Precision Air & Heating, Inc.

I don't have a lot of faith in Precison Air. They installed a A/C unit not that long ago. The previous A/C had been installed in the early 1980"s and by 2005 I needed a new one. I paid approximately $2,500.00 for a roof unit and have since that time put almost $2,500.00 into the repairs to keep it going. For two years I have been told that the compressor was going out. I am waiting for that to happen so it can be replaced under warrenty. If the warrenty runs out I will get a new A/C and have been quoted $3,000.00 for both the inside and outside unit. When I complained to Precision about all the money I had put into it, one of their managers informed me "no one said we were the cheapest in town." At one time I was told they would charge me $75.00 to go up on my roof, that was the year after they installed it and when I complained the owner called me and told me they would not be charging me and if I ever had a problem with them I should call him and I did ask for him twice and was told he was too busy to speak to me. I am a senior Citizen so this has been hard on me keeping up with this. The person [redacted] came today to do the yearly check up and he was a good man. The tech's name was [redacted] and the invoice number was [redacted]

Our AC unit was not working properly. I chatted online and asked questions prior to scheduling. My questions were as followed:

"How much is trip charge?" Answer $59.95

" do you waive the trip charge at time of service?" Answer- Yes

"Do you offer military discount?" Answer-Yes

"Can someone be here today?" Answer-yes, 45-60 minutes

So I scheduled. When technician came in he immediate, prior to any diagnostics, he immediately made his pitch regarding 4-year plan. We didn't even know what was wrong yet!! So he goes in the attic, capacitor is out. Great, showed us on his meter, told him to replace. Upon replacing the part, my husband checked online for what a capacitor costs, it's literally less than $20!! He proceeds to give us the invoice, the trip fee was waived, the capacitor was $153, labor $125!!!! What???!!! My husband questioned the tech, he said he doesn't know why the capacitor is $153, he pulls the price from a book utilized by company. He argued with him a bit, and decided to call and speak with the manager. As my husband explained, the manager told him, the $153 was part and labor together. The tech did not argue, he went back outside to change the invoice. When the tech first came in, I told him we were military and he said yes, it's 10% discount. Due to the fact we were so upset at almost getting charged an extra $125, we didn't even pay attention to not getting the military discount!!! Way to support the troops Precision Air!!!

[redacted] came out to our house and was very professional and very informative. I highly recommend [redacted].

Manny, was very efficient. Addressed our concern definitely.

Manny V[redacted], was the tecnition was at my home repairing my air conditioner. He is very knowledgeable at his trade. He is also very personable he explained what was happening with my unit and what we needed to do. Unfortunionaly he need to return the following day to finish the job. He is courteous as he cleaned up after himself. I would highly recommend Manny and Precision to anyone who is dire need of ac repairs! Thanks Manny !!!!!!

On 8-15 our AC unit stopped blowing cold air. We called Precision and they told us they would call around 8-10 in the am. They followed through and called in that time frame. Unfortunately they were unable to give us a time on when they would be to the house. We called many times to see what the status was due to the fact we could not stay in the house because of my mothers medical condition. At around 8 o'clock at night we received a call asking if they could come out in the morning because they were so busy. I agreed since we were now in a friends home. Precision called around 7am the next day stating they would have a tech out in 30-45 mins. So I rushed back home to meet the tech. Our tech Manny arrived and was very straight to the point was able to look at the unit find the problem and fix it. Due to such a delay on the part of Precision and the fact we have been a costumer for so long the visit today was free. I am please with Mannys fast and helpful work. We will be asking for him next time.

Precision Air & Heating got us scheduled for an Air Conditioner tune-up right away. They were professional and courteous. We needed some maintenance work too which they gave the prices and left it up to us to decided to do the work without any pressure. We will continue to use their services for future tune-ups and maintenance.

Our central air conditioning unit broke down yesterday (10/3/15). We had a coupon for Precision Air & Heating so we thought we would give them a try. The following events occurred:

- I was very impressed when our tech Curt showed up within two hours of the initial call. What made it even more impressive was that this was Saturday night and we live in the middle of nowhere (San Tan Valley).

- Curt was very polite and professional, he had our AC running again in about half an hour.

