Quality One Wireless Reviews (%countItem)
Quality One Wireless Rating
Address: 7651 Southland Blvd., Orlando, Florida, United States, 32809
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+1 (407) 857-3747 |
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www.q1w.net
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Good products, good prices, speedy shipping with tracking numbers. I couldn't have asked for more. I would buy from this company again.
Hello,
What a wonderful review!!! I am happy to hear we have met and exceeded your expectations.
Thank you
Purchased and paid phone but have not received the item purchased. Emailed and phoned and they promised but still nothing. Asking full refund
Purchased 1 smart phone via safelink wirless.com at the end of May. Received the phone June 20th and did not like the phone so sent back to company for refund credit for another new phone. I paid $130 additional for a new phone on July 14 and I have not heard or received the phone. It's July 28th. I spoke with customer department and numerous email exchanges with Telisha M. for quality Wireless and I was told phone would be mailed with tracking information on July 27th and NEVER RECEIVED an email or tracking information on my new phone. I am very frustrated with their business practices as well as following up with the customers.
I would like full refund for $52.02 for 1st phone and $130 for the second phone. I am asking refund for $182.02. Thank you.
The customer decided to that he wanted to exchange the phone he purchased from us. We advised that the phone he requested was more expensive and emailed a invoice for the difference. The email that the customer provided on the original order was not correct and the invoice was not received. The customer contacted us and provided a difference email and the invoice was sent. We have had consistent communication with this customer. He was advised on 7-27-18 that he would receive a tracking number via email once the order shipped. The order was shipped and delivered on 7-30-18. The customer was contacted to insure that the order was received. We apologized that he did not receive the email with the tracking number on the 27th and offered a $65 refund for the inconvenience. The customer accepted the offer and the refund was processed on 7-31-18 for $65.
(The consumer indicated he/she ACCEPTED the response from the business.)
They offered $65 credit and I received the phome.
I wanted a *** Galaxy phone at a reasonable price and was successful. When I purchased the phone, it came before the expected date and was just what I wanted. I truly thanks you guys for making my phone experience a success. Keep up the excellent work. Have a great day guys.......
Hello,
Thank you so much for a wonderful review. We appreciate your business.
The first phone I bought from them would not power on even after charging for 5 hours. HOWEVER I returned the device and was issued a full refund within 3 business days. Not only that but they actually called me and told me they found the same issue and asked if there was anything they could do to make my experience with them better. I told them I really wanted the same phone but I did not want to pay full price after what happened. Well they gave me $100 off making the price of the phone $149 . Customer service was absolutely out of this world Amazing. The woman I spoke with Telisha was very sweet and professional. They even promised me they would quality check the new device they are sending before they send it. I am just floored at the kindness and communication of this Company. I have NEVER been treated so amazingly by any other company. I wish I could give you guys 10 stars and Telisha, you are absolutely amazing woman and I thank you guys so much for working with me. It is very much appreciated
Thank you for the kind review. We really appreciate and value our customers.
I purchased a phone that was supposed to be connected with straight talk wireless offline on a contract/lease total 250.00 paying through smart pay. I cannot get services with the phone because it's locked and I cannot get in contact with anyone to provide the pin. I attempted to return the device within the 30 day period but they would never send a return shipment label and insisted that they send a new SIM card with did not work. I initially paid 80.00 upfront and 35.00 is being taken from me monthly for a phone that I cannot use. This company is a scam and refuses to give me a refund.
Product_Or_Service: IPhone 6 lte
Order_Number: N/A
Refund I wish to cancel my contract with them, get my debit card off file,and receive a refund.
The customer left a voicemail and we reached out on May 22, 2018. However, the voicemail was not set up to leave a voicemail. We have advised the customer to contact *** to cancel the lease agreement to return the phone. The return policy is listed on our website and on the packing list.
(The consumer indicated he/she DID NOT accept the response from the business.)
Myself as well as a straight talk rep in a*** store attempted to contact quality one and I NEVER spoke with anyone about a pin number expect for straight talk. They made it impossible for me to be able to return the device in time enough to reiecve a refund and are still charging my card
(The consumer indicated he/she DID NOT accept the response from the business.)
