Qualtry, LLC

Hello, Thanks for the very lovely story, (I appreciated it:) I'm sorry for the delay in your order and the long time it has taken us to get every thing made and shippedWe do have listed on every single page of our website that orders can take up to business days to be processedThe 14th business day would be December 22ndHowever I do have good news for youYour order will be shipped out tomorrow, and you'll receive a confirmation email with the tracking number either the same day or the day after(Your orders will arrive in time for Christmas.) You are correct in the fact that we weren't ready for the demand that we receivedHowever we have been working with Groupon for almost three years now, and during the non holiday season we are able to receive orders and have them processed and shipped within just a few daysWe thought we were ready for the Christmas season but unexpectedly (luckily for us, and also unluckily for us) we became one of the top sold items on Groupon in the worldWe hadn't planned for this and were caught off guardWe're sorry about that, but we have been and are continuing to do the absolute best we can with the resources we haveI hope you understandAs for the email you received, we recently got a new program that is supposed to help keep our customers in the loop as to where their order is, unfortunately it has several bugs and has caused some confusion by sending incorrect emails to customersIf you have any other questions you can contact me at kent.o' [redacted] @qualtry.comThanks!

HelloThe tracking provided by USPS indicates that your order was delivered on Jan3rdTracking number: [redacted] Status: DeliveredJanuary 3, at 2:pmDELIVERED, IN/AT MAILBOX [redacted] ***

Hi ***,It looks like your order was shipped in plenty of time on our end to arrive by Christmas as you can tell from the tracking information from USPSWe are happy to refund your shipping and we will contact USPS for a refund on the shipping on our end as well.Thanks!Brian

Hello [redacted] ,It looks like your item was shipped via Priority Mail InternationalUnfortunately we can't get date-specific delivery dates on international shipments and find that the delivery times can vary from country to countryWe are hopeful it will get delivered by Christmas, but if for any reason it does not, we will absolutely refund your purchasePlease let me know after it has had a chance to arrive whether it did or not and we can take the appropriate steps to make sure you either received your package or are refundedI've provided my email address below so you can reach me quickly at that time.Thank you so much,Brian K [redacted] @americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and was delivered JanWe hope you had a wonderful holiday despite the disappointment we may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I see this response to other people's complaints, I wonder if they ever received their items??? I contacted the person on the email, I guess I will wait a few days to see what happensIf nothing, I will get in contact with you guys againIt seems this is the only way to get a response from this company Sincerely, [redacted]

Hello, Thank you for reaching out to usI show that your order was returned back to our facility for an incorrect addressYour order has been reshipped and you should expect your remaining item(s) today

Hello, I'm really sorry about the delay in your items arriving for ChristmasIf you would please contact me at kent.o' [redacted] @qualtry.com I would be happy to help with the refundThanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered shortly.We hope you had a wonderful holiday despite the disappointment we may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will continue to track the package & THANK YOU to American Laser Crafts for your responseI do wish I could've gotten the response via the previous emails I had sent directly to your support emailBut thank you for responding & the tracking number Sincerely, [redacted]

Hi [redacted] ,I am so sorry we are not able to meet your expectationsI realize that we are past the ship date that was promisedI am going to refund your purchase priceRight now your product will still ship out (free of charge) and I can guarantee that it will arrive before Christmas as stated on our web site, but I can't guarantee it will arrive early enough for you to ship it to someone else before ChristmasWe already have every single Christmas order loaded into our machines that are running hours a day and it's not something that can be stopped to try to put a single order in by itself.Thank you so much,Brian K [redacted] @americanlasercrafts.com

Complaint: [redacted] I am rejecting this response because:the item was mailed after ChristmasSince I filed the complaint I kept sending messagesI received a reply stating they would be overnightedOf course, they did not send them until days afterwards which was the day after ChristmasI had nothing to give to peopleIt was very embarrassingThe reply is an empty sorryThe company has done nothing to rectify or acknowledge their major delayIt is the worst customer service everNot one attempt to make good on their major errorI should ask for a full refundI asked for a refund on shippingThe response is more than poor and again disappointing! They have fraudulent advertising! I still do not have the products!One more point, the reply says they did not anticipate the popularity of their productThat is a lieThey had the same problem last year! Furthermore, they had an advertisement for holiday help stating 24/hoursI would say from that posting they did anticipate a lot of ordersThey took on more they they could handle again and againIt’s straight greed! Sincerely, [redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your ordersLooking at your orders, I see that there was not a design chosen on each orderMy associate Peter reached out to you at your email address provided on the orders but has not yet received a response, hence the delay in receiving your ordersI will have my associate reach out to you again so that we can get the needed information and ship your order

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me American Laser Craft responded quickly and went beyond my expectationsThank you for your assistance, Sincerely, [redacted]

Hello, I'm really sorry about the delay in your order, you should have received an email notifying you about the delayOur system shows that all of your items were delivered the same day you filed the complaint with Revdex.comI'm really sorry that it arrived after ChristmasIf you have any questions you can contact me at kent.o' [redacted] @qualtry.com

Thank you for your feedbackThe prices may seem higher than you would normally expect because shipping is charged per item, not per order and the cost does include a handling feeBecause our items are customized, they go through many stages and are not just pulled off the shelf and shipped out Because discount codes were already applied to the orders, we are unable to discount the orders further, including shipping

Hello ***,Thanks so much for your emailOn our end it shows that both items were shipped together in the same packageSince you only received 1, it sounds like they obviously were both not includedCan you please let me know which one was omitted and I would be more than happy to get that right out to you? Also, I am more than happy to refund your shippingPlease email me directly with this information so I can process it quicker for youMy direct email address is [redacted] @americanlasercrafts.com.Thank you!Brian

Hello ***,I apologize your order arrived day lateI am happy to refund what you have paid on our siteYou will receive a separate email confirming the refund.Thanks!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI show that you spoke with one of our associates who has cancelled the order and refunded the charges made by our companyWe hope you have a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that you spoke with one of our associates who has cancelled the order and refunded the charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused