RAD Construction Inc.

We are in receipt of complaint *** for *** ***We would first like to apologize for the inconveince that this matter has causedMs*** account has been credited and closed with the refunded balance of $returned to the customer’s credit card on filePlease advise
Ms*** to check with her credit card company within the next three business for confirmation.Once again we would to apologize for the inconveince that this matter has caused

In receipt of complaint *** for Mr***We received phone call from Mr*** to make a payment in the amount of $and we have waived the violation fees totaling $No further action is needed for violation *** and ***

Complaint: ***
I am rejecting this response because:This information is
inaccurateI have no issue paying any tolls that are dueI will not pay a $violation for each infractionI am a valid account holder so fees for the violations are not appropriatePlease total up the tolls due and I will be happy to pay for themI will accept any other solution for these tollsWe have been through this before as EZPass has a bug in the system related to the transponder.
Regards,
*** ***

We left a message for *** *** but we never received a responseMs*** advised in her complaint that when she called her state E-ZPass Massachusetts she was not alerted to any violationsEach state that has an E-ZPass system is ran accordingly to that state rules, also one state does not
have access to another state systemSo this is why the agent did not alert Ms*** The reason why an E-ZPass customer would receive a violation is because the license plate in question is not on an E-ZPass account or if the account that the plate is on has a negative balanceIf the license plate in question is not on the customer’s account at the time of the transaction, the image that is taken of the vehicle and its license plate information is forwarded to the Department of Motor VehiclesThe DMV provides NJ E-Z Pass with the mailing information of the registered owner so we can send the violation noticeIn this case we can only assume that the registered owner of the vehicle was the company that leased the vehicle to the customer (*** ***) per DMV records receivedHowever, if the vehicle is on an E-ZPass account with a positive balance the toll amount only will post to the customer’s account and a violation will not be createdIf the violations for *** *** are still open we can waive the fees for the violation(s) but the customer will have to send in payment for the toll amount only as long as the violations are not in collections, but if the leasing company paid the violations there is nothing we can doIf Ms*** could supply the violation (citation) numbers we would be able to research her complaint further or if she wishes to speak to an agent she can call our violation department at * *** ** ***

Per conversation with Mr*** we have transferred the following violations to Mr*** daughter:
*** ***
*** Currently, there are no open violations for Mr***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I just spoke with *** at NJ EZ Pass who completely resolved my complaint. No further action is required. Thank you for your help!
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***

Payment for violations on plate *** was received
in the amount of $1.50, as promised all violation fees were removed from collections that occurred prior to the payment date of 5/1/have been satisfiedThere are no open violations for plate *** and no further action is needed in this matter

After researching the violation in question we found we did receive the toll payment however the dispute form was blank, therefore it was rejected and eventually the administration fee was sent to a collection agencyWe realize that *** *** was making an attempt to pay the toll and have the fee
waived so we have honored her wish and waived the fee and removed the account from collectionsNo further action is neededWe would like to apologize for the inconveniences

We are in receipt of complaint *** for *** ***After investigating the violation in question (***) it was determined that the violation was sent in errorWe left a message on Ms*** voicemail advising she was not responsible for the violation and we have waived all
feesWe would like to apologize for the inconvenience that this caused

We are in receipt of complaint *** for *** ***We left a message for the Mr*** to give us a call backPlease have *** *** give Bertram N*** a call at ###-###-####

We are in receipt of Mr*** complaint ***As a courtesy one violation fee was refuned in the amount of $The refund was applied to Ms*** account balanceThe new balance is $-We left a message advising Ms*** to call *** *** at ###-###-####Please have
Ms*** call *** *** to make payment on the account before it is sent to a collection companyIf the account goes to collections the collection company charges a $processing fee on top of the balance of $

We are in receipt of complaint *** for *** ***Unfortunately, we cannot give a refund for a charge that we did not chargeWe can supply Mr*** with his account statement to show his account was in good standing at the time of the toll transactionsHe could forward that
statement to the rental company and ask them for a refund of the convenience fee that they chargedAlso, if Mr*** believes that the device(s) in his possession are not working correctly we can send him replacement device(s) at no extra chargeAll we ask is that he returns his old device(s)If wishes to order replacement device(s) please have call *** *** at ###-###-#### or via email at ***

This complaint can be marked resolved - I finally received my refund from NJ EZ Pass on March Please feel free to contact me with any questions

We are in receipt of complaint *** *** ***, after reading the complaint the patron mentioned tolls in NYC while going to the airportNew Jersey E-ZPass is not responsible for violation tolls that ocurred in other statesHowever, we did leave a message with *** *** for call
back and we will try our best to help *** ***He can call Bertram N*** at ###-###-#### or via email at *** all he would need is the license plate

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** ***We charged the customer based off the information recevied from the lanesMr*** dispute was forwarded to agency for approvalOn 3/20/we receive approval in the amount of $to bring the customer’s account balance to
$As of 4/17/the current balance is $The replenishment amount on the account has been deceased back down to $25.00.We would like to apologize for the inconveince that this may have caused and the many attempts Mr*** had to contact the NJ E-ZPass Customer Service Center for resolutionNo further action is required

We are in receipt of complaint *** for *** ***Per our research of Mr***’ account we see that he received a statement showing he had a balance of $ As of 11/17/there is still one device that was not taken off Mr***’ accountWe have removed the device (***)
from Mr***’ accountHis account is now closed please allow to business days for Mr*** to receive his refund check in the amount of $We apologize for the inconvenience that this caused

We are in receipt of complaint *** for *** ***Per conversation with Ms*** we sent her dispute to the Pennsylvanna Turnpike Commission on her behalfWe also sent Ms*** a copy of the dispute for her records along with a blank copy of the form in case she wants to dispute any
other tolls with Pennsylvanna Turnpike CommissionIf Ms*** has any more question she can call Bertram N*** at ###-###-#### or via email at *** We would like to apologize for the inconvenice that this has caused