I've contacted smart pay and am trying to cancel the lease however they are telling me I will get no refund and am still responsible for payments in a phone that is locked until they get it back. I want a full refund
We cannot assist with a agreement that was signed by the customer and ***. He will have resolve the issue with ***.
Bought a new Galaxy S5 from them. It didn't work. When I returned it, they said the warranty is void.
I bought a Galaxy S5 (Order# ***) from this company through the *** on May 22nd with my debit card. When it arrived, and I turned it on, the screen was displaying a snowy image similar to the static on an old television screen. I submitted an RMA that was approved on May 29th (RMA# ***) and shipped the phone back to them hoping for a repair or replacement. They sent an email on the 12th of June that they had received it and were processing it. A few days later (without any additional email correspondence or shipping notification) the phone showed up in my mailbox along with a slip of paper saying "NTF No trouble found." I thought this was strange, and as soon as I turned the phone back on, it was still showing the same staticy image I had sent it in beforehand for. I contacted them with pictures of the issue and received a prepaid shipping label and additional email from Telisha approving a second RMA. I shipped it again and got the received mail on June 21st.
On June 26th I received an email that stated:
Hello,
We have received a update from our RMA department. We are showing there is a crack at the top of the phone. Unfortunately, this will void the warranty with us. The phone is being shipped back to you.
Thank you
Telisha
At this point I am flummoxed. I never even got a chance to use this $200 phone, much less put it in any sort of situation where it might get some sort of crack in it.
At this point I don't even expect them to try and help me anymore. This has been one of the worst customer service related experiences in my life, and I hope people considering Quality One Wireless LLC in the future will see this and have second thoughts.
I just want them to fix the issue I have with the phone, instead of scamming me out of my money.
The customer submitted a return request on 5-28-18. We received and logged in the phone on 6-4-18. The phone was tested and was found to be working properly after a factory reset. The phone was able to make and receive calls. We contacted the customer and advised that the phone was working properly and would be shipped back. The customer contacted us on 6-18-18 to state the phone was not working and had a snowy display. We requested pictures and the phone was shipped back to us. Once we received the phone we noticed a crack at the top of the phone. Any physical damage will void the warranty with us. We advised the customer that the phone would be considered out of warranty due to the physical damage. The customer stated that he was not responsible for the damage. Our returns department reviewed the picture the customer sent and was able to see the outline of the crack in the phone. We have provided the picture the customer sent that is slightly lighten and a picture once in our possession. The phone was shipped back to the customer on 6-27-18 using USPS First Class: ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
This second picture is with the slip of paper they sent the first time they returned the phone saying, "NTF No trouble found" when the commented trouble is obviously still present. Meaning there was no crack found when I first sent it to them. When they returned it, the problem was still present, and as such, I would have had no chance to use the phone or put it in any sort of situation where a crack could occur.
I believe that the crack was either made when they were inspecting the phone the first time, or during the time it was shipped back to me.
If you notice in both pictures, I never even removed the protective film it was first sent in to replace it with a screen protector, since I hadn't been able to use it.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not put a crack in the phone. They charged me $200, sent me a faulty phone, ignored my first attempt at getting them to fix it, and now because of some crack they put in the phone, are denying any responsibility on their end.
This was going to finally be my first smartphone. It's unfortunate that Quality One Wireless cares so little about their customers.
The customer provided 2 pictures one with the paper in front of the phone and one without. The picture that was provided is the one without. I have attached a snapshot of the message the customer sent showing 2 pictures were sent.
Dishonest business practices.
I purchased a phone from this company that turned out to be defective. It was extremely difficult to get a return authorization and return shipping label. Once the phone was returned, I received only a partial refund, even though the service provider themselves told me the phone was defective. I should receive a full refund.
I am going to accept the partial refund out of a desire for this troubling matter to be closed. However, I wanted to bring this to your attention.
