RAD Construction Inc.

We are in receipt of complaint *** *** ***, per notes left regarding the violation dispute data on the abstract recevied was not clear enough to make a determinationPlease have *** *** scan the document(s) and send them to *** for reviewHe can also
be reached at ***

We are in receipt of complaint *** *** *** ***Per our research of the account confirmation number *** is acknowledging that we received Cortland Drew’s email requesting the account closed not that we received the E-ZPass deviceAs of 11/24/we have not received the device
assigned to the customer’s account which is why the customer’s account remained openAs a courtesy we will waive all collection and device fees along with the negative balanceAs of 11/24/Cortland Drew’s New Jersey E-ZPass account balance is $We would like to apologize for any inconvenience that this may have caused

Complaint: ***
I am rejecting this response because:
Info requestedViolation number * ***Account number***
Regards,
*** ***

We are in receipt of complaint *** *** ***Per research of the account we identified that the customer inquired about closing the account on several occasions and on 4/10/we sent a response stating:“In order to close your EZPass account you must send the device(s) linked to
the account along with a letter requesting for closureOn the letter please include the date of letter, your name, account number, reason for closing, and signaturePlease mail your device(s) and letter to NJ EZPASS CUSTOMER SERVICE CENTER *** *** *** NJ Once we have received your request you must allow days for the account to be closed and refunded.” Once the device linked to the account is received we will close the account and refund the remaining balance back to the customer’s credit card on fileWe would like apologize for the delayed in responseIf Ms*** has any other questions please call Bertram N*** at ###-###-#### or via email at ***

We are in receipt of complaint *** for *** ***In order to be of better assistants we left a message for Mr*** to give us a call back on 4/27/We would need the violations / citation number(s) in order to research Mr*** issuePlease have Mr*** call our violation
department at ***

We are in receipt of complaint *** regarding violation *** and *** for *** ***On 10/18/we received payment for the tolls totaling $We waived the violation fees totaling $100.00.We called Ms*** on 11/7/to advise her we
processed the payment for the tolls, waived the fees and no further action is needed.The NJ E-ZPass system was unavailable due to a system maintenance and upgrade during the time she called and this was announced on a recorded message when calling our toll free number and posted on our websiteWe apologize for the inconvenience

We are in receipt of complaint *** for *** ***Per research on the customer’s account we see that Ms*** opened her account via our website at www.ezpassnj.com on 10/7/When a customer opens their account via the web they must select how they wish to receive their statements and
correspondences lettersMs*** elected to receive correspondence letters via email to ***@hotmail.comHowever, Ms*** selected the option “None” for statementThis is why the customer never received any statements via mail or email Also, because the customer elected to have her correspondence letters delivered to her email we sent an email to ***@hotmail.com advising the customer that her credit card issuer has failed to approve payment to her E-ZPass account on 11/11/Then on 1/31/we sent another email to ***@hotmail.com advising that our records indicated Ms*** prepaid balance on her New Jersey E-ZPass account has fallen below zero for at least the last consecutive days and that If the account is not replenished within business days of the date of this letter your New Jersey E-ZPass privileges will be revoked and your account will not be reinstated also, advising her account will be charged an account revocation fee of $plus any applicable log tag fee(s)Continued use of your New Jersey E-ZPass tag will result in toll evasion violations and administrative fees So failure to act on that notice resulted in the customer’s account getting sent to a collection companyThe current balance owed by Ms*** is $The total amount includes a negative balance of $plus the collection fee of $ If Ms*** returns the E-ZPass devices we will adjust $for *** and $for ***This will leave a remaining balance of $Once, we receive all the requested items we will submit a request on behalf of Ms*** to New Jersey Turnpike Authority to have the option of obtaining another New Jersey E-ZPass account if Ms*** choses to Ms***s can forward the requested items along with a payment made by check or money order no cash to: New Jersey E-ZPass Service Center McCarter Highway Newark, NJ 07114Attn: Bertram *** Please make the check or money order payable to New Jersey E-ZPassNo further actions are needed

