Priceline.com

I have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. For any inconvenience experienced by the guest during the two
night stay at the property, priceline has processed a goodwill refund of $78.65.
This amount represents 20% of the hotel room charge for the guest’s two night
stay.
 
Sincerely,
[redacted]
priceline.com

Complaint: 9937097
I am rejecting this response because: Before I had submitted the ticket, I made sure that my name was spelled correctly and all of my information was correct. I had purchased the airline ticket for $381.50. No one in their right mind would just "throw away" that amount of money. There must have been a computer glitch on Priceline.com's end or someone purposely changed my name. Where my name is suppose to go on the ticket is written as 'Fd Gtt'. I did not "misspell" my name. This is far from the spelling of my name! Someone or maybe a computer glitch on their end put this as my name. Also, why did Priceline.com sall me not once but twice and want me to pay an additional $250 for them to "fix my ticket" if my ticket was not "fixable"? They wanted extra money on top of the $381.50 that they had already stole from me!!!! I have put fliers out and advertisements all over the internet encouraging people not to purchase ANYTHING through Priceline.com. They are a scam and thieves. They are nothing more than a fraudulent business.
Sincerely,
Krissy Werntz

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to
assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Corporation for Trip Number [redacted]
class="MsoPlainText"> 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this rental car
reservation.
 
We apologize for the confusion. For this reservation,
which was booked for a Mid-Size car, we stated the following:
 
Car type: Mid-Size
Car: [redacted] or similar (Make / model not guaranteed)
 
The Intermediate/Mid-Size cars provided by our partners
normally have room for 5 people and 2 bags. The examples of an
Intermediate/Mid-Size Car includes [redacted] or similar
cars. The make and model examples shown on our website are only examples and we
cannot guarantee that you will receive either of these cars. The Rental
Companies decide which makes and models are intermediate/mid-size cars and will
provide you with one that is available at the time of your
arrival.  
 
Please note that we have contacted [redacted] Corporation on
your behalf and verified that they have provided you a [redacted], which they
classify as a Mid-Size car. We are unable to process a refund for this
reservation.
 
We are sorry we did not provide you the answers you were
looking for and I hope you find this information helpful.
 
Sincerely,
 
Jenn H[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
 
Attached hereto is a copy of the consumer’s contract page authorizing the non-refundable terms and conditions of the selected purchase.
 
We are sorry that the consumer’s reservation is non-refundable and we are unable to assist with the requested refund.
Sincerely,
N. [redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-12 11:07:39
 
·       5
·       2
·       AUTO
·       AC
Unlimited Mileage
Mid-Size Car with Unlimited Mileage
Pick-up: [redacted]
Drop-off: [redacted]
Pick-up Date & Time: Thursday, August 13, 2015, 12:00 PM
Drop-off Date & Time: Monday, August 17, 2015, 12:00 PM
Rental Car Company:
Total Charges 4 Days at: $15 /day
Total:$115.52
Summary of Charges
Your Price Per Day: $15 (per day)
Total Rental Days: 4
Subtotal: $60
Taxes and Fees: (details)  $55.52
Total Charges:   $115.52
Best Price Guaranteed
Prices are in US dollars.
Driver Information
[redacted]
**
[redacted]
    [redacted]
Security Deposit:
Please indicate what the driver will provide for the refundable deposit required at the rental counter: Credit Card      Debit Card
The debit card presented at the counter must be in the primary driver's name. Any funds used for the deposit cannot be accessed until after the car is returned. The amount required depends upon car type, rental period, and optional items.For customers who use a debit card, some partners may require proof of round trip travel. Will you have proof of round trip travel, or are you a local renter? Proof of round trip travel  Local renter    
The credit card presented at the counter must be in the primary driver's name. The amount of credit required depends upon car type, rental period, and optional items.
Traveling with a child or infant? Add a child seat
Add Child Car Seats (Optional)
 