The customer sent the phone into us under the warranty. It was stated that the voicemail was not working properly. The voicemail of a phone is service to the phone. Having trouble with the voicemail does not constitute a defective phone. We received the phone and found the voicemail to be working properly. Our warranty policy states a restocking fee for any phone returned that is not found to be defective. The refund has already been processed with the restocking fee.
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund policy stated a full refund if found defective. The service provider, Safelink told me the phone was defective after several attempts to fix the problem. I will accept the partial refund. However, I don't believe the response I received, especially after I read about all the complaints and lawsuits against this company. I will definitely file a complaint with Safelink corporate management.
Delivery was faster than its estimate. I'm happy about that.
Thank you for review. We appreciate your feedback.
I ordered my phone, and received it within three business days. I have been very happy with the service and the performance of the phone.
Thank you for the wonderful review. We appreciate your business.
Refund was promised and not delivered.
I purchased a cell phone in December. At the time of purchase I was not told that it would not work with my carrier due to my geographical location. I called customer service numerous times trying to activate this phone before someone finally told me it wouldn't work with my carrier. They told me to return it to a specific address, and I would be refunded. So I did. Weeks went by with no refund, so I called them. Thry informed me that I had sent it to the wrong address (I sent it to the address I was told by customer service) and that they would be able to retrieve the phone from that location. So I waited a while longer, still no refund. I contacted the location where the phone was delivered. They claimed at first to have no idea of receiving my package, until I told them I had a USPS tracking number. Then they claimed that they had forwarded the issue to their internal team and that I would be notified when they knew something. That was February. I have heard nothing further. I contacted the location where it was supposed to go. They informed me that, no, they could not retrieve it from the other location after all and that it was my responsibility to have it returned to me and then send it to them. I have heard nothing further since February. The cost of the phone didn't exceed $50, however I am a single mother of four and the phone was bought for our family's Safelink Wireless plan.
Refund of my $39
As a courtesy we have processed a refund for this order. The refund should post to the customer in the next 5 - 7 days.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company reached out after receiving the complaint and issued a refund, which I have received. The matter is now resolved.
This company constantly ships out defective phones, and they know it!
How in the world can Revdex.com give Quality One Wireless , Inc. a A+ rating? Even on your own website it shows a large negative % of complaints. Quality One Wireless has now shipped out to us over 4 defective phones. All they do is make you wait and wait and wait first for getting an RMA, then you have to ship back the defective phone, then they take weeks to "analyze" it, then they ship you out a new phone attempting to get you to buy that cost s more. So they send us one we paid for in full LAST NOVEMBER 2017. Still to this day we do not have a working phone. They shipped out another, that was defective. They shipped out another, that was defective. Now, the 4th one is defective as you plug it in and the battery won't charge. It charged the first time up to 100%....but was down to 30% in less than 2 hours. And my daughter was not even using the phone that much. The phone went down to 8%, she plugged it in for an hour and the phone went down to 5%..not up! The 4th dam phone. NOW, they want us to send in the 4th phone and they refuse to send us a new phone in the meantime. We paid the full amount months ago. We paid an additional fee for a higher grade phone - that phone doesn't work received yesterday.
We want a new phone sent out today to us. One that works. It has been FIVE months. Plus, we want all our shipping costs reimbursed too. We could add in our time with all this hassle too. At least $100 to cover everything. Driving to the post office, gas, time, *** shipping costs. We'll file a small claims lawsuit, and soon, here in Wisconsin otherwise and they 'll have to hire an attorney here and pay that guy up front.
We have contacted this customer and upgraded the order to a Note 5. We have confirmed that the new phone is now working properly.
The issue is resolved, the company said they are fedxing a new phone out today to us.
PURCHASED a NEW phone, problem with the phone. Returned & received same phone back! Have spent 2 months trying to resolve! Horrible customer service!
Jan. 11th: I purchased a New BLU S1 LTE phone Order id: #***
I paid with credit card Total: $190.81
Jan 20th: Received phone
Jan 24: MMS messaging not working on phone can't send or receive.
Jan 24th-29th I called customer care and spent countless hours on the phone with several reps trying to figure out the problem with no success.
