RAD Construction Inc.

We are in receipt of complaint [redacted] for Kenneth [redacted]. Per our conversation with Mr. [redacted] we explain the various ways he can dispute violations, however, it was determined Mr. [redacted] did not pay the toll because this occurred in an express lane. The violation has been satisfied. Mr. [redacted] had...

also mentioned that the employee he spoke to was rude; the call will be reviewed and the appropriate action will be taken.If he has any other questions, comments, and or concerns please have him call Bertram [redacted] at ###-###-#### or [redacted]

We are in receipt of complaint [redacted] for [redacted]. Per our conversation with Mr. [redacted] we reached out to the rental company that charged the convenience fee of $7.90. They have agreed to refund that fee back to Mr. [redacted]. We would like to apologize for the inconvenience...

that this has caused. If Mr. [redacted] has any other questions please have him contact [redacted] at ###-###-#### or by email at [redacted]

Per my conversation with Mr. [redacted] we advised him we would dismiss the violation fee and that there was no need to send in a payment  However, the owner of the vehicle [redacted] sent in a check for the violation fee. We will refund [redacted] the payment of $50.00. Please allow 7 to 10 business days to receive the refund.

We are in receipt of complaint 10702197 for [redacted] C[redacted]. After researching violation T1[redacted]66 we will remove the violation from Mr. C[redacted], no further action needed. We would like to apoloizge for the inconvenience.

We are in receipt of complaint [redacted] for [redacted]. Per my conversation with Mr. [redacted] he will advise his daughter to contact me so I can confirm the amount of credit Mr. [redacted] is entitled to.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted]. Per research of the account the tolls in question were charged to the customer’s account in error. A credit in the amount of $14.40 was applied to Ms. Coleman account on 4/19/18. No further action is needed and we will like to apologize...

for the inconvenience that this may have caused.

This is regarding complaint #[redacted] against New Jersey E-Z Pass. On 11-20-15 we settled the dispute.Thank you.

We are in receipt of complaint [redacted] for [redacted]. Per our research of the violations, we see that you ** E-ZPass devices had read at the time of the violations which were devices ending in [redacted] and [redacted]. Customers in this case would receive violations if there is not enough funds in there...

pre-paid balance so the devices were considered invalid in the E-ZPass lanes. In turn we issued violations to [redacted] for payment. We would like to look into the promised resolution [redacted] spoke of regarding the complaint he had filed. If he could provide the number that he was given to track the dispute we can look into the matter as to why [redacted] dispute was not satiftied in a timely manner. The violations in question ocurred on 10/21/17 however, payment for the violation was not done until 1/22/2018 which is outside the 50 day window that customers are given to dispute violations on the website. After, the 50th day customers can call [redacted] or [redacted] to speak to violation representative. [redacted] also has the option to follow the directions on the back of the violation in section C for customers with an out of state E-ZPass account. Customers are advised to supply their account or device number to the violation and submit a payment for the toll(s) only at which point once payment was recevied the violation fees may have been waived.As a one time courtesy we will refund the violation fee in the amount of $125.00. No further action is needed in this matter.

We are in receipt of Ms. [redacted] response. Per Ms. [redacted] response the fines were paid to [redacted], the collection agency of E-ZPass NY Service Center Violation Processing unit. Each state runs their E-ZPass system differently so New Jersey E-ZPass and New York E-ZPass are two different entities so we cannot refund any payments made to New York E-ZPass or any companies associated with them like [redacted], the collection agency of E-ZPass NY Service Center Violation Processing Unit. We called Ms. [redacted] to explain but no one answered so we left a message. If Ms. [redacted] has any questions please have her call [redacted] at ###-###-####.

We are in receipt of complaint [redacted] for Mr. [redacted]. We left a message explaining the reason for charged on Mr. [redacted] voice mail. Also, per the message we credited the fee of $9.00 that was charged to the account. Also, the remaining device(s) that Mr. [redacted] is not using he...

can bring the device(s) to our walk in customer service center at [redacted] at which the device(s) will be removed and a receipt is given to the customer or he can mail them to directly to [redacted] [redacted] at [redacted] and [redacted] will send the customer an email at [redacted] . Once received in either case there would be no charge. If Mr. [redacted] has any other questions please have him contact [redacted] [redacted] at ###-###-#### or [redacted]. We would like to apologize for the inconvenience that this may have caused.

We are in receipt of complaint [redacted] for [redacted]. In order to better serve [redacted] we ask that the customer call [redacted] at ###-###-#### in order to help resolve the violation issue.

We are in receipt of complaint [redacted] for [redacted]. Unfortunately, without Mr. [redacted]’s account or violation number we are unable help Mr. [redacted], but in order to be of better assistance we left message for Mr. [redacted] to give us a call back. No further actions are needed.