You can request any of the child seat options below. These requests cannot be guaranteed and additional fees may apply at the counter. Contact the rental car company to confirm availability.
0
Infant Child Seat For infants less than one year and under 20 lbs
0
Toddler Child Seat Forward facing for children weighing 20-40 pounds up to 40 inches in height
0
Booster Seat For children weighing 40 to 80 lbs
Flight Information (optional)
 
This will be used by the rental car company to monitor flight delays.
What Airline are you Flying?
Your Flight Number:
-- choose --
Don't Forget Collision Damage Coverage!
Collision Damage Coverage will be offered immediately after purchase. Be sure to add coverage to enjoy these valuable benefits:
·       Provides Primary Coverage
·       Includes cost of repairs
·       Cancel with 100% refund
Important Information
 
Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:
·       Rental cars are non-refundable, non-transferable and non-changeable even if the reservation is not used.
·        
·       If your offer is accepted, we will immediately lock in your reservation and charge your form of payment. If your offer is not accepted, you will not be charged.
·       Additional charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation.
·       Your offer price does not include vehicle liability, collision or personal accident coverage for your rental car. You should determine if you have insurance coverage prior to pick-up.
·       You are guaranteed a car from one of the following major rental car companies: [redacted]
·       The rental partner will charge the driver at the rental counter for optional items you add to your reservation, including any child seats or special requests.
·       Only the driver will be able to pick up the rental car at the counter and must present a valid driver's license in his/her name. An additional driver can be added at the counter for a fee payable directly to the rental car company.
·       The driver will be required to present a valid credit or debit card in his/her name for the refundable security deposit.
·       The amount for the refundable security deposit required at the rental counter depends upon the car type, rental period, and optional items. Pre-paid cards or cash will not be accepted for the security deposit. If the driver provides a credit card for the security deposit, the security deposit will be released back onto the card once the vehicle is returned. If the driver provides a debit card for the security deposit, proof of round trip airline travel may be required and any funds used for the deposit cannot be accessed until after the car is returned.
Initial Here:
[redacted]

Dear Ms. [redacted],
Roman">
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] [redacted] Airport Convention
Center booked under Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
are concerned that the hotel's pool will not be available during your stay. We
have contacted the hotel and we were advised by [redacted], hotel front desk
representative, that their pool will be opened on the your scheduled check in
date.
 
We reviewed your reservation and verified that hotel's
average guest rating is 7.4 out of 10. This rating is based on actual reviews
from customers who have booked on our site and stayed at the hotel. We assess
each property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our hotel ratings are actually stricter than other
national rating companies. We are confident that the hotel will work to exceed
your expectations.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Horrible experience with their express deal, I chose 2 star but ended up in a smoking room at [redacted] **. I have allergy and my 3 year old daughter was with me , I asked hotel staff they refer me to Priceline and Priceline customer service told me there is no guarantee for rooms and there is no refund , I personally think they have to shut down the express deal ,it is unethical to send a non smoker , allergic person and 3 year old to a smoking room.

Complaint: [redacted]
I am rejecting this response because:
I have filed with my cc company.  You did not provide the service I purchased.  This hotel is not even a 1 star.  
Sincerely,
[redacted]

Revdex.com, IncRevdex.com, Inc
The consumer stated that after he submitted
his offer, his request was rejected due to his credit card declining. He input
his information again and when the confirmation page was shown, he noticed his
last name was showing twice with the middle name added. He called and was advised
he could change the name shown on the ticket for $30 or cancel and receive a
refund minus the $7 processing fee. The consumer is unhappy with the $7 fee as
he feels it was our error.
The contract page that the customer initialed
and agreed to showed the name as [redacted]. It was confirmed that no
error was on our part, but as a one-time exception to our policies, the $7
processing fee was refunded back to the customer. The customer was notified of
the refund of the $7 processing fee.
We appreciate the opportunity to clarify.
[redacted]

According
to the consumer,   he/she selected a non-refundable
Name...

