Priceline.com

Dear Mr. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your trip reservation for Request Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand your request to be refunded for the
reservation since it was booked for the incorrect arrival city.
 
We have reviewed your reservation, and our records
indicate you agreed to arrive in [redacted]
([redacted]) in [redacted]. Prior to booking the reservation, you were asked to
review and initial the contract page indicating that you agree to the arrival
city, as well as to the terms and conditions of the offer. We have sent a
separate email with a copy of this page for your review.
 
We offered a one-time exception to allow you to cancel
the reservation minus a 7.45 USD Ticket Processing Fee, 200.00 USD Ticket Cancellation
Fee, and 13.41 USD Rental Car Cancellation Fee.
 
Our records indicate that you have rebooked on our site
for the correct destination under Request Number 22366779003. Therefore, we
will go ahead and refund the 200.00 USD Ticket Cancellation Fee minus a 30.00
USD Change Fee. This refund for 170.00 USD will be processed through our system
within one business day. If you need to check the status of your refund after a
few business days, please contact your bank directly to inquire about their
processing time.
 
We understand that the cost of your new airline
reservation is higher; however, we are unable to offer any additional refunds.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We contacted [redacted] on behalf of the consumer
and the rental partner advised us that they provided the driver with the
reserved car class and there is no upgrade charge on the rental. Also, the
charges paid by the driver directly to the rental car company are for the third
party liability at 15.00 per day and the CDW/TP at 20.00 per day, which the
driver accepted at the counter. Both are subject to the airport fee and local
taxes. The consumer must contact the rental partner directly at [redacted] for
any further assistance. We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Booked two separate hotel rooms with priceline. When we were 20 min away from the hotel, I realized we never got a confirmation email; however, we had paid ahead and the amoint was removed from our credit card. We called priceline to realize they didn't book either room. They refused to help or to try to book something for us, stating that they were not travel agents. They said we had to go on the website ourselves or use another company. We were left without rooms with small children.

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted] for Trip Number
[redacted].
 
We are writing to let you know that we have received your
email in our Executive Offices.
 
We understand your concern about the price that was
confirmed when placing your request. The price that you named was per night and
does not factor in taxes and fees. We provide the total amount that you will be
charged on your Contract Page that you reviewed prior to purchasing your
reservation. When your reservation was accepted, we immediately charged your
card to lock in the rate and secure your booking. Since your reservation is
restricted, it cannot be changed, cancelled or refunded. 
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. According to the consumer, Priceline did not
disclose prior to purchase that Name Your Own Price hotel room purchases do not
include resort fees that are payable directly to the hotel, and not included in
your offer price. On each consumers’ contract page (including the contract page
in question), we clearly and conspicuously place the following disclosure
regarding this issue labeled under:
 
IMPORTANT INFORMATION
The reservation
holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service
fees or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be
mandatory (e.g., resort
fees) or optional
(parking, phone calls or minibar charges) and are not included in your offer
price.
These fees are incurred whether the consumer
purchases the hotel room reservation via the priceline.com website, or directly
through the property. We are
sorry that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Complaint: 9970018
I am rejecting this response because:
I cannot find anywhere on your website easily about your claim:"We understand that you would like to accumulate points/miles with your frequent flyer miles for this trip. The ability to receive points/miles is dependent upon our travel partners rules.
As stated on our website, frequent flyer programs vary by airline and are subject to change.  Therefore, we cannot guarantee points/miles. You can contact your confirmed carrier to check on eligibility for this trip; however, it is entirely up to our travel partners' discretion to accept or deny the request". 
Also, it was not disclosed clearly when using your website to purchase the tickets, it only asks you to enter the mileage account which is very misleading.  If your company cannot guarantee points/mile for a specific trip,  it should be disclosed clearly under the option for customers to enter their mileage accounts, instead of hiding the information elsewhere where customers are not likely to find/read. 
 
Sincerely,
Wenjin Shi

Hi.  Please see the response below that I sent to our customer. 
 
Dear M[redacted]
 
size="3" face="Calibri">Thank you for taking the time to contact us regarding your vacation package reservation for Trip Number [redacted]
 
We are writing to let you now we received your Revdex.com concern in our Executive Offices.
 
Below are the summary of charges regarding your Vacation Package reservation. Your reservation has been paid in full, and no additional payment is required from our company.
 
Airline's Name: A[redacted]
[redacted]
[redacted]
[redacted]6
Total Cost of Airline Component: 476.14 USD
Total Cost of Hotel Component: 110.10 USD
Total Cost of Rental Car Component: 30.07 USD
Total Amount Charged to Card: 616.31 USD
Date of Charge(s): October 15, 2016
Credit Card Type: [redacted]
Last four digits of credit card charged: 3945
 
Furthermore, our records indicate the airline and rental car component of your vacation package reservation was canceled for a full refund. A total refund of 506.21 USD was issued on October 15, 2016. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.
 
We hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing that can be added to what has
already been stated in our previous correspondence. Although
the consumer may have intended to select a room type and room rate offering an
8+ rating; as noted on the consumer’s contract page, the consumer chose to
select a room rate that did not include or guarantee an 8+ guest rating. Priceline
offers consumer’s options when selecting an Express Deals purchase. The screen
shot provided by the consumer is one of many options listed on the website and
not reflective of the selected purchase. I am sorry that we
are unable to assist the consumer any further in this situation
Sincerely,
[redacted]
priceline.com
 
 
 
This checkout page for trip number [redacted] was submitted on
2015-05-27 09:03:29
$76 per night
3 Star Hotel in [redacted] for $76/night
This deal saves 40% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.
























Area:

Warm hospitality, green spaces and
historic flavor reign supreme in this area located along [redacted] and the
[redacted]. Visitors can step back into 1830s rural [redacted]... (Click for full
Description)

Star Rating:

What hotel is this?

Guaranteed Amenities:


Indoor or Outdoor Pool
Pets Allowed
Fitness Center


Free Parking
Free Internet
Business Center


Check In:

Fri Jun 19, 2015

Check Out:

Sun Jun 21, 2015

Rooms:


1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.





Reservation Names:
age 21 or older

Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
[redacted]
MI:
[redacted]
 
Room 2
First:
MI:
Last
Name:
 
Room 3
First:
MI:
Last
Name:
 
Room 4
First:
MI:
Last
Name:
 
Room 5
First:
MI:
Last
Name:
 
Room 6
First:
MI:
Last
Name:
 
Room 7
First:
MI:
Last
Name:
 
Room 8
First:
MI:
Last
Name:
 
Room 9
First:
MI:
Last
Name:

[redacted]
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
© 2015
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $10!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>

100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.

24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges

























Price
per night:

$76

Rooms:

1

Nights:

2

Room Subtotal:

$152.00

Travel Insurance

$0.00 ( DECLINED ) + Add
now Recommended!
(remove)


Taxes & Fees:

$28.24

Priceline Hotel Coupon:


-$0.00


Total Price:
All prices are in U.S. Dollar.

$180.24
180.24
180.24 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired


Mandatory
fee of is collected at the hotel.
Booking Conditions
All rooms will accommodate up to 2 people. Any Special requests
should be requested through your confirmed hotel and cannot be guaranteed
by Priceline.
Priceline will immediately charge your credit card the
total room charges upon booking.
Reservation is guaranteed for date of check-in only.
Rooms purchased through Priceline Express Deals cannot
be cancelled, changed or transferred and refunds are not allowed.
Hotel Name will be revealed upon booking.

Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.

Pets Policy:
ONE TIME NON-REFUNABLE PET CHARGE OF 15.00 USD FOR A ONE NIGHT STAY. FOR A
MULTIPLE STAY A NON-REFUNABLE PET CHARGE OF 25.00 USD IS REQUIRED.
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy
by booking this room. I agree to the
Booking Conditions, Terms and Conditions, Privacy Policy and the travel insurance Description of Coverage by booking this room.

Dear Mr. Tu**,
Thank you for taking the time to contact us.
We are writing to let you know that we have...

received your
Revdex.com concern in our Executive Offices regarding your rental
car reservation with [redacted] Corporation for Trip Number [redacted], and understand
that you have concerns with this rental car reservation.
Prices are constantly changing depending on availability
and travel dates. Our Best Price Guarantee applies to every Air, Hotel, Rental
Car, Cruise and Vacation Package sold on priceline.com. If you find a lower
price for the **me itinerary, we'll refund 100% of the difference. Call us
within 24 hours of booking on priceline.com to initiate your claim or up until
midnight the day before travel if you purchase an Express Deal or Name Your Own
Price reservation. The lower price, including taxes and fees, must be available
to the general public for booking on a website in the **me currency, using the
**me form of payment and from the **me point of **le as your original
reservation when you call us. The lower price must be an exact match to the
itinerary booked on priceline.com, including offering of a comparable
cancellation policy.  Additional
restrictions apply.
Our records show that you booked this reservation by
submitting an offer price of $14 a day, for a total of $163.47, where the
rental car company is revealed after booking. When attempting to submit a
request at a lower rate/offer price of $11 a day, it is not guaranteed that the
**me rental car company will accept the lower rate submitted. Therefore, we are
unable to process a refund for the price difference.
I appreciate your patience while this matter was under review and thank you for contacting us.
 
