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Precision Air & Heating, Inc.

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Reviews Precision Air & Heating, Inc.

Precision Air & Heating, Inc. Reviews (1087)

I had Precision Air $ Heating come to my home that I had just moved into to do an AC tune up on two units and mainly to get the condensate drain lines flushed. My technician was [redacted] and I felt he was more of a salesman than a technician. He talked me into the $885 PMA which is a four year plan where they come out and JUST do the 35 point inspection and you get 20% of parts and labor, and priority service. Make sure you read the agreement on the website before you sign this. I did not because I had their tech in front of me. I asked "So you guys come and do this tune-up every year for four years?" He said pretty much or basically something like that but he did not make it clear that they just would come out for an inspection.
The ad on the radio also makes those permanent washable filters sound great. They are just a cutout piece of filter material and [redacted] said they weren't that great and I should just keep what I have in there since they were recently changed. He also said they only last 2 or 3 years. I asked him to at least leave the filters with me and he only had enough for one unit. I was having two units serviced.
The tech also did not have a hose long enough to spray down one side of my second unit. It was about 40 feet from spigot to unit. I would expect them to be prepared for that and not just say oh well I couldn't get that far so I just didn't complete the job.
Here's the main reason that I am rating this so low and why I'm so disappointed in this company.....When I called the number on my invoice to tell them that I wasn't that pleased with my experience and the vague description of what I was getting for $885 the employee said "I should have read the contract before I signed it" Yes he sure is right because this company is dishonest in their selling tactics and I should never have trusted their technician selling me this product. $885 for basically four years of coming to your house and inspecting. Their ad on the radio makes other companies that come to your house and charge for an inspection sound terrible. After this experience I feel like when they do come out for their next "Inspection" that I cannot trust what this company stands behind.

We came home from vacation to a broken AC and a very hot house. We called Precision right away and a technician contacted us right back to schedule an appointment as soon as possible. When KC, the technician, came to our home he was pleasant and efficient and had our best interests at heart. After replacing one part, and not trying to oversell or cause us to overspend, he was on his way. Our AC is working better than before our vacation. Thank you!

Precision Air & Heating called to schedule their Preventive Maintenance Visit per our contract. On 9-23-2015 their technician Moises arrived promptly at the agreed upon time. He conducted a thorough inspection and replaced a capacitor that was faulty and was causing the unit to operate inefficiently. The service and Moises (the technician) were awesome! Thanks Precision.

I had service on 5/12/16 by Sam W[redacted]. He did a great job explaining all my needs and what needed to be done to my air conditioning units. Sam was very efficient and informative. Great job. Thanks

Manny did a great job in inspecting our ac. Made sure everything was working fine for the summer.

Manny was very professional and very pleasant . Thank you fo r people like him.

[redacted] was very professional and knowledgeable. The service of our ac units was completed quickly and efficiently and they were blowing cold air again in no time! I would definitely recommend them to friends and or neighbors! Thanks for the prompt service!

The whole process from initial call to completion of job was incredibly fast and the technician sent to do the job was very professional, knowledgable and efficient. It was completed with 5 hours of my initial call for service. I don't recall ever having such fast service!!

I had both my Air Conditioning/Heater and Hot Water Heater break down in the same week. I eventually chose the company Precision Air & Heating,Inc. I had a great experience with the the technicians Aaron, Eric and Guy. They did a professional job and made sure I felt comfortable with the process and the results. I would recommend the company located at the Chandler location.

I have been doing business with precision air for quite some time now I would like to think Jacobfor his prior service a few months ago as well as manny for coming out to do my maintenance this evening everything came out to be fine many recommended a new scrubber which would help with my health and my indoor air quality I didn't decline the service at this time but will definitely think about installing in the near future Percision there is a very reparable company and I would recommend him to anyone

We have never owned an air conditioner before and Precision's tech, Paul S., was very thorough in his discussion and the importance of annual maintenance after after a certain amount of time. We appreciated his patience and care given to our unit, we did need a new capacitor and the cleaning.
Great Service
The Jerry R[redacted] Family

Great service. Daniel was on time, professional, courteous and fixed our plumbing problem efficiently and in a cost effective manner.

Will recommend Precision to family, friends and anyone else who asks.

Great Job Daniel!!

