Quality One Wireless Reviews (%countItem)
Quality One Wireless Rating
Address: 7651 Southland Blvd., Orlando, Florida, United States, 32809
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What is the update on my order???
I placed an order through straight talk for an iPhone 11 I saw on my receipt quality wireless is the ones who will send my phone and all quality wireless did was send me a created shipping label without actually sending the item just yet... I've tried to get in touch with them and you can never get in touch with an operator... I just want my phone I paid for fast shipping and I want to know what's going on when will my phone actually be shipped??????
I just want my phone of course but I want an update on when will the phone actually be shipped I got a created shipping label but it says waiting for the item to be given basically... why create a shipping label if y'all ain't got the phone to ship yet
We apologize for the confusion. Per our website, all orders can take up to 72 hours to process (excluding weekends), regardless of the shipping method. The customer placed their order on 03/28/20, and the order was shipped out on 03/31/20 and delivered on 04/03/20, within our processing and shipping time.
Disregard, my order was shipped the day after the label was created and it arrives tomorrow so I believe I'm good now (as long as my product is what I ordered and in new working conditions)
I ordered a LG G8 Twinq phone and was sent a G7 Fit. I called and emailed them, informing them of the error and was told to ask for a Return Authorization. I was directed to ship the incorrect phone back at my expense. while asking for a refund on my shipping cost, only then was I told I could have asked for a prepaid label. After more that 2 weeks, I still do not have the correct phone. Poor customer service
I bought a phone that didn't work from day one. I called quality one.Nothing but a run around leading to nowhere after that.
I bought this phone and got a message I was supposed to supply a Assurance Wireless password from my phone carrier, which I didn't have , to get their address for a return/ repair. Operator couldn't supply it to my Text ,email , or on the phone. It had to go Revdex.com to get it. Hope it's right one. It is a long process just to get an address from these people , I lost interest in dealing with it. Nobody at Assurance ever asked me for a password to my account, just my name and a six digit PIN number for security. Quality one is asking for things I don't have between me and my carrier. They also never stated I was even buying a phone from them when I originally bought this phone. The website they hide under is called Assurance wireless dot com. Not Quality One Website , or anything even like it. They don't even have their own website with their name on it. Nothing . You buy a phone thinking you are buying one from your phone carrier , and don't find out it was Quality One you actually bought it from until it's time to send it back for return or repair. That's when things get ugly. And nasty. They send threatening notes that if you didn't need a repair That it would cost them money for them to look at it , the shipping and handling is charged both ways . Etc. No nice customer service AT all. They do nothin o their part to accommodate you in an way. Accommodate isn't in their vocabulary. At all. And I mean that . Just threats to try to make you think twice about dealing with them. To intimidate you into going away. It's a bait and switch these companies use to take your money and then run and hide after they get it.They've put me through*** trying to get their address to return their phone. With passwords I don't have. And never used on my my carriers site. Who are these people doing that I couldn't figure out. They work in cohorts with Assurance to keep people away, and send them on wild goose chases. They work real tight with Assurance wireless, to make it hard to get simple basic customer service. More of a strong arm tactic type of customer service. Bad bad people. Stay away from them . At all costs , and double check if your buying a phone from them , because you might buy from them and not even know it, because they hide behind other people's website names to get your business, and once they get it , and you got a problem, ( from them) they know how to make sure you don't give it to them. They are very nasty. I'm afraid to deal with them . I won't.They have chased me away . They got the best of me . Just had to share my expierience with the next guy in case you shop here. And please make sure you ask your carrier who your buying from and you see it somewhere , because these guys are good at hiding before during and after they get your money. Thanks.mfor b.b.b. Any company that hides under another persons name to do business is a red flag. Stay away from Quality One. Horrible scare tactic blackmailing based customer service at best. I'd rather buy my phone from a drug dealer, if it have to choose between the 2 . At least you know what your dealing with. And where to find him for refund or exchange, if you need to. Because they sure can't be less reliable. Quality One. . They got one thing right . But what's in a name? Only the name sounds good . Just more deception. What else is new?
A refund for phone. Without any more work on my part. Documentation of who these people are .businees wise. In the real world.
We greatly apologize for the issues the customer experienced with their device. We are an authorized third party distributor for Assurance Wireless that sells compatible devices for their service. I have researched further in to this customers order and the amount of correspondences that we did have with the customer. The customer purchased their phone on 05/18/19. Their device came with a 60-day warranty at which they contacted us on 08/15/19 and we advised the customer we would honor their warranty at that time and their RMA request was submitted and authorized. The customer never mailed the device in to our facility under their RMA and at this time, their device is out of warranty and does not qualify for a refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
They never stated to me when I bought this phone it was 60 day warranty. I did chat with them on 8-2020 and was told I had a full year to return it ;though, because I did call Assurance and them before the 60 day period expired to initiate a return or repair which they said took me out of 60 day warranty category and automatically extended it to their other category of one year. The sixty day warranty was all news to me , either way, because Assurance wireless warranties their phones for 1 year which
is who I thought I was buying phone from Anyway, So they told me I was active in return process.
