Priceline.com

Revdex.com, Inc.
I have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer purchased an Express Deals reservation and in not
satisfied with the location of the hotel.
The consumer
states. “I was
under the assumption that this hotel was in [redacted].”
Priceline clearly discloses
that we will find a hotel in the shaded area displayed on the priceline.com
website for the consumer's selected area(s). The [redacted] is
clearly located in the shaded area of the mapping guidelines for the area
labeled [redacted]  
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We are sorry that we cannot change, cancel or refund the purchase. Our ability
to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the reservation selected
by the consumer is non-changeable and non-refundable.We are sorry that the consumer’s
selected purchase is non-refundable and we are unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
priceline.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion.
 The consumer states:
 “The day I booked this hotel, the
cancellation policy was different that what is posted here.”
Please note that the contract page viewed and initialed by the
consumer is a stored contract page and cannot be altered.
Please also note that this RETAIL property, [redacted], offers
several different room rates dependent upon the room type and cancel policy.
The more restrictive the cancel policy, the lower the room rate.
The more flexible the cancel policy, the higher the room rate.
This property does offer the option for same day cancelation at a
higher room as follows:
 “FREE Cancellation until 02:59 PM”
Cancellation Policy
Priceline will not charge you a change or cancel fee,
however this hotel has the following cancellation policy: Good news! This
reservation qualifies for free cancellation up until 2:59 PM local hotel time
on the date of arrival. If cancelled or modified up to 15:00 on the date of
arrival, no fee will be charged. If cancelled or modified later or in case of
no-show, 100 percent of the first night will be charged.
However, although [redacted] may have intended to select a
room rate that offered the above listed cancel policy, [redacted]
selected a room rate that offered the following cancel policy:
Cancel Policy: Priceline will not charge you a
change or cancel fee, however this hotel has the following cancellation policy:
For the room type you've selected, you can cancel your reservation for a full
refund up until noon on Wednesday, August 6th (local hotel time). If you decide
to cancel your reservation anytime between noon on Wednesday, August 6th and
noon on Saturday, August 9th (local hotel time), the hotel requires payment for
the first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Saturday, August 9th).
This
information, including the various cancel policies associated with each room
rate, may be viewed by the Bureau when accessing the priceline.com website.
http://www.priceline.com/hotel/rateSelection.do?jsk=344b050a334a050a201408291412...⇄ /> We
appreciate the opportunity to clarify.Room
Details:Studio Suite Ns Studio Suite:King Bed:Living Area With Sofa-Sleeper:Full
Kitchen:Free Wifi
Sincerely,
[redacted]
priceline.com

Sat Oct 04, 2014 16:14:22 PM ET

class="summaryHeader">
 

:

Dear[redacted],
Thank you for taking the
time to contact us regarding your airline reservation for Trip Number [redacted].
We attempted to contact you today in an effort to address
your concern; however, we were unable to speak with you at the number you
provided at the time you booked your reservation.
We reviewed your
information and you claimed that the agent you spoke with offered to refund you
$350.50 on May 18, 2014 at 1:52 PM. We reviewed your reservation and verified
that it was booked on May 24, 2014. Therefore, we could not find a record that
an agent offered a refund prior booking your airline request. We are sorry but
we cannot process a refund request in the amount of $350.50.
Since there
are no other options I can offer that would result in a different outcome for
your issue, I’d like to thank you for emailing us
today.
Sincerely,
[redacted]
Executive Offices

Our record indicates that this matter...

has been addressed with the consumer.
A refund in the amount of $25.00 was issued to the credit card account used to make the purchase.
 
Sincerely,
N D[redacted]
Priceine.com

Attached hereto is a copy of the consumer’s contract...

page indicating that the consumer selected a reservation with the following cancel policy:
 
·        Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, March 5th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, March 5th and noon on Friday, March 6th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, March 6th).
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-03-06 11:47:06
 [redacted]
 [redacted]
Freebies:
Hotel Freebies:
Free breakfast, free internet in room and free parking
Check-In: Fri, Mar 6, 2015Check-Out: Sun, Mar 8, 2015
Room Type: King Room
- Booked for double occupancy
Flexible Cancellation
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, March 5th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, March 5th and noon on Friday, March 6th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, March 6th).

Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1
First Name:
Last Name:
Use this name for all rooms
Summary of Charges
Room Cost:
avg. per room, per night
$119.00
Rooms:
1
Nights:
2
Room Subtotal:
$238.00
Taxes & Fees :
$40.26
We've chopped fees on this hotel.
Total Charges: prices are in U.S. dollars
$278.26
Best Price Guarantee on this hotel
Mandatory fee of is collected at the hotel.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
Room Description: King Pillowtop Bed/Microwave/Fridge Ultra Fast Free Internet/Free Breakfast/Hdtv Coffeemaker/Iron/Hairdryer
Rate Description: Websaver - Full pre-payment required upon booking
Hotel Freebies Details:
Free breakfast, free internet in room and free parking
Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Thursday, March 5th (local hotel time). If you decide to cancel your reservation anytime between noon on Thursday, March 5th and noon on Friday, March 6th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Friday, March 6th).
Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Pet Policy: Pets Welcome
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Initial Here:
I have read and agree to abide by the Terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
Priceline maintains that this was a "Pre-Paid" reservation yet they fail to use those words or that verbiage in the agreement. Furtheremore, they continue in thier direct responses to me NOT addressing the fact that I've reserved cars through Priceline "Name Your Own Price" at other major airports across the country previously and NEVER paid upfront but always had a final bill and payment once the rental was completed. In those cases I again agreed to accept the daily rate and utilzed the car through some period of the original rental quote.
 I made this reservation under thes same thought that I was locking the rate of $26/day. Not that I was going to immediately pay $84.76 for the rental when I hit accept. [redacted] verified to me twice that the authorization was not charged on June 7th. It was still not converted to a charge 20+ days after the rental. So Priceline is not being truthful when they say they would immediately "CHARGE my form of payment" or that it's a "pre-paid" rental as they stated and the car rental company stated. Doesn't "pre pay" mean you actually pay right away? All car rental transactoins authorize to make sure you have enough funds for the rental but actually charge you AFTER the rental is complete. This is basically what Priceline did as well but they are saying it was a non refundable pre-payment which they did not take.
Furthermore, a rental from 8:30PM on a Friday until 5:00AM on is not a 2 day (48 hour rental). Therefore, even if I would not have brought the car back early on Saturday 6/8, I shouldn't have paid a full two days for the rental to start with. This wasn't a concern when I reserved because I again did so under the assumption that I would pay $26/day or some portion of that plus fees for the time I used the car. Why would I agree to "Pre pay" for a full 2 days (48 hour) rental if I knew from the start that I wouldn't even have the vehicle for 2 full days?? My reservation clearly shows the pick up and drop off time as well.
Finally, bullet 3 in the agreement which is not higlighted states, "Additoinal charges may apply at the counter if you pick up or drop off the car at a different date, time, or location than you requested for your reservation", This language contradicts the earlier language Priceline highlighted which says that the reservation is non changeable. So which is it Priceline? The customer can actually change the reservation if they keep the vehicle longer and get charged more but you can't bring it back early, changing the original reservation, and only be charged for what you've used??
The transaction on this rental was not completed as I've previously experienced. Priceline is trying to use the "agreement" language to their benefit. I don't have a problem paying for the rate I reserved. I used the rental car and should pay the daily rate for the time I rented the vehicle. I don't agree with the statement that the rental was a prepayment and therefore I should forfeit my money for the time not used.
Thank you!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I made it clear that I would not be using Priceline in the future due to the dysfunction and complications that this company has caused. I don't think customers deserve to be treated the way that I was, especially under the circumstances of dealing with the loss of my father and simply trying to transfer the ticket. 
A $50.00 travel voucher wouldn't even cover my phone bill from the hours that I spent on hold with your company. Nor would it cover the hours that I was not at work due to trying to deal with this situation. A $50.00 travel voucher is a joke when it comes to compensation of time, money and frustration.
This was my first experience using the Revdex.com, which alone explains how terrible Priceline functions.
Again, I am declining the $50.00 travel voucher and will keep my case open with the Revdex.com. 
I'm confident that Priceline has a better compensation for my time, money, complications and frustration during a time of loss than a $50.00 travel voucher that will never be used.
Sincerely,
[redacted]

From: K[redacted]] Sent: [redacted]To: i[redacted]
[redacted].   hi Madelyn Thank you for your assistance.  Priceline, although I figured out the problem on my own after a few hours of panic, are still sending me his emails and no one has said anything about his personal information being sent to me, and continues to be sent to me.  There's a larger issue within Priceline and an executive should contact me to go over these emails I am continually receiving. Again, I cannot get through to them for they make it hard for customers to call in. Thanks, [redacted]

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond.
The consumer selected
a non-refundable reservation and states:
“Went online, looked for the dates of
interest and got my trip booked. Unfortunately, due to personal problems, we
were not able to travel to the UK.”
Priceline offers a variety travel service options, including
reservations that permit cancelations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the cancel policy associated with each reservation.
In this case, the consumer selected a reservation that
provided greater savings and less flexibility.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable terms and conditions of the purchase.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number 18[redacted] was originally initialed on 2014-05-14
14:34:10

Please Review Your
Request














































2 Star Economy Hotel


Which hotel will I get?




