Priceline.com

Complaint: [redacted]
I am rejecting this response because:
 
If you read the original complaint that was made to [redacted], they approved my refund request - but stated that they were not in receipt of the tickets - nor had any control over the tickets - that was the responsibility of Priceline.  My family does not travel frequently, and only purchased these tickets for this tournamen - so a change of date would do us no good.  This is a bad business practice - and I will surely make sure all of my co-workers, friends, extended family, etc refuse to do business with Priceline.  I underatand now why people say to deal directly with the airline.  I could understand more if this request had not been with 14 days of purchase - or 69 days in advance.  My son had played AAU ball for years, and hopefully will continue to play for the next 3 years - I will do my best to ensure no one on these teams use Priceline ever again.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because like another complaint on 1/15/16 (see attached & below which u agreed to refund btw) our bed in room [redacted] was indeed a full size per photo attached! in addition (& again like the 1/15/16 complaint) there is no way a reasonable person would consider the ROOM SIZE suitable for double occupancy; ABSOLUTELY NO WAY!  how do you rationalize settling 1 complaint of an insufficient bed/room size & not another?
Sincerely,
[redacted]
ps: except from the 1/15/16 complaint (sound familiar?) 
" Hotels Priceline's ratings of New York hotels as 4 or 3.5 stars was highly deceptive. I wound up with a reservation for a very very tiny room in a 4 hotel described as "upscale plus". Nonsense! The room is VERY SMALL with ONE FULL SIZE BED for two adults. "

We are in receipt of the complaint initiated by the
above-mentioned consumer and...

appreciate the opportunity to respond.
Priceline offers a variety travel service options, including
reservations that permit cancelations.
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation prior to purchase.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase.



We appreciate the opportunity to clarify.
 
Sincerely,
N. D’Angelo
Priceline.com
This
contract for request number
18[redacted] was originally initialed on 2014-04-28 18:37:14
$77
per night
3½ Star Hotel in Gwinnett - Duluth Area for $77/night
This deal saves 10% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Star Rating:




What hotel is this?




Guest Score:




Rated


8.0


out of 10 (or higher)








Guaranteed Amenities:






Free Internet in public areas



Indoor Swimming Pool


Outdoor Swimming Pool


Free Parking





Restaurant


Business Center


Fitness Center





Check In:




Sat May 24, 2014




Check Out:




Tue May 27, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:








































$77
per night




2 Double Beds









$77
per night




King Bed









$77
per night




King Bed + Sofabed









$77
per night




King Bed - Accessible Room









$94
per night




1 King Bed






Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Gwinnett - Duluth





Your hotel is guaranteed to be in
this areaView a larger map »













We
Recommend Trip Protection


Trip Protection for this hotel stay
is $15!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>






100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions



No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$77




Rooms:




1




Nights:




3




Room Subtotal:




$231.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)




Taxes & Fees:




$44.25




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$275.25


275.25
275.25 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.



If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.

Initial
Here: I
have read, accept and agree to abide by priceline.com's terms and conditions
and privacy policy

Dear Mr. Samuel,
Thank you for taking the time to contact us regarding
your reservation at the [redacted] North Charleston, Sc for Trip
Number 17[redacted].
We are writing to let you know that we have received
your...

letter in our Corporate Office. We understand that you are concerned of the
bad reviews for your confirmed hotel.
We apologize that you are unhappy
with your upcoming hotel accommodations. We do evaluate each participating hotel
on many different criteria, including cleanliness, guest satisfaction, décor,
etc. We are sorry to hear that this hotel falls short of your expectations.
We have researched to find that this hotel does meet our expectations
for the star rating selected on our website. Our competitors also rate this
hotel as follows:
Orbitz.com = 3 star
Expedia.com = 3
star
Travelocity.com = 3 star
Per our Quality Experience
Guarantee, your hotel has been star-rated by priceline according to our rigorous
rating system. This means that our hotel staff has researched your hotel,
reviewed customer comments and compared star ratings assigned by other rating
services. The hotel you get will meet priceline's strict quality standards.
We do feel that this hotel is properly rated through our system and we
are not willing to offer compensation at this time. However, if you do find that
you experience problems while at this hotel and the front desk is unable to
assist, please contact our Customer Service department for further
assistance.
Our records also indicate that a refund of $63.27 was
processed to your account for your Best Price Guarantee claim. We apologize;
however, we are unable to apply the $50 Vacation Package bonus cash to this
reservation.
If you have further questions, please contact us directly
at: 1-866-xxx-xxxx. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to enter your Trip number,
which is 17[redacted] when you contact us.
Please note that the number
provided above is a United States phone number, and you may incur toll charges
when calling from outside the United States or Canada.
We are sorry we
did not provide you the answers you were looking for and we thank you for your
time.
Sincerely,
Marvie Maguad
Executive Offices

Dear Mr. D[redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the Holiday Inn Express [redacted] for Trip
Number...