They don't state EVEN here and now when the time expired on my extended warranty beyond August of 2019. do they?. They don't state any time anywhere when my warranty expires anywhere . Do they? If they do I'd like to see confirmation of that, but like everything else this company does they don't leave any prints of their actions there any more than an address I should have gotten. there is no documented proof of anything they are claiming. Something they are very good at doing. There is no proof of it anywhere or that I received it from them anywhere
Their claims of return dates have no dates .
All their promises are on phone callers which by the way aren't easy to get through. They don't answer their phones from serious people, after you call too many times. Their caller I'd works in their favor as well. But when I did call and get through they verbally told me It was in the year warranty category . because I did call to initiate return before sixty days .
They state RMA ? but no address. You can't send anything in for repair or refund or exchange without an address of where to send it. SIMPLE STUFF here. Again they hide that process behind a fictitious passworded account which Assurance doesn't use or give, and then ignore you and hope you go away. They told me it was a year . I challenge them to prove otherwise. They have nothing in writing that they have sent me anything with new expiration dates stating this because they would of had to put a return address on the envelope. Or in a email either. Nothing. No traces of their actions . Vague and dishonest at best. It's all verbal nothing documented. You find the rules in a "as you go" process, Always changing , nothing set you can count on. Nothing is official or documentable from them . That is just how they operate. I made more than one attempt for service , and never got it after that last call. anywhere because of their loose me tactics. But now like then and every other time I have not yet to receive a return mailing address. Still the problem. Maybe they ought to show me proof they gave me that somewhere if they want to claim they dealt with me straight. I know it doesn't exist so I'm open to that challenge and also open to having them address these password requests from Assurance questions they gave me, which I still have in my emails. I got all my records still. I know it doesnt exist on their end in their favor. I even called*** who oversees Assurances business at the time. They couldn't get an address either of this company. I Got proof of that too. All this went on a while with*** and they couldn't get a password for me either.Cat and mouse game they play. I'll just stick with my original complaint and hope it helps the next guy do his business better with these guys. They ask me for things I don't have and don't need if they are the ones I'm dealing with not Assurance . like Assurance and them claim when I initiate refund or repair, and don't give me things they simply do have, like their address. They work customers hard. Must be a reason for that. Take money , dump junk phone on you and run. It's a rouse act. I am not surprised of this kind of response from this company to try to to shuffle me away. It's what they do best. It's all they done since I got their phone from day one. But that's fine. I hope my review will help the next guy trying to buy a phone from this company and they take necessary steps in protecting themselves. I did my final job on dealing with this company in a straight up way enough. Time to move on.
To make a person go through all this mess for an "address" speaks volumes of how hard this company wants to make it hard to do business with them . Why couldn't they JUST give it from the start? Like any other company does is my BIG forever lingering question here. Just supply me an address at time of contact, or soon after with their return request ? Why such a big deal? Returning a phone shouldnt Be so hard. Simple as that.
Thanks Qualty One . Your not worth all this time, You got me to quit too. Hope the next guy doesnt suffer same fate, but with these rules I'm sure its bound to happen again. Anyway, in no way am I'm satisfied with your response here, but not surprised by it either. So to conclude I just hope I can help the next guy when doing business here . Do your homework before you break out your credit card, but of course you won't know you got a bad phone until after you pay for it and then it's just swimming upstream from there if it is a bad phone. Good luck salmon. I'll just pay it forward with my response instead and sell not working "for parts" phone I got on *** , or anywhere anyway else. I honestly don't trust to do anything with this company . Thanks Revdex.com and we'll just have to leave this messy game being played alone. I got to move on. Any and all statements I have proof of. But I'm not playing forth and back game forever. I gave all I'm going to give and it looks like they've done the same thing. And because I know the documented proof is not there from them , this game looks over. Wasn't a game at first here on Revdex.com but it's turning that way. What else is new? Serious inquiries only. Not in the business of playing games. And I can't be put on hold for hours like last time on a phone number that ISNT toll free, Another tactic that works in their favor in chasing dissatisfied customers away . Can't do it. Time is money. If what I write to Quality One doesn't mean anything and they give only brief answers in their behalf only , then I've wasted my time with them I don't have any more of. . Well just have to settle on that. Thanks again Revdex.com .I tried my best.
We greatly apologize for the issues the customer experienced, but we are an authorized third party distributor and per our warranty/rma terms, the customers device had a 60-day warranty, that has since expired.
Received a questionable phone that was suppose to be Brand New. The replacements showed to be "Rooted" and the ph*** appeared to be tampered with..
I bought a Galaxy S6 from Quality One Wireless through FreeUp Mobile. The new phone rebooted itself constantly throughout the day. It had to be returned. The replacement phone kept notifying me that the phone had been rooted and before long the screen locked and showed error "binary locked by frp block". This too had to be sent back. The third replacement phone showed the same warning that the phone had been rooted and to restart the phone. It kept saying that apps had stopped working and even cut out during a phone call. No way were these ph*** new or up to par.
I have payed nearly $50 for three different returns. I have been without service for over a month. I feel like I have exhausted every logical avenue with this company. I went over and beyond. Never once was I issued a sound working phone. I reached out to Quality One Wireless and requested a refund given the situation. I was contacted by Mia J, a rep of the company, and after considering the facts, she updated the RMA to a refund. I have even included the email I sent and the email I received from Mia J authorizing the refund.