- This was easily the most reasonably priced service call I've ever had for AC repair. Curt did not try to gouge us or sell us a new AC unit.

Overall, I can't recommend Precision Air and Heating enough. If you need your AC or heating fixed fast for a reasonable price, give them a call.

Great Job by Jacob AND Mike fixing our two units with busted "relays."
Clean, timely, reasonable and knowledgeable.
Thanks Fellas. Il see you in the Spring

On December 30, 2015 James and Daniel were very helpful to resolve my plumbing problem.

Thank You

I have to say manny is incredible his professionalism is remarkable !! I can't thank you enough for helping me through this process I feel that many explained everything in vivid detail as well as gave analogies in which I would understand the situation precision air has has it down To a Science their technicians customer service skills are phenomenal as well as their appearance they are very clean-cut and I'm glad to say that I use precision air and would recommend to anyone thanks again Manny for the wonderful experience looking forward to seeing you next year for our annual maintenance

Received excellent and prompt service!
Tim B

Manny was very professional and was a pleasure to work with also he was very polite manny you were a joy to work with

Mike S[redacted] came over and fixed my AC unit. He was very professional and courteous and I couldn't have been happier with the service I received. I will definitely recommend Precision Air to my family and friends.

The manager was extremely rude and there is a lack of communication within the company. I was asked to cancel and reschedule my appointment twice. The second time I was asked to reschedule, another employee called me on the other line while I was already speaking to the manager stating the tech was in route in my area and to call her back while the manager is telling me he's got two other emergencies he needs to take care of and they can't come out to my house. So which is it; you can or you can't provide services? The manager said my call wasn't an emergency, so they had to send the techs elsewhere (without a true diagnosis of my clunking pipes and lack of water, I find it unprofessional to write my plumbing problem off as unimportant by demanding that I reschedule).

It was inconvenient for me since I had to take the day off and it was my only day off. Furthermore, the manager tried to pass the company off as Parker and Sons or an affiliate of Parker and Sons. When I said I thought I called Parker and Sons, not Precision Air & Heating, he danced around my inquiry by saying he was the one who answered the phone when I called to schedule the appointment, but wouldn't admit that the company is neither Parker and Sons nor an affiliate. When I initially called to set-up the appointment, I asked if this was Parker and Sons and he simply replied, "how can I help you" without admitting, "no, this is Precision Air." I find this to be a deceitful business practice and I would not recommend their services to anyone because of it. Honesty should be first and then customer service. When I told the manager to ask someone else to cancel, I need to get my plumbing service taken care of, he became argumentative, speaking over me to tell me how unimportant my plumbing problem is when he has two emergencies, instead of offering a solution such as, "let me see what I can do." This is bad business. I'm taking my business elsewhere and I will never use or recommend Precision Air.

Review: Bought a filter through BoAir.com.

During checkout, I triple checked that I chose the correct size, but their records indicate that I ordered the size that is the default selection on their add-to-cart form, and indeed the default size is what I received in the mail. The order confirmation that they emailed me did not specify what item(s) I had ordered.

I first tried to pursue an exchange or refund, but was denied. They said they had no use for a tiny 10x10x1 filter, because no one needs them that small, and at the same time they suggested I try to sell it on craigslist or eBay. Later they wrote me and said, "We are unable to accommodate your request for a full refund or partial refund."Desired Settlement: I would like to return the filter and receive a refund. I am willing to pay to ship it back to them.

Business

Response:

Attached, please find our initial response to this complaint.

Consumer

Response:

Business

Response:

PLEASE SEE THE ATTACHMENT FOR OUR SECOND RESPONSE. THANK YOU

After a previous A/C repair apparently left a glitch, Precision Air promptly replied to my request for help--the day before a major holiday. I hadn't expected it, but after six hours to locate two slow shorts, there was no charge for the repair and I had a cool July 4th. [redacted] and [redacted] were pleasant, focused and got the job done. Even the office staff scheduling the appointment made me feel positive that I had the right service provider taking care of me. Thanks, [redacted]

[redacted] and [redacted] did an excellent job

A plumbing job well done by Cameron this morning.

KC just left and was an awesome guy! Very nice tech answered all my questions and provided in depth review of my AC system. He offered multiple options and explained the pros and cons of each.

Thanks KC! Will request you next time.