Nick came out for a regularly scheduled follow up and was courteous and professional as he did his maintenance check and had plenty of good suggestions and information about services available for proper up-keep of my A/C.

Precision's team of Jeff, Davin, Guy, and Eric did an excellent job installing our new AC system. They installed two new AC units outside and two new furnaces in the attic along with new returns in the house. They did a tremendous job. They were on time, friendly, courteous and knowledgeable. They cleaned up after they were finished and they made sure all the deliverables were installed, tested, and working properly as promised. We are very pleased with the work performed by Precision Air & Heating.

Review: After 6 service calls with just about $2,700 worth of charges, the work from Precision Air & Heating did not provide any results promised by their technicians. We called because we were not having cool come through our vents. They first advised us of placing vents on our roof. The first techitian, [redacted] said adding the vents would cool our house and lower the internal temperature coming through our vents. We had them install the vents for close to $1,000, but it did not change the temperature. I called and spoke to a store manager [redacted] and said he would send another technician.

They sent a technician named [redacted] who said our coils were dirty. We had precision clean the coils. The temperature did not improve at all. We were charged $263.00. I called [redacted] again and said he would send yet another technician.

[redacted] was our text technician to come and diagnose improper duct work and a recommendation for a return to be added in our living room. The work was done for $1333.38. There was hardly a difference in air pressure through the vents and the temperature of the house did not improve.

Precision also sealed our vents for $84.32 and cleaned our vents. They did this by sending another technician (I cannot recall his name). I believe this was the only legitimate work that was needed. However, I understood this would not deal with the main problem. My wife overheard the phone conversation between the billing rep and the tech saying good job on up-selling us. Despite all this work, the temperature did not drop even 1 degree.

I called [redacted] again. He was not returning my calls and claimed to have never received my voicemails. I called [redacted] who came by and checked the A/C unit and admitted they should have been more thorough in checking the A/C unit because there was additional work required. He said that another tech would have to perform the job as it was outside of his scope of expertise. I could no longer afford another major repair claimed by Precision Air & Heating.Desired Settlement: I would like a full refund on all the work except the vent cleaning and the vent sealing. All the additional work performed did not produce the results promised by their technical experts. I trusted and paid on their promises on results which they did not deliver on. I would like the charges credited back to my credit card.

Business

Response:

We were first contacted by Mrs. [redacted] on 5/30/2014 to access her home Heating, Ventilation and Air Conditioning concerns. The concerns of her call related to a 1925 built home with a 2007 Trane unit not meeting her air flow expectations on the east side only. We were informed this property had a recent room addition and this was the first Arizona Summer in the home. Mrs. [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the home. The homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of 79 degrees. We have attached a photocopy of her HVAC System plate confirming unit age, model & serial number.During the initial phone call on 05/30/2014, our Business Center Associate also advised and discussed the option of adding radiant barrier, vents and insulation to this older home. Adding these features to a home, releases heat build- up in the attic, moves the energy up and outward and lowers the head load and attic pressure increasing air conditioning efficiency. The homeowner made that decision that she would like information on this as well. Our Field Supervisor, [redacted], contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home. The homeowner declined our recommendation on adding a return air duct for $1500 as well as insulation to achieve proper R-valves. The composite vents were installed at the horne on 06/03/2014. We have attached sale invoice H2054, installation invoice 296808 and the receipt of payment in full for your convenience.

We received a phone call from the homeowner on 06/12/2014 stating the home was still. not meeting their air flow expectations on the east side of the home. An appointment was set for 6/13/2014 where we discovered the home contained a layer of debris in the duct work and was in need of a duct modification. We also discovered the homeowner was running the unit during construction in the home. With these findings, our technician recommended a duct cleaning in addition to adding a second return air duct. Again, the homeowner declined our . recommendations. We have attached invoice [redacted] for your convenience in addition to a photo of the documented "dirty ducts". Our technician also took photos and advised the homeowner of dirty evaporative and condenser coils (these photos have also been provided for convenience). As a no charge courtesy, our technician cleaned the evaporative coil for the customer.

