Quality One Wireless

Order was cancelled and company sent out phone and billed me anyway.
I inadvertently ordered an Iphone from Quality One. Immediately afterward, I submitted correspondence via the support icon on the bottom of the screen to cancel the order. I did this twice. I followed up with a phone call where I was assured that the item would be cancelled and not be shipped. Two days later, I received notification from USPS that the phone is en route to my address. I have been calling and leaving messages without success.

Positive experience, easy to order, phone arrived faster than expected, phone was nicer than I anticipated.. thank you!

Great service

They had a huge selection of phones to pick from and they offer them at a cheaper price than most site!

The company offers a 7-day money-back guarantee on any customer's first purchase from the company. I purchased a bundle; a Vivo Go cellphone, made by BLU, and three months of service. The service was shotty, the phone couldn't handle even phonecalls, so I asked for a refund. They gave me fake numbers to call, and told me to talk to different third-parties which had not been mentioned up to this point, and I did not buy anything from them (and when I talked to them, they told me exactly what you'd expect; We had nothing to do with this purchase, so we can't help you), and they have refused to make good on their guarantee.
Product_Or_Service: Phone & 3 months of Cellular

I needed to have service on a broken cell phone I got through them from ***.
I had to have my government phone fixed on the Moto E5 Play phone I bought from *** through this company Quality One Wireless which is their third party distributor of phones. I sent it back because the speaker wasn't working on the phone. A lady Mia J emailed me from Quality One on Friday March 22, 2019 say the my was locked to *** and they couldn't fix the phone telling me it needed to be unlocked and it needed to be removed from my account before they could fix the phone. I called *** and Dennis with *** thought that was crazy and told me the phone did not need to be unlocked and they need to fix it. After several emails with Quality One they agreed to send me out a replacement phone. But some research I think they might send me back my broken phone to me.

I purchased a phone from Quality One which is a company that sells phones specifically for Assurance Wireless. I was informed by Assurance Wireless to only buy a phone from this company which is on their website to ensure compatibility.
The phone I purchased was mailed and received however it was a refurbished phone and did not work when Assurance Wireless tried to activate it. I mailed it back with a tracking number. They have acknowledged receipt of the phone but says it is locked to my account with Assurance Wireless and it needs to be unlocked. I contacted Assurance Wireless and they said they unlocked it but Quality One does not acknowledge it unlocked and refuses to refund my $80.
Product_Or_Service: Cell Phone
Order_Number:

Love the service

when I got my phone the battery is bad and mounted to the phone so I cant change it I have to charge it every couple hours or keep plugged in and sometimes when im texting or calling it turns itself off on me not to good at all wont do this again wast of money

Poor ,need to say this is a good phone .get one .

Ordered 2 smart phones from ***, the first one was great. The second one has had a few glitches but works pretty good, the service has been great.

Easy and affordable. Pick your phone, pay for it and it arrives in a few days.

I bought a safelink phone branded as a safelink phone from this company. After I received it and tried to use it on the safelink system, they said this was an *** phone and was not recognized by safelink. I returned the phone as per Q1 Wireless's approval. I did not get a full refund as they stated there would be restocking fees. So I have to pay $45 for their deceptive sales information. A safelink branded phone sold via safelink should be recognized by safelink, don't you think?

My friend, ***,returned a phone she bought from Quality One Wireless LLC because it was defective and they did not refund her in full.
On December 19, 2018 my friend ***, returned a phone to Quality One Wireless LLC. She had received it on 12/15/18 and when she went to use it discovered there was a glitch in the screen that would appear within a few minutes to 30 minutes. At first Steve S (management at Quality One Wireless LLC) refused to honor their return policy. After I called him he agreed that it could be returned. On 12/27/18 Katherine received an email saying the phone had been received and that she would receive a follow up email if there were any issues with the return and to let her know the return was processed. She never received any follow up emails, but upon reviewing her bank statement yesterday she discovered she was refunded only $159.20 of the $199 she paid for it. When I just called Quality One Wireless LLC they denied that the phone was defective and hung up on me. They didn't even follow their own protocol of informing Katherine if there was an issue with the return. Steve S originally tried sending Katherine to the*** store (it was an iPhone), instead of following their written return policy. I witnessed the defect in the phone myself and it is unacceptable for them to keep 20% of the cost and claim it wasn't defective. Any help with this is greatly appreciated.