Per our conversation with Mrs*** on 11/13/15, because Mrs*** has a New Jersey E-ZPass account in good standings and the violation tolls were already paid we will waive the violations fees To date we have waived the violation fees for violation #T***and violation
T***Mrs*** will contact us when she receives the third violation notice so we can waive that fee as well

We are in receipt of complaint *** for *** ***Per my converstion with Mr***, his violation issue has been resolved Mr*** also expressed the difficulity he experienced when using our automated services We are always looking for better ways to service our
customers and I will forward his concerns to the appropriate department

We are in receipt of complaint *** for *** ***Per research of the account plate does not belong to the customer and all charges in dispute have been removed from the customer’s account. We would like to apologize for the inconvenient that this has caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Per our conversation with Mrs*** we advised that the account in question is closedWe will also refund two years of service fees totaling $along with the payment of $and the fee of $charged for device ending in ***. This brings the total refund amount of $
due to Mrs***’We will refund that amount to credit card we have on file toWe would like to apologize for the inconvenience

We are in receipt of complaint *** for *** ***Per our conversation with *** *** we advised him that his violations are with New Hampshire E-ZPass not New Jersey E-ZPassHowever, were able to reach out to New Hampshire E-ZPass on behalf of ** ***They advise that all the
violations have been taken care of and if *** *** would like to reach out to New Hampshire E-ZPass they can be reached at *** or via their website at ***Also, If *** *** has any more questions for New Jersey E-ZPass he can reach out to *** *** at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint *** for *** ***Per research of violations and of *** *** fiance’s account, we see that there is a total of three licence plates between the twoTwo out of the three plates per our system are assoicated to *** *** *** and ***. Plate
*** is on a New Jersey E-ZPass account however that account is negative, so any tolls that the customer and *** *** used will automacticly become a violationNew Jersey E-ZPass is a pre-paid system and once a pre-paid account balance becomes invalid with a negatve balance tolls no longer post to the account and the tags become invalid in the toll lanesWe have advised customer to review the updated terrms and conditions on the websiteAlso, simply adding funds to an account doesn’t take care of violations. A customer can dispute or pay them via our website at *** calling our customer service center at *** or by mail to ** *** *** *** *** *** ** ***The other plate associated to *** *** is ***After research this plate we see that the plate was on a New Jersey E-ZPass account on 8/11/when the account was opened however on 4/18/that plate was deleted per the customer’s requestIf plate *** used an E-ZPass lane without a device on a vaild account that plate will incur violationsWe can not release any information regarding the third licence plate or the New Jersey E-ZPass account that plate in question in on because *** *** is not listed on the account and for security reasons we cannot give any details pertaining to that account.*** *** is responsible for all volation fees and tolls because either the plate is not on the account or the plate is on an invalid account with a negative account balanceTo discuss the handling of all open violations futher *** *** can call *** to speak to a customer service representative

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We are in receipt of complaint for *** *** (***). We left a voice mail advising that we credited the device fee in the amount of $and closed Ms***’ accountA refund in the amount of $was refunded back to the credit card on file as of 4/11/We would
like to apologize for any inconvenience that this may have caused and if Ms*** has any other questions please have her call Bertram N*** at ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The collection case is still open with collection agency as of February 2, I called Retrieval Masters Creditors Bureau Inc this morning and representative told me that they have not heard from New Jersey E-ZPass about closing this case. Please inform collection agency ASAP and have this case closed. Pin number with collection agency * *** *** *** **
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Mr*** has not send me a spread sheet, I send this to him when downloaded from my EZ pass accountHe told me he could not send me the spreadsheet at the time because it had some security problem to do soMr*** could not explained where my $taken from my account when too which was deducted from my account without any sign of where it when tooHe told me wait until next month statement which will have a break down of where my money when tooHe could not explained to me what SPR stand for on my EZ pass and said it had nothing to do with the Speed Monitor which has charge my account while passing through Baltimore on an uber ride to drop off a Female and her families to Baltimore Airport from Petersburg's and back to ChesterMy money from my EZ pass is being taken from my account but no sighs of deduction is showing on my statementsIt is just showing gaps of money deducted without tolls being paid...
Regards,
*** ***