RAD Construction Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Michael ***

We are in receipt of complaint *** for *** ***We reached out to the customer to explain how our system evaluates account usage along with the differences between the replenishment and threshold amountAlso, at the customer’s request we lowered the replenishment amount to $and
advise that our system will continue to evaluate his account on a quarterly basis so the replenishment amount is subject to change base off of his toll usage

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***Thank you Revdex.com for your helpI got NOWHERE with EZ Pass until you stepped in and helped.You provide a wonderful service!

We are in receipt of complaint *** for Stephen ***We have expedited Mr*** refund request in the amount of $The customer should have it within to business daysWe would like to apologize for the inconvenience and if Mr*** has any other concerns or
questions please have him call Bertram *** @ ###-###-####

We are in receipt of complaint *** for *** ***. NJ E-ZPass has no record of Mr*** contacting us in reference to updating his address on his accountHowever, we do see that he accessed his account on our website at *** to change his password and update his credit
card information but not his addressWe do however show that Mr *** updated his address on 11/10/through our collection agency RMCB, when he made the payment of $towards his revoked NJ E-ZPass accountWe think he must be confusing this with NJ E-ZPassThis occurred after his account had been revoked.Since the address we had on file was not updated all correspondences was sent to ** *** *** *** *** *** *** ** ***.Even though he did not receive our correspondences he should have received messages when driving through the E-ZPass lanes advising of a low balance or to call the Customer Service CenterWe see that Mr*** drove through the lanes several times when his account balance was negative so he should have noticed this as the time of the transactions.As Mr*** stated he incurred violations because the debit card we had on file declined in April, The violations however, did go to the correct mailing address, *** *** *** *** *** ** ***, because we obtained this address through the DMV as we are required.When Mr.*** incurred the violations he was no longer a NJ E_ZPass customer, the account had been closed for having a negative balance for more than consecutive days. We reviewed the phone conversation Mr*** had with the supervisor and Mr*** was advised correctly that we do not call customers when their account balance is negative; customers are expected to monitor their account balances and not drive through the E-ZPass lanes without the sufficient fundsThey are also expected to respond to the messages in the display board when driving through the E-ZPass lanesIn addition, they are responsible to keep their account information updated so we may communicate through mail or email, depending on the customer’s choice.However, the supervisor should have allowed Mr*** to either speak to a collections agent or offered to take a call back to discuss the account furtherIn doing so we clearly heard Mr***’s frustration, however, there were some inappropriate comments made by Mr*** towards the end of the conversation.Based on the facts listed above, the customer is ultimately responsible for monitoring their account, keeping their account information updated, and not driving through the E-ZPass lanes without the proper fundsWe are denying the full refund requested, however we are approving the reimbursement of $for the administration fees as an additional courtesy to the previous courtesy givenThe refund will be issued to the address below:*** *** *** ***
*** *** ** ***

I am rejecting this response because:I dont get why they went so far to defend their operator
y ***

We apologize for the problems you have had in receiving your statementsOur records indicate that although the three statements that you requested were delayed in mailing, they were all mailed to the mailing address on fileHowever, we will send them again via *** to the attention of the
contact name on fileAgain, we apologize for the poor customer service you received, please feel free to contact *** *** at *** if you have any questions or comments

We are in receipt of complaint *** for *** ***. Unfortunately, without his account number we cannot assist in resolving *** ***’s concern We left a message on 11/3/2015, for the customer but we have not heard back from *** ***Please have the
*** *** provide his account number, device number, or license plate(s) He can also contact us directly by calling *** *** *** or via email at *** ***

We are in receipt of complaint *** *or *** ***, per research of Mr***’s account the replenishment was increased due to the customer’s toll usagePer the NJ E-ZPass Terms and Conditions which can be found on our website at www.ezpassnj.com, paragraph d), periodically, a customer’s
toll usage will be reviewedIf the monthly activity is above or below the current monthly payment, then the customer’s minimum monthly debit/credit card, cash or check payment will be adjusted accordingly and the customer will be notified on on their next scheduled statementNJ E-ZPass sets the monthly replenishment amount to avoid multiple replenishments within the same month when possibleFrom 5/22/to 8/22/Mr*** used a total of $which is a monthly average of $Mr***’s current replenishment amount at the time did not reflect his actual account monthly usageThis is why Mr***’s account replenishment was change from $to $If Mr***’s toll usage decreases over the next months his average monthly usage will be re-evaluated and adjusted accordinglyIf Mr*** doesn’t wish to have his credit card charged the current calculated replenishment amount he has the option to remove the credit card from his account and can make one-time payments as needed by cash, check or credit cardThere is a $per tag deposit if a credit card is not associated with the account which is refundable upon either adding a credit card to the account or returning the tag to NJ E-ZPass.We reviewed the recorded call Mr*** made into our Customer Service Center and did not find the representative to be yelling, disrespectful or rude so we apologize if he felt differently but found the representative did try to explain the increase was due to his increased toll usage as stated above

We are in receipt of complaint *** for *** ***We have refunded the service fee that was charged for the month of November and as of 11/17/we refunded *** *** a total $to the customer’s visa credit card that was on fileWe would like to apologize for the delay and
for any inconvenience that this may have caused

We are receipt of complaint *** *** *** ***Per the customer’s request we have closed his accountWe also credited the customer’s account $for the service fee that was charged on 6/13/The total amount that will be refunded back to Mr*** credit card is $We would like
to apologize for any inconvenience that this may have causedIf Mr*** has any other questions he can call *** *** at ###-###-####Once again Mr***s’ account is now closed no further action is needed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** *** ***Per our conversation with Mrs*** we have dismissed violation *** and we would also like to apologize again for the inconvince that this has caused