Sincerely,
Jenn H[redacted]
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond.
According to the consumer he/she purchased a refundable
rental car reservation and therefore requests a full refund for his/her purchase.
The consumer states:
 “On Priceline's website, it said that
there was a 100% refund when we cancel the car.”
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select a cancelable reservation,
and no prepayment is required.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions, including the cancel
policy, associated with each reservation.
In this case the consumer selected a Name Your Own Price reservation
that provided greater savings and less flexibility.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
non-refundable, non-changeable terms and conditions of the selected purchase.



We are sorry that the consumer’s selected reservation
is non-refundable and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-02 18:23:29






·       
5


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Mid-Size Car


Pick Up/Drop Off:[redacted]
[redacted]


Pick Up Date & Time:Friday,
August 15, 2014 - 6:00 PM


Drop Off Date & Time:Sunday,
August 17, 2014 - 6:00 PM


Driver's Name:[redacted] Age: 25
and over


Rental Company:





Total Charges


2 Days at:$23 /day


Total:$78.43


Don't Forget Collision Damage Insurance!


Collision Damage Insurance will be offered immediately
after purchase. Be sure to add coverage to enjoy these valuable benefits:


·       
Provides
Primary Coverage


·       
Includes
cost of repairs


·       
Cancel
with 100% refund


Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child seat options below. These
requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Your Offer Price:


$23.00 (per day)


Total Rental Days:


2


Subtotal:


$46.00


Taxes and Fees: (details)


$32.43


Total Charges: prices are in US dollars


$78.43


(Additional payment required for the child
seats.)




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are you Flying?




Your Flight Number:




-- choose --










Important Information


Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       
If your
request is successful, Priceline will immediately lock in your reservation
and charge your form of payment. If your reservation is not successfully
booked, you will not be charged.


·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
Your
reservation does not include vehicle liability, collision or personal
accident coverage for your rental car. You should determine if you have
insurance coverage prior to pick-up.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
Prices
are not guaranteed until booking is completed.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount for the refundable security deposit required at the rental counter
depends upon the car type, rental period, and optional items. Pre-paid cards
or cash will not be accepted for the security deposit. If the driver provides
a credit card for the security deposit, the security deposit will be released
back onto the card once the vehicle is returned. If the driver provides a
debit card for the security deposit, proof of round trip airline travel may
be required and any funds used for the deposit cannot be accessed until after
the car is returned.



Initial Here:
 


I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Dear [redacted]
Thank you for taking the time to contact us regarding
your rental car reservation with [redacted] Rent a Car for Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
We understand that you would like to receive the $50
credit towards a future purchase.
We apologize for the difficulty you have experienced. The
Priceline Rewards [redacted] card is issued by [redacted] Bank Delaware, which is the
U.S.
credit card operations of [redacted] PLC. For security
reasons, Priceline does not have access to your [redacted] account nor control over
its [redacted] card policies or procedures.
In the interest of satisfying your concern, we have
forwarded this to the [redacted] Executive Office. They will review your concern
and reply with a resolution within 2 business days.
If you have any other Priceline Rewards [redacted] card
concerns, please contact [redacted] directly. There are three ways to contact
priceline rewards [redacted].
1. Email - Visit the pricelinerewards[redacted].com website and
select the Customer Service link. You will receive a response within 24 hours.
2. Phone - You can speak with a priceline rewards [redacted]
consultant 24 hours a day, 7 days a week at ###-###-####.
3. Mail - Please send written correspondence to: [redacted]
You can also learn more about [redacted] by visiting
[redacted]
I hope you find my reply helpful and we thank you for
your time.
Sincerely,
Jenn H[redacted]
Executive Offices

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
 
The consumer is requesting a refund for his/her Name Your Own Price airline ticket purchase.
 
