Prog Leasing, LLC

9/1/2015[redacted]Case Number: [redacted]Account Number: [redacted]Dear Ms. [redacted],On August 20, 2014, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Per our discussion by phone, we have identified that your application was denied due to not fulfilling all requirements for account approval.  With your bank account not meeting our requirements for approval we are unable to approve you at this time.  You are welcome to reapply with Progressive at a later date. Ms. [redacted], thank you for your business and allowing Progressive to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at [redacted]. Sincerely, Jake D** Compliance ManagerCc: Revdex.com

Dear [redacted], On June 21, 2016 your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues, we attempted to contact you by phone but were unable to reach...

you.  We have addressed the concerns you outlined in your complaint regarding collection practices.  As of your request on June 21, 2016 the account has been marked accordingly in our system to cease contact.  We regret the confusion in this matter, and that the former tenants of your residence have not provided us with updated information.   [redacted], thank you for allowing us to be of service.  If you have any further questions or concern regarding this matter, please contact the Compliance Department at ###-###-####.

Case Number:  [redacted]
Account Number: [redacted]
 
Dear Ms. [redacted],
On April 9, 2016, your complaint filed with the RevDex.com UT was referred to the Compliance Department at Progressive
Leasing. 
In order to better address your concerns and to...

resolve any
future issues with your account, we hoped to speak with you directly.  One of our agents from the Compliance
Department attempted to contact you by phone but was unable to reach you.  You will see an adjustment reflected on your
account within 5 business days.  Please
contact the Compliance Department for additional details about this adjustment.
 
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.

Dear Mr. [redacted], we are willing to work with you regarding your concerns, but the Compliance dept would like the opportunity to speak with you to better address the concern. Your account can be notated but may not reflect that notation/adjustment through our website.  Please contact the Compliance dept directly at 844-702-5082.  Your concerns are important to us.

Dear Mr. [redacted], On July 24, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Recently, you spoke with one of our agents regarding what was required to pay the account in full, and close the account.  We thank...

you for your patience and willingness to work with us regarding your concern. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: although my account has been paid I full is not the issue.  The fact that there was a fee charged.of 85.00,, but it clearly state it was a payment. If this was a payment toward my merchandise the payment should have been only $45.0 which was my initial bi-weekly payment.  The 85.00 payment was not a payment. But a fee.  I would like to be refunded the 85.00.  The represenative stated this was a fee as well as the store sales people.  I spoke to a representative regarding my xomplaint and she apologized stating that maybe the contract should not say its a payment or fee and that they were going to work on getting this changed, but in the mean time I would like the 85.00 refunded back to me. since it states in tlmy contract it a payment towarf my merchandise. The 85.00 didi not go toward my merchandise. So it had to be a fee not a payment.  If I go into the store and make a purchase they will tell you there is a 85.00 initial payment that progressive has it customers pay, but as I stated and the conteact I sent in states this was a payment. It doesnt matter how you say it initial payment  down payment, it should come off my bill and if it doesnt then it is some type of hidden fee progressive is charging it's customers!
Sincerely,
[redacted]

We regret the confusion caused by our last response.  Your complaint was filed on August 21, 2017 and was received by our Compliance Department.  Our Compliance Department spoke to you via phone on August 25, 2017, and on that day a mutual resolution with reached with regards to the action taken to resolve your account. Thank you for your business.

Complaint: [redacted]
Progressive Progressive leasing is give me the run-around about this money they owe me they say I need to speak with him but when I call the people are never there please help me get my money back it's going on 3 months   this is ridiculous 
I am rejecting this response because:
Sincerely,
[redacted]

7/6/2015
 
 
 
[redacted] [redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On July 6, 2015, your complaint filed with the Better
Business...

Bureau UT was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
[Name], thank you for your business and allowing us to be of
service.  Your concerns are important to
us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
Jake D**
Compliance
Manager
 
 
Cc: Revdex.com

5/15/2015
 
 
 
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On May 5, 2015, your complaint filed with the RevDex.com UT...

was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
[redacted]  
Compliance
Counsel
 
 
Cc: Revdex.com

Your complaint filed with the Revdex.com UT on February 26, 2018, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

We regret any confusion with our previous response.  That response was in regards to the complaint file date of November 29th, however it was on December 4th when you spoke with an agent and we addressed your concerns.  You should see the adjustment reflecting in your account by end of business day today. Thank you again for allowing us to be of service.

On August 21, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com: Its clear they have a problem responding in writing. I wonder why...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and I am pleased to say we have reached an agreement.  Thank you Revdex.com for providing a platform for consumers to get issues such as mines resolved.  Note: An individual from their Compliance Department contacted me by phone shortly after receiving the complaint and we were able to reach an amicable resolution today.  The company handled the situation promptly and very professionally.   Sincerely,
[redacted]

10/5/2015
  
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
 On October 5, 2015, your complaint filed with the RevDex.com UT was...

referred to the Compliance  Department at Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
  
Sincerely,
  
Jake D**  
Compliance
Manager
  
Cc: Revdex.com

Dear Ms. [redacted], On August 29, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Progressive has reviewed your account and has found that a payment processed on September 1, 2016.  You spoke with a representative...

and a mutual resolution was reached with regards to the final payment on the account. At this time your account is paid in full and a confirmation letter will be emailed to you. Ms. [redacted], thank you for your business and allowing for us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please call the Complaint Investigations Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Progressive Leasing has decided to refund me the difference of my bi-weekly subtracted from the $85.53 which would leave me a refund of $38.?? to be refunded back into my checking account within three business days.
Thanks
Sincerely,
[redacted]

10/23/2015
 
[redacted]
[redacted]
[redacted]
 
Case Number: [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 23, 2015, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
  Jake D**
Compliance
Manager
Cc: Revdex.com