We received a phone call from the homeowner on 06/18/2014 at 10:42a.m. stating they are still not seeing any improvements in their air flow expectations. An appointment was set for our Installation Manager, [redacted], on 06/19/2014. On this date, [redacted] performed an airflow test and noted a duct modification was needed on the east side of the home which included adding a second return air duct (this is the 3'd time we recommended this) and correction of a kink in the duct work. We again recommended (for a third time) adding insulation to achieve R-49, a duct cleaning and a condenser and evaporative coil cleaning (causing airflow restriction ) on the system. The homeowner accepted the work advised by [redacted]. We have provided all invoices related to the homeowner sales approvals and completion of work for your convenience.

We received a phone call from the homeowner on 07/02/2014 stating they are still not seeing any improvements in their air flow expectations. Upon evaluation, we found the indoor thermal expansion valve (TXV} was hunting and therefore not delivering refrigerant to the coil on this R- 22 unit. The homeowner declined the TXV repair. During this visit, we also installed a scoop to deliver additional air to the east portion of the home as a no charge courtesy to the homeowner. We have attached invoice [redacted] for your convenience.

We left a message for the homeowner on 07/23/2014 to see if the homeowner still needed services but to date, have received no return response.

The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature. From inception and during the entire course of work in her home her unit was operating and maintaining temperature. We were never requested to diagnose the functional operations of the unit and did not have any indication of a mechanical issue. The latter TXV issue found was in no relation to the initial concern of air flow but a separate issue which possibly may have been caused by the unit being run during construction in the home. It is impossible to pinpoint when the TXV started to fail.

In Summary, The homeowner's desired settlement is not realistic and our company does not accept the settlement. Our company addressed all of the homeowner's concerns related to air flow. The homeowner continuously declined our recommendations. We do not believe the homeowners representation that our work completed did not help enhance the air flow needs in the home. It is guaranteed that our work performed emphatically improved her air flow. The now partial TXV problem may be where the homeowner is confused. The fact that the unit isn't properly cooling now seems to be the issue, not the airflow. In addition, we addressed each and every incoming call and concern in a reasonable timeframe and completed the work approved by the homeowner. The request for refund for work completed is not warranted.

We seek immediate dismissal of this complaint and request this complaint be abolished from our Revdex.com records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, I would like to address the several false statements in the response from Precision Air & Heating.

1. “The concerns of her call related to a 1925 built home with a 2007 Trane unit not meeting her air flow expectations on the east side only.”

a. The concerns of our call on 5/30/2014 was that it was not cool in the east side of our house, not that we knew there was an airflow issue. We wanted to know why it was not cooling on the east side of the house. We wanted a thorough inspection that would resolve the issue (mechanical or otherwise).

2. “Mrs. [redacted] also noted concern that the duct work needed to be looked at because of the room addition to the home.”

a. We did not mention any concern of the duct work. This statement is completely false because the addition is on the west side of the house and cools perfectly fine.

b. We would not know that there was something wrong with the ductwork.

3. “The homeowner stated the unit was working and cooling properly and currently reading and indoor temperature of 79 degrees.”

a. If our house had an indoor temperature of 79 degrees there wouldn’t be a reason for us to call you.

b. We repeatedly called because our house was reaching 86 degrees.

4. “Our Field Supervisor, [redacted], contacted the homeowner this same day to discuss her air flow concerns in addition to advising the homeowner on the benefits of adding radiant barrier, vents and insulation options to the home.”

a. Their technician [redacted] who came to our home told us that there was not enough room to add a radiant barrier and that the insulation was adequate. He also assured us that the vents would help cool the east side room, which it did not. Hence our many calls after the vents were installed.

b. It is obvious that although he checked our AC unit, he did not thoroughly inspect it. Instead, we were charged for his inspection and he sold us on work that was unnecessary. It was later discovered that the AC unit itself was the main issue which was pointed out by one of their own technicians after all the air flow recommended work had been completed and paid for.

5. “The homeowner's initial complaint has always been of an air flow nature, never a mechanical nature.”

a. Our initial concern was that that our house was not cool and it was your “expert” recommendations that airflow was the issue. After having done all your airflow recommended work we did not get any results.

b. If our complaint was never mechanical in nature, then why were we asked to clean the condenser and evaporative coil along with the airflow fixes? We paid for both mechanical and airflow recommended work.

