Priceline.com

We are in receipt of the complaint initiated by the...

above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, she/he was unaware that a hotel cancel policy applied for the selected purchase.
 
Attached hereto is a copy of the consumer’s contract page authorizing the terms and conditions of the purchase including the following cancel policy:
 
 
·      Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, January 20th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, January 20th and noon on Thursday, February 19th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 19th).
 
We are sorry the consumer’s selected reservation is non-refundable and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This checkout page for trip number [redacted] was submitted on 2015-02-07 20:53:58
Getaways At [redacted]
 
[redacted]
Check-In: Thu, Feb 19, 2015Check-Out: Sun, Feb 22, 2015
Room Type: 1 Bedroom Suite
- Booked for double occupancy
Flexible Cancellation
 
Cancellation Policy Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, January 20th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, January 20th and noon on Thursday, February 19th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 19th).
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1
First Name:
Last Name:
Use this name for all rooms
Summary of Charges
Room Cost:
avg. per room, per night
$99.00
Rooms:
1
Nights:
3
Room Subtotal:
$297.00
Taxes & Fees :
$31.50
We've chopped fees on this hotel.
Total Charges: prices are in U.S. dollars
$328.50
Best Price Guarantee on this hotel
Mandatory fee of is collected at the hotel.
 
I agree to the Booking Conditions, Terms and Conditions and Privacy Policy by booking this room.
Important Information
·      Room Description: 1 Bedroom / 2 Bathroom Suite
·      Rate Description: Websaver - Full pre-payment required upon booking
·      Cancel Policy: Priceline will not charge you a change or cancel fee, however this hotel has the following cancellation policy: For the room type you've selected, you can cancel your reservation for a full refund up until noon on Tuesday, January 20th (local hotel time). If you decide to cancel your reservation anytime between noon on Tuesday, January 20th and noon on Thursday, February 19th (local hotel time), the hotel requires payment for the first night's stay. You will be charged for the first night's stay including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time on your day of arrival (Thursday, February 19th).
·      Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
·      Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
·      All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
·      The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
Initial Here:
I have read and agree to abide by the Terms and conditions and privacy policy.

We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. The consumer
agreed to the following Important disclosure clealry listed on her contract page.
· CANCEL
POLICY: for the room type and rate that you have selected, you are not allowed
to change or cancel your reservation. If you cancel your room, you will still
be charged for the full reservation.
We are sorry that we are
unable to assist the consumer any further in this situation
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
We are contacting you today regarding your vacation
package reservation for Trip Number [redacted]
class="MsoPlainText"> 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns about the status of your refund. We apologize for the
inconvenience this has caused you. Below are the refund details for your
reference.
 
April 19 - A refund for $1,073.49 was issued.
April 20 - A refund for $1,704.44 was issued.
April 22 - A refund for $313.66 was issued.
 
We will issue a refund to your bank within one business
day. Your bank will then post it to your account and their processing time
varies, so please check with them if you do not see the refund in your account
within a few days.
 
In addition, a refund request for $600.00 was submitted
today, April 27, 2016. The request needs to go through a review process which
does take time to complete. Once processed, it will go back to the card that
was used to purchase the reservation.
 
We apologize for the inconvenience and hope you found
this information helpful.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:it is fairly obvious which hotel is being offered for a lower price in the Express Deals. There are only 6 5* hotels in [redacted], 4 of which are geographically located outside the area in question. Out of the two remaining hotels, 1 is an all inclusive and the other is the hotel I purchased.  The Express Deal is not for an all inclusive, meaning that it could only be the [redacted] So yes, you are offering the hotel at a lower rate and now refusing to honor your low price guarantee.  These numbers are based on all 5* hotels in [redacted], not just those offered by Priceline.
 
I have used your NYOP services since 2007, and have easily won over 40 bids. This is the first time I've had to make a dispute under your low price guarantee, and your failure to honor it is appalling. You have lost any future business from me, and I'll make sure to advise others against your website. I'll be using [redacted] from now on instead, because their parent company stands behind their product.  I'll also be putting in a credit card dispute to see if [redacted] will help make this right. If not, at lease you'll be charged a non refundable merchant dispute fee to offset some of your ill gained profit.
 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no consumer in sound mind is going to allow a company or organization to walk off with over $1000.00 dollars of their money.  The sad part about is even had I been canceling my flight for reasons they had listed.  The insurance company was already making plans to make the process difficult.  I would have to have a doctors statement, and/or wait 3 weeks while they investigate.  It's obvious I'm gonna have to escalate this complaint to other consumer protection agencies and to the social media.  I'll be posting their responses as well.  
Sincerely,
[redacted]

Please see the response below that we have sent to our customer.
 
