Priceline.com

mso-hansi-theme-font: minor-latin; mso-bidi-font-family: "Times New Roman";">I
have received the consumer’s additional comments. As you requested, I have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. Our record confirms that the consumer contacted Priceline on May 17th
at 3:00
PM local hotel time, advising
that the [redacted] check-in representative
was unable to locate the guests’ reservation. Upon review of the inquiry, the
Priceline representative spoke directly with the [redacted] who
advised that they had the guests’ reservation; however, did not have
payment details. Therefore, Priceline again provided the [redacted] with the payment details, which had already been provided to the
property, and the guest was accommodated as booked. The documented
case history indicates that the call between the Priceline representative and
the [redacted] representative terminated 51 minutes later, at 3:51 PM local hotel time. We
apologize for any inconvenience experienced by the guest upon check-in at the
[redacted]. Our records clearly confirm that the guests’ reservation
was indeed received by the [redacted] Notwithstanding
the above, as a goodwill gesture and to emphasize our commitment to our customer,
Priceline provided the consumer with a $50 courtesy credit. The Bureau/consumer
may contact the [redacted] directly at following
contacts for any further assistance or claims regarding this matter.
 
[redacted]
 








Phone Number:

[redacted]

Fax Number:

[redacted]

 
Sincerely,
[redacted]
Manager, Consumer Relations
 
 
Your reservation from May 17, 2015
Confirmation emailed to: [redacted]
Itinerary details may also be accessed from My Trips.
See your complete flight itinerary and receipt for your trip
below (Trip Number: [redacted])
Remember to bring a valid government-issued photo ID with you to
check-in.
Please confirm your flight information and check-in location
with the airline prior to each departure.
Baggage fees are not included in your trip cost
Hotel Confirmation Number:
[redacted]
 
 
Print
Receipt
Email Itinerary
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FREE Mobile App
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a Rental Car Search for a Rental Car
Search for a Hotel
Add Trip Protection
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Priceline Trip Number:
270-765-753-49
You have Added a at [redacted]. This
is your Added reservation at [redacted].
[redacted] 5 out of 5 star Hotel [redacted] 5 out of 5 star Hotel


See hotel details
See hotel details



See map
Check-in: Sun, May 17, 2015 - After 03:00 PM
Check-out: Thu, May 21, 2015 - 11:00 AM
Add
a night to your reservation Book again
 
Number of rooms:
1 roomNeed
to add a room?
Reservation name:
[redacted]
Room 1[redacted]
Hotel confirmation number:
[redacted]
Room 1:[redacted]
Amenities:
Free Internet
 
Address:
[redacted] ** Get directions
2000 Fashion
Show Drive, Las Vegas, NV
Phone
number:
[redacted]
702-982-0000
Number of rooms: 1 roomNeed
to add a room?
Reservation
name: [redacted]
Room 1:[redacted]
 
Bottom of Form
Summary of Charges
Total cost: $651.88




























































































































Purchase date:

Feb 20, 2015

Payment method:

[redacted])

Billing name:

[redacted]




Deal type:

Name Your Own Price

Offer price:

$115.00 /night

 

 

Hotel fee:

112

Total cost:

115/night

Number of rooms:

1 room

Number of nights:

4 nights




Room subtotal:

$460.00

Taxes & fees:

$79.88

Taxes:

$79.88

Coupon:

-

Total charged today:

$539.88

 

 

 

 




Total Priceline charges:

$539.88
()

Total room charges:

$539.88
()

Hotel fee:

$112.00
($112.00)

Mandatory fee of $112.00 is collected at the hotel.

