Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your replacement order was shipped and is expected to be delivered on Dec29th.We hope you had a wonderful holiday despite the disappointment we may have caused

Complaint: [redacted] I am rejecting this response because:This item will not be delivered on the agreed upon time unless they upgrade me to expedited shippingI request they ship this expedited at no cost to me in order to get it in a timely manner so that I can ship it to the recipient by ChristmasAt this point it has been days since I ordered the item and it still has not shippedThe expectation is that it will ship no later than tomorrowIf they can't get that accomplished and sent to me expedited, then I would like a refundThis is terrible service Sincerely, [redacted]

Thank you very muchI appreciate finally getting these inI am sure that they will come in handy with out single digits temps tomorrow Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] ,I apologize your item arrived damagedWe have refunded $that you paid on our siteSince the item was actually purchased from Groupon, you will need to contact them for the $that you paid for the product since we did not collect that money.Thank you!Brian K [redacted] @americanlasercrafts.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I appreciate you getting them out to me and I will email you the other Groupons right nowThx Again***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I find your position satisfactoryYour company representative, Loren, has already issued a refund Sincerely, [redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI will have your remaining board upgraded to a larger size and the amount we charged, refunded back to your method of paymentWe hope you had a wonderful holiday despite the disappointment we may have caused

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I received a refundThey are a horrible representation of the values the Revdex.com represents and upholdsThey should be removed periodTheir social media reviews all have similar complaints of unprofessionalism Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I received a tracking number for this item and it is an INVALID TRACKING NUMBER.My local post office researched it and said that there wasn't ever anything shipped with that number.I still want the item, howeverPlease send me the new tracking number ASAPMy item should be top priority and it should be made today.This was supposed to be a CHRISTMAS GIFT! TERRIBLE CUSTOMER SERVICE! Sincerely, [redacted]

Hello, I'm sorry that your order will not arrive in time for ChristmasOn every single page of our website is a big banner at the top stating that we couldn't guarantee any order placed after the 5th that it would arrive in time for ChristmasWe do plan on getting phones in the future, however we don't have the capability to do so right nowI'm sorry about thatI have canceled your orders and refunded the moneyI hope you have a Merry Christmas!!

Hello, I'm really sorry about the long delay in your order, I'm also sorry you never heard anything from us, you should have been sent an email letting you know that your order was going to be delayedWe have been having some issues with our emailing system, and I'm sorry that you were never sent the emailIt looks like your order has arrived, if you have any further questions you can contact me at kent.o' [redacted] @qualtry.com

Complaint: [redacted] Who authorized you to cancel my order, and why wont the company call me back, I have requested a call and lila told me someone would be calling me back in to hours but to this date no one has even tried to contact me!!, I want the attorney generals office to investigate this scam of a company , a full refund at this point is out of the question they ridded me off and lied to me this company is a bunch of scam artists I am rejecting this response because: Sincerely, [redacted]

Hello [redacted] ,Thank you for your emailAndrea B***, from our customer support department sent an email to you on 11/12/regarding your orderWhen you submitted your order we only got Groupon code for magnetic bottle opener ( [redacted] )Your order contained bottle openers so we need additional Groupon codes in order to process your orderWe are more than happy to send out your order, we just need the additional Groupon codes that you would have purchased directly from GrouponThey would have sent these additional codes to you via email when you purchased bottle openers from their site.Andrea has just been awaiting a response to that email so we can get these out to youYou may want to check your spam folder to see if her correspondence to you may have gone there? Also, if you want to send them directly to me ( [redacted] @americanlasercrafts.com) I would be more than happy to put them on your order and get it shipped ASAP.Thanks so much! So sorry for any miscommunication :).Brian K [redacted] @americanlasercrafts.com

Complaint: [redacted] I am rejecting this response because: Please send my itemsAfter I had sent in this complaint - which it is ludicrous that it took that much for me to even get a response from your company - I received three emails saying that my order was being processedYou are not being clear at all in your messages at what you are offering as a resolution? I have already received my shipping refund and was told my items would be here before Christmas and they still have not arrived and they would need to be here by tomorrowSo if I do not receive the items by tomorrow your company is falsely advertisingIf you do not want to make this right by sending me my items at no cost now and if they do not arrive before Christmas I am reporting your company for advertisingI cannot believe the struggles you have put your customers throughNever again! Sincerely, [redacted]

Hello ***,Thanks so much for your emailI have attached a copy of your orderIt was only for bottle openers, that is why only were sentPlease reach out to me directly at [redacted] @americanlasercrafts.com if you have more info that would support that there should have been more, like any other order numbers or something, but this is all we show on this end.Thank you!Brian [redacted] @americanlasercrafts.com

Hello, I'm really sorry about the delay in your order, you should have received an email notifying you about the delayI'm really sorry if you didn't get thisI looked up your order and it shows that it was delivered on the 27thI'm assuming this was too late for you to take them with you on your trip? If you could please email me at kent.o' [redacted] @qualtry.com I would be happy to figure out what we can do from hereThanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered tomorrowWe have also refunded the shipping charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello,I'm sorry about the delay in your order it looks like you are only missing your apron, it will be made and shipped to you as soon as possibleI've refunded you for the shipping, if you want a full refund you will need to contact grouponI'm sorry about the long delay in responding to emails, we have received a lot and are doing our best to respond to them as soon as possibleIf you have any other questions you can reach me at kent.o' [redacted] @qualtry.com

Hello, Thank you for your patience in getting this issue resolvedWe have cancelled your order and refunded the full amount back to your method of payment

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and delivered on Dec28th and a refund has been issuedWe hope you had a wonderful holiday despite the disappointment we may have caused