We are in receipt of complaint [redacted]. Per research of the account we  see that the customer open the account on 12/12/17. Before a patron is allowed to open an account there are instructions to read the Terms and Conditions which can be found at:...

 https://www.ezpassnj.com/en/about/terms.shtml In the customer’s complaint she states “. I opted my own account and put 25 dollars into at Wich time ezpass took that money from me without telling me because I owed them money for rolls that were paid on my stepfathers account .”  Per our terms and conditions referring to payments in section 7 states “ a) By selecting credit/debit card replenishment, you authorize New Jersey E-ZPass to automatically charge your credit/debit card for your replenishment amount.  d) Account replenishment must occur when your prepaid balance decreases to or below the replenishment threshold amount specific to the method of payment you selected.   For [redacted] her replenishment threshold is $15.00 and which a replenishment of $25.00 was submitted to the customer’s credit card company and rejected on 12/12/2017 at which the credit card was removed from the account so that the customer will not incurr any charges. We also give customers the option to make payments when they want to please refer to section 7c:“By selecting to replenish your Account through one-time payments using cash, check, or credit/debit card you agree to monitor your Account and to make timely payments to maintain a positive prepaid balance at all times. If your Account has an insufficient balance to pay the toll due, you must pay with cash in a cash lane; otherwise, you will be issued a violation notice requiring you to pay the toll and an administrative fee, as set forth in Section 21, per occurrence. Be sure to obtain a receipt for your records. “ When [redacted] opened her account she choose to have automatic replenishment. A payment in the amount of $25.00 was made when the account when it was first open and the customer didn’t make any other payments despite still using toll lanes. New Jersey E-ZPass is a prepaid system so there should be funds on the account before the use of tolls. That is the reason why [redacted] was creating new violations. As of 4/20/2018 the customer’s account is negative $12.95 and because the account has been negative more than 60 consecutive days Victoria Kohler’s account is in collections status at which the account is closed and forwarded to a collection company. The customer returns the device that was assigned to her account she will receive a credit of $9.00 As a one time courtesy we have waive the remaining violation fees in the amount of $248.55. Per the Terms and Conditions the customer is responsible for keeping the account up to date which includes have a positive balance. Being that the customer’s account is in collections she will have to pay the balance with the collection company and if she wishes to open another account she can contact [redacted] or via email at [redacted] to discuss the matter further. Also the device(s) can be mailed back to New Jersey E-ZPass 375 McCarter Highway Newark New Jersey 07114 in order to receive the credit of $9.00.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted], first it is prohibited to make a u-turn on the New Jersey Turnpike we advised against it as it is dangerous for Mr. [redacted] and to other motorist approaching the toll booth however, we did receive a receipt for $.90 from Mr....

[redacted] for the u-turn he made at plaza 4 to plaza 3 which is $.90 but that $.90 was the cost of the u-turn not the cost of Mr. [redacted] original travel.  By Mr. [redacted] making that u-turn he created another or second transaction for himself. If Mr. [redacted] mail a payment in the amount of $3.00 as a one-time courtesy we will waived the violation fee in the amount of $50.00. If he had any other questions he can call Bertram N[redacted] and ###-###-####.

We are in receipt of complaint [redacted] for [redacted]. Per research of the violation(s) we see the reason for the violations was due to the customer’s New York E-ZPass balance not being in good standing. Per New York E-ZPass the customer’s account balance negative when...

[redacted] incurred violations in New Jersey. The violation in question incurred in New Jersey on 1/19 and 1/31 and accroding to New York E-ZPass the customer’s account balance was negative until they made a payment in the amount of $54.35. Making a payment to their account doesn’t automatically take care of the violation. On the back of the violation we give instructions that an E-ZPass customer should submit payment for the toll amount along with their account information. If the payment or account information is not submitted in a timely manner that will cause the dispute to be rejected and delayed possibly placing the violation(s) in collections  As a courtesy we will waive the violations fee in the amount of $100.00 if [redacted] submits a payment for the tolls in the amount of $4.30. The payment can be taken over the phone by calling ###-###-#### or paid with a check or money order making the payment out to and mailed to:New Jersey E-ZPass Violation Center [redacted] Newark NJ 07111Attn: Bertram N[redacted]

After reviewing the customer concerns and researching his account history, we have decided to settle the balance.  Since there has been no activity on the account, the balance has been settled and the account has been withdrawn from the collection agency.  We have spoken...

with the customer and have advised him of the resolution.  The customer agreed and was notified of our response we are submitting to your agency.

We are in receipt of complaint [redacted] for [redacted]. We left Mr. [redacted] a message to give us a call back. In order to resolve Mr. [redacted] dispute we will need some more information. Please have Mr. [redacted] give [redacted] a call back at [redacted]

Complaint: [redacted]
I am rejecting this response because:The fine was not billed or paid to New York State Bridge Authority (NYSTA). It was paid to [redacted], the collection agency of E-ZPass NY Service Center Violation Processing Unit after I had already sent a check to E-Z Pass. on 3/20/29017 I recieved another notice from E-ZPass NY Service Center Violation Processing Unit demanding additional payment which would be the third payment made and taken from my account. Violation Number [redacted], [redacted] and [redacted].  Please review the payments processed and the additional requests for money that has already been paid. 
Regards,
[redacted]