RAD Construction Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
Stephen [redacted]

We are in receipt of complaint [redacted]for [redacted]. Per our research of [redacted] complaint we see that there are a total of three violations - [redacted] occurred on the Garden State Parkway. Violation...

[redacted] occurred on the Delaware River Joint Toll Bridge. On behalf of Mr. [redacted] we forwarded his complaint for both violations [redacted] to Garden State Parkway for review. We were advised that we can waive the violations.  Additionally we have been asked to advise [redacted] to be careful when depositing the coin into the basket because only $0.25 of the toll due actually made it into the coin basket for violation [redacted]. For violation [redacted] that occurred on Delaware River Joint Toll Bridge agency, we were advised that the violation occurred in an express E-ZPass lane. The express E-ZPass lanes enable drivers to maintain a highway speed of 65 mph while the toll is automatically deducted from their E-ZPass account and you may have inadvertently gone through the express lane . We will also waive the violation fee of $30.00 if Mr. [redacted] pays the violation toll amount of $1.00. Payment via credit / debit card can be done by calling [redacted]. If Mr. [redacted] wishes to pay by check or money order he can send the payment with a copy of the violation and this Revdex.com response to the address on the violation itself.

Per my conversation with Mr. [redacted] I explained that the reason for the multiple replenishments was because his account toll usage increased.  During 3/26/15 to 5/25/15 Mr. [redacted] used $195.10 in tolls resulting in the need to replenish Mr. [redacted] account 8 times totaling $200.00....

The current balance on his account is negative $272.72. This amount includes the account balance along with the collection fee.  If Mr.[redacted] returns the devices that are assigned to the account we will credit his account balance $9.00 per device totaling $36.00. If Mr. [redacted] wishes to pay the balance with a credit card the payment can be made to the collection company [redacted] at ###-###-####. Checks should be made out to NJ E-ZPass Customer Service Center.
The device(s) and check payment can be mailed to:NJ E-ZPass Customer Service Center[redacted]Attn: [redacted]
I also explained to Mr. [redacted] that if the violation(s) in question were in collections at the time he called the office then we would not be able to waive any violation fees, or if Mr. [redacted] returned the violation form and did not submit the toll only payment as it is indicated in section C2 for violation dispute section the violation fee(s) would not be waived.A customer has 105 days to dispute any violations. After, that timeframe the E-ZPass customer is responsible for the violation in full (fee and toll) To date Mr. [redacted] has a total of 9 violations and 2 of them are collection status. Please see below:[redacted] $28.35 occurred in 2010[redacted] $51.50 occurred in 2015As a courtesy our violation department will grant the violation fees to be waived when we receive payment for the violation tolls listed. Please see below for amount due.[redacted] $0.50 [redacted] $3.35
The other remaining violation fees can be waived if Mr. [redacted] submits the toll payment only via check or he can call our violation department at ###-###-#### to pay via credit card as long the violations do not go to collection status. Please see below for violations.[redacted] $1.50 [redacted] $0.50[redacted] $1.50[redacted] $6.65[redacted] $6.65[redacted] $6.65[redacted] $6.65
If Mr. [redacted] has any more questions he can call [redacted] at ###-###-####.

We are in receipt of complaint [redacted] for Mr. [redacted]. We left a message for Mr. [redacted] to call us back. In order for us to help Mr. [redacted] we will need either his account or New Jersey  E-ZPass device number which can be found on the device .Please have Mr. [redacted] contact [redacted]...

