RAD Construction Inc.

We are in receipt of complaint *** for *** *** As a coutesy we will wavie all violation fees totaling $1,if a Ms*** submits a payment in the amount of $Please have the customer call *** *** at *** to make a payment via credit cardMs*** can
also submit a payment via check or money orderThe payment should be made out to New Jersey E-ZPass violation center and mailed to New Jersey E-ZPass Violation center at *** *** *** *** ** ***

We are in receipt of complaint *** for *** ***-***We left a message for Mrs***-*** on 8/18/Per research, while Mrs***-***’s account was with Delaware River Joint Toll Commission she was always charged a service fee and continues to be charge after
the merge with New Jersey E-ZPassThe only new charges Mrs***-*** incurred after the migration are statement feesThese fees are charged so customers can continue to receive their statements monthlyThe charged consists of $every other month.To date Mrs***-*** has been charged $in statement fees from 5/30/to presentAs a courtesy we will refund the statement fees totaling $back to the accountAs of 8/20/we received the device that was assigned to Mrs***-***As of 8/21/Mrs***-***’s E-ZPass account is now closed and she will receive a refund in the amount of $if no new tolls post to her account. We would like to apologize that Mrs***-*** was unaware of these fees as well as for any inconvenience. We also want to thank Mrs***-*** for bringing to our attention her experience with our agent, we which we will investigate No further actions are needed

We are in receipt of complaint *** for *** ***As per our conversation with Ms*** she was advised that the fee for violation *** has been waivedNo further action is needed and we would like to apologize for any inconvenience that this may have caused

We are in receipt of complaint *** for *** ***Ms*** has a total of violations totaling $We have provided the violation numbers belowThe violations occurred on South Jersey transportation roadway (SJTA)We asked SJTA to investigate these violation toll transactionsWe
will also reach out to Ms*** with the outcomeIf Ms*** has any questions please have her call *** *** at ###-###-####.***
***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** ***A postage paid envelope was sent to the customer with the replacment deviceHowever, as a courtesy we will send another postage paid envelope to *** *** using the address we have on file

sorry I did not get back to you on ghe complaint, yes ezpass and I did resolve, thank you, they amended the 53$ violation, to a 3$, charge, and acknowledged that I did in fact pay toll,,, thank you for your help

We are in receipt of complaint *** for *** ***We attempted to call Ms*** to review her complaintWe left a message with our contact number so that Ms*** can give us a call back at her conveniencePlease have Ms*** call *** *** at *** for further
assistances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** C***

We are in response of complaint *** for *** ***, per research on the account all violations were taken care of per our response to Ms*** first complaint *** back in February The violations were waived as courtesy however, Ms*** incurred more
violations after her first complaintThe transactions dates are from 9/23/to 12/7/being that these are new violations that happen after we extended a courtesy Ms*** is responsible for all violation tolls and fees that are in collectionsHowever, we can waive the following violation fees totaling $if Ms*** pays $because these violations are not in collectionMs*** can call into our violation department at ###-###-#### to make a debit or cerdit card payment or contacting Bertram N*** at ###-###-####T*** T*** T*** T*** T*** T*** T*** T*** T*** T*** T*** Once again being that we already extended a coutesy to Ms***, she is responsible for the remaining violation tolls and feesMs*** should reach out to the collection agancy *** in order to resovle the rest of the open violationsThe total amount owed is $in violation tolls and $4,in the violation feesWe can send a report listing all open violations at her request*** can be reached at ###-###-####

Per our conversation with Mr*** we have taken care of the violation in questionNo further actions are needed

We are in receipt of *** for *** ***Message boards in New Jersey E-ZPass lanes on the *** *** *** and the *** *** *** are installed to notify customers of their account balances. The message boards display the following:
Toll PaidLow Balance Call Service Center
In addition we also send statements and in the case of Mr*** ***, his account scheduled to received email statements on a bi-monthly basis until he changed the frequency to monthly on 11/22/on our website In reviewing Mr***’ account we see that he took care of all violations for as of 12/9/All violation fees have been waived and the tolls only have posted to Mr***’ accountIf Mr*** has any more questions regarding violation administrative fees please have him call the violation department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We are in receipt of complaint *** for *** *** research of violation listed all notices were sent to ** *** ** *** *** *** per DMV records, we see that this address is different from the address provided in the complaint so this could be the reason why
*** *** may have not received the noticesThe violation tolls in question were not charged to the E-ZPass account and therefore, Mr*** still owes NJ for the toll charges incurredThis happens when a customer doesn’t not have enough funds to cover the toll chargesAlso making a payment to their E-ZPass account doesn’t take care of the violation in another state*** *** needs to make a payment to New Jersey E-ZPass for the violation toll amountAs a one time countesy we will waive the violation fee totaling $for violations ***, *** , *** *** ** and ** if the violation tolls totaling $are paid in fullPayment can be done by calling our violation customer service center at ###-###-####, or mailing a check or money order to along with a copy of this response to NJ E-ZPass *** *** *** *** ** along with a copy of the attached letter

