Quality One Wireless

Bought a phone for $429 and have not received it and it has been over 2 weeks ago. USPS says shipping label made but no item received to ship.
Shipped on 5/2/2020 using USPS First Class: ***

Regards,

*** Quality One Wireless ***

***

From: ***
Sent: Friday, May 1, 2020 5:06 PM
To: Simple Sales ***
Subject: SIMPLE Mobile: Customer inquiry from Mysimplephones.com

Customer needs support from Mysimplephones.com

Customer info:

Company:

First name:

***

Last name:

***
Address:

Phone:

***

Email Address:

***

Order Number:

***

Subject:

Been over 72 hours in business days

Message:

Would like to know why my order has not shipped and why I haven't heard why there may be a delay. I wrote once before received a message saying I would receive tracking after my order shipped yesterday. It still hasn't shipped and I think I deserve a good reason for the delay.

Thank you for choosing SIMPLE Mobile. Fulfillment by Quality One Wireless. www.mysimplephones.com EXTERNAL

In a continuing effort to keep all of our customers, vendors, partners & staff aware of the measures we are taking to combat Coronavirus, we are keeping a special page updated on our website with all current procedures and availability information. Read more at ***

Tracking says they are awaiting the item to arrive to them. That label was made to be sent but they haven't received item. How long does this process take? Months? I know with the Covid19 packages have been being sent slower. usually when I get a tracking number the item is on way, but in this case they haven't even received my item. I'm starting to question if I'm going to get my phone at all? I hope someone can ease my mind and let me know what's going on. $400 is a lot of money to me and if I knew free shipping was gonna be this slow never would of purchased it. Please let me know why they have a shipping label but no product to send.
Show quoted text
Is there a reason I'm being ignored. Where's your customer service? I'm going to request a refund. I feel as if I'm being scammed. I have 3 orders all from different places and 2 have been delivered via same shipping within 3 days. The other will be delivered tomorrow again only 3 days. Why is it only label made with no item to ship. What is going on worst customer service ever. This has been over 2 weeks. There is no excuse. Please reply with a full refund. Your website says your delivery's are not experiencing delays and should arrive on time despite Corona virus. Live up to what you advertise.

paypal Apr 24, 2020 21:50:46 PDT
Transaction ID: ***

Hello***,
You authorized a transaction to QUALITY ONE WIRELESS, LLC. Money won't leave your account until QUALITY ONE WIRELESS, LLC processes your order.

Thanks for using ***. To see the full transaction details, log in to your *** account. Keep in mind, it may take a few moments for this transaction to appear.
Merchant
QUALITY ONE WIRELESS, LLC
[email protected]
407-856-2695
Instructions to merchant
You haven't entered any instructions.
Shipping address
***
***
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Description Unit price Qty Amount
Nokia 7.2
$399.00 USD 1 $399.00 USD
SIMPLE Mobile 3-in-1 SIM Kit
$0.00 USD 1 $0.00 USD
Subtotal $399.00 USD
Tax $30.92 USD
Total $429.92 USD
Payment $429.92 USD

Payment sent from ***
The final payment amount may change when the merchant completes the order.

Invoice ID: SM_

Terrible customer service, They would not give phone to post office after shipping label was created, after a week I ask them to cancel the order later that day they gave the phone to post office and told me they shipped last week, I only live 30 min from their location.

I ordered a phone from *** on 4/30/20 and paid for overnight shipping. It was not sent out Monday 5/4/20 as promised on Friday 5/1/20.
I ordered a phone from *** on 4/30/20 and paid for overnight shipping. Quality One Wireless LLC is listed on ***'s website as their shipping partner and directs all shipping and order fulfillment issues regarding devices to them. I sent and email on Friday 5/1/20 and received a response from Steve Small stating my order would be shipped overnight via *** no later than Monday in an email he sent twice.

