RAD Construction Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** *** We left a message for the customer to give us a call back regarding his requestPlease advise *** *** to call Bertram N*** ** *** at his convenience

We are in receipt of complaint *** for *** *** *** *** In researching the account, ***, we found the following. On 4/26/2016, two(2) payments totaling $were applied to the accountDue to the toll usage posted to the account and violations that were
posted to the account, the balance was expended causing the account to go negative on 5/16/2016. Toll usage continued through 5/22/2016. The account remained negative during the months of June, July, and AugustWe sent an email to the email address listed on the account by the account holder(s) *** advising them the account has been negative for the past days and was in danger of being forwarded to a collection company. On 8/19/the customer’s account was closed and forwarded to a collection company As far as the violations incurred, violations for *** ***, plate *** were applied to the home account on 4/26/in the amount of $182.05. Violations for *** ***, plate ***, were applied to the home account on 5/9/in the amount of $82.90. The remaining violations will be researched by our violation specialist representative *** ***She will be in contact with the customers to advised them what needs to be done in order to satisfy the violationsMrs*** can be reached at ###-###-#### if Mrand MrsBuchanan has any questions

This is just a follow up to complaint *** for *** ***On 10/3/a credit in the amount of $for the toll in question and a refund in the amount of $was done on 10/7/No further action is needed the customer’s account is closed

We are in receipt of complaint *** *** ***Per reserach we see that all violations were sent to the address on file which is the same address provided in the complaintAs a courtesy we will refund the violation fee in the amount $and would like to apologize for the
inconvience that this has caused

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** ***To better assist the customer a message was left for Ms*** from Bertram N*** advising to give him a call at ###-###-#### or he can be reached via email as well at ***

We are in receipt of complaint *** for *** ***After searching our database the violation referenced in the patron’s complaint could not be located under NJ E-ZPassPlease have the customer provide or confirm the violation number for New Jersey so that we may be of better assistance
or *** *** can contact Bertram N*** at ###-###-#### or by email at ***

We are in receipt of complaint *** for *** ***We left a message for the customer to give us a call backPlease have Mr*** call *** *** at ###-###-#### so that we can help Mr*** with his account

Complaint: ***
I am rejecting this response because:i emailes *** on May 7th and haven’t heard back from him I also called May 7th and May 8th both times I left a message and agin he hasn’t responded The response say “ as a one time courtesy they will waive the remaining violations of “ but to cal the collection agencyI called the agency and they informed me I owe and to cal back in a month because the account hasn’t been updated At this time I just want to know what I need to do and if they are waving the and that my account will have a zero balance I ask that someone from the company email me and answer both questions so I have proof that my account is at a zero balance and that I owe ez pass nothing I would like this on company letter head so I’m insured not to have any issues when I need to renew my license or car registration etc Again I’d like something stating the status of my account The balance and what if anything that I need to do .
Regards,
*** ***

We are in receipt of complaint *** for Ms***We left a message on the customer voice mail explaining why the account was not closedAs of 2/23/the customer’s account has been closed and a refund in the amount of $was forwarded to the customer’s credit card on file

We are in receipt with complaint *** *** ***Per our conversation with Mrs*** we advised the customer how to close their New Jersey E-ZPass by sending the device along with a note advising to have the account closed to *** *** ***, Newark NJ attn: Bertram
N***Once the device (s) are received we will begin the process of closing the customer’s account and refunding the remaining balance which as of 2/27/is $If Mrs*** has any more questions she can reach Bertram N*** at ###-###-#### or ***

