RAD Construction Inc.

We are in the receipt of complaint for Mr*** ***Per our research on the account, we do not have any records regarding the closing of this accountThe last call we received from the customer prior to 6/8/was on 12/11/inquiring about a device that the customer returned
We have sent multiple statements and correspondence emails regarding the account status to the email address on file ***The last two statements were sent on 4/12/and 6/15/showing all transactionsAll customers are charged a $service fee to have a New Jersey E-ZPass account until they close their accountAll accounts will remain open until customers return all device(s) assigned to their accountWe do not mail postage paid envelopes, customers are to mail or bring in the device(s) to one of our wacentersHowever, per the phone call on 6/8/we will mail a postage paid envelopes to Mr***The current balance on the account is -$Upon receipt of the devices we will credit Mr*** the $tag deposit per deviceWe see that there are three devices on the account; the total credit would be $leaving a credited balance of $if no other tolls post to the customer’s accountThe remaining balance will be sent to Mr*** in the form of a refund check to the address on fileIf Mr*** has any other questions or concerns he can contact Bertram Nipper at or via email at ***We will like to apologize for any confusion that this may have caused

We are in receipt of Mr*** complaint ***As a courtesy one violation fee was refuned in the amount of $The refund was applied to Ms*** account balanceThe new balance is $-We left a message advising Ms*** to call *** *** at ###-###-####Please have Ms*** call *** *** to make payment on the account before it is sent to a collection companyIf the account goes to collections the collection company charges a $processing fee on top of the balance of $

We are in receipt of complaint *** *** ***Per research of the account the toll in question on the New Jersey Turnpike dated 2/7/was credited to Mr***’s account on 3/29/in the amount of $The credit can be veiwed on the customer’s account via the website and on their
recent statementWe would like to apologize for the inconveince that this has caused

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** ***After reviewing the violation in question we see that *** *** paid the violation toll in the amount $We waived the violation fee as a one-time courtesy in the amount of $No, further actions are required in this
matter; we would like to apologize for the inconvenience that this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you so much,
*** ***

We are in receipt of complaint *** for *** ***Per our research of Mrs*** violations we see that she has a New York E-ZPass account that is in collection statusDue to this issue New Jersey E-ZPass cannot dismiss any violation feesAll violations totaling $which
includes $in violation fees and $in violation tolls that Mrs*** incurred should be paid in full before the violations in question are sent to collectionsWe can provide all violation notices at the request of Mrs*** by contacting *** *** at ###-###-#### or to ***

We are in receipt of complaint *** for *** ***Per our research of Mr*** account we see that his credit card on file was expiring so on 4/6/we sent an email to *** advising that the credit card on file was expiringThen on 8/22/we sent another email to
*** advising that the credit / debit card on file declinedWe also email Mr*** advising that the account was in danger of going to collections on 10/25/to the same email address we have on fileAlso, all statements showing Mr*** account balances were sent to *** ** *** ** until the account information was changed on 7/20/to have statement sent to the customer’s current address in Washington, DCWe see that the account balance has been taken care of with the collection company however, if Mr*** returns the devices on his account (*** & ***) we will refund Mr*** $per device totaling $To be considered for reinstatement we would have to submit a request to the New Jersey Turnpike Authority Mr***We left a message for Mr*** to give a call back so that we could explain this to himPlease have Mr*** call *** *** at ###-###-#### to start the reinstatement process

We are able to confirm the customer, *** ***, does have an active NY E-ZPass account in good standing. However, the plate in question, ***, was not listed on the customer’s account at the time of the transaction date listed on the violationNot having the plate listed on the
NY E-ZPass account is why the violation dispute was denied. At the time Mr*** contacted the NJ E-ZPass Customer Service Center, on August 2, 2017, there was no available supervisors to take his call and he was advised that he will receive a call back within to hoursA callback was made to Mr*** on August 3, but the call went to his voice mail and a message was left for the customer to return the call if further assistance was still requiredAlthough the violation has been escalated to a “collections” status, NJ E-ZPass has been able to contact the customer, Mr*** ***, on August 7, to collect the toll payment in the amount of $and we have waived the administration fee as a one-time courtesy. The violation has been resolved and removed from the “collections” statusMr*** was advised to ensure all vehicles remain current on his account

We are in receipt of complaint *** *** ***We believe that *** *** has a New York E-ZPass not a New Jersey E-ZPass accountPlease have *** *** reach out to them at *** *** *** ***

We are in receipt of complaint *** for *** *** Unfortunately, without the violation number we are unable help Ms*** daughter Please have Ms*** provide either the violation number(s) questionShe can also contact Bertram Nipper at ###-###-#### or by email at
***

