Prog Leasing, LLC

On October 24, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  One of our agents from the Compliance Department has been in contact with and are interested in working together to resolve this matter.   Ms....

[redacted], thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Case Number:  [redacted] Account Number:  [redacted]   Dear Mr. [redacted], On May 17, 2016, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  Progressive Leasing has conducted a review of your account. ...

Recently, one of our agents spoke with you by phone and discussed the concerns you expressed and a resolution was reached with regards to what actions were necessary to return the property and close the account with Progressive Leasing.    Mr. [redacted], thank you for your cooperation in this matter, and allowing us to be of service.  Your concerns are important to us.  If you have any further questions regarding this matter, please contact our Compliance Department directly at ###-###-####.   Sincerely,  Jake D**   Compliance Manager

Your complaint filed with the Revdex.com filed on February 3, 2018, was referred to the Compliance Department at Progressive Leasing. Recently you spoke with one of our agents and a mutual resolution was reached with regards to the concern on your account.  Thank you for your...

business and allowing us to be of service.  Your concerns are important to us.

8/20/2015
  
[redacted]
  
Case Number:   [redacted]
Account Number:   [redacted]
  
Dear Ms. [redacted],
On August 20, 2015, your complaint filed with the RevDex.com UT...

was referred to the Compliance Department at Progressive
Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at [redacted].
  
Sincerely,
  
Jake D**  
Compliance
Manager
 
 Cc: Revdex.com

8/24/2015
 
 
[redacted]
  
Case Number:  [redacted]
Account Number:  [redacted]
  
Dear Ms. [redacted],
 On August24, 2015, your complaint filed with the Better
Business...

Bureau UT was referred to the Compliance Department at Progressive
Leasing. 
We regret that the attempted transactions declined in our
system.  As such, Progressive Leasing has
not received your payment in full on your account.  As your cardholder stated, a transaction “on
hold” may take up to 8 days to release the hold and in this case, make the funds
available again in your account.  Please
contact our Compliance Department after the release of those funds and we would
be happy to reprocess the payment for you. 
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.   Progressive Leasing is interested in working
with you to resolve this matter.  You can
reach the Compliance Department at [redacted].
  
Sincerely,
  
Jake D**  
Compliance
Manager
  
Cc: Revdex.com

6/1/2015
 
 
 
[redacted]
[redacted]
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear Ms. [redacted],
 
On June 1, 2015, your complaint filed with the RevDex.com UT...

was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to be
of service.  Your concerns are important
to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
[redacted]
Compliance
Counsel
 
 
Cc: Revdex.com

3/24/2016 [redacted]. [redacted] Case Number:  [redacted] Account Number: [redacted] Dear Ms. [redacted], On March 22, 2016, your response through the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  As is stated in the contracts, an initial payment is due when the Lease is signed and exceeds the retail price of the property quoted by our supplier ([redacted]).  We regret that there was confusion regarding the presentation of the Initial Payment.  According to our records, all required payments were received and your account has been paid in full.  The account reflects as closed and you own the merchandise.  There are no refunds available on this account. Ms. [redacted], thank you for allowing us to be of service.  We recognize you are a valued customer and appreciate your business.     Sincerely, Jake D** Compliance Manager Cc: Revdex.com

10/20/2015
 
[redacted]
[redacted]
[redacted]
 
Case Number:  [redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On October 19, 2015, your complaint filed with the RevDex.com UT was referred to the...

Compliance Department at Progressive
Leasing. 
Progressive Leasing has conducted a review of your account.  Recently, one of our agents spoke with you by
phone and discussed the concerns you expressed and a resolution was reached
with regards to what actions were necessary to close the account with
Progressive Leasing.   
Ms. [redacted], thank you for your cooperation in this matter,
and allowing us to be of service.  Your
concerns are important to us.  If you have
any further questions regarding this matter, please contact our Compliance
Department directly at ###-###-####.
Sincerely,
 
Jake D**   
Compliance
Manager
 
Cc: Revdex.com

Your complaint filed with the Revdex.com on December 8, 2017 was referred to the Compliance Department at Progressive Leasing. On December 12, 2017 you spoke with one of our agents and a mutual understanding was reached with regards to the concerns you expressed in your complaint....

  Thank you for allowing us to be of service.  Your concerns are important to us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am more than satisfied with the outcome of this incident, it is to my great pleasure to gladly be able to more than willingly close this complaint by choice and am more than willing to continue doing business with Progressive now as well as in the future.Good day and much respects to Progressive and the Revdex.com??
Sincerely,
[redacted]

7/1/2015             
 
 
 
[redacted]
[redacted]
[redacted]
 
 
Case Number: [redacted]
Account Number: [redacted]
 
 
Dear...