[redacted]
*
Thank you for taking the time to contact us regarding your...

reservation at the [redacted] And Conference Center for Trip Number [redacted] 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices.
 
We understand that you were unaware of your booking. We reviewed our records and see that an acceptance page confirming your reservation was shown to immediately after submitting your request. We contacted your hotel to see if an exception can be made. However; your reservation was considered as a no-show. We apologize, but we cannot refund your booking. We also confirmed that you have contacted your bank to dispute the charges. We suggest that you contact them directly to verify the status of your dispute.
 
We are sorry we did not provide you the answer that you are looking for and we thank you for your time.
 
Sincerely,
*
[redacted]
Executive Offices

Revdex.com, Inc.
We are sorry that the consumer was unaware that taxes and fees
are added to his/her offer price
On each consumer’s contract page (including the contract page in
question), we clearly and conspicuously place taxes and fees as well as the
total charges disclosure labeled under
SUMMARY OF CHARGES.
Attached hereto, is a copy of the consumer’s initialed contract
page authorizing the non refundable, non changeable terms and conditions of the
purchase as well as the summary of charges.
We appreciate the opportunity to
clarify.Room Details:Studio Suite Ns Studio Suite:King Bed:Living Area With
Sofa-Sleeper:Full Kitchen:Free Wifi
Sincerely,
[redacted]
priceline.com
This contract for request
number [redacted] was originally initialed on AUG 25, 2014 23:13:46
Just click on
the link, or if that doesn't work, please copy and paste the entire link into
your browser.
[redacted]

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
Priceline offers a variety travel service options, including
reservations that permit cancelations.
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation prior to purchase.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-07-07 13:51:57










Please verify the following information to continue with
your request.




Please
initial the box below to indicate that you have reviewed these rules
and your hotel request, and that you agree to abide by priceline's
terms and conditions.





[redacted]








[redacted]
[redacted]





Check-In: Sat, Aug 23, 2014Check-Out: Sun, Aug 24, 2014Nights: 1 NightsRooms: 1 Room


Room Type: 2 Queen Beds - Nonsmoking Room


Hotel Freebies:


Special Discount — Free breakfast,
free internet in room and free parking





Reservation
Name (Age 21 or Older)


Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.
[redacted]
[redacted]
[redacted]
[redacted]
Summary of Charges





























Room Cost:


avg. per room, per night




$92.65




Rooms:




1




Nights:




1




Room Subtotal:




$92.65




Taxes & Fees :




$7.84


We've chopped fees on this
hotel.




Total Charges:
prices are in U.S. dollars




$100.49


Best Price Guarantee on this
hotel




Mandatory
fee of is collected at the hotel.







Important Information







































•




Room Description: Travelweb-Advance Purchase 2Q-Nsk-2Q Guest Room




•




Rate Description: Websaver - Full pre-payment required upon booking




•




Hotel Freebies Details:


Special Discount — Advance Purchase Offer Details.


Free breakfast, free internet in
room and free parking


Promotion
Details


Negotiated Specials may be
limited to certain dates and subject to availability.


x
close window




•




Cancel Policy: For the room
type and rate that you've selected, you are not allowed to change or cancel
your reservation. If you cancel your room, you will still be charged for
the full reservation amount.




•




Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the
first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




Your credit card is charged the total
cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices
and room availability are not guaranteed until full payment is received.




•




All rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•




The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at
checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.




























 

[redacted]


I have read and agree to abide by the Terms and
conditions and privacy policy.

Hello, they are asking for the reference # that I already provided here is again: [redacted].com ref# [redacted] and email address is [redacted]
Complaint: [redacted]
I am rejecting this response because: Hello, they are asking for the reference # that I already provided here is again: [redacted].com ref# [redacted] and email address is [redacted]
Sincerely,
[redacted]

Roman"> 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
According to
the consumer, he/she selected accommodations indicating “Pets Allowed” as an
amenity, expecting this amenity to be free of charge; however, was charged a
pet fee of $35 per night by the property.
 