Your Own Price rental car purchase and priceline did not disclose prior to
purchase that only the driver will be able to pick up
the rental car at the counter and must present a valid driver's license in
his/her name. The driver will be required to present a valid credit or debit
card in his/her name for the refundable security deposit.
The consumer states:
“my reservation was not honored by [redacted]
when I arrived to pick up the vehicle. Apparently, there was a requirement for
the driver's license and the credit card to be under that same name.
Unfortunately, I did not have my license, and the driver did not have a credit
card in their name. We were told we could not rent a vehicle and we also were
not entitled to any sort of refund or credit.”
Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the
terms and conditions of the purchase as well as the following:
·       
Only the driver will be able to pick up
the rental car at the counter and must present a valid driver's license in
his/her name. An additional driver can be added at
the counter for a fee payable directly to the rental car company.
·       
The driver will be required
to present a valid credit or debit card in his/her name for the refundable
security deposit
 We are sorry that the consumer’s
selected purchase is non-refundable and thank you for the opportunity to
clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-09-02 17:24:06






·       
4


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Economy Car


Pick Up/Drop Off:


[redacted]
[redacted]


Pick Up Date & Time:


Wednesday, September 03, 2014 -
12:00 PM


Drop Off Date & Time:


Saturday, September 06, 2014 -
8:00 PM


Driver's Name:


[redacted] Age: 25 and over


Rental Company:





Total Charges


4 Days at:


$20 /day


Total:


$162.28


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$20.00 (per day)


Total Rental Days:


4


Subtotal:


$80.00


Taxes and Fees: (details)


$82.28


Total Charges: prices are in US dollars


$162.28


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information





Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
offer is accepted, we will immediately lock in your reservation and charge
your form of payment. If your offer is not accepted, you will not be charged.



·       



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       



·       
Your
offer price does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       



·       
Only the driver
will be able to pick up the rental car at the counter and must present a
valid driver's license in his/her name.
An additional driver can be added at the counter for a fee payable directly
to the rental car company.


·       



·       
The driver will be
required to present a valid credit or debit card in his/her name for the
refundable security deposit.


·       



·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.



[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Dear Mr. [redacted],
Roman">

Thank you for taking the time to contact us regarding
your airline reservation for Trip Number [redacted].

We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.

We understand that the passenger was unable to use the
reservation due to passport issues. When your request was accepted, we stated
on your itinerary on our website that all passengers need to bring a valid
government-issued photo ID when they check-in, or they will not be able to
board their confirmed airline.

We also sent a reminder e-mail prior to departure
advising of all stops and stated that international travelers will almost
always need a passport, and that they also might need to show some other
documentation such as a visa at the destination and in connecting cities. I
apologize for the difficulties you are having; however, your reservation cannot
be changed or cancelled.

I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.

Sincerely,

[redacted]
Executive Offices

This contract for request number [redacted] was
originally initialled on Fri Mar 20 08:54:17 EDT 2015

We Recommend Trip ProtectionLife is uncertain...plan for the
unexpected.Get the following protection up to the limits listed
below and much more and much more for $36.00 per
person.
100% Trip Cancellation and Trip Interruption
Protection reimburses for cancellations due to unforeseen illness of
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loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and Personal Effects
reimburses for lost personal effects as well as checked baggage throughout your
trip.
$50,000 Emergency Evacuation coverage
pays for the cost of medical transportation to the nearest medical facility
and/or to your home in the event a serious medical situation requires an
evacuation.
$1,500 Medical Expense
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$10,000 Travel Accident
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24/7 Hour Live Travel Assistance A real
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We Found a Great Deal for You
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If you can return on Friday, April 3 we can get you tickets for $479 per ticket
including taxes and fees.
Departing Flight Information - Friday, March
27, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
Returning Flight
Information - Friday, April 3, 2015
From:[redacted]
To:[redacted]
0-1 ConnectionsDepart
between 5am on tripdate through 2am next dayJet Aircraft
[redacted]

