QuadPay

Quad pay is great until you have an issue. I had to return an item I bought with the app....and my first installment was never credited back to me. I have emailed 15 times asking where my credit was and they can't answer a direct question. No customer service number either. I will not be using them again......they literally kept my my first installment payment for themselves.

On August ***, 2019 I returned two different orders.

On order *** only $21.20 was refunded when the total return amount was $63.60. I only kept 2 items from the entire order totaling $12.68. I made a total of $58.04 in paymentsI should have no payments due at all and owed a refund from quadpay.

On order *** only $42.40 was refunded. I returned the entire order of $63.60. I've made a total of $23.60 in payments. I should have had no more payments and returned the entire amount I paid, since I kept nothing from this order.

I have talked to Old Navy 3 times and the total $127.20 return was issued.

Now I'm stuck making payments on clothes I do not have.

I ordered an item From Amazon, through Quadpay. Unfortunately my purse was stolen and my card was stolen as well. I needed to change the payment info on my QuadPay account so that it charged my new card for my Amazon purchase. I went to log into my QuadPay account. And it would not allow me to login. It said it would send me a code to my phone and it did. But when I put the code in on the quad play login it said there was an error. I did this several times and got the same result. It would not allow me to log in. I proceeded to send them a friendly email letting them know about the situation and didn’t get a response. So a few days later I sent Quadpay a second email and did not get a response. I finally sent a third email that was not as friendly because I was extremely frustrated that they were planning to charge me a late fee when I couldn’t even change my credit card info on their site because no one was responding to help me log in. After sending a few more emails, trying my best to be patient, I got a response saying to delete the cookies on my computer. I did this and IT STILL WOULDN’T WORK. I tried logging in on my phone and my friend’s computer as well. It’s an issue with my QuadPay account. And so now, 3 months later I still have not received a response from them and continue to get charged late fees that I’m not even sure they are able to do without my card info. ALL I WANT IS TO PAY OFF MY PRODUCT AND NEVER USE QUADPAY AGAIN. But I can’t even log in or get a response. By far, the worst customer service I have ever experienced. It is absolutely sad that no one can respond to me and even worse if there is not a single phone number or person I can reach out to. I feel stuck and what’ by far, the worst customer service I have ever experienced. It is absolutely sad that no one can respond to me and even worse if there is not a single phone number or person I can reach out to. I feel stuck. Then this morning, I got an email from Clyde pet saying th morning, I got an email from QuadPay saying that the merchant might reach out to my credit bureau?? WHAT? This isn’t fair! They won’t even respond to my regular emails but still are able to tell me these other updates?

I recently asked for a refund from UGG, who I bought the shoes from however I paid through quad pay. I have contacted UGG and they approved the refund and I sent back the shoes. They then said that they contacted quad pay and said it was okay to give me my refund, but quad pay has not given me my refund. They then told me they will only give it back to the original form of payment, however that is impossible because I had to close that account and go to a new bank due to other reasons. So I went to my old bank and explained but they told me to contact quadpay and say I switched banks and to give me my money on my new account. Quad pay has still not emailed me back and every time I get a automated message that does nothing nor help my situation.

I returned a purchased on August *** and QuadPay will not refund or respond to my numerous tries to reach out. They do not have a phone number. I’ve sent more than 5 messages through their contact us page with only automatic responses. I’ve posted and messaged them on their social media accounts, all of which have been deleted and again ignored.

I’ve already contacted ***, where QuadPay advertises them as an affiliate, and have been told by *** that that is a false claim.

Their customer service is non existent. All you get is automated and general redundant answers. If you have a real issue forget it they won’t help.
I will be canceling all my orders and switch to *** and ***.

Quadpay is useless. I have used this method plenty of time with no issue and made on time payments. Had a $500 credit on their app. When I tried to purchase some clothes thru quadpay they declined me saying I wasn’t qualified to use quadpay anymore but still tookmmy money out so I had to ger a refund and then when I reached out to quadpay about how now all of a sudden I am not qualified they gave me some bt answer about quadpay determine each time you try to use and keep trying and maybe it’ll work one day.

I agree with all the customers below. On the app they gave me a lousy $200 credit even when I have used their program more than once and have paid on time or before payment is due. Then when you asked them what they base their credit approval they claim they base it on an algorithm. Really so they wouldn’t provide specifics on their lousy algorithm. So what I did is ask *** to have their program extended to other stores because *** has a better service quality and never gave me a limit on how much to spend. I am not happy with their algorithm because it’s obviously judging me on I don’t know what because as per their program credit is not a factor. Meanwhile, I as a Middle Income only qualify for $200 but a person who is on minimum wage gets $500 credit limit on the app.