The label for said package was printed on Friday however not product was shipped or received via *** as of today, 5/5/20. I called and left a message with their customer service. I sent an email as well. I sent *** an email and spoke with them via a *** direct message. I also called them, and they directed me once again to Quality One Wireless.

Around 10:30 AM on 5/5/20, *** responded to my direct message stating they would offer submit a refund request regarding my order. As I typed this, at 10:48 AM 5/5/20, I received yet another email from Steve Small stating my order would be shipped today.

I contacted *** via *** direct message around 10:52 AM and told them that I do not believe him as he was previously mistaken however, if was shipped today and I receive it AND somehow my credit comes through, I will return their funds to them.

Company took $699 from my*** card on 4/23/20. Never sent phone. Company cannot find my address even though they sent me emails. Order # ***
I still have no phone and no one in the company can find the order but my*** card shows they took the money on 4/23/2020. Cannot talk to anyone within the United States - even when asking the Florida number for help. Each CSR is trained to do nothing while babbling incessantly and then hanging up on me. I simply want my money back and to buy from another company with integrity and moral underpinnings. Filed dispute with*** Card. Awaiting answer.

No delivery updates after 72 hours and cannot reach customer service via phone
I bought phones through Mint mobile website on Thursday, April 30th 2020 (order no ***) and received order details on May 1st. However, until now (Thudsday, May 7th), the order status is stated "queued" and I am not able to reach Quality One customer service (my call always goes to answer machine). I really wish to know where are my phones now so I can decide what I am going to do next (resume the purchasing process or cancel it).

I ordered a phone on April 22. The shipping label was created April 24. It says USPS is awaiting the item. The phone still hasn't arrived as of today.
Purchase Date: April 22, 2020
Iphone 8 $349 with debit card Free 2-5 day shipping
Order #***

I ordered an iPhone 8 offline from through the straight talk website. It has been two weeks and I still do not have a phone. The tracking number provided has not updated since April 24, 2020. It only says "Pre-shipment...shipping label created, USPS awaiting item Orlando, FL 32809." I am very upset to have not received my phone yet. When I contacted the first time, Steve Small replied that the item had left the facility. However, the tracking says USPS is still waiting on it. Doesn't that mean that the package is still at the facility? This is getting ridiculous. I have emailed two more times and not received a reply.

We purchased an iphone with 2 yr apple care. The apple care service never made it to my Apple account and physical phone. It required two months of phone calls. Even Apple could not get through to them.

I would recommend the service, but not purchasing phones or accessories.

bought phone on april 24 th 2020 credit card was charged on the 25 th shipping label created phone not sent in the 72 hr time frame per their rules

RECEIPT

Date: 04-23-2020 09:09 AM
Order id: #***
Order status: Complete
3) Payment method:
Credit Card
Delivery method:
USPS 1st Class Mail
Track package: *** SafeLink Wireless
***
Order status:***
Email Address: ***

Email Address: ***
Billing Address Shipping address

First name: ***
Last name: ***
Address: ***
City: Melbourne
State: Florida
Country: United States
Zip/Postal code: ***
Phone:

First name: ***
Last name: ***
Address: ***
City: Melbourne
State: Florida
Country: United States
Zip/Postal code: ***
Phone:
Products ordered

SKU: Product Item price Quantity Total
***
Options:
Condition: New
Color: Black
Network: ***
User Manual: Download user manual
$59.00 1 $59.00
Subtotal: $59.00
Shipping & Handling: $0.00
Sales tax: $4.13

Total: $63.13
Comments or special requests

do not ship if phone doesnt work on florida plans ty ty
Transactions will appear on your credit card statement as Q1W WEB SALES. Once your order has shipped you will receive your tracking number via email once it has been accepted by the shipping carrier. In some cases it may take up to 72 hours (M-F) before being able to track your order online. Delivery times vary based on the shipping service that you chose at checkout.