Summary of Charges
Airline
Ticket Offer with Taxes & Airline Fees:
$472.18 per
ticket
Airline
Ticket Agent Fees:
$7.45 per
ticket
Airline Ticket Trip
Protection:
$0.00 Declined+ Add
now Recommended!
Number of Tickets:
1
Airline Ticket Delivery:
$0.00 (Electronic
Ticket)
Airfare Subtotal:
$479.63
Total Trip Cost: (All prices are
in US dollars)
$479.63
Baggage fees are not included in your trip
cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's
partner airlines. You must fly on the flights assigned to you. Upgrades and
standbys are not available and if any part of the ticket is unused it has no
value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for
frequent flyer miles. Priceline customers are protected by the same airline
regulations extended to all passengers, including protection against
overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase
your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid
government-issued photo ID with you to check-in.
Photo ID must match the passenger name provided. If you are traveling outside
the U.S., all travelers will need a valid
passport and you may also need to show additional
documentation at your destination and/or in connecting
countries.
Once you click
"Buy My Tickets Now" below, we'll immediately purchase your tickets using the
payment information you provided to us. In most cases, your complete flight
itinerary will be ready for you in seconds. Remember, these tickets cannot
be cancelled, transferred or changed.
[redacted]
**

I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy
policy.

Please note:
If you are ready to purchase, please select "Buy My Tickets Now". Due to
constantly changing airline inventory, ticket availability is not guaranteed.
You will be charged only upon a successful booking.

January 31st, 2014
Revdex.com Inc.
Re: [redacted]
To Whom it May Concern,
We are in receipt of the
complaint initiated by the above-mentioned client.  Customer satisfaction
is always our primary concern, and it is a disappointment to learn that we have
not met [redacted] expectations.  We appreciate your patience, during our
review of this matter. 
Upon receipt of [redacted] complaint, Priceline Cruises
initiated an internal review in regards to her reservation with us. Upon
further review with our technical support team we found that the only way in
which the roundtrip airfare from [redacted] to [redacted] to have been booked was
if [redacted] had selected [redacted] as her departure city. We have also
reviewed her phone call with our agent and in regards to her main point
referencing her zip code, this was never discussed in the call.
I have called and spoken with [redacted] and let her know
what we were able to find and once I explained the situation to her in regards
to the “glitch” that allowed her to book the air incorrectly she understood. I
also offered her a $300 [redacted] Voucher to be used within the next year
towards a future cruise booking as well as put her into contact with a
dedicated travel agent to assist her with all of her future booking needs.
Sincerely,
[redacted]
Team
Lead – Customer Care
Priceline
Cruises.

Complaint: [redacted]
I am rejecting this response because:
Despite what the business claimed that they already refunded me for the reservation, I never received any refund on my [redacted] credit card. 
Sincerely,
[redacted]

Complaint: 9945423
I am rejecting this response because:
I have stated previously why I do not accept the Hotels response. The hotel manager has lied to upper management about what happened. I have included proof of what has happened in the form of pictures. If the Hotel refuses to cooperate that is their prerogative. It has become painfully obvious that this hotel does not care about its customers and is ok with backing up their employees statements even when those statements have been proven false with photo evidence. I will simply have to use the powers of online reviews to let further customers know of the shady business practices used by this particular establishment. I will also be using those same reviews to review priceline.com and their shady business dealings. 
 
Sincerely,
Raymond Yarbrough

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
We are sorry that the consumer is not satisfied his 2 star
quality hotel accommodations at the offer price of $40 per night at the E[redacted], and
would like a refund.
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the consumer
selected a reservation that provided greater savings and less flexibility.
Additionally, we evaluate each participating hotel on many
different criteria, including guest satisfaction. We have researched to find
that this hotel does meet our expectations for the 2 star rating selected on
our website. Our competitors also rate this hotel as follows:
[redacted] = 2 stars
[redacted]=2 stars

We are sorry the consumer’s selected reservation is non-refundable
and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-21 19:24:31

Please Review Your
Request


















































2 Star Moderate Hotel



Which hotel will I get?




