Qualtry, LLC

Hello, I'm sorry that it has taken us so long to reply to your emails and to get your order shipped out to youWe became one of the top sellers of Groupon in the worldWe weren't expecting this and were not prepared for the amount of orders we receivedI promise we aren't ignoring you we are simply behind in our orders and emailsyour order shipped out today under express mailIt was shipped via USPS here is the tracking number [redacted] if you have any questions you can reach me at kent.o' [redacted] @qualtry.com Thanks!

Hello!Thanks so much for your emailI have looked up your order and tracking shows that it was delivered several days agoThe tracking number for your order is [redacted] and can be tracked at USPS.comIf you did not receive it, you will need to contact your local post office with this tracking number to inquire where they delivered it toWe sent this order out in time to be delivered before Christmas and were reassured that our orders shipped on this date would beWe will find out from USPS why this was not the case with your orderPlease feel free to email me directly if you have any other questionsMy direct email address is [redacted] @americanlasercrafts.comThank you,Brian

Hello, I'm really sorry about the poor experience you had with our companyI promise that wasn't our intentionIf you would please email me at kent.o' [redacted] @qualtry.com I would be more than happy to assist you with getting this problem correctedThanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered within the next couple of daysWe hope you had a wonderful holiday despite the disappointment we may have caused

Hi ***,Thanks so much for your emailWe are in the process of catching up all of our orders that were ordered after our guaranteed by Christmas date back on December 8thYour order is almost up for production, and you will receive an email within the next couple of days with a tracking number Thanks for your patience during our very busy holiday season!! If you have any questions, or need anything else, please feel free to reach out to me directly at [redacted] @americanlasercrafts.com.Kind Regards,Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI show that your order has been shipped and the expected delivery date given by USPS is Dec23rd.We hope you have a wonderful holiday despite the disappointment we may have caused

Hello [redacted] ,Thanks so much for your emailI am happy to refund your shipping costs (you'll receive a separate email confirming the refund) as you requested and cancel your orderWe were still on schedule to have you your bottle openers to you before Christmas, but I understand that you would rather have a refundI hope next time we are able to meet your expectations.Kind Regards,Brian K [redacted] @americanlasercrafts.com

Hi [redacted] ,Thanks so much for your emailI'm pleased to say that the the only order that has not been delivered is # [redacted] and it will arrive tomorrowThe tracking number on that order is [redacted] and can be tracked at USPS.comI sincerely apologize that it has taken us slightl y longer for delivery during the holidaysIt has been our #goal to make sure all orders placed by our cutoff date of December 8th are delivered in time for Christmas, so in turn we have had some of our customer service employees focused on shipping hence the reason we have not been as responsive at getting back to youWe felt it was more important to get packages to our customers before ChristmasIn addition we have brought in additional employees to ensure that this happensWe're a small company going through a lot of growth, and I hope you can understand.Thanks so much for your understanding and your businessI truly appreciate it! I hope you love the products you ordered from us :) Please feel free to email me at my address below if I can help you out with anything else.Merry Christmas!!Brian K [redacted] @americanlasercrafts.com

Hello, I apologize for the delay in receiving your orderI show that your order has been shipped and is expected to be delivered on Jan

Complaint: [redacted] I am rejecting this response because: I placed this order on November 22nd which was long before the "Christmas rush." When I checked the tracking number provided by the business, there is still no information Since these items have to be shipped from Utah to CT, the shipping time through the USPS will never make it unless it is shipped overnight delivery or 2nd day air no later than this Friday, 12/I would like the business to guarantee that the items will be shipped via overnight delivery by the end of this week In addition, I have posted twice on American Laser Crafts Facebook page and my posts have been removed by the business which I don't think is rightI have only stated facts and many people who have posted seem to have the same problems with shipping and deliveryThank you Sincerely, [redacted] ***