I ordered a phone from this company on January 2nd, 2019. which they have not shipped to me.
I ordered a phone from this company on January 2nd, 2019. I received an email from them on January 3rd stating the phone had been shipped. The email provided a tracking number. This phone has never been shipped nor tracked by USPS. I contacted them several times and Steven S continuously lies to me saying they shipped it. He also claims that USPS does not do any tracking at all on the phones they ship which is preposterous. So far I haven't received the phone nor a refund.

If I could give a negative 5 would still be to good of a review for this company or the person that I have always spoken with is Steve Small, if he is not the owner, he needs to be fired. He advertises products he dont have and sends what ever product he has available. He sends out used products and sells for new products and then offers 20.00 off to keep the phone. Seems to me this guy has some how collected returned, used phones and selling as new. I saw this online and thought it might be a good deal for Christmas presents. I get them and one of them the memory was completely full of bloatware and unremovable so it is a worthless phone. I contacted Steve and was told to buy a sd card with more memory, well I did and did give more memory but the phone was so full and so slow it would take2-3 minutes for the phone to load. The other phone was ordered as new also and came in used and scratched up both were not in boxes and said to download the manual for it online. This company needs to be shut down or forced to put the correct information for the phones if used or refurbished. Instead of selling as new. The second phone was not even the brand I ordered, Steve just sent what he wanted to send. Completely Fraud in my book.

Purchased a new phone on 6/6/2018 which was defective ~ 6/29/2018. The phone would not power on at all. Customer Service stated bogus 7 day policy
Purchased a brand, new *** cell phone through FreeUpMobile on 6/6/2018 through the online link:
https://www.myfreeupmobilephones.com

The *** phone would not powere on after approximately 21 days. I tried purchasing a new battery and new battery charger through Amazon but neither worked. Found out this a known defect with certain *** cell phones.

Other problems right away were:
I could not get my new account# nor any access to my account at all for any history (phone usage nor billing)
they had the wrong email address which they blamed me on - not true.
They said when I complained about my defective phone (which is known by ) that they had a 7 day policy from purchase which was never sent to me in any format (no email / no post mail / no phone call nor text about this policy)
I insisted on full refund - they sent me a link to get my return label and I never got it. I disputed the purchase with my credit card *** on ~ 7/13/2018
On ~ 9/12/2017 , they fictitiously made up a fake letter to my credit card saying they reached out to me about the return process - I never got it.

Email correspondence with company has been submitted with this complaint showing the issues above.

This company only does transactions through *** (According to *** card) who also could not get a hold of them. I refuse to pay and want the credit back on my credit card ($208.99)

Never received item
Phone was supposed to be shipped no later than 3 days after purchase. At day 4 I called and got no reply, day 5 called and no reply. I believe they are running a scam with ***.

I purchased a phone with smartpay. It is only 6 months old and is no longer working properly. I am unable to get it repaired through all parties
I purchased a samsung galaxy s8 at *** using the smartpay lease agreement and straighttalk plan. shortly after getting it I noticed that the "c" wouldn't respond to my touch. the company informed me to use the enlarge font option or I could at my expense send them the phone to troubleshoot in which they would have for up to a month or more and I would continue to pay for the phone and service but they wouldnt give me a loaner. I declined as a parent of 7 I was unable to be without a phone for a month. I am also a foster parent in the state of kansas. now in August, my phone does not respond properly and was verified by samsung customer service that it needs replaced or repaired. samsung said that although it is within the 1year warranty they are unable to help because it is technically owned by tracfone who owns straight talk and leases phones with smartpay through ***. I called smartpay, they said to call *** extended covereage. I did. they said they can't help until the manufacturer warranty runs out. so I call smart pay back. they give me the number to Quality One Customer Service. At this point I am still unable to get a return call or answer from Quality one customer service. I call smartpay back, tey send me to *** again. they tell me to call straight talk, they tell me to call smartpay, they tell me to call Quality One. I am stuck in a vicious circle where no one is willing to fix or replace the expensive phone that I am still paying a lease on that doesn't even work properly. Monthly payment is $137.50 for 15 months. Purchase date is March 18, 2017. I used my debit card and that is how they debit my checking acct each month for the payment. the IMEI number on the phone is *** the model number is sm-g95du

This was my first Smartphone, ordering was easy, received item fast, and when I had a question concerning a problem, they walked me right though it. Great!