[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand that you are requesting a refund of the
difference in rates that was shown in your hotel receipt. he hotels front desk
should not have shown you our rate. It is a specially negotiated rate with the
hotel that is normally not available to the general public. We receive these
rates because of the volume of rooms we sell on our site, and we still try to
price them very competitively. We also verified from your hotel that there were
no complaints from you regarding an issue with the air conditioning. We
apologize; however, your reservation cannot be changed, cancelled or refunded.
 
We are sorry we did not provide you the answer that you
are looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices
 
Previous Reply Follows:

Dear Mr. [redacted],

size=2> 
Thank you for contacting us regarding your reservation at the [redacted] - [redacted] booked under Trip Number [redacted].
 
We reviewed your reservation and confirmed the room type selected indicates: Queen Room - Max 2 Guests. We confirmed that a smoking or non-smoking room was not an option to select so it was subject to availability upon arrival. We are sorry if the hotel could not accommodate you in a non-smoking room; however, your reservation is truly non-refundable. We are unable to offer a full refund back to your account as requested.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I am waiting on a resolution of the matter. 
As per request from Priceline management, I am providing the following information. 
Reservation number: [redacted]
Email address: [redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Priceline’s (non) response is completely unacceptable.
Subsequent to the complaint filed with the Revdex.com, I phoned the hotel personally, and explained that I would not be staying there due to the distance from my destination. They were extremely gracious, cancelled my reservation, and agreed to drop any charges to myself or Priceline.  I then phoned Priceline and informed them that the Hotel accepted my cancellation, and requested that a refund be issued.  They stated they couldn’t give a refund because they had to “pay the hotel” regardless of my cancellation {a false statement}. When I asked them to furnish proof of payment to the hotel, they quickly backtracked.
I further questioned the CSR why Priceline feels justified in charging my credit card for a room reservation that the Hotel itself, cancelled without obstruction.  What is Priceline charging me for exactly? The Priceline CSR wouldn’t answer that directly and reverted to their “Policy” as rationalization for keeping my money. After all, I “agreed” to these terms, vague and deceptive as they were intended to be. The false claims implied in Priceline’s marketing efforts were inconsequential, since their “Policy” absolves them of any responsibility.
To set the record straight, what I “agreed” to was for Priceline to make a diligent effort to book a “3-star” hotel room, as close to WVU as possible among the 41 or so establishments in [redacted], featured prominently on their web site. Priceline stated that the hotel they selected for me 20 miles out of town was close enough, even though it is at the very edge of a map of “[redacted]” that Priceline drew arbitrarily themselves. While 20 miles might be “close enough” in a major metropolitan region like Pittsburgh, Washington DC or Columbus, it’s NOT within city limits of a town of only 29,660 residents.
Additionally, I “agreed” to accept Priceline’s recommendation for a “3-star” hotel available, for which they tout as their “best value”.  As a consumer, I expect due diligence and basic truthfulness when a business chooses to makes such qualitative claims.  However, when I did the math on the hotel in question, the Guest Rating score was 4.84/10 since January 1, 2016!!! I challenge Priceline to explain to the Revdex.com how a hotel with less than 50% customer approval in recent ratings merits 3 stars??? It appears that Priceline’s star rating system is just as arbitrary as its methods of stretching maps in defining “metropolitan regions”.
In the absence of any real attempt to remedy the misrepresentations in this particular instance, one could conclude that Priceline’s marketing efforts in terms of location and Guest Ratings are negligent at best, if not willfully fraudulent. This is especially true since the details of the selected hotels when using the “Name your Price” feature are not fully disclosed until after the bidding process is over. No reasonable consumer would “agree” to such terms unless there was an element of deception on the businesses part.
In summary, I feel I was clearly mislead by Priceline’s initial marketing claims in booking this hotel room. Priceline’s own statements in this, and other documented correspondence, show a lack of good faith towards addressing customers concerns. I have demonstrated that Priceline has every intention of charging me for a product/service that was never in fact, delivered. Most disturbing though is Priceline’s disregard for the level of ethics and integrity most consumers minimally expect in everyday commerce.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
But, it's still under review by their management and I have not receive any check or refund yet. I will consider this as unsolve case until I receive the total amount of refund successfully.
I do appreciate the effort by Priceline.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10023064, and find that this resolution is satisfactory to me.   I still find it perplexing that they are not interested it seeing the root issue, how it's happening, nor my recording of it happening.  But that's their loss.
Sincerely,
Jose Gutierrez