We are you receipt of complaint *** for *** ***Per research of the violation in question, it did not occur at a coin operated lane, the violation in question happen in an E-ZPass Express laneOn May 6, Express E-ZPass lanes were implemented on the Garden State Parkway (GSP) at the
Raritan South toll plaza, lanes 15S through 19S, southbound. These lanes are located on the far left of the toll plaza for southbound traffic. The express E-ZPass lanes enable drivers to maintain a highway speed of mph while the toll is automatically deducted from their E-ZPass account. The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plazaWe believe that you paid your toll at the plaza preceding Raritan South and that you may have inadvertently gone through the express lane at Raritan SouthUpon receipt of your toll payment, as a one-time courtesy, the violation fee in the amount of $will be waivedToll payment can be paid over the phone with a credit card by calling ###-###-#### or to mail a payment please make the check or money order out to Violation dept. and send it toE-ZPass Violations Processing Center *** *** *** *** ** *** Please make sure to write the violation citation number on the payment for faster processing.However as of 5/24/a payment in the amount of $per our above statement we will refund *** *** in the amount of $in the form of a check as a one time courtesyPlease allow seven to ten business days

We are in receipt of complaint *** *** **, per our conversation with Mr** we posted the violation toll to the customer’s account and waived the violation fee of $Also, a payment in the amount $was sent by Mr**, we have transferred that amount to Mr
*** account balanceWe would like to apologize for the inconvenience that this may has caused

We are in receipt of complaint *** *** ***Per research we see the customer opened two inqueries asking how to close his E-ZPass account which was answered on 4/12/and 4/18/The response included instuctions on how to close the account and where to send the device(s) to:To close
your account please return your tags via certified mail to NJ E-ZPass Customer Service Center, PO Box 52003, Newark, NJ Also include a signed letter by the account holder requesting to close the accountIf your current method of replenishment is by a credit card please provide the current expiration dateIf the credit card is no longer valid please indicate and a refund check will be sentAlso please ensure all toll violations are paid in full before your request to close your account is sent into the service center.To date we have not received the device(s) to start the close account processIf *** *** has any other questions please have him call Bertram Nipper at ###-###-#### or via email at ***@conduent.com

We are in receipt of complaint *** for *** ***, per research of the account we see that the customer returned the device assigned to his account back in January of and requested to the have the account closedAs of April 27th Mr*** account was closed and
credited $4.oo in service fees that were charged from January to April The total of amount refunded back to Mr*** in a form of a refund check was $The account is now closed no further actions is needed and we would like to apologize for the inconvenience that this issue has caused

The reason why you have t gotten anything back is because regardless of the fact that It was resolved (I paid $4.96) or whatever it was - is because they are still Harassing me and it seems like an on going problem within their business.The response they gave was complete BS putting it on me. They do not answer their phones and I am sick and tired of being complicit aboutHow horribly they run their business

We are in receipt of complaint *** for *** ***Per research of the violation we see that *** *** tried to dispute the violation by filling out the violation with his account information however, the violation also instructs to send in a payment for the amount of the toll only
This is why Mr*** disputes were getting rejectedInformation was sent to the customer requesting payment for the tollIf Mr*** submits a payment for the toll amount of $4.00, we will dismiss the administrative fee of $as a courtesy.Payment with a credit card can be made by calling Bertram Nipper at or payment done with a check or money order can be sent to New Jersey E-ZPass: McCarter Highway Newark, NJ 07104. Attention: *** ***

We are in receipt of complaint ***, for *** ***Per our conversation with Mr*** he has agreed to make a payment on Friday 2/9/in the amount of $for violation tolls plus $to replenish his New Jersey E-ZPass account and as a one-time courtesy we will waive the
violations fees totaling $6,450.00.Mr*** needs to understand that he cannot drive through E-ZPass lanes without the proper funds on his account to cover his toll usageWe encourage him to read our Terms and Conditions on our website *** future fees may not be waived.If Mr*** has an questions please have him call Bertram N*** at ###-###-#### of via email at ***

We are in receipt of complaint [redacted] for [redacted]. We took the liberty of forwarding the dispute to the agency where the violation occurred and they have authorized us to waive the violation fee and toll amount totaling $31.00.  We would like to apologize any for the inconvenience that...

this caused.