To be honest, I would not be making this complaint had my temperature gone down even 1 degree from 86 degrees to 85 degrees. But it did not. I paid close to three thousand dollars with nothing to show for it besides ugly looking vents on my roof. Not to mention I have had rain leaks in my house since those vents were installed, the return was not placed where we requested, etc. At this point I don’t want anyone else to come out for the 7th, 8th, or 9th time. I’m sure any reasonable person could understand why. I would just like a refund on the unnecessary work that did not produce any results (vents, duct modification, return).

In terms of the airflow work, the only noticeable difference was the scoop that [redacted] installed. If you would like to charge me what the scoop would have cost from my requested settlement amount, I would be fine with that.

If this settlement is not accepted by Precision Air & Heating, I would like to request that this complaint be publicly posted on the Revdex.com web site.

Regards,

Business

Response:

The homeowner called Precision Air & Heating. At the time of this phone call the homeowner states the AC system was cooling to 79 degrees and holding temperature. The homeowner divulged they underwent a recent room addition to the West side of the home and now feels the East side is not receiving enough air flow. The homeowner was set up with a No Charge estimate to address the airflow concern and discuss Home Performance additions. The initial quote was given and the customer opted to proceed with the quote. The customer does not hold an Agreement with our company and would have been charged a $59.95 diagnostic fee if service was requested for a mechanical issue. This was not the case. The homeowner was never charged this fee throughout our course of tending to the airflow issues because the AC system was maintaining temperature and operating properly. A service technician was also never sent out to the customer's home. Another indication the customer requested an airflow quote/bid.

Upon inspections, we found insufficient airflow to include kinked ductwork and undersized ductwork to the front of the house, office and dining room, and dirty ductwork and coils. All of which are indicative of airflow issues. We also recommended adding attic vents and increasing insulation levels to help with attic heat load.

Again, the homeowner has a clouded perception that our work performed has not helped with the airflow issues because they developed a mechanical issue in the latter. It's conceivable for us .to understand why the homeowner thinks our work did not help with the airflow issue because a failure in the system developed in the unit. Hence, the homeowner did not experience improved airflow distribution because of this failure. This latter failure is impossible to pinpoint time of failure. Secondly, our work performed would not have caused an increase in the inside temperature of the home. The homeowner states the temperature increased to 86 degrees but we did not experience this change in temperature while correcting airflow issues within the home. In this scenario, the customer is picking and choosing what they feel helped with the airflow issue. The homeowner does not hold the certification in the HVAC field to come to this conclusion. And, in this instance, the one item the homeowner feels did help with the airflow happens to be one of the items (the scoop) that was provided to him at no charge.

To summarize, we addressed and proceeded to contract with the customer as proposed and accepted. We continued to address the customer concerns within a timely manner. We addressed and communicated with the homeowner on all findings related to the airflow concern. The customer's perception that the work performed has not improved airflow is off base. The customer's request for a full refund (with exception of paying for a scoop) is not warranted and unrealistic. The latter failure of TXV was unforeseen and not related or caused by any of our work performed. The homeowner declined to have us service their mechanical failure.

The homeowners desired settlement is not warranted. Work performed did enhance the airflow in the home. We do not accept the desired settlement.

Sincerely,

Owner

My tech for annual ac ck has been Garrett. without doubt he is the best there is.You should pay him more money.

Technician Mannywas great wonderful work ethics.. He inspected my system thoroughly explained a few issues that he found unfortunately my unit is 10 years old and needs to be replaced thank you for all the options Manny and leading us in the right direction we will be meeting with the field supervisor later this evening once again thank you Manny for everything that you've done

Manny was informative and helpful. Explained things well.

My wife and I needed a major update to our heating and cooling system in our home. We had contacted three firms in the area. Precision Air & Heating impressed us the most , coupled with them having done maintenance service on our equipment in the past.

We had a new system put in our home today. The crew was Guy, Eric, Josh, and James.

They were all fantastic in their efficiency, openness to our questions as they were working, as well as general demeanor with us as customers. I was particularly impressed in my observing how they interacted with each other in keeping up with each other, teaching one of the new folks on their team, and keeping us apprised as to their progress. They really know their job!

My wife and I were happy we picked Precision Air & Heating. We will certainly maintain our link with them in the future.

Manny V[redacted] was excelent! Gave me options and a great price. Very happy!

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Address: 3045 N Colorado St, Chandler, Arizona, United States, 85225-1164

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