Attached hereto, is a copy of the consumer’s initialed contract page agreeing to the non-refundable terms and conditions of the selected purchase.
We are sorry that the consumer’s selected reservation is non-refundable and we are unable to assist with the requested refund.
Sincerely,
N. D[redacted]
Priceline.com
 
 
 
This contract for request number [redacted] was originally initialled on Wed Jul 8 17:06:44 EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for $17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.
$1,500 Medical Expense Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.
Airfare Details
Depart:[redacted]
Return:[redacted]
**
[redacted]
**
[redacted]
 
 
 
 
 
 
Summary of Charges
 Airline Ticket Offer Price:
$80.00 per ticket
 Govt Taxes, Airline Fees and Agent Fees:
$41.85 per ticket
 Airline Ticket Trip Protection:
Declined+ Add now  Recommended! 
 Number of Tickets:
1
 Airline Ticket Delivery:
$0.00   (Electronic Ticket)
 Airfare Subtotal:
$121.85
 Total Trip Cost: (All prices are in US dollars)
$121.85
Baggage fees are not included in your trip cost.
Important Information
•
Your airline tickets are non-refundable, non-transferable and non-changeable.
•
Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. If any part of the ticket is unused it has no value after ticketed departure time.
•
Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.
•
If we find an airline that accepts your price, we'll immediately purchase your tickets using the payment information you provided.
•
You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.
 
I[redacted] 
 ** 
 
 
I have read, accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: this does not resolve my issue.
Sincerely,
[redacted]

Dear [redacted] Thank you for taking the time to contact us regarding your reservation at the [redacted]or Trip Number [redacted] I am writing to let you know that we received...

your Revdex.com concern in our Executive Offices. We understand that you cancelled the reservation online as it was close when you arrived. You are now requesting a refund of the penalty fee that was charged. I am sorry to learn that the hotel was closed when you arrived. As a gesture goodwill, we have refunded the cancel fee that was charged to you. Your refund has been processed. A refund for 73.70 USDwas processed today, October 13, 2016. The refund will be processed through our system within one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days. We apologize for any inconvenience and thank you for giving me the opportunity to assist you. Sincerely, [redacted] Executive Offices

Dear
Alireza,
We have forwarded your e-mail to your confirmed hotel, the Westin Lake...

Las
Vegas Resort & Spa on your behalf, advising that the hotel informed you that
they agreed to refund your selected non refundable purchase. We will respond
via email within 2 business days and thank you for your patience while this
matter is under review.
Sincerely,
Ramakant S.
Customer Service Specialist
This
contract for request number
[redacted]as originally initialed on 2014-03-02 21:24:33

Westin Lake
Las Vegas Resort & Spa






Guest Rating: 8.4 / 10


101 Montelago Boulevard
Henderson, Nevada 89011


Distances are calculated in a straight line from point to
point12.7 miles from McCarran Intl Airport (LAS)


Check-In: Fri, Mar 14, 2014Check-Out: Sun, Mar 16, 2014Nights: 2 NightsRooms: 1 RoomPersons: 1 Adults


Room 1: Alireza Sefati Taleghani


Room Type: 2 Dblstraditional Non Smoking Heavenly Bed And Bath Resort
View High Speed Internet 396 Sq


· 
Freebies: Free Parking



Flight
Details


































Departing Flight Information -
Friday, Mar 14, 2014





Flight 436
1hr 20m, 227 mi




Departs:
John Wayne / Orange County Airport (John Wayne / Orange County AirportSNA)
Santa Ana, CA
7:30 PM




Arrives:
McCarran Intl Airport (McCarran Intl AirportLAS)
Las Vegas, NV
8:50 PM




0 Stops
Boeing 737-700
Economy/Coach




Returning Flight Information -
Sunday, Mar 16, 2014





Flight 427
1hr 5m, 227 mi




Departs:
McCarran Intl Airport (McCarran Intl AirportLAS)
Las Vegas, NV
10:04 AM




Arrives:
John Wayne / Orange County Airport (John Wayne / Orange County AirportSNA)
Santa Ana, CA
11:09 AM




0 Stops
Boeing 737-700
Economy/Coach




Passenger and Ticket Information




Passenger 1:




Alireza Sefati Taleghani




Ticket Type:




Electronic Tickets will be
issued for this flight




Summary
of Charges

















Room 1:




Alireza Sefati Taleghani




Nights:




2




Total Price for 1 person
prices are in US dollars




$655.46






Important Information





Hotel Cancellation Policy: For the room type and rate that you've selected, you are not
allowed to change or cancel your reservation. If you cancel your room,
you will still be charged for the full reservation amount.


Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.



Hotel Freebies:



·   Free Parking





Mandatory Fee: This hotel charges an
additional $25 per room per night. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.