We are in receipt of Mr*** per our previous response the plan was added when the account was added back in when the account was open and New Jersey E-ZPass can only credit charges days from the date of the issuance of the first Account Statement reflecting the disputed chargeWe have forwarded Mr*** dispute to *** *** *** *** *** for refundUnfortunately, there is nothing more that New Jersey E-ZPass can do in this matter

We are in receipt of Mr***’s responseThe reason why Mr*** received a violation was not due to the account balance but due to the license plate that received the violationOn the date of the violation 1/10/no device was scanned in the lanes and the license plate that received the violation was not on Mr***'s accountSince, the license plate in question was not on Mr***’s account therefore, violation *** was issuedAs of 10/2/we have submitted paperwork to expedite the refund in the amount of $in the form of check for the violation fee paid by Mr***Please allow the refund check tobusiness daysAlso, Mr***’s New Jersey E-ZPass account was closed and then refunded in the amount $on 7/29/to the visa credit card we had on fileWe would like to apologize for any inconveniences that this may have caused

We are in receipt of Ms*** responseCorrespondence letters were emailed to the address on file on 11/11/and 1/31/Statements were not sent when Ms*** opened her account through our website at www.ezpassnj.com however as stated in our previous response, she did not elect to receive statements Although the NJ E-ZPass terms and conditions state that Ms*** is responsible to ensure she maintains a balance above zero; she cannot allow her account balance to become negative so customers are required to monitor their accounts using our website, calling our Customer Service Center or reviewing their statements we did make several attempts to contact her. On 11/11/an attempt was made to automatically replenish the account with the credit card on file, however the customer’s credit card declined and a letter was e-mailed to the address on file informing the customer of the declineEventually the account was converted to a “CASH” account due to the credit card decline; therefore, a $per transponder deposit was taken from the current balance. On 1/31/a revoked warning letter was sent by email advising Ms*** her prepaid balance on her NJ E-ZPass account had fallen below zero for consecutive days and that If the account was not replenished within business days of the date of the letter her account would be revoked and not be reinstatedThe letter also stated that she would be charged an account revocation fee of $plus any applicable transponder fee(s) and continuing to use her NJ E-ZPass transponders may result in violationsRegarding her question concerning receiving any delivery and/or read receipts we did not receive notice that the email was not deliveredSince no action was taken her account Mrs*** was charged for the two transponders, $for the interior and $for the exterior, the account was closed and forwarded to a collection agency. We did find a second transponder was ordered through our website on 1/9/However, our records do not indicate this transponder *** had been used so will credit the $lost transponder fee We are in receipt of transponder *** so her account has been credited for the $lost transponder fee The current balance is $28.85, which includes the collection agency’s feeApparently Ms*** did not receive any of the email communications so we have agreed in good faith to waive the $collection fee so her final amount due is $ In addition, Bertram *** attempted to contact Ms*** to answer all of her questions however; she did not return his callIf Ms*** will provide a valid email address we can send her the itemization she is requesting. Ms*** can make a payment with a credit / debt card by calling Bertram *** at or a payment can be mail to:New Jersey E-ZPass service center McCarter Highway Newark, NJ 07114Attn: Bertram ***Please have the check or money order made out to New Jersey E-ZPassPlease do not send cashWe would like to apologize for any inconveinces that this may have caused

Complaint: ***
I am rejecting this response because:The ONLY emails ever received from EzPass was: 10/7/"Account Enrollment" and 11/18/"Forgot Password Confirmation". I even checked my junk mail so there may be something wrong with your system or the person that claims to have sent it. Do you receive a delivery and/or read receipt when you send things like these? When you didnt receive a payment or response why did it take you months to send something through the mail then? March 23rd was the FIRST correspondence I ever received and that was thru the mail. This is when I started sending my letters certified with return receipt that your company signed for TWICE and never got back to me. Do you not send something to be signed before being referred to a collection agency?!!? Did anyone try to call and contact me that way??? My main question is, why didnt I receive ANYTHING from EZPass before I received something from the collection agency???I take pride in my credit history with any and all companies and you can check my background/credit rating on that, so to be accused of something that I know was not done and you did not do as you claim is just ridiculous and absolutely unfair
I have no problem in returning the EZPass. The funny thing is, I kept it this long, yet this is the first I'm even hearing that I can return it at all. This is supposed to be a well known business and this is how you operate??? You mentioned "If Ms*** returns the E-ZPass devices we will adjust $for *** and $for ***." What are these account numbers when I only had one EzPass account?????You also stated "This will leave a remaining balance of $Once, we receive all the requested items we will submit a request on behalf of Ms*** to New Jersey Turnpike Authority to have the option of obtaining another New Jersey E-ZPass account if Ms*** choses to." Can you send me an itemized bill but I do not charging the amount over what was initially prepaid on my account, and your site will not let me sign on any longer? I really feel as if I owe absolutely nothing as it was a total wrong doing on EZPass part and it is very bothersome that I have to go through something like this when I know my character and payment loyalty. It almost makes me feel as if it needs to be taken to small claims court just for the principal of it all.I will return the EZPass to the address listed without a problem. I will ship that out today via UPS acually to make sure you get it and to make sure I have a tracking option as my trust in your company is completely overI expect that there be no charges left on the account unless you can furnish an itemized bill that shows that I actually charged those fees while riding on the toll roads
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** ***Per research of the customer’s home account a credit in the amount of $for service fees place back to the account balance on 5/3/and a refund in the amount of $was refunded back to Mr*** on 5/10/The account
has been closed since that dateNo further action is needed in this matter