Prog Leasing, LLC

8/27/2015
 
 [redacted]
 
 Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
On August 27, 2015, we received your response to our
previous correspondence through the Revdex.com UT, requesting for
correspondence by email.    
Progressive Leasing reviewed the information provided by
you, as well as its own records and accounts. 
Progressive Leasing is willing to assist with your concern by refunding
the amount of the Initial Payment made to us.  You will see the adjustment reflected on your account within ten (10)
business days.   
Ms. [redacted], thank you again for allowing us to address your
concerns.  If you have any further
questions regarding this matter, please contact our Compliance Department
directly at [redacted]@progleasing.com.
 
Sincerely,
 
  Jake D**   
Compliance
Manager
 
 Cc: Revdex.com

On September 13, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our...

agents from the Compliance Department has tried to contact you, via phone and were unsuccessful in our attempts to reach you.  We would like to obtain additional information so that we may work together to resolve this matter. Mr. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

2/22/2016
 
[redacted]
 
Case Number:  [redacted]
Account Number: [redacted]
 
Dear Mr. [redacted],
On February 22, 2016, your complaint filed with the
Revdex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
We have addressed the concerns you outlined in your Revdex.com
complaint regarding Collections phone calls. 
You account has been marked as “Do Not Call” as of the date of this
letter.
Mr. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  If you have any further
questions regarding this matter, please contact our  Compliance Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager

On December 16, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Complaint: [redacted]
I am rejecting this response because:
#1 I am NOT Mr. [redacted], as it states, I am MRS. [redacted] (another of many discrepensies)#2 The only representatives that have given their names via email are Hailey and Talin.#3 I would like to resolve the complaint against progressive asap, I would in fact like statements regarding my account. Email is fine, I can respect the paperless policy as long as I can receive some sort of transaction record, as I have paid twice this month on 12/05/2015 and 12/21/2015 and would like my account to reflect this, again, email is fine. Progressive has my permission to contact myself via email regarding a fair resolution and so I can provide the company with proof of abusive calls from various numbers, and several emails without representatives names, and proof of 2 payments made this month. If and or when progressive can provide an amicable/fair/agreeable resolution, address myself correctly (Mrs [redacted]), this again can be done via email(in respects to progressive's paperless policy) with my, [redacted]'s permission, then I will be more than willing to close out this complaint with the Revdex.com and continue effortlessly to obtain a pleasant customer/business relationship. Once an agreement is made, I will gladly close out this complaint with further good reviews
Sincerely,
MRS. [redacted]

Complaint: [redacted]I am rejecting this response because:   I have contacted Progressive Leasing numerous time before filling this complaint and progessive Leasing always gave me the runaround by saying it was [redacted] that charges the $85.53 fee and not progressive leasing.  When I would contact [redacted] they would say it was progressive leasing that charged the fee.  Now that I am filling a complaint with the Revdex.com they want me to contact them, so they can tell me again it is not progessive leasing it is [redacted].  I would just like a cash refund. 
The only way I will contact progressive leasing if they are attempting to give me a cash refund for the fee I paid that clearly stated it was a payment in my contract.
Thanks
Sincerely,[redacted]

Your complaint filed with the Revdex.com UT on September 1, 2017, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Your complaint filed with the Revdex.com UT on October 16, 2017, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The business has agreed to a partial refund and I accepted as long as this agreement is kept per Angie 9/6 from prog leasing I lost communications with her and was not called back but I think we were finished wither the issue
Sincerely,
[redacted]

On October 28, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.

6/24/2015  [redacted]  Case Number:  [redacted]Account Number:  [redacted] Dear Ms. [redacted],On June 23, 2015, we received your response to our previous correspondence through the Revdex.com UT.    Recently, one of our agents spoke with you by phone and confirmed that a refund had been processed. Refunds to a credit/debit card may take up to 10 days, depending on processing by the card company.  Thethird business day from our previous correspondence would be June 25, 2015.  We would encourage you to followup with your financial institution to determine a more specific date if the refund is not received by then.      Ms. [redacted], thank you again for allowing us to address your concerns.  If you have any further questions regarding this matter, please contact our Complaint InvestigationsDepartment directly at [redacted].Sincerely,  Jake D**   Compliance Manager  Cc: Revdex.com

On July 21, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:I mistakingly filed the complaint against the wrong business. The correct business led me to believe Progressive was their employers. I apologize to you both. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Case Number: [redacted] Account Number: [redacted] Dear Ms. [redacted], On May 12, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account,...

we must speak with you directly.  One of our agents from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter. Ms. [redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at ###-###-####.

On April 26, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.    One of the concerns you outlined in your Revdex.com complaint was regarding collections phone calls.  As per your request on July 7, 2015, the account has been marked as “Do Not Call.”    One of our agents tried contacting you, but were unsuccessful in our attempt to reach you.  Per your request on April 5, 2016 you have been added to our Do Not Call list.  We are interested in working with you to obtain additional information needed in regards to the claim on your account.  In order to better address this concerns and to resolve any future issues with the account, we must speak with you directly.  Please contact us at [redacted] or by phone at ###-###-####.

Your complaint filed with the Revdex.com filed on March 2, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has yet to be completed. I have returned the call, to the number left for my by their agent, two times but was routed directly to being on hold which then routed to a mailbox for me to leave a message at. I will continue to try to connect with them next week. I don't know what else I can do! 
Sincerely,
[redacted]

9/21/2015
 
 
[redacted].
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Mr. [redacted],
 On September 18, 2015, your complaint filed with the
Revdex.com...

UT was referred to the Compliance  Department at Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  You can reach the Compliance
Department at ###-###-####.
  
Sincerely,
 
Jake D**  
Compliance
Manager
 
 Cc: Revdex.com

On January 16, 2017 your complaint filed with the Revdex.com was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your business...

and allowing us to be of service.  Your concerns are important to us.