RAD Construction Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We left two messages for Mr. [redacted] [redacted] advising that we sent the statement that he requested (March 2017) in an email to [redacted]. In the same email we have provided contact information for Bertram N[redacted] if Mr. [redacted] has any questions or concerns. We would like to...

apologize for the inconvenient.

On 5/11 we reiterated that the violation fees totaling $248.55 was waived, the reason for the quoted balance of $37.95 was for the New Jersey E-ZPass account balance that went to collections not the violation fees. Per email on 5/23/18 we advised [redacted] that the payment made of $37.95 to the collection company satisfied all requirement to date, no further action is needed in matter.

Currently, we are still investigating Mr. [redacted] dispute. If Mr. [redacted] has any additional information to add, please have him contact [redacted] [redacted] at ###-###-####

We are in receipt of complaint [redacted] for [redacted]. Per research of the [redacted]’s account the replenishment was changed due to the customer’s toll history. Periodically, a customer’s toll usage will be reviewed. If the monthly activity is above or below your current monthly payment, your...

minimum monthly debit/credit card, cash or check payment will be adjusted accordingly then we notified customers on their next scheduled statement. From 3/16/2015 to 6/13/2015 [redacted] used a total of $513.70 which is a monthly average of $171.23. This is why the customer’s replenishment was changed to $170.00. Per [redacted]’s request their account is closed and a refund in the amount of $211.50 will be sent in the form of a check to the address on file. We would like to apologize for any inconveniences also; want to thank [redacted] for bringing to our attention their experience with our agent, which we will investigate. No further actions are needed.

We are in receipt of complaint [redacted] for [redacted]. We see [redacted] elected to received E-ZPass statement and correspondence via mail to address [redacted] NJ 073023 only.  However; the vehicles that received violations are registered to [redacted] per [redacted]...

[redacted] ([redacted]) has them registered to address [redacted] NJ 07860. This is the address that all violations were sent to not the [redacted] address. The reason why an E-ZPass account holder would receive a violation is because the account balance is negative or the vehicle license plate is not on an E-ZPass account. Since E-ZPass is a pre-paid system once the account balance becomes negative the account will stop having tolls post to it, and at which part we turn to [redacted] for information. The violation will go to the registered owner of that vehicle not the register E-ZPass owner and they will receive a violation to the registered address per [redacted] records not E-ZPass records. This help to ensure that we notified the customers of their current situation. As a one-time courtesy we removed the violation out of collections in the amount of $550.00. We would like to apologize for any inconvenience. No further actions are needed.

We are in receipt of complaint [redacted] for [redacted] [redacted], New Jersey E-ZPass can only credit charges 60 days from the date of the issuance of the first Account Statement reflecting the disputed charge per our Terms and Conditions. Since Mr. [redacted] was receiving bi-monthly statements he...

is given 120 days to dispute any charges however, for charges more than 120 day it should be directed to the corresponding agency. The plan that [redacted] [redacted] is referring to is a plan that is only offered by [redacted] (NYSBA) and all funds that are collected for this plan has been forwarded to NYSBA. Mr. [redacted] should direct the complaint to NYSBA in order to be considered for additional credits more than 120 days old. New Jersey E-ZPass did credit Mr. [redacted] account in the amount of $102.00 which includes the latest charge for unused commuter trips in the amount of $17.00 charged on 6/23/2017 also, on 5/30/2017 we removed the plan in question off of Mr. [redacted] account. There is nothing more that New Jersey E-ZPass can do in this matter. If Mr. [redacted] like at his request we can forward this complaint to NYSBA on his behalf be contacting Bertram N[redacted] at ###-###-####

We are in receipt of complaint [redacted]. Per our investgation we see that Ms. [redacted] has a valid New Jersey E-ZPass so we have wavied all violation fee totaling $293.25. Per our conversation with Ms. [redacted] we advised her of the violation process and confirmed that her...

account was up to date.  We would like to apologize for the inconvenience that this caused.