Several days later I get an email telling me a 4th replacement phone has been shipped out. How in the world was this mistake made?? A REFUND was already authorized....
Order id: SKU:
#***
Order date: Total:
09-03-2019 09:25 PM $ 238.99
I would like a Full Refund which was already authorized by Mia J, a rep for Quality One Wireless. Also, if the 4th phone was sent out, a prepaid shipping label to send the phone back.
We greatly apologize for the issues the customer experienced. We will go ahead and send the prepaid label via email and have the refund processed.
(The consumer indicated he/she ACCEPTED the response from the business.)
Given the situation, I feel like the issue is being handled properly.
I ordered on the 9 of March I didn't get it to the 19th of march
It was 11 days before I got my phone and Steve just keep lieing
I would like 40 dollar tobe put back on my credit card
We do greatly apologize for the customers issues they experienced with their order. There was a slight delay on the device they ordered which caused a back order but we are unable to refund the customer the amount of $40 for a shipping delay.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok can u least give me 20 dollora back
We do greatly apologize for the customers issues they experienced with the delay in their order. We are unable to refund the customer as the device is not defective and there was a delay, but the customer has already received the device.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok but it was not on time and I think I should get something back
We will not be providing the customer with a refund as the device has been delivered with no further issues.
Company sent a phone that cannot be activated by carrier. No customer service offered to help with situation for a senior citizen
My carrier (Assurance Wireless) advised me to purchased a phone from Quality One (https://shop.assurancewireless.com/) because I received a touch screen phone that
I cannot use. The phone that was sent by Quality One cannot be activated and they want me to pay to ship the phone back. I explained I'm a senior citizen with no income and already paid $54 to buy this phone so I cannot pay to ship the phone back. The customer service rep was not a bit empathetic and directed me to an extension for his supervisor (Mia J). I have not once gotten through to the extension provided which makes me wonder if Mia exists. I cannot believe this is how this company treats seniors in need of help. After numerous calls and false promises, they no longer pick up when I call.
Problem Date: 3/18/2020
Purchase Date: 3/13/2020
Order No: ***
Model: CoolSnap
I would like this company to take ownership of this error and make a promise to rectify this error in a humane way. I understand there is a return policy which this company has but this is clearly a situation where you sent a bad device and there was no error or wrongdoing on my part to cause the device not to activate. As a senior, I have not been able to use my phone for a long time and this is my only means of communication on a daily basis as well as when there is an emergency. I cannot fathom how little this company is doing in 2020 to help customers who are in need of help.
We greatly apologize for the issues the customer experienced. We will go ahead and send a prepaid label via email for the customer to return the phone for a full refund or replacement due to the activation issues.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the business to ship the phone back via a prepaid label that they will be sending. However, I reserve the right to reopen this case if they do not resolve this matter upon receiving the defective phone. Please note: it is now 3/31/2020 and the phone was ordered mid-March. This business has me going in circles, calling, emailing and then repeating all of the above without any resolution on their part. Unfortunately, I am not hopeful they will do the right thing going forward.
Document Attached***
I would like to reopen this complaint because the prepaid label that the company sent does not load. I am not able to contact them to retrieve another label due to extended wait times and lack of response to emails.
We sent the customer another prepaid label on 04/02/20.
This company sold me a phone advertised as a Tracfone. When I attempted to transfer my existing service to it, I was informed that it is not a new phone and it was not a Tracfone, its from Walmart Family Mobile. Very upset and dissatisfied
bought phone. speaker not functioning. second phone same issue +carrier says phone not compatible. $29.62 to ship back 2 broken phones. beware.
on 2/3/2020 I went to shop.assurancewireless.com. I purchased a *** j3 achieve for $104. I have lifeline service through assurance wireless. I recieved the phone @ 2weeks. I went through the activation process, it was successful. I used the phone for @3-4 days. it worked great until I recieved a phone call. I noticed the speaker sound was so faint and muffled I could barely hear callers voice, in a silent room. I contacted quality one and I opened a rma warranty claim. it was accepted and I sent back the phone and had to pay $14.81 to ship phone back to quality one.