Priceline
provides the option to select accommodations indicating Pets Allowed as an amenity. However, Priceline does not offer this amenity
free of charge.
 
The consumer’s
contract page offers the following amenities. Please note that the amenities
listed indicate Pets Allowed, and does not indicate that this amenity is
offered free of charge.
 
·       
Pets Allowed
·       
Free Internet
·       
Free
Breakfast
·       
Gym/Spa
·       
Shuttle
Business Center
 
 
 Do Priceline hotels allow pets?
With our Retail
service, you can sort by specific amenities to include pet-friendly hotels.
Some pet-friendly hotels may indicate that they allow pets in the hotel
description. However, there may be additional restrictions. To best determine
if the hotel you are selecting allows pets and what restrictions may apply, you
should contact the hotel directly.
 
 
Thank you for the opportunity to clarify.
 
Sincerely,
[redacted]
Priceline.com

Complaint: [redacted]
I am rejecting this response because:
THIS IS JUST WRONG!
Not what I chose! And this company is falsifying information.
FRAUD. 
 
Sincerely,
[redacted]

Complaint: 9957730
I am rejecting this response because:  Priceline knows the "name your own price for deeper discounts is a farce". 
Sincerely,
Bonnie Johnson

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  The consumer, and not priceline, selects the pick-up
and drop off location:
Different
Drop-Off Location or One-Way
The consumer selected the following
pick up and drop off location:
Pick
Up/Drop Off:
[redacted]
[redacted]
We are sorry that we are unable to further assist.
Sincerely,
[redacted]
priceline.com

Please see the response below that we have sent to our customer.  Thanks.
[redacted]ll,
 
We are contacting you today regarding your reservation at the [redacted]r booked under Trip Number [redacted]
 
We...

are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, you intended to book the reservation for a different hotel. We apologize for any inconvenience this may have caused. 
We reviewed your reservation and verified that you selected a non-refundable rate for your reservation. There's no option to select a specific hotel for the type of reservation that you purchased and the hotel information will be provided after purchase. There's also no guarantee that you will receive a hotel that was viewed during a previous search because the properties in the disclosed price listings can be different than those in the undisclosed selections. For future reference, you may choose from a list of itineraries on our website where the name of the hotel and price are displayed prior to purchase. I apologize; however, we are unable to process a refund for your reservation.
 
We apologize for the inconvenience and hope you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

RevDex.com, Inc.
We have received the consumer’s additional
comments.  As you requested, we have
again reviewed this matter to see if we overlooked anything that might support
a more favorable conclusion. The consumer is requesting a full refund for his
two night stay at the 3 star [redacted]. We contacted the hotel on
behalf of the consumer and spoke with the Front Desk Manager who explained that
the lobby was under renovations; however the rooms were not affected by the renovations.
Due to the frustrations with the renovations going on during the guest’s stay,
the hotel offered to refund 1/2 of the 1st night as goodwill compensation, and accordingly,
a partial refund was issued back to consumer’s credit card. We are sorry if the
consumer is not satisfied with the compensation offered by the property;
however, we are unable to offer a full refund for the consumer’s 2 night stay
at the [redacted].
The consumer may direct any further claims to
the [redacted].
Sincerely,
N. D’Angelo
priceline.com

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.

 The consumer states:




“I had accidentally clicked on the
website and accidentally booked a hotel reservation that I not want to.“  



Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase.
We appreciate the opportunity to
clarify.
Sincerely,
N
D’Angelo
priceline.com
This
contract for request number 3[redacted]0 was originally initialed on 2014-04-06
19:37:46
$182
per night
4 Star Hotel in Midtown East Area for $182/night
This deal saves 30% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Area:




Extending eastward from glamorous
Fifth Avenue, Midtown East is defined by world-famous landmarks like United
Nations Plaza, St. Patrick's Cathedral and the Chrysler... (Click for full
Description)




Star Rating:




What hotel is this?




Guest Score:




Rated


7.0


out of 10 (or higher)




Guaranteed Amenities:






Free Internet in public areas



Restaurant





Business Center


Fitness Center





Check In:




Fri May 23, 2014




Check Out:




Fri May 30, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.