Check-In Date:




Saturday, August
23, 2014




Check-Out Date:




Tuesday, August
26, 2014




Region




[redacted]




City Areas:




Fort Sam Houston
San Antonio Airport (SAT)
San Antonio North - Stone Oak
San Antonio Northeast
Schertz - Selma




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1




Guaranteed Amenities:




Free Internet




Number of Nights:




3













































Offer Price Per Room, Per Night:




US$ 40.00










Travel
Insurance:




US$
15.00






Subtotal:




US$ 120.00





Taxes and Service Fees:




US$ 28.95





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 148.95




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD15.00 per room per night. Details.









*Prices are in US dollars.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that
the hotel you are booked in could be a Resort, which will meet or exceed the
minimum qualifications of the star level you initially requested. The hotel
that is selected may or may not be one that you have seen during a hotel
search on priceline. Any sorting or filtering options previously used will
not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com,
Inc.
Attached hereto is a copy of the consumer’s initialed
contract page authorizing the non-refundable, non-changeable terms conditions
of the purchase, as well as the selected city area of [redacted].
On each consumers’ Name Your Own Price contract page,
(including the contract page in question), we clearly and conspicuously place
the following disclosure regarding this issue labeled under Important
Information.
·       
If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could be
a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request.
Priceline will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed.
Thanks you for the opportunity to clarify.
We are sorry that we cannot change, cancel or refund the consumer’s
selected purchase.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-10-01 20:02:53

Please
Review Your Request














































4 Star Deluxe Hotel, Times
Square - Theatre District Area


Which hotel will I get?




Check-In Date:




Saturday, December
20, 2014




Check-Out Date:




Tuesday, December
23, 2014




Region
[redacted]






City Area:
[redacted]






Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Number of Nights:




3













































Offer Price Per Room, Per Night:




US$ 200.00










Travel Insurance:




US$ 15.00






Subtotal:




US$ 615.00





Taxes and Service Fees:




US$ 131.25





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 746.25




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that the hotel you are booked in
could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not
be charged. Priceline will
immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Dear [redacted],
Roman">
 
Thank you
for your email, which we have received in our Executive Offices from the RevDex.com regarding your reservation with [redacted], booked under
Trip Number [redacted].
 
I understand that [redacted] charged you a higher
rate than what you viewed when selecting your reservation.
 
Please note that the total charges displayed on the
Confirmation Page are an estimated amount, and the actual charges assessed by
the rental car company may differ. The taxes and fees may have changed between
the time the reservation was reserved and the time the car is picked up. If any
additional products, services or insurance coverage were purchased at the
rental counter, this could be the reason for the increased amount and can be
found on the rental receipt. We apologize; however, we will be unable to refund
the price difference between the amount displayed and total amount that [redacted] charged since the charges are valid and the reservation is payable
directly to them.
 
We apologize for any inconvenience and thank you for
getting in touch about this.
 
Sincerely,
 
[redacted]
Executive Offices

My name is [redacted] and the email used was [redacted]. My phone number used was [redacted] and they know exactly how to pull the reservation so quit dancing around and wasting time because your doing bad business and the company you're allowing to offer services through your website is breaking the law 
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Better Business...

Bureau, Inc.
 
Please note that this matter refers to a [redacted].com reservation.
 
For assistance with [redacted].com reservations, please contact [redacted]
 at [redacted].com. 
 
[redacted]
CS Operations Manager
 
[redacted].com Customer Service Center (USA) Inc.
[redacted]
e-mail: [redacted]
U.S. Direct [redacted]
 Website: www.[redacted].com
 
 Sincerely,
[redacted]
Priceline.com

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.
The consumer
chose to visit the priceline website and selected a non-refundable reservation.
The consumer
agreed to the following terms and conditions.
If we find
an airline that accepts your price, we'll immediately purchase your tickets
using the payment information you provided.
If any part
of the ticket is unused it has no value after ticketed departure time.
 
Your airline
tickets are non-refundable, non-transferable and non-changeable. The Rental Car
reservation included in your itinerary is non-refundable, non-transferable and
non-changeable even if the reservation is not used.
We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com