I received a replacement phone on 2/28/2020. I started the activation process and this time it was unsuccessful. I contacted assurance wireless and after troubleshooting device with them 3 separate times I was told that the replacement phone was not compatible with assurance wireless, my carrier. I also noticed that the phone had the original speaker issue. (extremely faint) I ran it by 2 other people to confirm it was not an issue with phone settings or my hearing. I contacted quality one wireless told them about the issue on 3/2/2020. They said I would need to complete another return request online to initiate rma warranty. I told them I wish to be upgraded to a *** A10e phone as the price is listed as $130 bucks on the website. this would be comparible to my original $104 dollars + the $29.62 I was now expected to pay to ship 2 broken phones back to seller. the rep told me I had reached the warranty dept (407-856-2666) they said I would need to call assurance wireless sales. I contacted assurance wireless a fifth time. the interaction number they gave me was #.***. they told me they don't handle any phone sales they only handle free lifeline phones and all phone sales are handled through quality one. they also told me I would not have to pay a second return fee of $14.81. they said they would be willing to have a 3 way call with quality one. assurance wireless then called me angry and said the mistake was mine. they said I must have went to the wrong website when I ordered the phone and purchased a phone usable for virgin mobile. I disproved their accusation because had I purchased the wrong phone I would have not been able to activate it and use it for 4 days. they spent 5 minutes trying to convince me that it was a figment of my imagination. Back and forth issues went on for 3 more days. I tried to start the RMA request again online for the phone and there is no option to start another warranty return on my end. I contacted quality one again on 3/3/2020 am. the agent said they didn't not send me a non compatible phone. We spent another 45 minutes pulling numbers from the phone, software, and sim card. No progress was made. he said he would reach out to his tech support dept and that I should expect to hear back from them within 24-48 hours. I had enough. I told him at this point I would like to return the phone. he said I will need to pay the $14.81 to ship the phone back to him. about 10 phone calls back and forth, 16 hours of on hold, troubleshooting, complaining and given the he said she said run around I feel obligated to file a complaint. not only do I not have a new phone but now I am out $29.62 for this experience.
-I never got what I paid for.
-paid $104 dollars +$14.81x2=$29.62 shipping.
-I knew phone was a 2016 model. I kept low expectations.
-my original invoice number is #96-1178
-under their warranty disclaimer it says reconditioned phones are tested for speaker functionality. it clearly wasn't 2x.
quality one said they would reimburse me for the phone but not for the shipping cost.
if quality one would be willing to send me a samsung a10e and could guarantee the phone will be thoroughly inspected for compatability and any functioning issues i would be content. samsung a10e is listed on there website for $134.00. this would be equivelant to my original $104.00 dollar purchase +29.62 (shipping cost total for 2 bad phones)=$133.62. they would still keep the money. I would have a phone. If that option is not reasonable i would like to be reimbursed $104 dollars for returning phone and to be reimbursed $29.62 for returning 2 non working phones.
We greatly apologize for the issues the customer has experienced. The device was tested prior to being sold and when the customer returned the phone under their RMA, the phone was tested again and no issues were found with the speaker. Due to the customers experience, we will be sending a prepaid label so they can send the phone back at no cost and receive their full refund. Unfortunately, we cannot refund the customer for any shipping fees that they paid when shipping the phone to our facility, as it was not a charge made to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unfortunately when I contacted you (Q1)and requested a return label I was told,'that's not the way it works' and I had to pay the shipping again. With your 72 hour return policy window I had to mail your phone back the day before you offered me a prepaid shipping label.
After I sent the phone to you the first time I recieved an email from you that stated the phone was 'repaired/replaced'then sent back to me. Now upon reading your response it state's you did not find anything wrong with the phone??? Why would you tell me the phone was repaired/replaced if you found nothing wrong? If I was sent back the original phone why was it not compatible with my carrier after it was returned?
I am shocked to see your company has an A+ rating with the customer service I have experienced.
We greatly apologize for all of the customers issues with their device and have sent the prepaid label to return the phone for a full refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
The phone was shipped back to you on the 3/5/2020. You recieved the phone on 3/10/2020. 2 days before you posted your response on 3/12/2020. I am still waiting for my refund...
If the customer can, please provide the return tracking number and the address they returned the device to, as we have not received the device in to our facility.
(The consumer indicated he/she DID NOT accept the response from the business.)
I already posted the tracking numbers. Attached documents on this claim. The same person signed and accepted the package both times....
We have checked further in to the customers return and they have been fully refunded at this time.
Quality 1 sent us a Coolpad Legacy phone that could not be activated on the Assurance network. We returned the phone and they refused to give a refund
My daughter is developmentally delayed and frequently breaks phone. We purchased a Motorola e5 phone for her that had technical issues and although we had a 1 year warranty Assurance would not refund the money and instead sent us a refurbished UMX phone. Knowing she frequently breaks phones and the UMX phone was not new we purchased a Coolpad Legacy Go phone for her which unknown to us was from Quality 1. When she broke the UMX phone, we tried to activate the Coolpad go phone but we were told it's a boos network that is incompatible with the Assurance network even though we purchased it on their online store- see receipt.They said that they would try to get it to work but didn't get back to us. We then sent the phone back and received a letter on Jan 2 saying we had to call them as the phone was synced to our account and ask for it to be removed by reactivating even though we no longer had it and it couldn't be activated in the first place. We called and they couldn't find the phone on their system despite the letter we received. We called QUality 1 and they were no help as they only sell phones we were told. I filed a complaint with the FCC who referred it to a*** executive who called Q1 on our behalf and we were told the phone was unlocked and we would get a refund in 7-10 days . When no refund arrived we called*** back and said that the phone is still locked even though he previously told us it was unlocked. Quality 1 said no refund would be give as the phone is still locked! We never used the phone, sent it back in the original package and never activated it as it was on a different network so everything we were told was fabricated.*** referred the matter back to us as Quality 1 refused us the refund we were owed.