On February 19th, 2016, I contacted the customer, Robbie *** and spoke with him regarding the complaint. I shared with Mr***, letters were sent to the address listed on the account. The first letter was dated 8/8/advising, the credit card listed on the account failed to
replenish and a new replenishment method or payment is required. The second letter was sent on 1/2/advising the customer that the account is in jeopardy of being closed due to the negative balance. The statements were emailed to the customer every other month, as requested by Mr*** at the time the account was established. Mr*** address has changed and Mr*** failed to update New Jersey E-Z Pass of the change or take steps to update his account. Mr*** informed me he had not received any statements to the email address listed yet he failed to inform New Jersey E-Z Pass of any problems or concerns. Mr*** was advised, the phone number listed on the account is for verification purposes and not as a form of contact to update changes. Mr*** stated he has already made a payment to the company RMCB, to settle the outstanding balance. I have updated the address on the account. I have advised Mr*** to return the undamaged transponder to New Jersey E-Z Pass and he will be refunded the cost of the device. Mr*** seemed satisfied with the explanation and New Jersey E-Z Pass considers the complaint resolved

We are in receipt of complaint *** *** ***The NJ E-ZPass system was unavailable due to a system upgrade which included the websiteNormally tolls post to an account within to hours for transactions done on New Jersey RoadwaysTransactions done outside of New Jersey toll
roads do take longer post because each state processes their transactions differently, so customers no matter which state they have an E-ZPass account in will experience a longer wait to see out of state toll transactionsDuring the system upgrade, there was a delay in toll postingsWe would like to apologize for the inconvenience that this matter has caused and we are constantly striving to improve the New Jersey E-ZPass system to better serve our customers

We are in receipt of complaint *** for *** ***We have sent all statements to *** *** ** *** *** *** ** *** ** which is still listed in our system presentlyThe collection company obtained the customer’s new mailing address not usIt is up to the customer to
make any necessary updates to their accountOnce an account is sent to collections it is closed and the device(s) are deactivatedThe total amount due to the collection company is $This includes $per device ($18.00), $owe in toll usage, and the $processing fee charged by the collection companyHowever, if Ms*** returns the two devices we will credit her account $per device returned that is associated to her accountThe device(s) should be returned to: New Jersey EZ-Pass Customer Service Center *** *** ***
*** ** ***Attn: *** *** This would bring the balance to $which should be paid to the collection companyAs a courtesy we will remove the collection fee of $upon receipt of the devices and zero out any remaining balanceThe account will no longer be in collectionsWe cannot reinstate an account but once the balance is cleared we will submit a request on the behalf of Ms*** to New Jersey Turnpike Authority to have a new account at the customer’s requestWe left a message for Ms*** with our contact information so that we could go over some more detailsPlease have Ms*** give *** *** a call at ***

We are in the receipt of complaint *** for *** ***We left a message for the customer to give us a call backPlease have Ms*** contact *** *** at ###-###-####

We are in receipt of complaint *** for *** *** Per conversation with *** *** we explained that the violation was wavied because the license plate in question was recorded incorrectlyWe would like to apologize for any inconvenience that this may have caused

We are in receipt of complaint *** for *** ***Per research of the account we see that *** *** contacted New Jersey E-ZPass on 3/21/advising the following:“Good morning,My account has a negative balance of around $I wanted to pay that off and close my account as I have
no been a NJ resident in over a year and do not need to us NJ EZ passIs there a way to just pay off my balance and not add another $to the prepaid amount since I will not be using EZ pass any longer? Or does it cost $to close the account? Thank you in advance for your assistance!Olga”Then we responded on 3/22/advising“To close your account please return your tags via certified mail to NJ E-ZPass Customer Service Center, PO Box 52003, Newark, NJ Also include a signed letter by the account holder requesting to close the accountIf your current method of replenishment is by a credit card please provide the current expiration dateIf the credit card is no longer valid please indicate and a refund check will be sentAlso please ensure all toll violations are paid in full before your request to close your account is sent into the service center.” Also, we advise in our Term and Conditions that all devices have to be returned in order to close a customer’s accountBeing that *** *** did not return the device the account remained openAs a courtesy we will credit the negative balance and remove it from collectionsNo further action is need this matter

We are in receipt of complaint *** for ** ***The reason why the account replenished in the amount of $was because the monthly membership fee was automaticly charged to the account before the account closed leaving the balance under $We did received the device assiged to the
customer’s account and as of 10/1/a refund in the amount of $was issued to the customer’s credit card before we removed itThe refund amount includes the replenishment charged to the account along with the monthly membership fee** ***’s New Jersey E-ZPass account is now closedWe would like to apologize for the inconveince that this issue caused