Check-In Date:




Wednesday, May 28,
2014




Check-Out Date:




Sunday, June 1,
2014




Region




London, England




City Areas:




Mayfair - Soho
Notting Hill - Bayswater
Westminster - Houses of Parliament - Victoria




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Number of Nights:




4













































Offer Price Per Room, Per Night:




EUR 100.00





Travel
Insurance:




EUR
0.00






Subtotal:




EUR 400.00





Taxes and Service Fees:




EUR 90.28





Priceline Hotel Coupon:


-EUR 0.00




Total Charges:




EUR 490.28




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card
the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
Hi I am sorry for late reply. I  talked to their customer relation officer (I think) and explained about my daughter's health condition. She told me to send a letter from  pediatricion about her health. My daughter had stomach flu. To get a letter from doctor I have to go to ER. That will cost me 100s of dollars which I cannot offered. When I try to explain my situation the lady refuse to listen. If the money is non refundable why did she said that if I get doctor's letter I will get 75% money back. I don't think any parent can lie  about their kid's health for money refund. I rented the car for my daughter's vacation. I hope they understand this.
 
Thankyou
 
Sincerely,
[redacted]

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity...

to respond.
According to the
consumer, priceline did not disclose prior to purchase that the selected
property charges a mandatory fee that is charged and collected directly by the
hotel.


On each consumers’
contract page (including the contract page in question), we clearly and
conspicuously place the following disclosure regarding this issue labeled under
Important Information.
Important Information
·       
The reservation holder must present
a valid photo ID and credit card at check-in. The credit card is required for
any additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
These fees are
incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly through the property.
We
hope you find this information helpful and we appreciate the opportunity to
clarify this matter.
Sincerely,
N. D’Angelo
Priceline.com
This
contract for request number [redacted]49 was originally initialed on 2014-03-21
17:46:56

Please Review Your
Request


















































3½ Star Upscale-Plus Hotel


Which hotel will I get?




Check-In Date:




Tuesday, March 25,
2014




Check-Out Date:




Friday, March 28,
2014




Region




Las Vegas, NV




City Areas:




Las Vegas Convention Center
Las Vegas Strip Vicinity South
Near Las Vegas Strip West




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Raymi A. Wymetal




Number of Rooms:




1




Guaranteed Amenities:




Free Parking




Number of Nights:




3













































Offer Price Per Room, Per Night:




$30.00










Travel
Insurance:




$15.00






Subtotal:




$90.00





Taxes and Service Fees:




$19.44





Priceline Hotel Coupon:


-$0.00




Total Charges*:




$109.44




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only $5.00 per room per night. Details.









*Prices are in US dollars.


Important
Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your PayPal account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your offer is not accepted,
your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The
credit card is required for any additional hotel specific service fees or
incidental charges or fees that may be charged by the hotel to the customer
at checkout. These charges
may be mandatory (e.g., resort fees)
or optional (parking, phone calls or minibar charges) and are not included in your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







Initial Here:




I have
read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear [redacted],

face="Calibri"> 
Thank you for taking the time to contact us regarding your hotel reservation with the [redacted]n - West under Request Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand your request to be refunded for the reservation since it was booked for the incorrect dates.
 
We have reviewed your concern, and our records indicate you agreed to book the reservation for check in on August 16, 2015 and check out on August 17, 2015. We also verified that you agreed to the following cancellation policy that was displayed prior to booking:
 
For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
 
We have sent a separate email that contains a copy of your contract page for your review. This page was displayed to you prior to booking the reservation, and it outlined the terms and conditions, as well as the dates associated to your reservation.
 