We are in receipt of complaint *** for *** ***After reviewing the packages received by Mr*** on 9/22/and 9/26/we see that the toll transactions for violations *** and *** did not post to Mr*** New York E-ZPass accountViolation ***
occurred near the Lincoln Tunnel / NJ Rt/ Secaucus plaza but per the customer’s statement the hi-lighted toll posted at the Holland Tunnel.According to the customer’s statement the toll for Essex plaza was paid on 8/22/but violation *** occurred at the Essex plaza on 8/18/16.However, because the violations happen on a New Jersey roadway and Mr*** is considered an out of state New York E-ZPass customer per our violation instructions on the back of our violations in section Cwe advise out of state E-ZPass customer are to write there account information and submit a toll payment onlyAt which point we would waive all violation feesBeing that Mr*** account was in good standing at the time of the violations we will refund the violation fees back to Mr***Please allow to business days for receipt of refund

We are in receipt of complaint *** for *** ***Per our conversation with Ms*** she has advised us that she received her refund check in the amount of $

We are in receipt of complaint *** for *** ***, per our research we see that the patron recevied violations on the *** *** *** (***)Per *** they advised that either no toll was depositied or the incorrect amount was depositied into the toll basket for the
violation dates below:
Agency Notice # Txn Date Time *** *** 10/2/10:31 *** *** 10/4/11:27 *** *** 10/13/11:09 *** *** 9/18/22:25As a courtesy we waived the fee for violation *** when Mr*** submitted the violation toll amountWe also received payment for violation toll for *** and as the last courtesy we will waive the violation fee for that violation as well However, that will be the last courtesy for Mr***. Why did we check with violations maybe someone inviolations can call him to explain? The patron is responsible for the violation fee and toll totaling $for violations *** and *** Highlighted above Payment can be paid by check or money order made payable to
New Jersey E-ZPass violation center
And mailed to:New Jersey E-ZPass Violation Center *** *** *** *** ** ***
If Mr*** wishes to pay with credit card he can call the violation department at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,

We are in receipt of complaint *** for *** *** The following email was sent to Mr*** as of 6/13/2016, and we have not heard back from the patron.Hello Mr***,I am in receipt of your dispute submitted regarding a toll violation on the New Jersey Turnpike AuthorityOur notices advise
the following below:Pursuant to N.J.S.A 27:23-1, et seq., and N.J.A.C19:9-9.1, et seq., the person named above is alleged to be liable , as the owner of the identified vehicle, for the toll violation transaction(s) specified within this Advisory and Payment RequestNon-payment of toll(s) is a violation and may be subject to credit bureau reporting and the suspension of motor vehicle registration by the New Jersey Motor Vehicle Commission. While reviewing your dispute along with Transaction History, please note you stated you inadvertently entered on the New Jersey Turnpike and a toll collector advised to cross without charging you which was the fastest way to exit. Our records indicate you entered and made a U-turnTolls are not exempt from being paidIf a violation occurs while traveling on our roadways, a notice will be mailed to the registered address on file with the Motor Vehicle Commission and both the toll and administrative fee amount will be due as advised on notice. However, after careful review of your dispute NJE-ZPass is willing to dismiss the $administrative fee as a one-time courtesy if full toll payment is received/ processed. If you wish to resolve these matters please submit a payment in the amount of $to the address provided: NJE-ZPASSViolations Processing Center*** *** ***
*** ** ***Please make your check/ money order payable to NJE-ZPass Furthermore, we do apologize for any misunderstandings and hopefully we can resolve these mattersI would have contacted you via phone to provide information, however your letter did not provide any contact information besides email address.If the patron has any questions he can contact *** *** ** *** ** *** or our violation center ***