We would like a full refund of the cost of the phone that we returned ,unused, which is $105.55. I do not want any deductions for restocking fees.
We would be more than happy to look in to this for the customer and come to a resolution. We need the following information to be able to further assist them: Name on the order and order number. Once we receive that information, we can look in to a better resolution regarding this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response requests more information regarding the name on the order and the order number.
The name is*** ( my special needs daughter whose phone it is) and the order number is 930802.attached is the receipt.
We greatly apologize for the customers experience and issues they have had with this device. It is our policy to have the device removed from the service provider account to proceed with the RMA but due to all of their troubles, we will have the refund processed and RMA closed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will wait to receive the full refund before agreeing with the resolution but do appreciate your efforts to resolve this frustrating matter. I fail to see why they would insist on removing the device from our account when in fact it couldn't be found on the account by their service rep. That policy needs to be abandoned as it serves to prevent people from getting the refund they deserve. Also the policy to replace a new phone with a refurbished UMX phone is horrible and does not promote good customer service and a positive impression of Assurance and Quality One. In addition, people should be told the phone comes from Quality 1 rather than Assurance. Since a large majority of their clients are poor people or special needs people, I feel that more compassion and support needs to provided to that population who can ill afforded the time, persistence and expertise it takes to navigate this terrible process. If my experience helps just one person have a better one then it will be well worth the hassle. Thank you
We greatly appreciate the customers feedback and will get this resolved for them as soon as possible.
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no date given as to when we can expect our full refund. ' As soon as possible' is not acceptable! I fail to see how a company the size of Quality 1, can take almost a month to write a check for $105.55 to a consumer who returned the unused phone sent to them in error with a full refund the same day they agreed to give the refund. Considering that they give I'm sure, few refunds, their accounting department can not be overworked with a deluge of refunds! Have someone reading this at Quality 1, call the accounting department and direct them to issue my refund immediately! It is not brain surgery!!!! As you can see, my patience is gone but not my persistence and will to get this resolved.
E
As of today (03/24/20, the customer was refunded.
Thank you !! We finally received the full refund today due to your efforts and dedication which exceeded those of the FCC and finally convinced Quality 1 to issue our refund! I was unwilling to agree with any of the responses until
We received the refund so now I can say we agree! Thank you again for a job very well done! Stay well in the outbreak- we need you.
Order #*** LG Tribute Dynasty phone rec'd 2/18 is defective.
Order #*** LG Tribute Dynasty phone rec'd 2/18 is defective.
Customer service denies ever they sent it and refused to send replacement or refund after I spent almost 4 useless hours on the phone with their customer service.
Phone will not turn on despite being fully charged.
They refuse to respond to repeated emails.
I paid with ***.
Attached is their invoice.
I want a full refund and a prepaid mailing label to send the defective item back.
Due to the customers issues that they have experienced with their device, a prepaid label has been emailed to them so they can successfully return the phone for a refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I already returned the items in question at a cost of $10.90. I would like that to be refunded.
Unfortunately, we cannot refund a cost that was not charged to us.
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refund of my postage costs.
Unfortunately, we cannot refund a cost that was not charged to us. We are more than happy to refund the full amount for the order, in the amount of $112.93.
The company failed to deliver the phone within the promised time frame; I was thus unable to use it; they have failed to return the money I paid.
-I was promised the phone would be shipped within 72 hours of my order being placed
-I paid extra to have the package delivered via expedited shipping
-I placed the order on the afternoon of December 26; even allowing for the New Year's holiday, I was of the understanding that I should have received it no later than January 2 or 3, 2020, when I placed the order
-They emailed me on December 27 indicating did receive the order, and would ship it out within 72 hours
-However, the phone was not actually given to the carrier to begin the shipment until over a week had passed after I placed the order (10:42 on 1/3/20)
-I noted USPS did not mark the order as received on 1/2/20; thus, I contacted Quality One / PagePlus via their internet customer service portal on 1/2/20 & requested that they change the shipping method to overnight so it would get to me by 1/4 & advised that I would be leaving the area and unable to receive the phone after 1/4. (Unlike other help issues on their website, they did NOT allow phone call contact for concerns/questions re: phone orders.)
-Quality One / PagePlus did not change the shipping method; they mailed it the original method; USPS indicates Quality One / PagePlus gave them the phone to be shipped after 10pm on 1/3
-I contacted Quality One / PagePlus on 1/5 via their internet portal, and advised them that I was now out of the country and asked for the shipment to be canceled; their representative told me they would not cancel it, but that I could return the order. (I left on 1/5/2020 for a study abroad program, and needed a new phone for the trip. I had to purchase another one from a store prior to getting on the airplane because of Quality One's delivery failure.)
-It cost my parents $10 to ship phone back to Quality One / PagePlus; the company received it 1/18/20 in new/unopened condition.