The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.


Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Seat requests and meal
preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.


If you do not take your
outbound flight, the airlines will automatically cancel the remainder of
your reservation. No refunds will be granted for the unused portion of
your trip.


This vacation package is subject
to the cancel/change
policy as defined by our travel partners.
















Initial Here:








I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy.

Attached hereto, is a copy of the consumer’s initiated contract page
disclosing that all prices are in USD
font-family: Verdana, sans-serif;">.
Dear [redacted],
Thank you for taking the time to contact us regarding your reservation with
[redacted] for Trip Number [redacted].
I am writing to let you know that we received your Revdex.com
concern in our Executive Offices. As I understand, you expected the charge for
this reservation to be in Canadian dollars. I apologize that we are unable to
offer the refund you are requesting. We have carefully reviewed your records
and confirmed that your booking showed that the purchase was transacted in US
Dollars. Prior to submitting the request, we presented you a Contract Page to
review and initial. We found that the contract has the wording "All prices
are in USD" right below the line for the total trip cost.
I sent you a copy of your Contract Page in a separate email for your reference.
I am sorry we did not provide you the answers you were looking for and we thank
you for your time.
Sincerely,
Berna A[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I disagree with the response. I do not intend to pay for services that were not received.
Sincerely,
[redacted]

Revdex.com,
Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence.  Attached hereto is a copy of the consumer’s initialed
contract age agreeing to the terms and conditions of the purchase.
Cancel Policy:
·      
If you decide to cancel your reservation anytime
between noon on Saturday, May 31st and noon on Sunday, June 1st (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Sunday, June 1st).
Priceline.com discloses the following for same day check-in.
Can I book a same day reservation?
·       
When
booking a reservation for immediate check-in after midnight, enter yesterday's
date into the check-in date field.
·       
If you
book a one-night reservation after midnight for immediate check-in, you will
have to check out at the hotel's normal check-out time later that same day.
Please note, the hotel room was available
to the consumer as booked. We are sorry that we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear Mr. [redacted],
Roman">
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices, and thank you for
taking the time to contact us regarding your  [redacted] Houma reservation for Trip Number [redacted]. We
understand that you would like to have a non-smoking hotel. Please be advised
that you selected a service where the hotel is not revealed until after
purchase. There is no option to select a non-smoking property for our Name Your
Own Price hotel reservations. Should you wish to have a non-smoking hotel, we suggest
you to select a specific hotel from the disclosed listing page where the hotel
name, room type and other details may be reviewed prior
to purchase. As a gesture of goodwill, we cancelled your
reservation and processed a refund for $263.04. We will issue a refund to your
bank within one business day. Your bank will then post it to your account and
their processing time varies, so please check with them if you do not see the refund
in your account within a few days. We apologize if you experienced poor
service. We appreciate your feedback and noted your experience so that we can
improve service and avoid this from happening again. We apologize for any
inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices
 
This checkout
page for trip number [redacted] was submitted on 2015-06-02 19:09:09
Please Review Your
Request











































2½ Star Moderate-Plus Hotel
Which hotel will I get?

Check-In Date:

Thursday, July 9,
2015

Check-Out Date:

Monday, July 13,
2015

Regions:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]

Number of Rooms:

1

Guaranteed Amenities:

Guest Score 7/10 or Higher

Number of Nights:

4










 























Offer Price Per Room, Per Night:

US$ 55.00

Travel
Insurance:


US$
20.00




Subtotal:

US$ 220.00

Taxes and Service Fees:

US$ 43.04

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 263.04

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired










Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD20.00 per room per night. Details.



*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your [redacted] account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your offer is not accepted,
your [redacted] account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
1. Priceline lied about the hotel room availability: it was communicated to me, Priceline, checked the hotel directly and was unable to find available room/rooms, but when I checked myself, I confirmed their lie, also sent Priceline a screenshot as a proof. 
2. Priceline initially reserved my "2 bedrooms requested" as one king (confirmed by the hotel on August 21st). This shows failure in their operation management. It was too late to solve the issue with Priceline's desired option (the cheapest). So they decided to let me choose between a convenient option to them, or deal with it. 
3. It was communicated with Priceline that an option was available (reserve another room), they simply rejected with no reason. 
There should be some type of consequences to such lack of honesty and poor costumer service. They should pay for ruining my vacation. 
I am requesting some sort of refund as a compensation. 
Sincerely,
[redacted]