Jan 29: After looking on the BLU S1 website about the issue I did what they said and sent an email to Q1W explaining the issue, asking about the APN settings and requesting what I should do. I Received NO REPLY.
Jan 30: I submitted the same email via the online form. Again, NO REPLY
Feb 3 - Feb 5 Calling each day to customer care and speaking to 5 different reps each doing the same steps as we're done when I called Jan 24-Jan 29 again, with no success.
Feb 5th : Brenda called me at my home and gave me the phone # for the sales dept. and said I need to call and tell them they need to replace the phone and to give them this Escalation # ***
Feb 6: I called and the female who answered did not give her name, was not friendly and stated she did not need the escalation #. She said I needed to fill out an RMA request and said she would email me the website link and details to do this. She never emailed me anything!
Feb 6: I submitted my RMA request.
I returned the phone for replacement and I paid $13.25 to ship it to them.
It was delivered to them on Feb 14 to the front desk.
Feb 23: I receive email stating: "My replacement" product was sent.
Feb 26: I received my "supposed" replacement phone.
The SAME PROBLEM STILL NOT FIXED!
I was sent back the SAME phone and etc. I had returned!
( BUT missing phone case and sim tray removal tool )
I can live without the tool but phone case Is not available to
buy anywhere so the case that came with the phone purchase
not being returned to me is not acceptable!
Feb 27th: by replying to my tracking email I was able to get a reply from a TELISHA. This has been the ONLY person or reply I've got since before I purchased the phone! ( they replied to questions until they got my $$ )
Since the reply from TELISHA Its been nothing but a run-around and ZERO resolution! As shown in the following emails between us.
Mar 1st TELISHA writes:
I am showing we sent you a different phone. Do you see any kind of error messages when you try to send a picture message? We were able to send and receive picture message with the phone that was sent to you.
Mar 2nd (summarized due to length) I tell her problem is still same with phone, I did not receive all items back that I returned and based on serial # this was not a replacement but was the same phone. I describe the error message & issue AGAIN & state I need this taken care of or I would like a refund.
Mar 5th she writes: Their may be a issue with the service in your area. I have reached out to I Wireless for additional support. Can you see if you can now send and receive picture messages. If not, please let me know which error message you are receiving.
Mar 5th I reply: No I still cannot. Same error messages. I do not think it is a service area issue. My old phone never had an issue with this and when I returned the phone for a replacement I had to reactivate and use my old phone and it worked on that phone. No reply
I send emails Mar 6, 7, & 8th-NO REPLIES
Mar 8th: (summarized due to length)
This is my 4th email in 4 days with no response from you. I would appreciate a response so I know how I am going to proceed with this issue. I have been BEYOND patient!
Mar 9th: she replies: Hello, I apologize for the delayed response. Did you receive any error messages when you tried to send and receive a picture message?
I replied that I answered this on Mar 5th the same day she asked me and again requested a refund.
I've had NO reply since Mar 9th. Its been over 2 months since I purchased this phone and have spent almost as much time trying to get this resolved.
I want a full refund of my purchase price of $190.81 + the $13.25 shipping charges I paid returning the phone. I cannot do business with them after this time consuming, horrible experience.
I have reached to the customer and provided a pre-paid label to return the phone. Once we receive the phone we will process a refund. However, we cannot process a refund for items that were not purchased on our website.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response they submitted is not the same as in the email they sent to me.
This is the email I received:
" You can send the phone back to us for review. If we find it to be defective we will process a full refund. If we do not find it to be defective there will be a 20% restocking fee.
Thank you Telisha "
This is not acceptable to me.
I have already paid to return the phone and I was sent back the
same phone still not working and told it was a replacement phone.
I was also told it was tested and worked but it does not work for me.
I have not received any proof of this or been helped in anyway to
show me how to make it work.
I also am missing purchased items that were not returned to me!
I purchased a NEW phone, paid more money to ship it back to them
and it came back to me missing items and still not fixed!
Based on all I've experienced, I have no trust in this business and to
loose 20% MORE of my money is unbelievable & unacceptable to me!