-Quality One / PagePlus did not credit me full cost of the phone; they refunded me $319.20, when I had paid $408.99
-I have contacted them multiple times to ask them to correct this; they replied once, stating they considered this a restocking fee; I pointed out the phone was returned because of their service failure and felt that a restocking fee was unfair and requested they refund the other $89.79; they have not replied since my latest request (over a week ago now)
Please see my attached receipt, documenting that their records show that the order was placed at 3:21pm on 12/26/2019, and I paid $408.99. Please also see the attached record of the USPS delivery of the item they sent, indicating that the USPS did not receive the item from the seller until 10:42pm on 1/3/2020. Please also see the printout of the credit card transactions from the seller, indicating a refund of only $319.20.
I would like Quality One to post a $99.79 credit to our credit card: the other $89.79 for the amount they did not return to me when the phone was returned, and the $10 we had to pay to ship the phone back to them because of their poor service.
We greatly apologize for the issues the customer has experienced. Per our website, all orders can take up to 72 hours to process (excluding weekends) regardless of the shipping method. Our daily order cutoff time is 1pm EST so we did not receive the customers order until December 27th. Due to the holidays, our facility was closed on December 31st and January 1st, so their order did ship on January 2nd and USPS scanned it in to their system on January 3rd after 10pm. We are unable to upgrade the customers shipping once the order is placed and processed. The customer did return their device under an RMA request but per our website, if the device is not defective there is a restocking fee. Due to the customers issues, we have refunded the remaining funds for the customer.
Sent me a discarded phone that has been heavily used when it should be certified pre-owned, not pre-owned to the point of recycling.
I want a full refund, no restocking fee, for the phone I ordered, LG Tribute Dynasty. The store said it was "certified pre-owned" for $59.00. Certified pre-owned means gently used and clean. The device I received in the mail is filthy around the battery and under the back cover and looks like a heavily used device. There are scratches and scuff marks and stains on the back cover; visible deep fractures are in the front screen. I was disgusted. This phone looks like it belongs in the trash, not resold to paying customers. It is definitely pre-owned but not certified! No self-respecting company would label this as certified pre-owned. I called the company and the sales rep didn't even want to listen to me, saying how "cheap" the phone was and this phone is exactly what "pre-owned certified means." Cheap doesn't mean you can send me a piece of junk! I will also dispute this through my credit card company.
I want a full refund, NO restocking fee, for the phone I ordered and a prepaid shipping label for the return.
We greatly apologize for the customers issues they experienced. A prepaid label has been sent to the customer to send the device in for a refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not just ask for a prepaid envelope for the return. I need assurance in writing that if I do return the device, I will receive a full refund of $63.71. You have not responded to this part of my request. If you are going to fund the shipping but still charge me the 20% restocking fee and $9.99 shipping and handling fee, I'm not paying you $20 to process the return. I would rather keep the phone for legal purposes.
The customer will receive the full refund once the device is received in to our facility and the charge-back is completed on the credit card companies end.
I ordered a phone 2/5/2020. I paid $349 for a Samsung Galaxy s8 and clicked the 1-3 day shipping. My phone still hasn't shipped
I ordered a Samsung Galaxy s8 for $349 on 2/5/2030 and clicked 1-3 day shipping. Friday I got an email saying it was shipped when I went to track the phone it says still waiting to accepted the item when I call customer service it says they are closed I emailed and they keep telling me to wait another 48 hours I only ordered because my phone is broken and I needed a new phone. I just want the phone I paid for.
Id like to have the phone I purchased and half my money back becasue I paid $349 and expected to have it by now. Not be told keep waiting when I selected 1-3 day shipping
We have checked in to the customers order and see that it did ship out under their order and tracking number. Per our website, all orders can take up to 72 hours (excluding weekends) regardless of the shipping method. The customers order has been shipped and is expected to be delivered on 02/14/20 by USPS. The customer also used a coupon code for USPS Priority Mail so they received free shipping on their order.
(The consumer indicated he/she DID NOT accept the response from the business.)
I expected my phone to arrive in 1-3 business days like the website stated. Everytime I contacted the company they were closed or didn't have any information. It shouldn't matter if a coupon was used for shipping they should honor the 1-3 days and add to there website that it will take a week to process orders. I'd like some kind of refund back.
Per our shipping terms that are available during checkout for all customers, all orders placed on our website can take up to 72 hours to process (excluding weekends) regardless of the shipping method. The customers order was shipped within our shipping terms and at this time does not deem the order for a refund.
On cyber Monday 12/2/19 19 I ordered a Samsung Galaxy cell phone on the *** Wireless web site. This website did not at any time advise me the consumer that the phone was being supplied through a 3rd party contractor with *** ,*** Web Sales.On 12/3/19 I called Q1 Wireless Customer Service to cancel the order and request a refund. I was assured at the time that this was doable because the phone I ordered was not in stock and was on order not scheduled to be in their stock to ship to customers for another week. After encountering repeated difficulties contacting Q1 Wireless regarding my refund, on 12/14/19 I am shocked to receive the phone, whose order I had cancelled, in the mail. From that point on I spent weeks calling and using email to resolve this matter with Q1 and *** to no avail.Calls were diverted directly to voice mail and e-mail were returned stamped "undeliverable". It took me until 1/3/20 to gather the necessary information from Q1 Wireless to return a phone to them that I had cancelled, at my expense. Finally, adding insult to injury, when my refund was finally redeposited in my bank account it was minus $15.80 which represents a restocking fee that *** felt justified to charge me when under the circumstances I just described to you I find totally unfair to me as the consumer. This transaction, that I entered into in good faith, ended up costing me $30.10, ( inc. return delivery charges of 14.30 and all I have to show for it is a feeling of being taken advantage of. Thank you for your consideration.