We are in receipt of complaint [redacted] for Ms. [redacted]. Per our conversation with Ms. [redacted] we sent the violation to the coresponding agency and they advise that the toll in the amount of $1.00 for violation [redacted] in question was paid in the lane. We have dismissed the...

violation toll and fee. We would also like to apologize for the inconvenience  that this caused.

Per our conversation with Mr. [redacted] on 9/30/2015 we requested to see a copy of his Delaware E-ZPass statement at the time the violations occurred. Upon research of the statement we see that the violation toll did post to the Mr. [redacted]'s account. We have removed violation T[redacted]640 from...

collections and dismissed the fee. I would like to apologize for the inconvenience that this caused.

We are in receipt of complaint [redacted] for [redacted]. We left a message for Mr. [redacted] to give us a call. Please advise Mr. [redacted] to give [redacted] a call at ###-###-#### so that we can better assist Mr. [redacted].

We are in receipt of complaint [redacted] for Michael [redacted]. Per our conversation with Michael [redacted] we applied check [redacted] in the amount of $1.50 to violation [redacted]. The violation is now closed no further action is needed.  If Mr. [redacted] has any other questions or concerns,...

please have him call Bertram [redacted] at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I request NJ Ezpass to send me required letter so I can work with rental car company to get the fees refunded. Please send me two new ezpass transponders and a shipping label for me to return my current devices. Thanks. 
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted] [redacted]. In order to be of better assistance we will need the violation / citation number in question to research the issue. Please have Mrs. [redacted] reach out to Bertram N[redacted] at ###-###-#### or via email at [redacted].

We are in receipt of complaint [redacted] for [redacted]. We left a message for [redacted] to give us a call back. Please have Ms. [redacted] call Bertram N[redacted] at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you very much for your assistance with this matter. 
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. We reached out to Ms. [redacted] on May 4th 2016 and she was busy so we left our contact information so that Ms. [redacted] could give us a call back at her convenience. Per our research the reason why the Ms. [redacted] was not given the remaining...

$6.00 was due to tolls posting to the account. The $10.00 payment that Ms. [redacted] made with our representative was not enough to cover the tolls that posted to the account plus give Ms. [redacted] the refund amount that she requested. Per the phone conversation between Ms. [redacted] and our representative, the customer was advised that she would receive the refund of $25.00 in about 7 to 10 business days but in that time frame the customer had tolls post to the account. We will honor Ms. [redacted]’s request and at her earliest convenience she should contact [redacted] at call at [redacted] she can temporarily add the credit card in question back to the account. Once Ms. [redacted] advises that she has received the refund we will remove that credit card off the account.

Complaint: [redacted]
I am rejecting this response because:
I never authorized sign up for the plan nysba bridge plan in the dispute.  Inwouldnlikentonknow who authorized and/or signed for this plan for us. I have never used the ny bridges and if I did I would accept this. Why would I sign up for a plan that I never use?  I believe that the plan was selected by njezpass in error. As per the statements, I have never received statements but have spoken to reps when needeing to change credit card info or licensee plate info. At this time I was never made aware of the non usage of a plan which was mistakenly authorized by njezpass. Please provide proof of nysba bridge plan authorization by me. Again if I was in need of the Bridges in dispute I would understand the reason I would sign up. Please look at my tag usage and you will see hat I have not used the nusba and it was in njezpass error that it was added. Please be of good faith and do the right thing with my refund.  
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per research we see that [redacted] account was with [redacted] ([redacted]). On May 2014 [redacted] merged with New Jersey E-ZPass. Before, the merged [redacted] account was not closed due to the device...

assigned to the account was not received and this is why the customer’s account is still open. We reviewed the customer’s toll history and we see that no tolls posted to the account via the device assigned to the account. As a courtesy we waived the tag fee of $9.00 and the negative balance of $10.58. As of 9/4/2015 [redacted] account is closed. We would like to apologize for any inconvenience that this may have caused and no further actions are needed in this matter.