I also did not purchase any items elsewhere that they say they cannot process a refund for. The shipping fee was to ship the phone back for replacement or to be fixed, instead I received same phone back not fixed
AND missing items I returned, so I should receive what I am out for this.
Once we receive the phone back we will process a full refund. However, we cannot refund the shipping of the 1st return. The cost of the shipping was not paid through our company. The customer was emailed a pre-paid label to return the phone yesterday.
I have received a refund for the phone. It is a shame that this has taken so long and could not have been resolved with quality one wireless directly. Thank you Revdex.com for the assistance in resolving this matter, it is greatly appreciated.
Ordered a*** Pixel 2 on January 23, got an email with a *** tracking number on January 24th that the label was created and awaiting arrival at ***, I paid $14.99 extra for quicker shipment of 1-4 days, it is now January 29 and when I enter info in-to *** tracking, it still says the same thing, I paid over $170 total and just want my phone, I am very disappointed and regret fooling with this company, I've sent a few emails and keep getting the run around and was once told that it was in route to me with ***. I really wish I would've went through***, like I was going to. If I would just get my phone this week with a free month of service for the trouble, I would be satisfied, if not, I want to get my money back.
Ordered an iphone and paid extra for priority shipping and we haven't received phone. Money already taken out of account.
On 12/14/17 I ordered an iphone which I paid an additional shipping charge for priority. On 12/15/17 I received an email saying a shipping label had been created. Today on 12/20/17 it is still the same way. We should've had this phone 12/18/17. I spent several hours yesterday 12/19/17 trying by phone to get some type of answer with NO SUCCESS!!! I then sent and email and received a response back from a Steve S saying,*** will update the tracking information that you received within the next 48 hours when the package leaves our facility.Regards,Steve S Quality One Wireless ***-A Tradeport Dr Orlando, FL 32824. I have tried to reach him this morning and left a message but have not heard back from him. Money was deducted and processed through the bank on 12/16/17. We want the phone and some answers as to why no one seems to know where this phone is. It didn't take any time to take money out so we expected the phone in a timely manner especially since we paid an extra 14.99 shipping! We want the phone, $45 card, and case that was ordered ASAP!
Refund on shipping charge, reimbursement on the $45 plan card and the case. This has been an inconvenience and has made for an unhappy boss not being able to reach an employee when needed!
A refund for the amount of $59.99 was submitted to ***. This will include the $45 plan and the shipping and handling of $14.99.
(The consumer indicated he/she DID NOT accept the response from the business.)
We received the phone today and there isn't even a $45 plan card which was suppose to be with it. So yes, they need to refund that amount plus shipping. They need to accommodate for the inconvenience in another type of offer since we are going to have to buy a plan card today anyway.
UPDATE: On the response of the refund they offered we will accept that. We were unaware that the $45 card is actually a number on the receipt. The problem now is that I spent several hours on the phone this evening with Straight Talk, Straighttalk Smart pay, and Smart pay because they cannot get the phone activated. This has been 100% pure hassle and aggravation. This needs to be addressed ASAP!!!
Yes, this was addressed and money refunded. Thank you!
Paid for a brand new phone, received a refurbished phone.
I purchased, outright, a Samsung Note 4 on November 9, 2017 through Straight Talk Smart Pay. I specifically purchased a NEW phone. I upgraded shipping, but still didn't receive the phone for 11 days! Upon receiving the phone, there was no Aux Port in the phone, it was completely gone. The phone they sent me was a refurbished phone, sold to me as "NEW", and I specifically paid extra for said NEW phone. When I e-mailed Steve S of Quality One Wireless, I was only sent the RMA information, no other dialogue. I, again, e-mail him back, complaining that I received a refurbished phone, even though I specifically paid for a brand new phone, and also upset about the shipping. There were no apologies, no admittance of a mistake. Finally, after sending an e-mail about contacting the Attorney General and Revdex.com, and whomever else would help make this right, he offered to send an advanced replacement if I would fill out the RMA form. I filled this form out, and never heard back. A week after filling it out, I e-mailed again, and it mysteriously shipped that day. I received the phone today, on December 16, 2017, and was disgusted to see that I received yet another refurbished phone, NOT a brand new phone, as promised. In fact, this "new, advanced replacement" is in poorer condition than the original phone I had received. There is what appears to be, glue smeared over the flash/heart rate meter, you can see where the screen was replaced and/or glued back down. There's lent and/or other debris in the Aux Port (obviously previously used), among other cosmetic defects. Also, the "new, advanced replacement" came without all of its original packaging, no phone manual, etc. I haven't even bothered opening the rest of the packaging or turning it on, as it certainly isn't what I was promised. This is not the first, but the second refurbished phone (poorly done, at that) that I have received, after initially purchasing what was said to be a brand new phone on the website.