Product_Or_Service: Sansung Galaxy (cell phone )
Order_Number:
Refund In light of the fact that I contacted Q1Wireless in ample time for the order to be cancelled and by doing so averted the need for the phone to be sent to me resulting in me having to incur cost for returninh the unwanted item as well as a restocking fee; and taking into account this matter took over 6weeks to resolve because of Q1Wireless poor customer service I think that fairness requires a refund to me of the $30.10 I paid for return shipping and restocking. Thank you.
We greatly apologize for the issues the customer has experienced. We will go ahead and refund the customer the remainder of their order. Unfortunately, we cannot refund the customer for the return shipping as it was not a charge made to us.
We purchased and paid for a telephone under a 72 hour advertisement guarantee shipment that never shipped. Tracking proved the package never left Q1
Called in 72 hours after paying for expedited shipping and was refunded the expedition charge but also removed from expedited shipping going from overnight to snail mail. Six days after paying for the product under the 24-72 hour guaranteed shipping advertisement I was harassed by Steve and downgraded to slower shipping just for checking the status and requesting explanation. Now the order has a pretend tracking number showing the 72 hour guarantee is way past. Tomorrow will be double the guaranteed shipping time and no offer for compensation or loss has been given.
Compensation in the way of overnight delivery of phone ordered and complete removal of false advertising immediately OR overnight delivery of phone ordered and compensation for economic damages caused by misrepresentation of sales and delivery practices.
We greatly apologize for all of the troubles the customer has dealt with regarding their order. We did refund the customer for the overnight shipping due to a slight delay on the order, but due to that refund the shipping was changed to USPS Priority Mail and has already been shipped out. Again, we greatly apologize for their troubles.
(The consumer indicated he/she DID NOT accept the response from the business.)
The refund was only given after terms and guarantees were way past. Phone arrived 9 days after guaranteed expedited order was placed causing over $1,500 in losses.
They are seeking payment from my credit card company for two phones I did not purchase. I refused delivery of the phones.
I attempted to purchase one phone from Quality 1. Quality 1 charged me twice. I attempted to cancel the entire transaction, but I could not reach their customer service, since they post no customer service numbers online. So I canceled my credit card the same day as the order. Nevertheless, Quality 1 shipped out two phones. When they arrived, I refused delivery. They continue to contact my credit card company requesting payment for phones that were never delivered. USPS told me that the phones would be returned to Quality 1, yet still the company wants payment for phones that were not purchased and not delivered.
Stop attempting to get reimbursement for phones that I never received. Stop contacting my credit card company requesting payment. Send me a notice that states that the issue has been resolved.
We greatly apologize for all of the troubles the customer has experienced. We have received both orders and have attempted to refund both orders but due to the charge-back still being under review, our system gets denied to process the refund. The customer will receive their refund but the credit card company will not release those funds until the charge-back is closed on their end.
(The consumer indicated he/she ACCEPTED the response from the business.)
Bought NEW Phone. . Received A Referb With Faulty Charging Port. .
Bought NEW Phone.Through Total Wireless via Affirm - Which Unknown To Me Is Fulfilled Through A Third Party (Quality 1). . Received A Refurb
Phone With A Dirty Beat Up Box, Nonfactory Protectant . . Shipped In A Mailer ENVELOPE, With Dirty Faulty Charging Port. . After No Luck With Calling Them, I Emailed Them And Recieved A Reply From Steve At Q1 & He Assured Me Its New W/Warranty, The Conditon And Multiple IMEI Checks Say Different . . . Sent One Last Email, With Photos - Hoping To Get The Phone That I Paid For . .
To Have The Correct Condition (New) Phone Sent To Me So i Can (Again) Transfer My Phone Data And Then Mail This Defective Refurbished One Back. . . This Was Never An Issue With Verizon So I Dont See Why Q1 Couldnt Do The Same .
We greatly apologize for the troubles the customer experienced. After looking in to the customers order, the device is new. That device does come in a generic box that is shipped in a padded USPS envelope, just as all orders are sent from our facility. Due to the issues with the charging port, a prepaid shipping label will be emailed to the customer to return the phone for an RMA that we will submit on her behalf for a replacement and she will receive it to her email inbox.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Device Ordered Was To Be "New" But The One I Got Was Not New Like Stated (Condition &Multiple IMEI Checks Verify That) and The Box Was Not At All Generic, Was A Standard Note8 Box (Just Dirty And Beat Up) - Phone Itself Was Not In Factory Protectant Wrap That Protects The Screen, and The Charging Port Was So Loose You Can't Move The Phone At All If Attempting To Charge It.. It Is Not A New Phone. .Could Have Been A Mix Up At Some Point Unbeknownst To Quality1, Whatever The Case Is I Would Just Like This Fixed, Phone Is On The Way Back To Quality1 Via Original Shipping Packaging With The Provided Shipping Label.