Choose Bed:






























$182
per night




Queen Special - 1 Bed Requested.










$214
per night




Standard King - 1 Bed Requested.










$255
per night




Standard Double Double






Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:


MI:


Last Name:





Room 2


First:


MI:


Last
Name:





Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Midtown East








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»













We
Recommend Trip Protection


Trip Protection for this hotel stay
is $35!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$255




Rooms:




1




Nights:




7




Room Subtotal:




$1,785.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$362.53




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$2,147.53


2147.53
2147.53 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.



If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.

Initial Here: I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.

Dear
Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation...

at the [redacted] for Trip Number [redacted].
We are writing to let you know that we have received your email in our
Executive Offices.
Please note that the $76.00 per room, per night that you viewed on the hotel's
website on January 20, 2014 was only available for [redacted] members.
Our
records indicate that our refund has been processed, and a refund for $142.00
was issued on January 21, 2014.
The above-mentioned refund is computed as follows:
Offer price per room, per night $145.00
Less: Lower rate found online 106.00
Price Difference per room, per night $ 39.00
x number of nights booked 3
Total Price Difference for 3 nights $ 117.00
Plus: Additional Refund 25.00
Total Refund Processed $142.00
Although we empathize with your situation, we are truly unable to assist you
further in this matter or provide any further compensation.
We are sorry we did not provide you the answers you were looking for and we
hope you find this information helpful.
Sincerely,
[redacted]
Executive Offices

Revdex.com,
Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. This matter clearly concerns claims that
can only be validated and addressed by the property. We are sorry that we are
unable to assist the consumer any further in this situation and suggest that
the consumer contact the Hotel Manager of the [redacted] Pittsburgh directly at 412 922 8100 concerning any claims he/ she
may have.

[redacted] Pittsburgh
[redacted]
Pittsburgh, PA 15220
























Phone Number:




###-###-####




Fax Number:




###-###-####



We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com

Revdex.com, Inc.

We have received the consumer’s additional comments.  As you requested, we have again reviewed
this matter to see if we overlooked anything that might support a more
favorable conclusion. The consumer is requesting a partial refund because the
flight times were changed without her consent due to a Bahamasair flight
schedule change.





Attached hereto is a copy of the consumer’s confirmation
page  disclosing following:


·       
Important
Information   


Airline


Since airlines change flight schedules
from time to time, it is the         passengers'
responsibility to call the airline and confirm flight information prior to
departure.





In the process of providing air service over many
different routes each day, airlines sometimes encounter mechanical problems,
and other unavoidable interruptions. These are situations faced by all
airlines and no carrier can guarantee that all flights will depart and arrive
as planned.





Please note that the consumer selected a retail flight
itinerary. The airline is the merchant of record and charged the consumer’s
credit card account accordingly.  The consumer
may contact the airline directly for any further assistance related to the airline’s
flight schedule change.



We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com
 
Your Vacation
Package is confirmed!
See your complete flight itinerary and
receipt for your trip to freeport below.Priceline Trip
Number: [redacted]
You will
be issued electronic tickets. Remember to bring a valid government-issued photo
ID with you to check-in.
You will be issued electronic tickets. All travelers will need a valid passport
and you may also need to show additional
documentation at your destination and/or in connecting countries.
Remember
to bring a valid government-issued photo ID with you to check-in.
Prior to
each departure date, please confirm your flight information and check-in
location with each airline listed on your itinerary. Click here
to get your airlines contact information.
Your
carrier may offer online check-in, seat assignments and flight status
information click here.
Many
airlines charge extra fees
for checked baggage. These fees are not included in your trip cost.
Grand Lucayan Resort Bahamas

Grand Bahama Island, Bahamas ###-###-#### Distances are calculated in a straight line from point
to point4.4 miles from Freeport Intl Airport,BF (FPO)




Marina View. 2 Doubles. Caribban Inspired Room 400sq Ft. Wifi.
Safe. Bottled Water. Coffe/tea



·       
Freebies: Free internet and free parking
hotel details
| more photos
| map | amenities

Check-In:




Thu, May 22, 2014 / After 03:00 pm




Check-Out:




Mon, May 26, 2014 / 11:00 am




Rooms:




1 room / 4 nights




Confirmation #:




[redacted]



Top of Form
Bottom of Form
Top of Form
Bottom of Form
$725.18
per person
$1450.36 total price
·       
print itinerary
·       
email itinerary
·       
add to my
calendar
Flight Details

Departing Flight: Newark,
NJ(EWR) ? Freeport, Bahamas(FPO)




Carrier:Bahamasair : Flight 934
Boeing 737-400 (Jet)




From:Newark, NJ - Newark Liberty Intl Airport (EWR)
Thu, May 22, 2014
6:00 AM




To:Freeport, Bahamas - Freeport Intl Airport (FPO)
Thu, May 22, 2014
8:55 AM




Travel Time:
2h 55min
Economy/Coach
Non-Stop





Returning Flight: Freeport,
Bahamas(FPO) ? Newark, NJ(EWR)




Carrier:Bahamasair : Flight 933
Boeing 737-400(Jet)




From:Freeport, Bahamas - Freeport Intl Airport (FPO)
Mon, May 26, 2014
7:40 PM




To:Newark, NJ - Newark Liberty Intl Airport (EWR)
Mon, May 26, 2014
10:30 PM




Travel Time:
2h 50min
Economy/Coach
Non-Stop



Passenger and Ticket Information

DEANNA JOHNSON




Airline
Confirmation: [redacted]




Ticket Number: [redacted]





Ticket Type: Electronic
Ticket




Seat Preference: No
Preference




Meal: No Meal Preference





[redacted]




Airline
Confirmation: [redacted]




Ticket Number: [redacted]9165





Ticket Type: Electronic
Ticket




Seat Preference: No
Preference




Meal: No Meal Preference




Summary of Charges

Room 1:




[redacted], Confirmation Number: [redacted]




Nights:




4




Airline Tickets:




2




Billing Name:




[redacted]-[redacted]




Payment Method:




Visa (ending in 3665)




Flight + Hotel




$1135.44




Taxes &
Fees:




$314.92




Total Charged To Card:




$1450.36




Prices are in US dollars. Baggage fees
are not included in your trip cost.
Please note: The Total Charges will be shown on your credit card statement in
separate charges from priceline and our travel partners.



Tell us what you think
On
a scale of 0-10, how likely is it that you would recommend our website to a
friend or colleague?
·       
0
·       
1
·       
2
·       
3
·       
4
·       
5
·       
6
·       
7
·       
8
·       
9
·       
10
Not
likely at all Extremely likely
Thank you for your feedback.
Add a Rental Car To Your Trip
Now Loading Rental Cars Options
Add a Rental Car
to Your Trip and Save up to 40%
·Choose from 11 different car
types
·Provided by
·Save up to 40%
over leading sites.
Important Information
Airline
Since airlines
change flight schedules from time to time, it is the passengers' responsibility
to call the airline and confirm flight information prior to departure. We recommend that you arrive at the airport a minimum of
90 minutes in advance of departure for domestic flights, and at least 2 hours
in advance of departure for international flights. If you choose not to take
your outbound flight, the airlines will consider you a "no show" and
will automatically cancel the remainder of your reservation. Your tickets will
not be honored and no refunds will be granted for the unused portion of your
trip. For more helpful tips and travel advice, click on the topics below.
·       
Flight Schedule
|
·       
Airport Check-In
and Security |
·       
Baggage/Special
Requirements |
·       
International
Travel |
·       
Notice of
Incorporated Terms |
·       
Seat Assignments
|
·       
Changes/Cancellations
|
·       
Frequent Flyer
and Loyalty Programs |
·       
Fare Rules and Restrictions
Hotel
Information
For
important Hotel Check in information, click here. For more
helpful information visit our Frequently Asked
Questions.
Hotel
Freebies
Free
internet and free parking
Customer Service
If
you have any questions or require further assistance, please visit our Customer Help
Area, or contact Customer Service at ###-###-#### and have your
itinerary number [[redacted] ] and the phone number you provided when you
placed your request [###-###-####] ready when you call.
Grand Lucayan
Resort Bahamas
·       
about
·       
more
photos
·       
hotel
map
·       
guest
reviews
·       
amenities
Hotel
Rating: 6.7/10
Grand Bahama Island, Bahamas
Featuring
a beautiful setting on Lucayan Beach, Grand Lucayan Bahamas provides
accommodations with ocean, island and marina views. It has an outdoor swimming
pool, a spa and a golf course.Each spacious, luxurious suite and room at Grand
Lucayan Bahamas has Caribbean-style décor. There is a terrace, free Wi-Fi,
cable TV and a fridge.Pacific Rim, Pan-Asian and Bahamian dishes are served in
the stylish China Beach Restaurant. West Indian cuisine is available at Iries,
while Willy Broadleaf serves international dishes and hosts a champagne brunch
on Sundays.The Senses Spa features a sauna, hot tub and a steam room, and
treatments include facials, massage and body wraps. Other facilities include
tennis and volleyball courts, jogging tracks and a gym.The staff can organize
activities including watersports, cycling, horseback riding and bird watching.
Freeport is just over one mile from the resort, while Grand Bahama Airport is a
15 minute drive away.
·       
airports
o  
Lynden
Pindling Intl Airport
o  
Freeport
Intl Airport
o  
Paradise
Island Airport
·       
·       
restaurants
·       
·       
attractions
·       
·       
map
an address
o  
Street Address
o  
City
o  
State--
AK
AL
AR
AZ
CA
CO
CT
DC
DE
FL
GA
HI
IA
ID
IL
IN
KS
KY
LA
MA
MD
ME
MI
MN
MO
MS
MT
NC
ND
NE
NH
NJ
NM
NV
NY
OH
OK
OR
PA
RI
SC
SD
TN
TX
UT
VA
VT
WA
WI
WV
WY
o  
25
miles
25
miles
© 2014 Microsoft Corporation © 2010 NAVTEQ
© 2014 Microsoft Corporation © 2010 NAVTEQ
Road
Aerial
Bird's eye
Labels
See this location in bird's eye
view

