Qualtry, LLC

Hello, I'm really sorry about the delay in your order, as well as the delay in our responseWe have fallen behind in our production process due to how many orders we have recently receivedWe didn't plan to become one of the number one sellers on groupon, and weren't prepared for the amount of orders that would entailWe are doing the best we can with the resources we haveYour order will be shipped out today under day express mailHere is the tracking number [redacted] it will ship via USPSIf you have any questions you can contact me at kent.o' [redacted] @qualtry.com Thanks!

Hello ***, Roman I am so sorry that your order arrived day late, this was certainly not our intentionWe were ensured by the post office on the date it went out that it would arrive on timeI sincerely apologizeIf you would like to send the items back, we would be more than happy to offer a refundThe return address is American Laser Crafts Attn: Returns W S Orem, UT 84058.Thanks so much!Brian K [redacted] @americanlasercrafts.com / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find their resolution of refunding half of my shipping fee satisfactory to me Sincerely, [redacted] ***

Hi [redacted] ,Thanks for your emailIt looks like all of your items have already been shippedThe order number you referred to was # [redacted] We are happy to reship those to you if you have not received them stillIt appears the personalization on those two tags is to be: [redacted] (along with email and phone number)We will get those shipped again to youPlease email me directly at [redacted] @americanlasercrafts.com if this is incorrect.Thank you,Brian

Hello [redacted] ,Thanks so much for your emailWe have had an extremely busy holiday season this year and sincerely appreciate your patienceYour two cutting boards are currently in production and we will send you a tracking number within the next few daysSince you ordered before December 8th your order will be delivered before ChristmasIf you should have any other questions, please feel free to email me directly at [redacted] @americanlasercrafts.comThank you,Brian K***American Laser Crafts

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and expected to be delivered on Jan 8thWe have refunded half of your shipping for the delayWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered todayWe have also refunded the shipping charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered shortly, and a refund and been issuedWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I'm sorry about the confusionWe recently got a new program set up to try and keep our customers more in the loop as to where their order is currently at in our production system, sadly we have been having a lot of problems with is recently and some customers have received emails incorrectlyI'm sorry about the confusionYour order will be shipped tomorrowIf you have any other questions or concerns you can contact me at kent.o' [redacted] @qualtry.com Thanks!

Hello ***,Thank you for your emailYour order was placed on our web site on 12/which is after our posted guaranteed by Christmas dateOur cutoff date this year for guaranteed by Christmas was 12/You can check the date on the confirmation email you would have received after you placed your orderWe did post this on every page of our web siteWe also did fulfill your order within the allocated 10-days as posted on every page of our web siteWe are so sorry if you are dis-satisfied, but we did live up to every promise we madeYour order has already shipped and can be tracked at usps.com under tracking number [redacted] .With personalized items, the turnaround time is longer than most items ordered online, which is why we make certain to inform our customers exactly what to expect before orderingWe thank you for your business, and we know that whomever the gift is intended for will cherish it for years to come, even though it is arriving one day after you wanted it.If you should have any additional questions, you are welcome to email me back directly at [redacted] @americanlasercrafts.comThank you,Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and expected to be delivered on Jan8thWe have refunded your shipping for the delayWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I apologize that the tracking information was missing from the emailI see that the replacement order was shipped and is expected to be delivered by USPS on the 10thHere is the tracking number: [redacted]

Hello ***,Thanks for your emailI apologize that you received your order day lateWhen we shipped your order out we were assured by the USPS that they would be delivered before Christmas, and we have had several other customers that arrived day late as wellDuring November and December we processed over 100,orders and only were not delivered on timeFor us, that is a 99.8% success rate, but I realize for you that is a 100% failure rate for your order which does not make us happy at allOur goal is 100% satisfactionIn addition, we don't stain our products at allThey all come in their natural wood color so I am concerned that you said there were problems with stain on your order - because we don't stain anythingI am wondering if these either got wet or damaged in the postal system? Please email me directly a photo of these boards so we can determine what went wrong and at that point I am more than willing to give you a refund for your shipping costsTo be refunded for the actual product, you have to go through the source that you purchased the voucher through as they are the ones that collected your money for that portionYou can send these photos to me directly at [redacted] @americanlasercrafts.com.Thank you,Brian [redacted] @americanlasercrafts.com

Hello ***,Thank you for your emailI am so glad you contacted usAndrea, from our customer service department has reached out to you several times and has not heard backYou may want to check your spam folder if you have not received her emails in your regular in-box We received your order, but only Groupon code was submitted with your orderYou ordered different items, so we need the other codes that Groupon would have sent you in order to fulfill your orderOnce you send these over we can immediately get your order out to youPlease email me directly at [redacted] @americanlasercrafts.com with the missing codes and I am happy to expedite your order out to you.Thank you!!Brian K [redacted] @americanlasercrafts.com

Complaint: [redacted] I am rejecting this response because:Per the instructions on the Groupon that your company provided, the link takes consumers to the actual product page, not your company home page where the notice is postedThis purposefully routes customers around the message and places expectations on the turn around of your product.Thus, those going via Groupon, such as myself, are not shown the message about placing orders after the 8th of December until they get their confirmation orderThis after being promised "shipping within 3-business days" and a "quick turnaround for personalized gifts"I sent both screen shots in to your team during my string on unanswered emails to show the advertisingMy confirmation email says that I should get my order in 10-days...today is day and it shows shows unfulfilled on your website While I understand that you're backed up with the holidays, you have a promise to keep to your customersThat promise is not being upheldAdditionally, on your "contact us" page, contact is said to be answered within hours (or business days)"In most cases we are able to answer emails within hours however please allow 1-business days for our response."I have not received a single answer to any of my emails or callsYou could avoid half of these complaints if you just COMMUNICATED with your customersWith non-existent customer service, the only option is through avenues lie the Revdex.comPlease let me now when I can expect all of my cutting boards, properly engravedAlthough my expectations aren't very high after reading all your Yelp reviews and additional complaints through Revdex.com Sincerely, **

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your orders have been shipped and expected to be delivered on Jan2ndWe hope you had a wonderful holiday despite the disappointment we may have caused

Complaint: [redacted] I am rejecting this response because: only of my items were made/shipped I am still waiting on more, which I have been told will be delivered However, I am rejecting this until I actually have my complete order Due to my history with this company, my trust has been lost They have not made any attempt to make anything right until I contacted the Revdex.com And, only then to partially fulfill my order from December 4, 2015, which was promised to be delivered by December 24, Nothing arrived until January 6, 2016, and it was less than half the items I ordered Sincerely, [redacted] ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and is... expected to be delivered shortly.We hope you have a wonderful holiday despite the disappointment we may have caused.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Hello,I do apologize, but I did want to clarify the results of this caseI did not respond in time and that was my faultThis company did get in touch with me and they refunded about a third of what was requestedI did accept it and we have resolved this issue.I was satisfied with their offer.Thanks, Sincerely, [redacted]

Hello [redacted] ,Thank you so much for your email. It looks like the problem we had on your order was your address. When we went to process it, the USPS system came back as unable to verify your address (see attached). This is coming directly from the USPS verification system, and our system won't let... us send out an order unless the address is valid because it will just come back to us. If you can please email me directly your address I can get your order right out to you. My direct email address is [redacted] @americanlasercrafts.comThank you so much,Brian K [redacted] @americanlasercrafts.com