Purchased Screen Protector Is On Phone, Sent Packaging Back For That As Well - Hoping To Get A Replacement On That Also.
We did receive the device in to our facility on 02/05/20 and will go ahead and process the RMA for a replacement.
(The consumer indicated he/she ACCEPTED the response from the business.)
Received The Replacement Phone Today, It Was Mailed In A Box This Time (Thank You!!) And Is Infact A NEW Note8 - Visual Condition As Well As Multiple IMEI Checks Verify That .
Was Also Sent A Replacement Screen Protector Like Requested .
Beyond Happy This Is Now Resolved !
"New" IPhone 11 came open box, purchase *** at time of sale and provided no way of activating it. Impossible to get ahold of goes to voicemail
Went through Mint mobile to purchase a NEW iPhone 11 for my daughter with *** (order***) to take advantage of the Affirm payment option and free 3 months deal. At the time I didn't know the phone was provided by third party -quality one. After waiting for weeks with no shipping update it finally arrived. After paying full price for a NEW phone it came OPEN BOX and with no instructions on how to activate my prepaid ***. It is beyond deceptive to advertise and pay full price for a used phone when I could pay the same thing to *** and get a brand new shrink wrapped never opened box. I did not want or pay for someone else's return/refurbish. Second I can't get a hold of anyone at Q1, always sent to voicemail. The phone I received works but it is deceptive marketing to say that you're buying a "new" phone when infact it's open box (I called *** to double check if the phone came with the *** pre activated from Q1 and all they could see is that the phone was used on *** previous) I do however need to activate the ***. Either they tell me how to do that ASAP or refund my money so I can pay *** directly to have a functioning product. Mint mobile takes no accountability from their customer care line - just push you off to q1 to resolve and you can't get ahold of anyone at Q1.
Provide me with a way to activate the *** I purchased at time of sale or refund me the full purchase price immediately.
We do greatly apologize for the issues the customer is experiencing. All devices are tested for software and cosmetic defects before they leave our facility so that is why the box was "opened" but the phone was brand new. The customer has to contact*** directly and provide them with the device information(IMEI) and have the*** Care activated.
I purchased a phone from straight talk which ended up being sent by quality wireless and it's not compatible with straight talk.
So I purchased a phone December 31st 2019, I finally received the phone January 13th.. I purchased the device from the straight talk website not knowing it would be shipped by a third party (quality one wireless). The device I received from quality one wireless is not compatible with straight talk and the SIM isn't compatible as well. Now I'm dealing with the headache of multiple phone calls back and forth with straight talk trying to find a way to get this device registered.
The device was supposed to be compatible with straight talk, that is why I ordered off the straight talk wireless website.
Also the device quality one wireless sent me says it was factory reset 11/02/2019, the device I purchased was supposed to be a brand new device compatible with straight talk.
Quality one wireless is a complete scam. With all of the complaints people have left I don't understand how this company is still in business.
I want the device I purchased. I purchased a brand new Samsung Galaxy s9 plus compatible with straight talk wireless.
We greatly apologize for all of the troubles the customer has experienced. A prepaid label will be emailed to the customer so they can send the device back in for a full refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not want a full refund. I want the exact item I ordered. If I get a refund I would have to order it again off the straight talk website and have this issue start all over again. So no a refund will not be okay, an exchange for the device I was supposed to receive is what I want.
We will be reaching out to the customer via phone call to troubleshoot with her device so the issue can be resolved.
Rcvd*** Iphone7 preowned. Not operating as should. Spoke w/Andre adv credit $249.00. Credit only $199.20. NN $49.80 credit due.
*** IPhone7 order. Called spoke w/Andre returned phone order #***.Andre filled out return form said crediting $249.00. Only received credit $199.20. Need credit due $49.80. Called many many times always on hold after holding long wait times recording comes on phone says they are open to 6pm. Then recording says sorry we are closed. Called back spoke with Andre again said transferring me to Nia supervisor X512 and after was transferred held for long time and recording then came on and said leave message. With Quality One you hold on the line for ever and nobody picks up. Then so annoying after holding for supervisor Nia for fifteen minutes recording comes on leave message. Wouldn't have returned phone if home button not working properly and battery had issues. Trying to get my refund credit of $49.80 as soon as possible.
Quality One Wireless LLL should refund the amount due as soon as possible of $49.80. The phone was returned because of two issues. Quality One Wireless LLL should answer their phones and have a Customer Service Department that answers all questions. With this company you just keep calling calling calling and holding holding holding and many times after holding recording says they are closed. How annoying is that. How annoying is it to be transferred to Nia X512 a supervisor who doesnt answer her phone. After holding for a long time there is a recording leave a message or they are closed!
We would be more than happy to assist this customer. Per our website, all RMA's are subject to a 20% restocking fee if the device is found to have no defects. Our trained technicians tested the device and found no issues and that is why the customer did not receive the full refund. Due to the customers issues, we will refund the remaining amount.
(The consumer indicated he/she ACCEPTED the response from the business.)
Since Quality One is issuing the due refund of $49.80 as soon as possible I will check my credit card to make sure credit card was credited on Jan 15,2020.