credit card was charged on 04/25/2020 tried to contact them 3 times by email generic response tried phone waited for half hour went to a message center and got hung up instantly would just like my money back in my bank account tracking # came on 4/25/2020 now 4/30/2020 not shipped got a generic email on the 29th says same thing the email reciept said on the 24th complete run around for a 59 dollar phone sad that safelink has this company for a supplier

I have contacted the company numerous times about a cellphone issue. No one calls me back.
Cellphone

Order my product on 4/20 at 1130 pm was told 1-3 days to ship.It has been on pre shop since Friday 4-24. Why wont they ship my product?
4/20/20 1400

Two purchases in last two weeks with unresolved customer service issues.
First purchase 04/13 order *** total $319.93 made by *** purchase online. Item tracking stated delivered -when I contacted customer service to report it was not delivered to me they referred me to usps who could not give me additional details. Remained unwilling to refund or replace purchase. Spent 1.5 hours on phone with rep from safelink who could not resolve either. Item arrived more than a week later - it had initially been delivered to wrong address.Second purchase 04/17 *** order # made by *** purchase online as a result of not ha big received first purchase and needing safelink phone asap. Total $329.92 - additional 9.99$ paid for priority 1-3 day delivery . As of today tracking places purchase in Jacksonville FL with estimated delivery 04/27. I contacted customer service - unable to reach by phone and requested a refund for the priority shipping I paid additional for as it was not rendered see attached email response. Unable to reach anyone other than Steve Smalls by email .This company will not make right any customer service issues.

Worst customer service I have ever had to deal with and the supervisor refuses to answer or return my call. don't order from them I ordered an I phone7 plus and they sent me a flip phone it's going on 3 weeks and still haven't resolved the issue

Terrible customer service. They cancelled my order after one week and nowm I am still waiting for a REFUND

The phone stopped working about 2 months after ordering. All it would do is show up white lines. So I sent it back and and they sent it back to me
This phone is in perfect condition looking at it on the outside but now it will not charge or turn on they told me it had been damaged and they still want me to pay for it. I begged them not to do this because I am 68 and I need that phone I cant afford to pay for it and buy another one. I dont draw that much money and they are a scam you cannot even replace the battery it is glued all around and it never said anything about that in the papers it was a reconditioned phone from assurance wireless and they said it was a third party selling there phones Quality One I don't know what to do I have pictures but don't know how to put them on here they are on another cell phone they sent me that hardly works

Paid for new, sent refurbished. Now being forced to jump through hoops and ignored during RMA process
Bought my phone through Mint Mobile's website on 3/23 and paid using Affirm to get a NEW Samsung Galaxy Note 10+. When it finally showed up there was damage to the packaging inside the box and the phone charging cable inside was both the wrong cable for the phone and not even Samsung branded, it was a third party replacement cable. I did an IMEI check after reading some other complaints here on the Revdex.com website and it confirmed that the phone was not new and had been previously activated and sold in 2019. Pictures in the following album link of the packaging and charge cable: ***

I contacted Quality One Wireless to go through the RMA process and get the correct phone and then did not hear anything for a week. I emailed them and was sent an email with a typed-out label. I asked if I was expected to pay for the shipping on the RMA when they were the ones who sent me the wrong item and was told I could request a pre-paid label. Of course I wanted a pre-paid label.

I received the label (4/2/20) and sent the phone back in on 4/3, along with a printed email from the IMEI lookup and a tag expressly showing the charge cable was not even usable for that phone. I was notified on 4/8 that the return was received.

On 4/13, I was notified that there was still a *** account on the phone despite my resetting the phone to factory settings and checking my *** account for the device showing that the phone was not on my account anymore. After going back and forth with someone showing them a screenshot that my account says the device was removed and their showing me a picture of a phone saying that there was an account previously used on that device, I asked if, since I was sent a refurbished phone anyway, are they even sure that it was my account locking the phone. They did not answer this. In the original email, they asked me to either give them my log-in information to my *** account (which is a huge security risk and should never happen) or they could send me the phone back to wipe it. In the last email from them they told me they will mail the device back to me on 4/14 and I haven't received any information regarding tracking or if the phone has even been shipped back to me.