Complaint: [redacted]
I am rejecting this response. Please review my detailed response and supplementary information. 
Sincerely,
[redacted]

Dear [redacted]
We are contacting you today regarding your airline
reservation booked under Trip Number [redacted].
class="MsoPlainText">We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
would like to cancel and get a refund for your reservation.
We checked your reservation and verified that the tickets
you purchased are non refundable. We contacted [redacted] to request for
exception; however, the airline denied our request. The only option we can
offer is  according to the ticket rules
imposed by the airline which is to exchange the ticket for future travel.
However, there will be a
$200.00 airline imposed per ticket change fee, $30.00 per
ticket service fee plus any fare difference. As a courtesy, we can waive our
$30.00 per ticket service fee. I apologize; however, we will be unable to
cancel and refund your reservation.
If you are interested in exchanging your reservation for
future travel, don?t forget to call before your current scheduled departure,
which is Monday, July 18, 2016; 2:15PM, because no changes or cancellations
will be allowed after this time.
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Priceline uses false advertising and fraud. I requested a 4 star hotel. I was given a 2.5 star hotel. Based on the Priceline guidelines – I should have at least had a queen sized bed. Instead I was booked in Yotel – where there isn't even a live person at the front desk – per the Yotel customer service they are a 2.5 to 3 max star hotel and the beds were double in size, not queen.

Dear [redacted]
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip
Number...

[redacted]
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We understand you have several concerns about your hotel
reservation. We reviewed your hotel and verified that it is located within the
designated area you viewed prior to purchase. We apologize that you are unhappy
with your upcoming hotel accommodations. We do evaluate each participating
hotel on many different criteria, including cleanliness, guest satisfaction,
decor, etc. We are sorry to hear that this hotel falls short of your
expectations.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards. We also checked your hotel's rating
on other websites and found the following:
 
[redacted] - 4 Stars / 4.1 out of 5 Guest Rating [redacted]
- 4 Stars / 4 out of 5 Guest Rating [redacted] - 4 Stars / 4.1 out of 5 Guest
Rating
 
We also checked on our website and found a cheaper rate
for the same exact itinerary. The lowest rate available is $130.40 per room per
night for a total of $880.20. Since your are eligible for our Best Price
Guarantee, we went ahead and processed a refund of the difference which is
$510.90. Your refund has been processed through our system. If you need to
check the status of your refund, please contact your bank directly to inquire
about their processing time.
 
Thank you for giving us the opportunity to assist you and
we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

I have received the consumer’s additional comments. As you requested, I have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.
We verified that the following areas were selected during the booking process. [redacted] - Entertainment, Shopping District [redacted] - City hall - [redacted]. I am sorry that priceline is unable to assist the consumer any further in this situation.
 
Sincerely,
N. D[redacted]
priceline.com
 
This checkout page for trip number [redacted] was submitted on 2015-08-22 16:28:08
Please Review Your Request
2½ Star Moderate-Plus Hotel  
Which hotel will I get?
Check-In Date:
Saturday, August 22, 2015
Check-Out Date:
Sunday, August 23, 2015
Region
[redacted], BC
City Areas:
Downtown - Coal Harbor, Stanley Park, Convention CenterDowntown - Entertainment, Shopping District[redacted] - City hall - UptownLangley[redacted]
Check-In Time:
Varies by hotel. Guaranteed late night arrival if needed.
Check-Out Time:
Check-out times vary by hotel
Room 1:
[redacted]
Number of Rooms:
1
Number of Nights:
1
 
