RAD Construction Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:8-4-16Thank you E-ZPass, I'm a 100% disabled vet on Medicare for the last 4 years. I can't remember the last time I used EZPass at a toll booth, but now to have this problem is amazing. I have used E-Zpass since it started 25-30 years ago and never had a problem except when the toll both could not read the unit and I would get a photo of me in the PO mail. As soon as got it, I would take care of it! Over the last 25 years E-ZPass has enjoyed using my money and in advance of me using the tolls. Tell me how much money has ezpass made off my money? I know I was never offered any discounted tolls? 1: When-ever E-ZPass took money from me, I would get a PO mail statement telling me!(Last one I found was dated 09/16/2015) Which says I have balance of $16.60.2: Assuming that E-Zpass has always sent me statements and toll problems thru PO mail, why would I care if E-ZPass had a up to date e-mail address for me, so I could receive more junk mail?3: True my e-mail was [redacted] but the one I use is [redacted] and as you can tell its been 6 years since I looked at the 1st.4: As soon as I revived the PO mail from RMCB I called Ezpass thinking it was a scam. Ezpass told me I had to deal with RMCB, so I asked them for a statement to be sent me, showing real tolls! Like I told them I have no problem paying them but refuse to pay any fines since I was never informed!5: EZ-pass needs to review the phone recording made On 07-19-2016, when I was speaking to a supervisor! A: She in informed me that if I did not use a toll with-in 60 Days, My account would automatically be shut down (TURNED OFF)!B: I then asked her what they would like me to do with the 3 Tags I have, and if they could send me a RMA pre-paid envelope to send the back! SHE TOLD ME THEY DIDN'T WANT THEM AND I COULD DO ANYTHING I WANTED WITH THEM! THAT THEY DON'T WORK AND COULD NOT BE USED and they did not want them!C: May need to here the tape, but I'm quite sure that she also said something about owing the only $6.66.6: So now we went from RMCB wanting me to pay $58.66 (07/15/2016), after speaking to EZ-Pass on (07/18/2016) they send me a statement dated (05/16/2016) I received from EZ-Pass on (07/28/2016) telling me I now owe $21.34. Which now they also want me to pay $30 for the TAGS I was just told the throw in the garbage by their supervisor! 7: As you see none of the dates match and I feel they don't have a clue what their doing!8: To top this off I again tried to contact EZ-Pass on 07/28/2016.Called ###-###-#### 5 mins on hold!Explained to rep.Transferred by her, to her supervisor!10 mins on hold waiting for supervisor to pick up!Sent 15 mins going over problems with her!Was then put on hold by her! (You would think a supervisor could make a $6.66 decision?After being on hold for 20 mins + (I hung up)9: I then got a email from Revdex.com Aug 1 showing complaint was assigned ID [redacted] A: I tried calling [redacted], Service Representative Revdex.com, Phone: ###-###-#### Ext: 26, 8/1/16 left message to call my cell, anytime! (No-response to date)B: I tried calling [redacted] Service Representative Revdex.com, Phone: ###-###-#### Ext: 26, 8/2/16 left message to call my cell, anytime! (No-response to date)C: I tried calling [redacted], Service Representative Revdex.com, Phone: ###-###-#### Ext: 26, 8/4/16
Regards,
James [redacted]

We are in receipt of complaint [redacted] for [redacted]. As per our conversation with Mrs. [redacted] she informed us that she had already resolved this issue with the  New Jersey Turnpike Authority. .. As of 11/13/2015 we received the payment for the violation toll, and as a courtesy  the...

violation fee was waved.

We are in receipt of dispute [redacted] for [redacted] has agreed to credit Ms. [redacted] for duplicate tolls that posted to the account from 2015 to present. The amount credit was $377.25. Also, if Ms. [redacted] is not using the other device she should mail it back to...

New Jersey E-ZPass Customer Service Center [redacted] Newark NJ 07101 or she can drop the device off at one of our three walk in centers:[redacted] Newark, NJ 07114 [redacted] Camden, NJ 08102 Delaware Memorial Bridge Plaza [redacted] New Castle, DE 19720

We are in receipt of Mr. [redacted] rejection. Per our conversation with Mr. [redacted] he has agreed to mail back the remaining devices in his procession upon receipt of a postage paid return envelope.  Also, as a courtesy we will zero out the remaining balance and have Mr. [redacted] account removed from collections and if he has any other questions, comments, and or concerns please have him call Bertram [redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted]. Per conversation with Mr. [redacted] on 04/24/2018 he was advised to provide more account information, as so further research can be done to assist Mr. [redacted].

I wanted to make sure the case is marked "satisfactory".  My $ was refunded and the account closed.  All good on my end and thank you for your efforts.

We are in receipt of complaint [redacted]. Per research of the violations in question all of them were sent to the same address listed in the customer’s complaint starting in 2015 to present. We see that the customer received the violations because some were paid in full before...

[redacted] had an account and other that she had posted to her E-ZPass account. The reason for the violation was Ms. [redacted] financial institution rejected a number of payment requests from us. New Jersey E-ZPass is a pre-paid system so once a customer’s account become negative tolls are longer posted to the account at which point violations are created. Even if a customer make a payment to their account balance that does not take care of the violation. If Ms. Ludwig responded to the violation in a timely manner we would have waived the violation fee and charged the toll only to the account however, the two notices mailed per violation ([redacted] were not responded to.  As a one-time courtesy we will remove the violation fees from collections and waive them once we receive the toll payment of $5.90. Payment can made with a debit / credit card by calling 973.368.1656 or by mailing a check or money order:New Jersey E-ZPass375 McCarter Highway Newark. NJ 07114Attention [redacted]

We are in receipt of complaint [redacted] for [redacted]. We have taken the liberty of forwarding his dispute to Delaware River Joint Toll Bridge Commission and they have approved the customer’s request. [redacted] account was credited $27.50 on 01/29/2018 and $5.50 on 01/31/2018 totaling...