Bing Maps 3D has finished updating
Filtering
Overall Quality
7.2
Hotel Cleanliness
7.3
Hotel Staff
7.5
Location of Hotel
8.0
Hotel Dining
6.8
Hotel Guest
Reviews of the Grand Lucayan Resort Bahamas
Our
hotel ratings and reviews are from real hotel guests.Priceline.com
insures that its reviews are guests-only by proactively sending hotel surveys
to customers after they've completed their hotel stays. In the post-stay
surveys, priceline.com hotel customers are asked a number of questions about
their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey
asks guests to rate their overall experience and specifically rate the hotel's
cleanliness, staff and location. Priceline.com does not allow site visitors to
post unsolicited hotel reviews.
Sort by: All Travelers |
Business Traveler(1) | Solo Traveler(2) | Traveling as Couple(12) | Family with Young Children(3)
| Family with Teens(5) | Group Traveler(2)
Marianne
May 22, 2014
Traveling as Couple
7.0
I liked that it was across the street from lots of
bars shops and restaurants
I did not like that every time you went onto the
resort you are bombarded with staff trying to get you to take a tour ofbthe
timeshare condos. It was annoying and they just kept asking and asking after
you tell them no.
Shira
May 6, 2014
Traveling as Couple
8.0
- Freeport is simply beautiful, there are not too
many tourists so the beaches are almost private, the sea is clear and the sand
is white - The hotel's pools are very pretty. It is a huge hotel so there are
chairs for everyone
- Fees _ Hallways see below my comments
- I made a reservation from an
on-line website that included the hotel and flights. I am well aware of the
hotel fees but getting a bill with 3 different types of fees at the end of my
stay was shocking. It left bad taste and it's the main reason why I wouldn't
recommend the hotel. Giving up these 10$ of electricity fee per day would
result in happier customers. - When we arrived we were located at the end of
the hall in the big building (romm 675 if I remember correctly) - it is such a
ling walk from the elevator! very frustrating! - The hallway was full of plates
that people left outside their rooms' doors. I called after more than 8 hours
and only then someone came to pick it up. How come no one made sure the hallway
is clean? The room next to us left a plate outside and it was already full of
ants by the time they picked it. Simply disgusting! - Also the hallway was
frozen! so so cold!! I called and complained but nothing changed.
Verified Hotel Guest
April 22, 2014
Traveling as Couple
2.0
Beach and location are GREAT!
Room leaked water from the patio, was molding and
smelled bad. Hotel staff was borderline rude and not knowledgeable or on the
same page about service.
I will not return and wish we
would've stayed across the street.
Merrile
March 30, 2014
Family with Teens
5.0
Nothing.
Incredibly slow service
Not level we expected at all
Jeffrey
March 22, 2014
Family with Teens
7.0
Rooms were nice, staff was very friendly and
responsive, location was picturesque, nice beach and activities. Fitness center
was decent.
The other guests at the hotel were fairly friendly,
but there were more tatoos and smokers than I'd expected. So many of the people
at the hotel are from cruises.
The best thing we did, since
you get hotel-itis after a few days, was rent a car and go to Deadman's Reef
(solid snorkeling) and the beach at Gold Rock. Those were the best parts of the
island and wonderful!! The UNEXSO swimming the with the dolphins was also
fantastic.
Verified Hotel Guest
