Precision Air & Heating, Inc.

Manny is awesome! He was polite, professional and efficient. You should keep this fellow happy, because he is a real company man.

The tech was an absolute delight, professional and courteous. Easy to talk to and personable. Felt totally comfortable on all levels of the visit to come and inspect the heating and cooling unit in my condo.

I would like to think Manny with precision air, I just like to say that he is very professional polite and knowledgeable and very trustworthy I've been doing business with Percision so far Manny has been the best and most intellectual tech that I've ran into I would like to say thank you to Manny once again also he is a very very very great asset to your company

Technician was very knowledgeable and personable. Manny did a terrific job taking care of my systems needs. Would recommended Precision and Manny to friends and family.

Nick R came to do a follow up inspection of our unit. He first cleared up some miscommunication from a prior visit which greatly concerned us. We had contacted other companies but he did a good job explaining your company policies which reassured us.

In his inspection he found some serious issues which he explained in detail. He worked with the company to get us a new unit within our price range.

Because of his professionalism and knowledge he saved our business. He is a good asset to your company. We will ask for him for any future service.

Fast and reliable service always a good experience thanks again manny for bring on time !!!!!!!!

Great service. Daniel was on time, professional, courteous and fixed our plumbing problem efficiently and in a cost effective manner.

Will recommend Precision to family, friends and anyone else who asks.

Great Job Daniel!!

We have used Precision Air and Heating for many years. Our technician, Paul, is always fair and upfront with us regarding the functioning of our units. When repairs are necessary, the work is done quickly and we are confident in the work completed.

We had such GREAT service from Precision. Fast and amazing service! Guy, Eric and Jose were great and professional. We will be calling Precision for all of our AC needs from now on. Thank you so much!

To Whom It May Concern: Precision Air & Heating, Inc. respectfully responds to the above complaint ID for Mr. Cody S[redacted]. Mr. S[redacted] has been a customer with us since July 29, 2014. Mr. S[redacted] reached out to our Company on 6/4/2016...

for a warm air issue in his home.  He was connected with our answering service that handles and forwards incoming calls outside of normal office hours to our technicians.  Our Business Center then prioritize’s the call and the specific details within the call.   Mr. S[redacted] is not familiar with our process with after-hours calls so his perception that it’s not being done correctly in ignorant.  His claim he was guaranteed same day service is not likely as our answering service has serviced our company for over 5 years and is familiar with how we operate and knows not to make guarantees. Mr. S[redacted] was requesting service on a weekend in which the Arizona temperature spiked to a high of 118 degrees.  Being we are a high profile and very reputable company one can only imagine the immediate requests for emergency service that we received during this time.  We find that when outside temperatures reach this level each individual customer believes their situation is an emergency. Mr. S[redacted]’s request being just one of them.  While we do advertise 24/7 emergency service we also do comply with this advertisement.  In this instance, Mr. S[redacted]’s call was not defined as a serious, unexpected, dangerous situation requiring immediate action. His air conditioning unit was blowing warm air and his home temperature was at 80 degrees.  While we sympathize and understand his perception of his request being an emergency it is our hopes that he would understand we had received calls in which customers had no working air whatsoever, elderly, infants in homes with temperature readings over 100 degrees on single unit homes. I believe anyone would agree these calls would be deemed higher priority over Mr. S[redacted]’s situation.  We offered Mr. S[redacted] another day for service but he declined.  Additionally, if Mr. S[redacted] had not let his Preventative Maintenance Contract expire in August of 2015 we would have been able to service him within 24 hours (this is one of the benefits of holding a contract with our company). We are happy to hear that Mr. S[redacted] was able to obtain service by another company.  However, Mr. S[redacted]’s claim that we are uncaring and should be responsible to pay his repair fee is outrageous.  Our advertisements are valid. Our Company has serviced the Valley for over 20 years, maintains an A+ rating with the Revdex.com, has receiving numerous awards for its service and quality of work over these years in addition to being the#1 ranked Air Conditioning Company in Arizona (by Ranking Arizona).  An uncaring company does not receive these types of credentials. We do not agree with the desired settlement desired by Mr. S[redacted] to have our company reimburse his repair fee.  He declines to even notate what his repair fees are  Either way, this request is not warranted.  This complaint is a clear statement of a customer who interprets his situation as the only situation to tend to immediately and  therefore emotionally attacked our character and advertising during his emotional state.  We ask that you close this complaint immediately and quash Mr. S[redacted]’s erroneous claims. Sincerely, Erik J. B[redacted] Owner

Manny

Positive,helpful, and very knowledgeable of his products and services Frank, and candid. Appreciate his help, we feel Manny has been very honest and helpful in all his dealings with us. Thank you.

Had a great experience today with this company! The technician, Sam Waltrip, did an excellent job diagnosing and making recommendations to improve the performance of my AC unit. He was friendly, professional and efficient!

Service person was excellent.He explained the problem clearly and got the repair completed.

Eddie P[redacted] our tech was very professional, extremely knowledgeable and courteous. I would recommend this company for sure as I am in the process of selling my home and have had to do some repairs and the other companies I have had out made me just shake my head of the lack of any sense of customer service but thanks to Eddie I have faith again.

Great job! The tech Sam W[redacted] did a professional job on the ac unit.

Manny was great. He came in, diagnosed the issue and gave his recommendation. He even pointed out flaws from the last service tech. Thanks Manny.

Manny from Precision Air was highly professional and courteous in his visit today. I've been using Precision for 2 years now and would recommend them to anyone that needs AC work.

Great service. Manny was terrific.

Nick and Eddy were the technicians that performed the PM service on my heating/cooling unit today. They both provided breakthrough customer service. Next year for my annual PM I want them to return. Nick and Eddy are one of the reasons I have a PMA contract.

I have been doing business with precision air for quite some time now I would like to think Jacobfor his prior service a few months ago as well as manny for coming out to do my maintenance this evening everything came out to be fine many recommended a new scrubber which would help with my health and my indoor air quality I didn't decline the service at this time but will definitely think about installing in the near future Percision there is a very reparable company and I would recommend him to anyone