Total cost: Total charged:

$651.88
()

Savings:

You saved 33%*

Prices are in USD
Charges will be from "Priceline.com".
Priceline charges are paid in full.
The hotel will determine the final total and bill you
at the time of your stay
Great news! We found a hotel with lower hotel fees.
You will be charged the hotel fee by the property at
checkout.
The Hotel fee is charged by the property at checkout
From anywhere else:+1 212 444 0022
You will need this
information
Priceline trip number: [redacted]
Hotel Confirmation # [redacted]
 
(
Phone number used:
[redacted]

Complaint: [redacted]
I am rejecting this response because: Your explanation is unacceptable. I actually don't care about the refund anymore, but I do care about other customers who have no doubt gone through something similar to what I went through. I ask that you be honest in the future. If you use a hotel as an example of a one star rated hotel, then you should honor your own examples. By claiming a hotel you have listed as a 1 star hotel may be a 2 star hotel in some circumstances is untrue. Either it is 1 star or 2 stars. It cannot be both. But if it is, as you say both 1 and 2 stars depending on arbitrary distinctions, then I ask you BE HONEST and list that brand in both the 1 and 2 star categories rather than backtracking and saying we have a disclaimer buried in our rules and regulations to this effect. From what I have seen online, I'm am not the only one who has felt duped by your website and has made this complaint. I imagine this is why you claim your hands are tied regarding a refund because I no doubt the floodgates would open were you to give me my money back. 
I know you have lost more than one customer by Priceline's misrepresentation of their listings. I only hope that others see my complaint and your sales are affected so that you will change how you do business.
Sincerely,
[redacted]

Yes, it is the the shade are of area 14, the [redacted] IN YOUR MAP!!! If you zoom in, you will find the address is [redacted], instead of [redacted]. 
Again, the location of your map is wrong, I would send your the location detail of map if you provide your email address. Actually there are two other areas in the north of the [redacted] center-[redacted], this hotel is even in the further further north of these two, which is 20miles away!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Dear [redacted]
 
We are contacting you today regarding your airline
reservation booked under Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
did not use the return flight due to a schedule change and you are requesting
to be refunded for the unused portion of your reservation.
 
We checked our records and verified that we received an
email from [redacted] last February 2, 2016 confirming a refund issued in the
amount of
$376.84 for your returning flight. We processed a refund
for the same amount of $376.84 to your [redacted] card ending in [redacted] last March 03,
2016.
Bank processing time varies so please check with them if
you don't see the refund posted to your account within the next few days.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

Revdex.com, Inc.
We have received the consumer’s additional comments. As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. Our record indicates that a refund for
the airline ticket was issued on 1/12/15 as follows for the Total Amount of $328.40. The consumer must contact the credit
card issuing bank for any further assistance regarding the refund that was
already issued to the credit card. We are sorry that we are unable to
assist the consumer any further in this situation
Sincerely,
[redacted]
Priceine.com

Please note that this matter refers
to a [redacted].com purchase.
 
The consumer states: “me
and my wife reserved a hotel room thru booking.com with the rate of 45$ a night”
 
For assistance
with reservation purchased with Booking.com, please contact [redacted] at
[redacted].com. 
 
[redacted].com Customer Service Center (USA) Inc.
[redacted]
E-mail: [redacted]
U.S. Direct +[redacted]
Fax +[redacted]
 
Website: [redacted]
 
 
Sincerely,
[redacted]
Priceline.com

Booked 6 nights in virgina beach and when I got down there,they cancelled the reservation on me without notice.They also never refunded my money and had to use what vacation money I had on me to get the last room after a 11 hour drive.Called them about situation and was getting the run around until I mentioned I was gonna file a fraud lawsuit due to the fact they're selling services then canceling them and keeping money without notififying customer.When I asked why it got cancelled their response was the 3rd party booking agent was having issues with hotel/or couldnt get the room for priced advertised.Then why are they listing prices they cant honor.Had no problem keeping my money and to date still havent gotten refund.Have a fraud/dispute claim on them through credit card.So buyer beware.

Dear [redacted],
 
Thank you for taking the time to contact us regarding
your hotel reservation with the [redacted] under
Trip Number...

[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that
your reservation was booked for the incorrect hotel so you called to cancel;
however, you have not received a refund.
 
We have reviewed our system and were unable to find any
records that you called us to cancel the reservation. In addition, your
cancellation policy would not have allowed any refunds had you called us to
cancel the reservation after making the purchase. Please note that we also contacted
the [redacted] and they were unable to find any
records that you called them on April 15, 2016 to cancel the reservation.
 