Ms. [redacted],
 
On July 1, 2015, your complaint filed with the RevDex.com UT was referred to the Complaint Investigations Department at
Progressive Leasing. 
 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Complaint
Investigations Department at [redacted].
 
 
Sincerely,
 
 
Jake D**
Compliance
Manager
 
 
Cc: Revdex.com

April 14, 2015  [redacted] Case Number: [redacted]Account Number: [redacted] Dear Ms. [redacted], On April 6, 2015, your complaint filed with the Revdex.com UT was referred to the Complaint Investigations Department...

atProgressive Leasing.  Please allow us the opportunity to summarize the resolution and actions taken to resolve this matter.  The Lease process requires the Customer to review the entire Lease Agreement (“Lease”) prior to electronically signing the document.  We encourage the customer to ask questionsabout the Lease so they fully understand the consequences of signing a Lease Agreement. As part of our investigation, we have identified that you e-signed the Lease on or around December 3, 2015.  The Retailer also confirmed that you dide-sign the Lease and that a copy of the Lease was immediately forwarded to your email address, as provided,  [redacted]@gmail.com.  Further, you stated that you have received acopy of the Lease in the mail. Ms. [redacted], in your complaint you stated that you were charged in excess, for your four (4) phones. You also stated you were receiving unwanted calls.  With regards to the claim of excess billing, Progressive has contacted the Retailer who confirmed that the invoice amount listed in yourLease of $[redacted] is the true and correct amount.   The Retailer confirmed the cost of your 4 phones is as you have stated.  The Retailer also provided that multiple accessories for each of the 4 phones, as well as the first months’ service charges for each of the 4 lines, were included in the total invoice amount and Lease amount .  Progressive has set your account to “Do not call” status as per your request.    We would like to discuss the matter with you, but it will be necessary for you to contact our Complaint Investigations Department directlyat [redacted].                                         ...⇄ Sincerely,                                   ...⇄ [redacted]                                   ...⇄ Compliance Counsel Cc: Revdex.com

1/28/2016
 
[redacted]
 
Case Number: 
[redacted]
Account Number:  [redacted]
 
Dear Ms. [redacted],
On January 28, 2016, your complaint filed with the RevDex.com UT was referred to the...

Compliance  Department at Progressive Leasing. 
In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Compliance
Department will be contacting you within three (3) business days, via phone and
email listed on the Progressive account, to obtain additional information so
that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Department at ###-###-####.
 
Sincerely,
 
Jake D**  
Compliance
Manager
Cc: Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

On August 10, 2017, your complaint filed with the Revdex.com UT was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will contact the business directly per their request. Please keep this complaint open until the issue is resolved. 
Sincerely,
[redacted]

8/3/2015
 
 
[redacted]
[redacted]
[redacted]
  
Case Number:  [redacted]
Account Number:   [redacted]
  
Dear Ms. [redacted],
 On August 3, 2015, your complaint filed with the RevDex.com UT...

was referred to the Compliance Specialist Department at
Progressive Leasing. 
 In order to better address your concerns and to resolve any
future issues with your account, we must speak with you directly.  One of our agents from the Complaint
Investigations Department will be contacting you within three (3) business days,
via phone and email listed on the Progressive account, to obtain additional information
so that we may work together to resolve this matter.
Ms. [redacted], thank you for your business and allowing us to
be of service.  Your concerns are
important to us.  You can reach the Compliance
Specialist Department at [redacted].
  
Sincerely,
 
Jake D**  
Compliance
Manager
 
 Cc: Revdex.com

Your complaint filed with the Revdex.com UT on December 18, 2017, was referred to the Compliance Department at Progressive Leasing.  In order to better address your concerns and to resolve any future issues with your account, we must speak with you directly.  One of our agents...

from the Compliance Department will be contacting you within three (3) business days, via phone and email listed on the Progressive account, to obtain additional information so that we may work together to resolve this matter.Thank you for your business and allowing us to be of service.  Your concerns are important to us.  You can reach the Compliance Department at 844-702-5082.

Complaint: [redacted]
I am rejecting this response because: I've been calling that same department for almost a year and they refuse to solve this issue. I am not going to play phone tag all over again. I recently contacted that same department in the beginning of the month nothing happened. If whom ever is replying wanted to solve this I would of been contacted directly instead of telling me to retake the same steps I've been taken for almost a year with no positive result. I refuse to deal with that same manager again that was rude and refuse to help. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]