Hello ***, I'm sorry that you aren't satisfied with my previous responseHowever everything I said was true, your order was worked on before the 21st, otherwise it wouldn't have shipped on the 21stThere is a lot of work that goes into making a personalized item, during the holiday season, it really does take a couple weeks to get things madeIf your ornaments had started to be processed the same day you emailed us you would have received them much laterThe tracking for you second item shows that it was delivered on the 19thHowever it was attempted to be delivered on the 14th as well as the 17th, that is why in my first response I said it was delivered as I assumed it would be delivered on the day I respondedOnce again i'm sorry you didn't have a good experience, that honestly wasn't our intention

Complaint: [redacted] I am rejecting this response because: Good Afternoon,I received a response from Qualtry last week and had been concocting a response to post on the Revdex.com site; unfortuntately, I never got a chance to post it (it was a busy week) I would like to have the case ( # [redacted] ) reopened, because I am going to reject Qualtry's reponse and still request that they refund the $I paid in shipping for the items I purchased from their website.Thank you in advance for you assistance[redacted] ###-###-#### Sincerely, [redacted]

Hello [redacted] ,Thanks so much for your emailI am more than happy to help you outI'm pleased that you have received all of your ordersIf you can please email me directly at [redacted] @americanlasercrafts.com and let me know what was damaged and what else I can do to help you out, I am thrilled to help you :).Thanks so much! I'll await your reply.Kind Regards,Brian K [redacted] @americanlasercrafts.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Again, I apologize for any frustration caused by our shipping feesIn an effort to resolve this matter for you, I would be happy to extend a one-time courtesy and refund $back to your method of paymentThis amount should be reflected in the next 3-business days

Hello!Thank you so much for contacting usWe have researched your order and it looks like it shipped out several days ago and has been assigned a tracking number from the USPS of [redacted] It looks like it is scheduled to be to you this FridayPlease let us know if you have any additional questionsWe sincerely appreciate your business.Kind Regards,Brian K [redacted] @americanlasercrafts.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'll accept it for now in hopes that I receive my order in in the next week as you sayIf not, I'll will email you personally Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I asked that they refund my shipping AND send my item by Christmas - it still says my items is UNFULFILLEDI do not want it cancelled unless you can FULLY REFUND me the cost that I paid to groupon as well because Groupon cannot refund me in anything other then Groupon money to spend at groupon and that just isnt rightI would like my items or a refund of $+ tax per item as well as the shipping because that is what I had to pay to GrouponOtherwise if you are unable to do that, I would take the item itself here before ChristmasLooking forward to your response Sincerely, [redacted]

HelloHere is the tracking number and tracking history provided by UPS: Tracking number: [redacted] Last Location: Canada, Saturday, 12/30/2017Canada 12/30/5:P.MPackage cleared by foreign customs office12/30/5:P.MPackage processed by international carrier12/30/5:P.MPackage arrived at international carrierUnited States 12/22/2:P.MPackage departed international carrier facilityUnited States 12/16/3:P.MPackage processed by international carrierLOS ANGELES, CA, United States 12/14/10:P.MShipment Acceptance at international carrier12/14/10:P.MElectronic Shipment Information Received for Package by international carrierFontana, CA, United States 12/14/1:P.MPackage processed by UPS Mail Innovations origin facility12/14/12:P.MPackage received for processing by UPS Mail InnovationsUnited States 12/09/2:P.MShipment information received by UPS Mail Innovations

Hi [redacted] ,I apologize you have not received your order yetFrom what I can tell in our system is it was given to UPS some time ago, but they are not showing it in their system eitherWhat I am going to do is send it UPS Priority again todayThe new tracking number will be [redacted] and it will arrive to you this Wednesday December 23rdI am so glad you reached out to usI apologize we have been a little slow at getting to customer service emails - we have been having literally everyone working to ship orders out in time for ChristmasIt's been a busy year here :)If you have any additional questions, please feel free to reach out to me directly at [redacted] @americanlasercrafts.comThanks so much! Merry Christmas!!Brian K [redacted] @americanlasercrafts.com