On 4/20, I emailed them asking about the status of the phone, had it shipped and if there was tracking and have still not heard back today, 4/21. I am supposed to be making my first payment on the phone in question on 4/23 (a month after buying it) and I still don't even have the phone I'm supposed to have and now I don't even have the phone I'm not supposed to have either.

Purchased a iPhone 6 plus received tracking number but the item continues to not show shipping out. Item purchased on April 16th today is April 22nd.
Can't get thru to the company on status of my purchase.

Misleading shipping and no clear answers from customer service.
I ordered a phone on 4/15/20. I received an email on 4/17/20 with a tracking number saying my order has been processed and is complete. I sent an email to customer service on 4/20/20 to customer service since several days went by and no tracking was updated and Steve S replied that the tracking will be updated within 48 hours when the package leaves the facility. It is now passed the 48 hours and the tracking isn't updated and when I inquired again about when the package would be sent I was told by Steve S once again the tracking will be received within 48 hours. I don't understand why I can't be given a clear cut answer as to when my package will be sent.

Misinformed about the warranty coverage of device purchased
I purchased a Motorola Moto E Phone on December 2019 received and activated the device on Jan 2020. The device audio stopped working on April 8 and called them but was told that the device is already passed warranty. I called the manufacturer to inquire about the warranty and found it is is still covered by the manufacturer's warranty, since the device is not repairable I received a new but lock device I called my carrier ***) about this and was told just to call the Quality one and request to unlock the phone and don't see any problem in fact gave me a code for them to unlock it. Quality one said that they cannot unlock my new device because I did not buy it from them. They refused to fix or repair my device after all. They just simply told me there is nothing that we can do...their favorite words.

I was sold a used phone but on the website it stated it was brand new. The price I am being charged is the price of a brand new phone.
I was approved with the company smart pay lease to get a phone on installment plans. My service provider is straight talk but I couldn't get the order completed online with the 4 digit approval code from smart pay on the straight talk website so I called the number it directed me to call to complete the order. The representative that answered was from straight talk and directed me to call smart pay because smart pay is who approved me for installments to purchase a phone. When I called smart pay the representative who answered advised me to type www.q1wstore.com in my browser. It pulled up a page with 20 to 25 wireless providers. I was told to click on the box that said smart pay and straight talk which made sense considering it was my service provider and the company who approved my installments. The Samsung s9 showed the condition as NEW. I completed the order with no problems. I got the phone in 7 days later and when I opened the box the card that the sim card is in had the words "for use with a used Verizon phone" I thought it was odd but actually forgot about it in there process of trying to get all my info from my old phone to the new phone and going through the activation process. 2 days after activation the back of the phone got extremely hot it got to where it was too hot to hold it. 3 days after the heat problem started there was a message on the phone that stated "your battery is being used faster than it can charge" I clicked the circle with the letter I in it for more information and it listed several reasons why it could be doing that and possible solutions ( such as turning phone off and back on or completing a factory reset) it also doesn't hold a charge very well in about an hour of being on my phone anywhere from 30% to 40% battery is used. I can not get a representative on these phone at quality wireless and after trying for 4 days I gave up. I absolutely do not think its right for me to pay the price of a brand new phone and told its brand new but get a refurbished phone. I have never and will never buy a refurbished phone. Especially for the price of a brand new one! I just feel like a phone is something you use too often to be buying 1 that was someone else's problem already. The fact that it was never brought to my attention that I would be going through a third party vendor is a little misleading and sneaky as well. I would like to have the money I have spent so far returned and I want to send this phone back and go through straight talk. I have in the past and have always gotten brand new phones with no problems. Or if quality one can send me a brand new 1 that's fine too. I just either need a brand new replacement or a refund please. I can't believe this agreement is binding considering it has false information about the device in it.

My phone was broken dont work
I want my money back full refund nothing less