. He is very knowledgable and AC units! Pricing seems good...... Call them, request Manny!

Garrett came promptly and help diagnose and repair our plumbing problem

Great job! The tech Sam W[redacted] did a professional job on the ac unit.

I am a multiple homeowner that has about four properties I just recently had Manny from precision air out to my home due to the fact that I have for other companies out and they couldn't identify the problem Manny was quick honest very trustworthy and knowledgeable within the first 10 minutes Manny had it up and figured out also recommended a maintenance plan which I purchased for all four homes of mine Percision there is by far one of the most precise And fast company that I've ever had at my property thank you Manny for the wonderful service you provided and thank you Percision air for hiring such a good tech I would definitely recommend to friends and family

Great service. Manny was terrific.

Manny from Precision Air was highly professional and courteous in his visit today. I've been using Precision for 2 years now and would recommend them to anyone that needs AC work.

It's middle of August in Arizona and you wake up in a pool of sweat because your A/C has stopped working. PANIC, who will help us and fast. I called Precision Air and Heating at 6:30am and they had Aaron A. working on our unit by 8:00am. By 9:00am we were enjoying our working A/C. Thank you Aaron A. and Precision Air for helping us so quickly. I would highly recommend them to anyone.

We have used this company for over 10 years. Our service has always been good. We have only two items of somewhat negative feedback . Each time we have maintainence, there seems to be something they want to sell us. On occassion that seems rather high pressure and we do not care for that. We do not beleive we have every had the maintenance done when there was not something else they wanted to sell us. Second the experience of the technicians seems to vary and we do not always feel that I am getting the straight scoop on what I am being told.

Once again I am pleased with the performance of Precision Air and Heating technicians. Nick serviced my HVAC system, he installed a start kit and we also discussed my aging water heater.

I have been doing business with precision air for quite some time now I would like to think Jacobfor his prior service a few months ago as well as manny for coming out to do my maintenance this evening everything came out to be fine many recommended a new scrubber which would help with my health and my indoor air quality I didn't decline the service at this time but will definitely think about installing in the near future Percision there is a very reparable company and I would recommend him to anyone

I've been a customer a long time, and STILL I've been professionally and pleasantly received on the phone to set up an appointment as well as an advance call letting me know when your tech's arriving then to the tech being courteous, professional and able to handle our challenges. This time Garrett took great care of us and was able to make repairs efficiently same day. We really appreciated that. Erik, well done!