We have contacted the hotel, and they verified that you did not use the reservation, However, they are unable to issue a refund since you purchased a prepaid non-refundable rate.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Nico T[redacted]
Executive Offices

Revdex.com, Inc.
The consumer is requesting a refund for his Name Your Own
Price airline ticket purchase.
Attached hereto, is a copy of the consumer’s initialed contract
page agreeing to the non-refundable non-changeable terms and condition of his selected
Name Your Own Price airline ticket purchase.
We are
sorry that we are unable to assist the consumer in this situation.
Sincerely,
[redacted]
priceline.com



Chat Start Time:








06/16/2014 12:59:34 PM








Chat End Time:








06/16/2014 13:10:36 PM








Agent:








jlabayen-chat | [redacted] | CallTech | Bacolod City






Log Started Mon Jun 16 09:58:57 PDT 2014
[09:59:34] You have been connected to [redacted].
[09:59:50] [redacted]: Hi, [redacted]! Thanks for choosing to chat with us today, how may
I help you?
[10:00:15] [redacted]: Hi my son accidently hit the
purchase button on the computer and it purchased the wrong tickets

[10:00:18] [redacted]: can I get a refund
[10:00:34] [redacted]: Thank you for letting us know about this, [redacted].
[10:00:41] [redacted]: I can definitely check that for you. Please give me a
moment while I review your reservation.
[10:04:41] [redacted]: I understand that this is an important
matter to you, [redacted] and that you did not intend to make a travel purchase.
I've reviewed your reservation and once you make your purchase online, we
immediately charge your form of payment to lock in your rate and secure your
reservation. I do apologize; however, your reservation cannot be changed,
canceled or refunded once it is accepted.



This contract for request number [redacted] was originally initialled on Mon Jun
16 12:52:45 EDT 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Fri, June 20, 2014




Departing Airport:
Hartsfield-Jackson Atlanta Intl Airport (ATL)
Atlanta, GA




Arrival Airport:
Orlando Intl Airport (MCO)
Orlando, FL




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection.
(layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Tickets




Passengers:[redacted]
[redacted]




Aircraft:
Jet aircraft



We Recommend Trip ProtectionLife is uncertain...plan
for the unexpected.Get the following protection up to the limits listed below and much more.
Hide Details >
100% Trip Cancellation
and Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss, natural disaster at departure or destination city or other specified
events.
$500 Baggage and
Personal Effects reimburses for lost personal effects as well as checked
baggage throughout your trip.
$50,000 Emergency
Evacuation coverage pays for the cost of medical transportation to the nearest
medical facility and/or to your home in the event a serious medical situation
requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel
Accident Protection
24/7 Hour Live Travel
Assistance A real person available to assist you any time of the day with last
minute flight or hotel changes, luggage locator services, cash transfers,
medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for
$17.00 per person.View terms & conditions
No, thanks. I prefer to decline Trip
Protection.
Summary of Charges

Airline Ticket Offer
Price:




$150.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$28.55 per ticket




Number of Tickets:




2




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$357.10




Total Trip Cost:
(All prices are in US dollars)




$357.10




Baggage fees
are not included in your trip cost.



Important
Information


























•




Your airline
tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will be one-way,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.








Initial Here:












DH








I have read, accept and agree to abide by Priceline.com's terms and conditions
and privacy policy.

Complaint: [redacted]
I am rejecting this response because: Even though I did initial the document, I did not type in that bid myself. The website automatically filled in the amount. I did not realize that the website had auto-filled that amount when I typed my initials and confirmed. Also, when a person explains that it was a mistake and they did not mean to accept that price and cannot afford it, a business who cares for their customers should take that into consideration and cancel the booking. This only leads me to assume that priceline intentionally tries to trick people by filling in the bid automatically and absolutely refuses to extend professional courtesy to their customers. Therefore, I refuse do to any further business with priceline.com. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I made it to the hotel the day of the reservation and priceline didn't had a reservation under my name, therefore I didn't got the service I was charged with. Due to the recent bad weather in Louisiana (flood events) my business meeting was cancelled on the last minute.  The fact that I have a dispute with the bank don't make it right for the business to cancel my reservation and keep my money. They got their money back, but keep a 100% of it. I call that stealing from the costumer. Costumers normally get what they pay for or otherwise the merchant should make it right by providing with the product paid.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: the per day parking charge  of 1/3 the room rate is not considered a reasonable amount for someone to expect when booking a room.  I live in [redacted]. Hotels here do not charge a 54/ night fee for parking. I think it is unreasonable of Priceline.com to expect me to expect a $54/ night parking fee.  For resort fees they put a dollar value in their disclaimer because they are between $10-40/day so I would expect the same type of disclaimer including the upward $ amount when a parking fee is 1/3 the room rate. If I had any idea that a parking fee would have been 54/day I would have reduced my offered rate. Sincerely,[redacted]

Dear Mr. [redacted],
Roman">
 
We are contacting you today regarding your hotel
reservation at The
[redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
RevDex.com concern in our Executive Offices. As we
understand, you
would like to cancel your reservation because the hotel
that you
received is in Salford.
 