However, we were able to get approval from the hotel to
make a one-time exception to refund your unused reservation in full. The refund
for
541.71 USD was issued today, April 21, 2016. Your refund
will be processed through our system within one business day. If you need to
check the status of your refund after a few business days, please contact your
bank directly to inquire about their processing time.
 
I hope you have a wonderful day.
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I had contacted [redacted] and currently working with [redacted] for the final resolution. [redacted] agreed to refund $192.33 from [redacted] or via [redacted].
Sincerely,
[redacted]

The consumer selected Priceline's Express...

Deals
service for a property located in the area labeled Downtown [redacted].
We are sorry that the consumer is not satisfied
with the location of his/her Express Deals hotel room accommodations at The [redacted] Hotel at the
University of [redacted].
Priceline clearly discloses that we will find a
room in the shaded area displayed on the priceline.com website for the
consumer's selected area(s). The [redacted] Hotel at the University of [redacted] is located in the shaded area of the mapping
guidelines for the area labeled Downtown
[redacted].
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We are sorry that we cannot change, cancel or refund the purchase. Our ability
to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the reservation selected
by the consumer is non-changeable and non-refundable.
We appreciate the opportunity to clarify.Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-03-06 09:48:45
$56 per night
3½ Star Hotel
in Downtown [redacted] Area for $56/night
This deal saves 42% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.































Star Rating:

What hotel is this?

Guest Score:

Rated
7.0
out of 10 (or higher)

Guaranteed Amenities:


Indoor or Outdoor Pool
Restaurant
Fitness Center


Free Parking
Free Internet
Business Center


Check In:

Fri Mar 6, 2015

Check Out:

Sun Mar 8, 2015

Rooms:

All rooms will
accommodate up to 2 adults.



Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

Downtown
[redacted]
 
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to
be in this areaView a larger map »

We
Recommend Trip Protection
Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes! I'd like
to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No, thanks. I
prefer to travel without Trip Protection.
Summary
of Charges
































Price per night:

$56

Rooms:

1

Nights:

2

Room Subtotal:

$112.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$26.84

Priceline Hotel
Coupon:

-$10.00$10 off Hotel
Express Deals® Coupon

Total Price:
All prices are in U.S. Dollar.

$128.84
128.84
128.84 0.00
Apply Coupon
Have a coupon code?Apply
remove coupon

Mandatory
fee of is collected at the hotel.
Review Important Information
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.

Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
[redacted]
I have read, accept
and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Dear [redacted]
Roman">
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices in regards to your
ticket booked under Trip Number [redacted]. As we understand, you missed your
departing flight and purchased a new flight to your destination. You were then
advised by the airline that the return flight of your reservation has been
tagged as a no show. Please note that if the outbound portion of the flight is
missed or not flown, the airlines will consider the passenger a "no
show" and will automatically cancel the remainder of the reservation. The
return ticket will not be honored, and we will be unable to issue a refund for
the unused portion of your trip.
 
The fare rules associated with the tickets determine
whether they can be refunded or exchanged. Since these rules are governed by
the airline, we suggest that you contact them directly. United Airline's phone
number is [redacted]
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

In order to locate the referenced
reservation and review this matter, please provide the 11 digit priceline.com request
number, as well as the email address that was provided at the time of purchase.
class="MsoBodyText"> 
Thank you,
N D[redacted]
Executive Offices

'Times New Roman';">Revdex.com, Inc.
We are
in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond
The
customer indicated that he checked into the hotel and attempted to access the
internet using the wireless connection multiple times with no avail. He
explained he spoke with the Front Desk but was advised the internet was working
properly. The guest checked out of the hotel and was requesting a refund on the
unused room.
The case
was reviewed by an Executive Services Agent on July 2nd. The agent contacted the hotel
and confirmed that we can refund the customer. Their records indicate that the
guest checked-in on June 24 and left the same day; and they did not charge our
card. A full refund was processed back to the customer's card and he was
notified by email of the refund.
We
appreciate the opportunity to clarify.
 
Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand that you added a separate day directly with [redacted] Rent a Car. The rate that you selected is non-changeable. Thus, it does not give us an option to add another day to your request. Furthermore, we cannot merge the additional reservation that you requested directly at the rental car company. We truly wish we can adjust the dates on your reservation as well as the rate. However, your reservation is non-changeable and non-cancellable.
I know you expect a different answer; however, there are no other options that I can offer.
Sincerely,
Frich A[redacted]
Executive Offices

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Upon careful review of the consumer’s claim, our records confirm that the customer was notified of
the schedule change. Additionally, our
documented case history confirms
 that the
customer viewed the itinerary online on the day the notification was sent.
 
Additionally, the consumer’s confirmation
page discloses the following information.
 
Airline Information



·       
Since airlines change flight schedules from time
to time, it is the passenger's responsibility to call the airline and confirm
flight information prior to each departure. We recommend that you arrive at
the airport a minimum of 90 minutes in advance of departure for domestic
flights, and at least 2 hours in advance of departure for international
flights.

I appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. We are sorry we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceine.com

Dear [redacted]

size=2> 
Thank you for contacting us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are requesting that we apply our Best Price Guarantee to your reservation using the Express Deal offer showing on our mobile app.
 
We displayed on our website that to qualify for our Best Price Guarantee, the lower price must be an exact match to the itinerary booked on our website (same car company, same date/time, same location).
We are sorry that we are unable to use an Express Deal rate to compare your reservation with. In Express Deal reservation, the rental car company can be revealed only after purchase and any of our rental car partners, within the criteria you selected during the booking process, can accept your Express Deal request. There will be a possibility that the reservation will not be with [redacted].
 
We apologized that currently, we only offer our Express Deal Rental Car promo via mobile. We appreciate your feedback and documented it for future reference.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: my credit card and information was used by someone else. 
I did not make any purchase on your website.
I called my credit card company and they cancelled my card due to fraudulent activity.
Sincerely,
[redacted]

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, the reservation was booked for
the wrong travel date.
 
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
non-refundable and non-changeable terms and conditions of the purchase as well
as the following selected travel dates:











Airfare Details

Depart:
Wed, April 15, 2015

Return:
Tue, May 19, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

 
As requested, priceline confirmed the travel dates
selected and authorized by the consumer.
I am
sorry that the consumer’s selected purchase is non-refundable and  unable to assist with a refund.
Thank you for the opportunity to clarify.












 

Sincerely,
[redacted]
priceline.com
 



This contract for request number [redacted] was originally initialled on Thu
Mar 12 17:59:10 EDT 2015
Your Trip Summary

We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss, natural disaster at departure or
destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the
event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






























Airfare Details

Depart:
Wed, April 15, 2015

Return:
Tue, May 19, 2015

Departing Airport:
[redacted]
[redacted]

Arrival Airport:
[redacted]
[redacted]

Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and
10 p.m. and you will arrive no later than 12:30 a.m. the next
day.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges





























Airline Ticket
Offer Price:

$200.00 per ticket

Govt Taxes,
Airline Fees and Agent Fees:

$35.40 per ticket

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$470.80

Total Trip Cost:
(All prices are in US dollars)

$470.80

Baggage fees
are not included in your trip cost.

Important
Information




























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you.
Upgrades and standbys are not available. If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. If any part of the ticket is unused it has no value
after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline
regulations extended to all passengers, including protection
against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in.



 







[redacted]
**
 


I have read,
accept and agree to abide by Priceline.com's terms and
conditions and privacy
policy.

Dear Ms.[redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number[redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. We understand that you
booked the reservation using our mobile app and you did not intend to submit
and offer price of $176.00. To further review your concern, kindly provide us
the following information:
 
Type of Device: 
(Ex:[redacted],[redacted],[redacted],[redacted]) App
version:  (Ex:[redacted],[redacted],[redacted] phone) If you used a[redacted]:  What browser? & What browser version?
Signed into Priceline Account:  (Yes or No) Checking out as a guest:  (Yes or No)
 
We apologize for the inconvenience and look forward to
hearing from you soon.
 
Sincerely,
 
[redacted]
Executive Offices