Offer Price Per Room, Per Night:
US$ 188.00
Travel Insurance:
US$ 5.00
Subtotal:
US$ 188.00
Taxes and Service Fees:
US$ 41.37
Priceline Hotel Coupon:
-US$ 0.00
Total Charges:
US$ 229.37
Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired
We Recommend Trip Protection
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100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Yes! I'd like to purchase Trip Protection for USD5.00 per room, per night. Terms and Conditions
No, thanks. I prefer to travel without Trip Protection.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  If priceline accepts your price, priceline will book your reservation in a property with an equal or higher star level than you requested. Please note it is possible that the hotel you are booked in could be a Resort, which will meet or exceed the minimum qualifications of the star level you initially requested. The hotel that is selected may or may not be one that you have seen during a hotel search on priceline. Any sorting or filtering options previously used will not apply to this Name Your Own Price request. Priceline will immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or transferred and refunds are not allowed. If your offer is not accepted, your PayPal account will not be charged.
  The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are not eligible for frequent traveler points, upgrades, vouchers, or other discounts and incentives.
  Priceline.com is unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for U.S. resident customers booking Canadian hotel accommodations utilizing the priceline.com service.
I[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage. I have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear Mr. [redacted],
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
selected the [redacted] Resort's All-Inclusive reservation. We apologize
for the inconvenience. We contacted the hotel and verified that the guaranteed
reservation is not All Inclusive. Should you wish to change the reservation,
the hotel will charge $55 per person per night. This change may be done
directly with the hotel. Once the changes have been made, and the hotel has
charged you with the upgrade fees, we would like to request for a copy of the
receipt.
You may [redacted]d the receipt as an attachment in reply to
this email. The attachment needs to be a PDF or JPG file no larger than 2MB.
Also, you may [redacted]d it to fax number ###-###-####. Once we have the receipt, we
will verify the charge and process a refund for the appropriate amount.
Please be advised that the reservation is guaranteed to
be All Inclusive for up to 5 adults only as requested on this package
reservation.
We apologize for the inconvenience and hope you found
this information helpful.
Sincerely,
Zadhy [redacted]
Executive Offices

Complaint[redacted]
I am rejecting this response because:
Thank you for responding, however I don't think there was any confusion involved, more like deceit. You blew right pass the core of the complaint.
When you advertise rates and use words like "Total Cost" and send confirmations using "Paid in Full" those words are used to convey something to your clients. Such as, this is how much your room is going to cost if you book through us. Yep, you buried on your web page, in small print, disclaimers. There is the rub. I am to show up for a room you advertise as "Paid in Full" but you know there will be a "mandatory" fee of some unknown amount charged me upon my arrival in addition to what you charged (and if I don't pay these undisclosed fees the hotel will charge me for the room anyway because I am now unable to give the required time notice for a cancellation). Priceline puts their clients in contracts while intentionally hiding parts of the cost as silent fees their affiliate hotels will collect for them, a really underhanded way to keep your advertised rates low. well, you did convey something to this ex-client; you sell products under false promises you know you are really not going to deliver.
Interestingly these fees, the $22.95 per night, was not just their "Resort Fee". It includes $.15 [redacted], $.20 Tourism Assessment and a $2.60 [redacted]d, your Summary of Charges also includes $22.16 in taxes and fees. Did the City of [redacted] receive the Taxes you collected from me twice for the same room for the same night?
Until Priceline uses the words "Total Cost" and "Paid in Full" to actually mean that, they will not get me, nor anyone I can advise as a client
Book directly!
Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer selected an Express Deals reservation for a 3 star
quality hotel at an offer price of $37 per night, and is dissatisfied with the
quality of the accommodations at the[redacted] Inn[redacted] International Airport. Upon contacting the property on behalf of the consumer, we were advised that the hotel offered five
rooms to the guest, room #112, 146, 194, 202 and
finally, room # 237. The hotel advised that they are unable to offer a refund
for the non-refundable purchase. We are sorry that we are unable to assist the consumer any further
in this situation. The consumer/Bureau may contact the property directly for any
further assistance regarding this matter.
























Hotel:

[redacted] International Airport[redacted]

Zone/Hotel Location:

[redacted]

Country:

United States

Phone Number:

###-###-####

Fax Number:

###-###-####

 
Sincerely,
[redacted]
priceline.com
 
 
 



This contract for request
number 2[redacted]3 was originally initialed on 2014-11-04 11:15:25
$37 per night


3
Star Hotel in[redacted] Airport ([redacted]) Area for $37/night
This deal saves
40% or more compared to similar hotels*
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Star Rating:


What hotel is this?