Calling Quality One Wireless will get you nowhere, I called and received no call back. Their customer service absolutely stinks, they do the bare minimum and hope to get by. I'm convinced that I am not the only one this has happened to, and I'm afraid many probably never even realize it. It's disgraceful for a company to sell a brand new phone at a higher price than a refurbished phone, and still send out a refurbished phone anyway.
At this point, I have already waited about a month for the first replacement, I do not wish to wait longer in hopes of finally receiving a new phone (which would probably be another refurbished phone, anyway). I think the only other choice is to receive a refund for the falsely advertised phone, and for the upgraded shipping.
I have contacted this customer and advised we will provide a label for her to return the phone. Once the phone is received we will process a full refund.
Payed for expedited shipping and naver received
expedited shipping
I bought to phone on Friday the 10th. The 2 phones are LG G Stylo LTE I have email them two times about the shipping the USPS tracking number is *** and it say USPS never received it.
Want my phone's to be shipped out
I am showing that this order has been shipped and should be delivered in the next few days.
*** -
(The consumer indicated he/she DID NOT accept the response from the business.)
The tracking number when you go to *** and track the package it show *** has not received it quality one wireless says *** don't scan there package all the time and the upload file will show all this if this is the case then why would a company keep going through ***.
We are showing the order was delivered on November 22, 2017 via *** - ***.
Ordered a safelink airtime card 11-11-17, epin delivery was supposed to be within an hour. still haven't received. chose email delivery for the pin. It has been rough last few days without being able to talk to loved ones and family. didn't notice that the website I was on fulfilment by these people. it was safelink but it was like I ordered through these people. not cool.
Product_Or_Service: 350 minute Card
Order_Number: ***
Account_Number:
Other (requires explanation) a refund of 10 dollars onto the card that I ordered on.
This order was canceled and refunded as we no longer process Epin only orders. We are making updates to our website to advise customers prior to placing an order.
Phone was ordered on October 31 waited three days and it still had not shipped. I spoke with Steve and he wasn't truthful.
Order was suppose to be shipped and only the shipping label has been created. Upon asking to cancel the order, I was told it has already left the warehouse when it hasn't even been accepted by the postal service.
I would like my order canceled and a full refund on my order
I contacted the customer and offered to have the order shipped overnight. The customer agreed to keep the order.
I have worked with quality 1 wireless on 3 separate occasions. They never cease to disappoint me with every time being worse than the last. My last experience it took them 3 days to actually process my order. With that being said, I tried to wait patiently. On the 5th day after no communication from them I sent them am email asking what was going on with my order. They promptly responded with a tracking number. However this tracking number has been inactive for 4 days! I sent several emails out this morning trying to find out what was going on. Finally I gave up and searched for a number to call. After arguing with the sales woman for a few minutes she finally told me that the phone was on back order and they might get a shipment in 4 days, but she couldn't guarantee it. After questioning her about a cancellation policy she said it could take up to 15 days to refund my money. During which time I might or might not have been able to receive this phone that they sold to me that they didn't have to begin with.........HORRIBLE CUSTOMER SERVICE and very misleading sales policies!
ABSOLUTELY DO NOT DEAL WITH QUALITY ONE WIRELESS as you will definitely regret any interaction