Prog Leasing, LLC

Dear Mr. [redacted], On July 24, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Recently, you spoke with one of our agents regarding what was required to pay the account in full, and close the account.  We thank...

you for your patience and willingness to work with us regarding your concern. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.

Complaint: [redacted]
I am rejecting this response because:While I have received the statement of account, I currently
Have not received an offer of reimbursement of any sort.
Sincerely,
[redacted]

I accept the response because it specifically states that I will not be charged in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

9/1/2015[redacted]Case Number: [redacted]Account Number: [redacted]Dear Ms. [redacted],On August 20, 2014, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Per our discussion by phone, we have identified that your application was denied due to not fulfilling all requirements for account approval.  With your bank account not meeting our requirements for approval we are unable to approve you at this time.  You are welcome to reapply with Progressive at a later date. Ms. [redacted], thank you for your business and allowing Progressive to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact our Complaint Investigations Department directly at [redacted]. Sincerely, Jake D** Compliance ManagerCc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

4/17/2015
  
[redacted]
[redacted]
[redacted]
 
 Case Number:  [redacted]
Account Number:  [redacted]
 
 Dear Ms. [redacted],
 On April 17, 2015, your complaint filed with the RevDex.com UT was...

referred to the Complaint Investigations Department at
Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
  Sincerely,
[redacted] Compliance
Counsel

Dear [redacted], On June 21, 2016 your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues, we attempted to contact you by phone but were unable to reach...

you.  We have addressed the concerns you outlined in your complaint regarding collection practices.  As of your request on June 21, 2016 the account has been marked accordingly in our system to cease contact.  We regret the confusion in this matter, and that the former tenants of your residence have not provided us with updated information.   [redacted], thank you for allowing us to be of service.  If you have any further questions or concern regarding this matter, please contact the Compliance Department at ###-###-####.

We regret any confusion with our previous response.  That response was in regards to the complaint file date of November 29th, however it was on December 4th when you spoke with an agent and we addressed your concerns.  You should see the adjustment reflecting in your account by end of business day today. Thank you again for allowing us to be of service.

Your complaint filed with the Revdex.com UT on February 26, 2018, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

On August 21, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

5/15/2015
 
 
 
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On May 5, 2015, your complaint filed with the RevDex.com UT...

was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
[redacted]  
Compliance
Counsel
 
 
Cc: Revdex.com

We regret the confusion caused by our last response.  Your complaint was filed on August 21, 2017 and was received by our Compliance Department.  Our Compliance Department spoke to you via phone on August 25, 2017, and on that day a mutual resolution with reached with regards to the action taken to resolve your account. Thank you for your business.

Complaint: [redacted]
Progressive Progressive leasing is give me the run-around about this money they owe me they say I need to speak with him but when I call the people are never there please help me get my money back it's going on 3 months   this is ridiculous 
I am rejecting this response because:
Sincerely,
[redacted]

7/6/2015
 
 
 
[redacted] [redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On July 6, 2015, your complaint filed with the Better
Business...

Bureau UT was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
[Name], thank you for your business and allowing us to be of
service.  Your concerns are important to
us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
Jake D**
Compliance
Manager
 
 
Cc: Revdex.com

Revdex.com: Its clear they have a problem responding in writing. I wonder why...
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Progressive Leasing has decided to refund me the difference of my bi-weekly subtracted from the $85.53 which would leave me a refund of $38.?? to be refunded back into my checking account within three business days.
Thanks
Sincerely,
[redacted]

10/5/2015
  
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
 On October 5, 2015, your complaint filed with the RevDex.com UT was...

referred to the Compliance  Department at Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
  
Sincerely,
  
Jake D**  
Compliance
Manager
  
Cc: Revdex.com

Dear Ms. [redacted], On August 29, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Progressive has reviewed your account and has found that a payment processed on September 1, 2016.  You spoke with a representative...

and a mutual resolution was reached with regards to the final payment on the account. At this time your account is paid in full and a confirmation letter will be emailed to you. Ms. [redacted], thank you for your business and allowing for us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please call the Complaint Investigations Department at 844-702-5082.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and I am pleased to say we have reached an agreement.  Thank you Revdex.com for providing a platform for consumers to get issues such as mines resolved.  Note: An individual from their Compliance Department contacted me by phone shortly after receiving the complaint and we were able to reach an amicable resolution today.  The company handled the situation promptly and very professionally.   Sincerely,
[redacted]

10/23/2015
 
[redacted]
[redacted]
[redacted]
 
Case Number: [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 23, 2015, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
  Jake D**
Compliance
Manager
Cc: Revdex.com