We have reviewed this concern and verified that the hotel
you received
is in the designated area of [redacted]. We also
reviewed the hotel?s location on [redacted] and the
hotel?s website and verified that the hotel is in the
same location on
all 3 maps. In addition to being in the same location on
all 3 maps, we
also verified that the hotel is properly located on our
map. The
reservation that you purchased is truly restricted which
is non
cancelable and non refundable. This information was
provided on the
contract page that you reviewed and initialed prior to
booking. We
apologize; however, we will be unable to cancel and
refund your
reservation.
 
For your reference, we sent a copy of your contract page
on a separate
email.
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous correspondence.
The consumer selected an dauthorized the purchase of a non-refundable
reservation.  We are sorry that we are
unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

minor-latin;">According to the consumer, she/he purchased trip
protection along with a non-refundable reservation, and would like to submit a
claim and obtain a refund for a covered reason in accordance with the travel
insurance policy purchased.
Consumers who wish to submit travel insurance claims
must contact the insurance carrier, and all inquiries concerning the status of
a claim must be directed to the insurance carrier.
Online:
[redacted]
By Phone: [redacted]
Mail: [redacted]
E-mail: [redacted]
Claims
Procedures
1.     
Emergencies
Arising During Your Trip: Please refer to the [redacted]
Section.
2.     
Trip Cancellation
Claims: Contact your travel seller and [redacted] IMMEDIATELY to notify them
of your cancellation and to avoid any non-covered expenses due to late
reporting. [redacted] will then forward the appropriate claim form which must
be completed by you AND THE ATTENDING PHYSICIAN, if applicable.
3.     
Trip
Interruption Claims:
Report your claim as soon as possible to [redacted]. Provide the policy
number, your travel dates, and details describing the nature of your loss. Upon
receipt of this information, [redacted] will promptly forward you the
appropriate claim form to complete.
Online:
www.travelclaim.com
By Phone: [redacted]
Mail: [redacted] I [redacted]
E-mail: [redacted]
Important: In
order to facilitate prompt claims settlement upon your return, be sure to
obtain as applicable: detailed medical statements from Physicians in attendance
where the Injury or Sickness occurred.
This plan was designed and is administered by  [redacted] I [redacted] I [redacted]
Attached hereto, is a copy of the consumer’s contract page
authorizing the terms and conditions of the selected purchase.
 
Thank you for the
opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This contract for request number 19416691042 was
originally initialled on Wed May 20 19:18:23 EDT 2015
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more
for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
We Found a Great Deal
for You







$368

If you can return on Saturday, July 4 we can get you tickets for
$368 per ticket including taxes and fees.

 






























Departing Flight Information - Wednesday, July 1, 2015



From:[redacted]
Detroit, MI

To:[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

Returning Flight Information - Saturday, July 4, 2015



From:[redacted]

To:[redacted]

0-1 Connections
Depart between6am-10pm
Jet Aircraft

 









Passenger Information

[redacted]

Summary of Charges































Airline Ticket Offer
Price:

$315.55 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$52.65 per ticket

Airline Ticket Trip
Protection:

$17.00 per ticket (remove)

Number of Tickets:

1

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$385.20

Total Trip Cost:
(All prices are in US dollars)

$385.20

Baggage fees are not included in your trip
cost.

Important Information


























•

Your airline
tickets are non-refundable, non-transferable and non-changeable.

•

Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must
fly on the flights assigned to you. Upgrades and standbys are not available
and if any part of the ticket is unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in. Photo ID must match the
passenger name provided.



Once you click "Buy My Tickets Now" below, we'll
immediately purchase your tickets using the payment information you provided to
us. In most cases, your complete flight itinerary will be ready for you in
seconds. Remember, these tickets cannot be cancelled, transferred or changed.





[redacted]
**
 

I have read, accept and agree to
abide by Priceline.com's terms
and conditions, privacy policy and the trip protection Description of Coverage.

Please note: If you are ready to purchase, please select
"Buy My Tickets Now". Due to constantly changing airline inventory,
ticket availability is not guaranteed. You will be charged only upon a
successful booking.