Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and delivered on Dec26thWe have refunded your shipping for the delayWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, Thank you for your feedback regarding your experience with our companyI see that one of our agents have issued a partial refund for the frustration and inconvenience causedYou should expect to see this refund reflect on your method of payment within the next 3-business days

Hello, I tried looking in our system for any emails from you, however I was unable to find anyDid you email us from a different email address? If so can you sent that to me at kent.o' [redacted] @qualtry.com I'm also sorry that you weren't updated on your order, we have an emailing system that is supposed to email you every time your order moves to another part of our production process I'm really sorry that those weren't sent to youI don't know why that happenedPlease email me at kent.o' [redacted] @qualtry.com with the requested information and I would be more than happy to get this resolvedThanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that you spoke with one of our associates who has refunded half of the charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello [redacted] ,We are showing that your 2nd board was shipped some time ago and should have been received a couple of days after your original board was receivedSince you never received it I am going to ship you a replacement to arrive before ChristmasSo sorry for the inconvenience! Please feel free to email me directly at [redacted] @americanlasercraftrs.com if you have any other questions.Thanks so much! Happy Holidays!Brian

Hello [redacted] ,Thank you for your emailI apologize that no one had gotten back to you yetMiri no longer works here, and I am thinking that is why subsequent emails from her were not returnedIn your original email from December 12th you stated that you decided to cancel your Groupon, so it was showing closed on our endDid you not cancel your Groupon? I'm happy to help any way I canThe fastest way to reach me directly is to email [redacted] @americanlasercrafts.com and I'll quickly help you along.Thanks so much!Brian

I apologize for any confusion regarding your orderThe information you have included from Groupon shows that you purchased a code good for three (3) boards and a code good for one (1) boardYour order had a quantity of two (2) boards in the cart when it was placed and two (2) boards were processed and shipped to youThe redemption code you used on the order was the code that was good for three (3) boardsI see that our agents have provided you with a new code for the remaining board that the redemption code was good forYou also still have your second redemption code that you purchased from Groupon that will cover one (1) boardI assure you that the quantity ordered on our website was shipped and that the amount charged was for that quantityOnce you place the orders for the remaining boards with the redemption codes you have received, we can process and ship your boards

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that you spoke with one of our associates who has informed you of the current processing time with your order and provided a discount code for a future orderWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your ordersWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your orders have been shipped and deliveredWe have also refunded half of each shipping charge for each order We hope you had a wonderful holiday despite the disappointment we may have caused

Hello [redacted] ,We are sorry your product arrived with a crack in itWe take special care to make sure our productss leave our facility in pristine condition, and it sounds like your product may have been damaged in shippingWe are more than happy to send you a replacementTypically our customer service department can respond to your email request within business daysSince your request was sent on 11/(Saturday) and today is 11/(Monday) they have not had the required time to issue a response, but we are so happy you were able to get in touch with us this way as wellI will make sure that a replacement is sent out to youThere is no reason to return the defective productIn the future, please feel free to contact us directly at [redacted] @americanlasercrafts.com and allow business days for a responseWe'll always get back to you and guarantee you will always be 100% satisfied with your purchase.Thank you for your business!Customer Service teamAmerican Laser Crafts

Hello, I'm really sorry about the trouble you had, we did do our best to keep you updated on your order, and I'm sorry that the notice of your order not arriving in time for Christmas wasn't received before ChristmasAs for your orders, I'm sorry about the delay in them, the USPS system shows that they arrived on December 31stOnce again, we are sorry the didn't arrive in time for ChristmasAs for the upgrade, the type of wood was upgraded to our premium bambooAs for the guaranteed return call with in hrsI don't know who told you that, as we don't currently have a phones system set up, the number you got was a personal cell phone of someone at worki'm sorry about that, and for the delay in responding to your emailif you will email me at kent.o' [redacted] @qualtry.com I would be more than happy to helpThanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered todayWe have also refunded half of the shipping charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello [redacted] ,I am so sorry that you have not received your order yetWe show that this shipped out some time ago and should have arrived to you a long time agoI am going to re-ship these two cutting boards out to youAgain, I am so sorry that your original order did not arrive as expected Please feel free to reach out to me directly at [redacted] @americanlasercrafts.com and I would be happy to quickly assist you with anything else.Thank you!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered on Jan8thWe have also refunded the shipping charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused

Complaint: [redacted] I am rejecting this response because: If the business had replied honestly I would have accepted; however, what they said was a lie. My order was never processed until Dec. 21, when I emailed an inquiry. If the order had been processed it would have shown online and I would have received email confirmations of status updates, but I did not and have not. I have only received 1 of the 2 items I ordered. I have received a refund and the contact at the company told me they asked that the 2nd item from my order to be processed on January 9th (a full 45 days after my order date); and the order status shows it was shipped on Jan. 11th, however, I am still waiting to receive it. Since I haven't received my order yet, and the business is trying to pretend they did not completely drop the ball here, I am rejecting this response. Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and delivered on Dec26thI have refunded half of your shipping for the delayWe hope you had a wonderful holiday despite the disappointment we may have caused

Complaint: [redacted] I am rejecting this response because I paid almost $for an item to be shipped within 10-days and it has now been over days so that is a lot of money to pay for shipping that was not done in a timely manner Sincerely, [redacted]

Hello [redacted] ,Since we have not been able to meet your expectations, we feel it is best to cancel your orderWe have refunded what you have paid.Thank you,Brian

Hi ***,Thanks so much for your emailWe are more than happy to send you a replacement that is to your likingI have notated to our production department to have it created as you specifiedYou'll receive a separate email with the new tracking numberPlease feel free to reach out to me directly if you have any other questionsMy email address is [redacted] @americanlasercrafts.com.Thanks!!Brian