February 23, 2014
9.0
All of the pool and beach areas.
Nothing.
Miscommunication between price
line and hotel. Took an hour to straighten out.
Verified Hotel Guest
February 19, 2014
Traveling as Couple
8.0
The availability to either relax by a pool or on the
beach.
Did not have a ton of dining options at the hotel but
more across the street at the market place
Verified Hotel Guest
January 19, 2014
5.0
Grounds and proximity to activities
Really just a hotel, could easily have remained in
the states.
Probably best hotel on Island,
though I had higher expectations prior to arriving, so was disappointed.
Verified Hotel Guest
January 9, 2014
Group Traveler
2.0
The pool areas and the beach were nice.
The hidden fees and surcharges make the room rate
DOUBLE the price.
Verified Hotel Guest
December 30, 2013
Family with Young Children
5.0
The Beach is awesome. The staff is awesome
The 50 dollar resort fee/ energy fee/ taxes per day.
This is a dated 2.5 star hotel the restaurants are sub-par, eat across the
street at the Marketplace
The hotel is very dated, the
bathrooms are the worst. Very nice grounds, the pools are not heated
Reviews of Grand Lucayan Resort Bahamas
(1 - 10 of 27 reviews)
Next 10 »
·Diving
·Fishing
·Free Parking
·Free Wi-Fi
·Golf Course (within 2 miles)
·Internet
·On-site Parking
·On-Site Water Sports Facilities
·Private Parking
·Snorkeling
·Tennis Court
·Water Sports Facilities (on
site)
·Wi-Fi
·WiFi Available in All Areas
Top of Form
Bottom of Form
·       
Priceline.com
gives travelers the inside track to the best deals and discounts, even at the
last minute.
With our negotiating power and deal search technology, priceline can help you
save on airline tickets, cheap hotel rooms, car rentals, vacation packages and
cruises.
·       
search priceline
o  
flights
o  
hotels
o  
car rental
o  
vacation packages
o  
cruises
o  
pricebreaker deals
o  
hotel guides
o  
earn rewards
o  
group travel
priceline partner sites
o  
Hotel Room
o  
Cheap Hotels
o  
Agoda.com
o  
Booking.com
o  
Discount Rental Car
o  
Discount Cruises
o  
Travel Guides
priceline information
o  
site map
o  
tv ads
o  
Ekspert Travelblog
o  
investor relations
o  
jobs

Hi. Please see the response that we sent to our customer. Thanks.
[redacted]
Thank you for taking the time to contact us regarding your reservation at the [redacted]...

[redacted] for Trip Numbe[redacted] We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that you are seeking a full refund of the reservation because you did not use the booking due to quality concerns. We reviewed your issue with our hotel partner. We are sorry; however, they are unable to provide a refund. They explained that you left the property without even telling them any of your concerns and they were not provided an opportunity to assist you. The hotel has charged us in full for this reservation. However, as a gesture of goodwill, we have processed a refund equivalent to 25% of your total reservation cost. Again, this refund is not intended to place a value on your experience. It is meant to emphasize our commitment to you as our customer.
 Your refund has been processed. A refund for 56.56 USD was processed on November 3, 2016. The refund was processed through our system in one business day. Your bank will post the refund to your account. Bank processing time varies, so please check with them if you do not see the refund in your account within a few business days.
 We apologize for any disappointment you experienced and thank you for your time.
 
Sincerely,
 
[redacted]