[redacted] at ###-###-#### or [redacted]

We are in receipt for complaint [redacted] for [redacted] [redacted]. Per our research we see that the Mr. [redacted] account was sent to collections for having a negative balance for 90 consective days. The credit card on file declined on 6/27/2015 changing the account type from “auto...

replenishment” to a“cash” type account. Once an account becomes “cash”, a $10.00 deposit is taken from the account balance. The last payment on the account was made on 12/9/2016 in the amount of $29.16 via our New Jersey E-ZPass website. Your balance at this time was negative -$4.16, leaving your balance at $25.00. The customer’s account balance became negative due to toll usage along with the monthly service fee charged of $1.00.We sent notications of the customer’s credit card declining, account balance being negative for 60 consective days, and bi-monthly statements for Mr. [redacted] account to the email address on file [redacted] at the customer’s requests. The balance of $27.03 includes the fee added by the collection company in the amount of $25.00 plus $2.03 for the remaining negative balance from tolls and fees after the $10.00 refundable device desposit was refunded to the customer’s account balance . The $2.03 also includes a $9.00 charge for the device ([redacted]) that was not returned, but if Mr. [redacted] returns the device ([redacted]) we will credit the $9.00 fee send Mr. [redacted] a refund check in the amount of $6.97 also waiving the collection fee of $25.00 and removing it from collections. The device can be sent to [redacted] [redacted] at:New Jersey E-ZPass Customer Service Center [redacted] Attn: [redacted]Newark, NJ 07114 If you no longer have the NJ E-ZPass device to return to me for credit, we will accept a payment for the $2.03 and waive the $25.00 collection fee. We called Mr. [redacted] to explain why his account was sent to a collection company ,and to provide any statements and letters per Mr. [redacted] request, but his voicemail was full. My contact information is:[redacted]###-###-#### [redacted] If Mr. [redacted] will please contact me so we can resolve this matter.We would like to apologize about the inconveince that this has casued.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I wish to state that neither response was received. The only response I got was that my inquiry had been received and a reply would be made within 5 business days.  I received nothing.  I fully understand what to do and will follow procedure to close the account. 
Regards,
[redacted]

As 4/20/2017 Mr. [redacted] made a payment in the amount of $241.72 to remove his New Jersey E-ZPass account from collections. The collection fee of $25.00 was waived as well. Another payment in the amount of $10.60 was paid for violation tolls only and the remaining tolls were sent to New York E-ZPass for processing so that they can post to his account. All violation fees were waived that were in not collections.However, there are 7 remaining violations that are open in collections, as the last courtesy we will waive half of the fees totaling $175.00 leaving the total of $200.70. This amount includes $175.00 in fees and $25.70 in tolls. We have advised Mr. [redacted] that we will give him a call on 4/21/2017 to settle the above balance.

We are in receipt of complaint [redacted] for [redacted]. Unfortunately, without Mr. [redacted]’s account number or violation number we are unable to assist Mr. [redacted].  A message was left on 10/7/2015 asking Mr. [redacted] to contact  [redacted]r at  [redacted] so that we can help resolve this...

matter

We are in receipt of complaint [redacted] for [redacted]. We believe that [redacted] has a New York E-ZPass not a New Jersey E-ZPass account. Please have [redacted] reach out to them at [redacted]

We are in receipt of dispute [redacted] for [redacted] [redacted]. Per research of the account Mr. [redacted] last contacted New Jersey E-ZPass to clear up some violations received back in 2015, also we received one out of two devices assigned to his account. Device [redacted] was returned back...

in 2015, but since device [redacted] which was assigned to the customer’s account since 2009. In order to close the account all device(s) will have to be returned and this is why the customer’s account remained open. We research the device and found no toll transactions for the last six months, so as a courtesy will waive the device fee of $9.00 and refund $29.70 back to the Mr. [redacted] credit card on file. As of 9/14/17 the account is now closed. No further actions are needed.

We are in receipt of complaint [redacted] for [redacted], per our research of the customer’s account we see between 8/13/17 to 10/12/17 the customer used a total of $118.20. The amount includes tolls used, the service charge fee, and the customer has the Delaware River and Bay Authority Commuter...