Tha app is ok but they have the worst customer service. If while using the app, dont have any issues, offtop their Chat bot doesnt understand anything so it as a whole is useless, Ive been waiting 2 weeks on a refund from *** for a purchase I paid in full and theyve givin me nothing but the run around but claim as soon as the merchant notifies of a refund they automatically credit your acct, and has to be a lie because any and everyone who uses *** knos it doesnt take 2 weeks to recieve a refund they told me Id see it Monday and yea iam still waiting and my customer support email are all being ignored when I inquire about it. They charge u a $7 late fee the very next day if your installment payment isnt paid the date due no kinda grace period at all and dont ask or inquire about it because your inquiry will go ignores and unanswered. And im at the point where Iam pretty fed with the service, whats a good app if you have awful customer service??? This is actually turning into a nightmare and I knew it was too good to be true. Ppl think long and hard before using this service and if your ok wih awful customer service then this app is perfect for u and if your ok with LOST REFUNDS and not getting them back then its definitely for you! Cant wait until this nightmare is over!

I would give negative stars if I could. Everything was fine until my final payment of $0.01. Yes, one cent. So I tried to send payment on different cards, nothing worked. When sending a support email BEFORE my due date, I noticed there was a "Having trouble paying a balance less than $1" option. So QP is aware that their system does not process small payments. Then I was charged a $7 late fee plus my $0.01 balance to close out my purchase. Not to mention, all support emails are totally ignored and answered with automated responses. This is total . I absolutely HATE this company.

I ordered 2 pairs of sneakers from Hoka One on 8//29. I was offered the opportunity to use Quad Pay to divide my payment of $297.79 into four equal payments. After 3 failed attempts, I paid the full amount to Hoka One on my American Express. Subsequently, I received an email from Quad Pay thanking me for my order and indicating the four charges on 8/,9/9, 9/*** and 10/*/19. The first charge of $74.44 was billed to my American Express card and I disputed the charge, the full amount from Hoka One was also billed to my Am Ex card. I’ve contacted Quad Pay six times. No one answers the phone and they don’t return messages. I’ve emailed them 4 times, but their responses don’t address the issue. I’ve requested a refund and to stop the other payments since I paid in full at Hoka One. On 8/*** Hoka One confirmed by email the 3 failed attempts and lack of confirmation by Quad Pay. I received another pending charge today, which I will dispute with Am Ex as soon as it’s processed. It appears that Quad Pay is a fraudulent company and this is a scam.

I have never used quadpay but somehow they keep stealing my credit card information. I am on my 3rd card now in 1 month...

On approximately two separate occasions, I placed orders to *** vía the quadpay service app. Both times the order was declined and Amazon charged my credit card they have on file. I’m the quadpay app they still charged me approximate $16.71 and $10.35 for those orders. I’ve been attempting to contact quadpay regarding a refund and I only get a generic response stating they are looking into the problem. If I refuse to make the payment during the scheduled time they automatically deduct it from my account. I’ve been messaging them since August regarding the problem and again they are not providing proper customer service.

It's the worst. You can't speak to someone. You send an email and you get same reply over and over. Which shows me its automated and generic. is no help whatsoever. They don't inform why you were turned exactly. Afterpay is much better.

Quadpay is HORRIBLE for merchants. They have 0 customer service skills, very unreliable, doesn't answer emails, no support number, just terrible. You're better off with the other guys.

I made one purchase with QuadPay and after the first payment, every other payment for that order won't process with my primary card. My bank says they are not blocking the charges, they don't even see them. QuadPay won't submit my payments for processing in order to extort late fees. This is flat out fraud. I have only one card to use, so I had to borrow cards to make subsequent payments and use VISA gift cards. Yet, every card can only be used once, before the system blocks it and subsequent payments won't process. The worst thing is, there is ABSOLUTELY NO SUPPORT. I contacted support for months and no one responds; just form emails. The last time I got 11 automated response at the exact same time and none of them even had anything to do with my problem.

I have now been charged a late fee because I ran out of different cards to use. They are blocking all my cards for no reason.

I tried buying a pair of shoes on zappos.com with quadpay. It didn't work and it took the amount out of my bank account instead. Then I look and quadpay took out the first payment for shoes as well. I have emailed quadpay 3 times now about a refund and no response. Plus they have no phone support.

Company ripped me off, charged me for merchandise I never received. I order sunglasses from Vint & York, during the checkout process QUADPAY offered me an installment plan of 4 equal payments. I signed up with QUADPAY, put my debit card on file and was charged the first payment of $27.25. The next day I got an email from Vint & York stating that my order was cancelled by QUADPAY. Immediately I went to the QUADPAY app only to have Support options via chat or email. Please do not signup with QUADPAY. BUYER BEWARE. 2nd installment is set to draft on September ***. By the way I never received a response from Support and I sent multiple requests.

Quadpay is great when you are shopping online directly with the merchant and the merchant offers Quadpay is a payment. However, Quadpay is awful when using their app. While using the app, a merchant charged me full price. Another time while using the app, a merchant declined my purchase and I had more than enough funds to cover the purchase. Quadpay does NOT respond to messages.

HORRIBLE I had over 9 installments that are paid on time. My limit is at $65 dollars and wanted to purchase something for $39 dollars it will not allow me to purchase I will pay off what I owe and not use this company again.