$33.00. We apologize for the delay in getting [redacted]’s account resolved and the inconvenience it has caused. No further action is needed in this matter.

We are in receipt of complaint [redacted] for J[redacted] Per research of the complaint we see that on 7/10/2015 Mr. [redacted]’s was refunded $19.45 (includes the reversal of $1.00 service fee). The statement that was sent to Mr. [redacted] was for activity date range 5/1/2015 to 6/30/2015, however the account...

was not closed until 7/10/2015 as previously stated so this is why the statement did not reflect the account being closed. We would like to apologize for the inconvenience that this matter may have caused. No further action is needed.

We are in receipt of complaint [redacted] for [redacted], we called [redacted] to obtain more information regarding the violation in question. A message was left to give us a call back, Please advise [redacted] to call Bertram N[redacted] at [redacted] for further assistance regarding the...

violation in question.

We are in receipt of complaint [redacted] for [redacted]. Per our conversation with Ms. [redacted] she provided the violation number so that we would be of better service to Ms. [redacted]. However, per research of violation [redacted], this violation is not from New Jersey E-Zpass. This...

violation in question is from New York for using the Bronx Whitestone Bridge. We have taken the liberty of forwarding her dispute to New York E-ZPass. Their contact is E-ZPass New York Service Center, [redacted]r call them at ###-###-#### or visit their website at [redacted]

We are in receipt of complaint [redacted] for  [redacted]. We will need more information in order to be of better service to [redacted] Please have him email or call Bertram N[redacted] at [redacted] or [redacted]

Thanks for your help! I received,04 30 2018,a draft for the amount requested on the complain. Although the amount in question will not make me rich, it is now with the rightful owner.The complain was a matter of principle more than a monetary issue and You and Revdex.com made it possible.

We are in receipt of complaint [redacted] for [redacted], in the complaint the customer advised that he was an New Jersey E-ZPass account holder. In order to better assist [redacted] please have the customer call Bertram N[redacted] with the New Jersey E-ZPass account number. He can be...

reached via phone at ###-###-#### or via email at [redacted].

Complaint: [redacted]
I am rejecting this response because: my total credit due was supposed to be $24.40 in which I am still owed $9.00 and they never removed the administrative fees in the amount of $250.00 which were not mine. These fees were associated with the tolls that were charged to my account by mistake.
 I have attempted to contact them several times and just recently submitted another dispute with them for the $9.00 that is still owed to me and the $250 administrative fees that were never waived as a result of their error.  I've also submitted complaint with Consumer Affairs with supporting documents.  Please let me know if you can resolve this as soon as possible because this dispute has been going on since February 2018.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you very much for your assistance!
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per research of the violation in question [redacted] Mr. [redacted] incurred this violation by using an express E-ZPass lane. On May 9, 2005 Express E-ZPass lanes were implemented on the Garden State Parkway (GSP) at the Toms River toll...

plaza, lanes 6N and 7N, northbound, and 10S and 11S, southbound.  These lanes are located on the far left of the toll plaza for northbound and southbound traffic.  The express E-ZPass lanes enable drivers to maintain a highway speed of 65 mph while the toll is automatically deducted from their E-ZPass account.  The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plaza.  I believe that you paid your toll at the plaza preceding Toms River, but no toll was paid at this plaza in the express lane because the express lane there are not toll booths and that you may have inadvertently gone through the express lane at Toms River.

We are in receipt of Ms. [redacted] rejection. An email with the excel attachment showing her toll history was sent to Ms. [redacted] on 12/21/2016 (we can provide a time stamp email to the Revdex.com upon request). We detailed every toll used by Ms. [redacted] using the excel report that was emailed. Ms. [redacted] didn’t disclose any addition concerns when we spoke about her account.  We did advise that we could not provide a statement at the time of our conversation because she was still in the middle of her statement cycle and statement could not be generated until her cycle ended. Once the statement was available it was emailed to Ms. [redacted] on 1/3/2017. We also explained that SPR represents a plaza on the Virginia Department of Transportation roadway (VDOT). The plaza is interstate 395-95-495. Regarding the speeding ticket the image was taken at DC 295 SW .7 miles s/o exit 1 s/b. To recap SPR represents a toll plaza in Virginia and the speeding ticket happen on a highway in District of Columbia. On 1/9/2017 we sent an email containing a copy of the customer’s statement along with a sample of a violation from New Jersey E-ZPass as well as a copy of the speeding ticket provided by Ms. [redacted] from the Metropolitan Police Department located in the District of Columbia so we could show they are different notifications. We can also provide the document to the Revdex.com upon request. Per our conversation with Ms. [redacted] the funds in her account were used correctly and that New Jersey E-ZPass has nothing to do with that speeding ticket she received from Metropolitan Police Department located in the District of Columbia.

We are in receipt of complaint [redacted] for [redacted]. Per research of Ms. [redacted] account we see that the account was opened 11/14/16, so any unpaid tolls prior to that date would be considered a violation and the violator is subject to pay the toll and fee in full, however they can...

dispute that toll with the agency in which they received the violation from. In this case the Tappan Zee Bridge is under the New York State Bridge authority (NYSTA) not New Jersey E-ZPass.  New Jersey E-ZPass cannot refund money that was not paid to New Jersey E-ZPass. If Ms. [redacted] wishes to dispute the violation and request a refund the request and or this complaint should be directed to that agency (NYSTA). If Ms. [redacted] has any other questions she can contact [redacted] at ###-###-#### or via email at [redacted]