Plan assigned to his account which generates unused commuter trips as described below. The plan details can be found on our website by clicking on the following link or pasting it into the address bar https://www.ezpassnj.com/en/about/plans.shtml. The details are as follow:“This commuter discount plan entitles E-ZPass users, enrolled in the plan, to 25 trips on the Delaware Memorial Bridge at $1.00 per trip, when taken within a 30-day period. Under this plan 25 trips must be used within the 30-day period. Unused trips will be billed to the account at a rate of $1.00 per trip. The 30-day clock begins the first time the tag is used after enrollment. A new plan cycle will begin with the first use of the tag after the completion of 25 trips or the end of the previous 30-day commuter plan cycle, whichever comes first. The plan can be suspended a maximum of four times per year for a minimum of seven days per suspension.”Within the same time range, payments totaled $100.00 were applied to the customer’s account. Each time the VISA on file was charged, the balance on the account was either negative or below the $10.00 threshold. The request for a refund in the amount of $50.00 has been denied. The current balance on the account as of 11/29/17 is $31.68. We can supply a copy of Mr. [redacted]’s statement to him at his request to view all account activities. The statement request can be sent Bertram N[redacted] at ###-###-#### or via email at Bertram.N[redacted]@[redacted]. We would like to apologize for the inconvenience that Mr. [redacted] experienced while our system was being upgraded.

We are in receipt of complaint [redacted] for [redacted]. In order to further assist the patron we will need to research the violation in question. Could please have the patron supply the violation number that she received so that we could further investigate. We have also left a voice...

mail for the Mrs. [redacted] to give us a call back on 3.1.2016.

We are in receipt of complaint [redacted] for [redacted]. We were unable to find [redacted] account in our New Jersey E-ZPass system. However, we did find a total of four violations totaling $120.00. In order to be of better assistant to Mr.[redacted] we will need his account or...

device information along with one of the twelve violations he mentioned. Our system is only showing four. We called the number listed in the complaint however an operator advised that the voice mail was not set up yet so we were unable to leave a message. Please have [redacted] call Bertram N[redacted] at ###-###-#### or he can be reached via email at [redacted]

We are in receipt of complaint [redacted] for [redacted]. Per our research Mr. [redacted] is not a New Jersey E-ZPass customer. His account is with New York E-ZPass, we have taken the liberty of forwarding Mr. [redacted] concerns to NY E-ZPass. We also left a message for Mr. [redacted]. Please close this complaint...

since it does not pertain to New Jersey E-ZPass.

We are in receipt of complaint [redacted] for [redacted], in order to be of better assistance to Mrs. [redacted] we will need additional information regarding the violation. A message was left for Mrs. [redacted] on 5/1/2018 from [redacted]. He can be reached at [redacted] and or via...

email at [redacted]

After the conclusion of my investigation I informed Mr. [redacted] per phone conversation and email on 6/1/2017 the following:Good Afternoon Mr. [redacted],   Per our conversation the correct plate you rented from [redacted] was [redacted] not [redacted] which was added to your account by you on 10/9/2015. Plate [redacted] was not removed from your account until 4/7/2017and this is why you were charged for tolls that incurred in 2016 for plate [redacted]. I credited your account in the amount of $21.00 for those tolls that posted from 4/11/2016 to 8/7/2016.    Also, per your request I lowered your replenishment amount to $100.00 as a one-time courtesy. Please be advised that an evaluation will be done every quarter on your account while your account remains open so your replenishment amount is still subject to change pending your account toll usage. I would like to apologize for the inconveniences that this matter has caused and I also have provided my contact information below if you have any other questions.[redacted]###-###-####[redacted]

We are in receipt of Ms. [redacted] complaint. We have provided Ms. [redacted] with an excel spreadsheet of tolls used from 11/27/2016 to 12/21/2016. We offered to go over the report with Ms. [redacted] to show that her account was not misused but Ms. [redacted] had an emergency. When Ms. [redacted] is ready to...

review the report please have her call [redacted] at ###-###-#### he also can be reached via email at [redacted]

We are in receipt of complaint [redacted] for [redacted] Unfortunately, without Ms. [redacted]’s account number we are unable to assist. Please have Ms. [redacted] provide either her account or device number. She can also contact Bertram Nipper at [redacted] or by email at [redacted].

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]