Guaranteed Amenities:


Indoor or Outdoor Pool

Pets Allowed
Restaurant
Fitness Center
Free Parking


Airport Shuttle
Free Internet
Free Breakfast
Business Center


Check In:

Fri Dec 19, 2014

Check Out:

Wed Dec 24, 2014

Rooms:

All
rooms will accommodate up to 2 adults.



Reservation Names:
age 21 or older

Please
enter the name of the person who will be checking into the hotel. They must
present a valid photo ID and credit card.
Room 1
First:
MI:
Last Name:

 
Room 2
First:
MI:
Last Name:
 
Room 3
First:
MI:
Last Name:
 
Room 4
First:
MI:
Last Name:
 
Room 5
First:
MI:
Last Name:
 
Room 6
First:
MI:
Last Name:
 
Room 7
First:
MI:
Last Name:
 
Room 8
First:
MI:
Last Name:
 
Room 9
First:
MI:
Last Name:

[redacted] Airport ([redacted])
 
© 2014 Microsoft Corporation © 2010 NAVTEQ © AND
© 2014 Microsoft Corporation © 2010 NAVTEQ © AND
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Summary of Charges
































Price
per night:

$37

Rooms:

1

Nights:

5

Room Subtotal:

$185.00

Travel Insurance

$0.00 ( DECLINED ) + Add now Recommended! (remove)

Taxes & Fees:

$36.60

Priceline
Hotel Coupon:

-$0.00

Total Price:
All prices are in U.S. Dollar.

$221.60
221.60 221.60 0.00

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Mandatory fee of is collected at the hotel.
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Review Important Information

All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special
requests (including preferences for smoking or non-smoking
rooms) should be requested through your confirmed hotel and cannot be
guaranteed by Priceline.
Reservation is guaranteed
for arrival on the confirmed check-in date only. If you do not
check-in on the first day of your reservation and you do not alert the
hotel in advance, the remaining portion of your reservation will be
canceled and you will not be entitled to a refund.
The hotel that is booked may
or may not be one that you have seen during a hotel search on priceline.
Any sorting or filtering options previously used will not apply to this
request.
Mandatory Fee: This hotel charges an additional . This
fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your per
night price.
Hotel rooms reserved through
priceline are not eligible for frequent traveler points, upgrades,
vouchers, or other discounts and incentives.
If your request is accepted, Priceline
will immediately charge your credit card the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not accepted,
your credit card will not be charged. Prices are not guaranteed until
purchase is complete.
If your request is accepted,
Priceline will immediately charge your[redacted] account the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not
accepted, your[redacted] account will not be charged. Prices are not guaranteed
until purchase is complete.
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I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Our record indicats that the reservation was cancelled and refunded back to the credit card account used to make the purchase on Jan 28, 2015.







2/23/2015






Complaint

I was trying to reserve an hotel room on January 24,2015 til january 25,2015, I went thru the process online but it set the check in time & date to 01-25-2015 and had me to check in after 2pm. No conformation email was sent like there website said I should have received so I had know idea where...

I was going tryed call the # on website and could not get an answer,when I did get in touch with someone they were very rude and did not even try to help me get the money they took out of my account for the hotel I never even stayed in if someone can help I would be very thankful







Desired Resolution

All I want is my money returned to my bank account

Consumer Business Dialog

Complaint: [redacted]
I am rejecting this response because:
Hello,
As mentioned in my letter and e-mail records, I requested to dispute this charge on 7/17/14 because there was an error in the bid placed.  My maximum bid was intended to be $55 incl taxes and fees. However on 7/23/14 because I needed a hotel room for my travel, and didn't want to go through this big hassle I decided to close this dispute with my credit card company and keep my reservation. However when I arrived to [redacted] on 8/13/14 your partner company had cancelled my reservation and I had to look for a hotel room at 11pm after talking to Priceline because they weren't able to provide any solution. According to your contract the reservation is guaranteed for arrival on the confirmed check in date.  No services were provided and your contract agreement was breached. Please see attachment for filed dispute status-the dispute was closed by me on 7/23/14 because I decided to keep my reservation no further communication was received from Priceline stating they were cancelling my hotel reservation. As a result it was paid in full and I'm requesting a refund.  
 
"Reservation is guaranteed for arrival on the confirmed check-in date only. If you do not check-in on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund."
 
 
Sincerely,
[redacted]