RAD Construction Inc.

We are in receipt of complaint [redacted] for [redacted]. Per our conversation we advised Ms. [redacted] that the reason for the increase is due to her toll usage. Our system is set up to evaluate a customer’s toll usage and based on that information the replenishment amount is either increase or...

decrease within the first 45 days of opening an account and every quarter thereafter. We advised Ms. [redacted] that she used $291.80 in the first 45 days of her opening the account so this is why the account replenishment was increased to $220.00 from $25.00. As a courtesy we lower the replenishment amount to $50.00 and advise her that the account will still be evaluated at the end of the quarter. We would like to advise the customer that her account balance is negative $2.60. To avoid violations and/or having her account sent to a collection company she should make a payment to her account as soon as possible.If Ms. [redacted] has any more question she can call [redacted] at [redacted] or email him at [redacted]

We are in receipt of complaint [redacted] for [redacted]. Per our conversation with the customer she only owes $7.95. The customer already returned the device assigned to the account and as a courtesy we will wavie the collection fee of $25.00 when we receive the customer’s payment in the...

amount of $7.95. The customer can make a payment with a credit / debt card by calling Bertram [redacted] at ###-###-#### or the customer can mail a payment to:New Jersey E-ZPass service center 375 McCarter Highway Newark, NJ 07114Attn: Bertram [redacted]The check or money order can be made out to New Jersey E-ZPass. Please do not send cash. We would like to apologize for any inconveinces that this may have caused. No further actions are need for this issue.

We are in receipt of complaint [redacted] for [redacted]. Per our research on the account as of 9/26/16 a refund in the amount of $76.18 was returned to the customer’s credit card on file. The refund includes a credit of $1.00 for the service fee that was charged to the account while the...

customer requested the account to be closed. We would like to apologize for the inconvenience that this caused.

We are in receipt of complaint [redacted] for [redacted]. We have closed Ms. [redacted] account and sent a refund to the credit card on file in the amount of $11.08. Please allow 7 to 10 business days for the refund to show in Ms. [redacted] account. We would like to apologize for the...

inconvenience that this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as it pertains to my original complaint.  However, yesterday (1/31/2018) I received ANOTHER incorrect $6.50 toll.  I have already submitted a service request via the E-ZPass website, and I can only hope that E-ZPass is a little more responsive than they have been in the past, and perhaps even try to find out why their system is overcharging me and no doubt countless other customers who may not be paying as close attention.  Hopefully I will require no further help from Revdex.com but only time will tell.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per our conversation we waived the violation fees ([redacted] & [redacted]) and the violation tolls were paid by Ms. [redacted]. No further actions are need for the violations listed.

We are in receipt of complaint [redacted] for Ms. [redacted]. Per our conversation we advised the customer that we would dismiss half of the amount of violation fees totaling $75.00, leaving a balance of $88.05. This amount includes the remaining fee of $75.00 and $13.05 in tolls. Please have...

Ms. [redacted] reach out to [redacted] at 973.368.1506 to submit a payment. Once the violations are taken care of, they will be removed from collections.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am emailing in regard to my complaint.  After numerous calls today I was able to get in touch with E-ZPass and resolve my issue.  I appreciate the help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I have to say, the issues with NJ EZ pass are still happening.  While they claim out of state tolls take longer, they failed to mention that they take up to two week, this was not the case before the so called 'up grade' to the web site.  If anything, it is a pure downgrade.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have spoken with [redacted]r regarding the fine and had it removed from the EZ-Pass violation; however, now I am waiting for the information to be processed and submitted to the collection agency (RMCB) in order to process the refund.  Once this transaction is resolved and the money is refunded from RMCB, then I will close the complaint.
 [redacted]

Per conversation with Ms. [redacted] we took a payment for the violation toll only over the phone in the amount $0.25. The violation fee was removed from collections and dismissed as a courtesy. No further action is needed.

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt complaint [redacted] for [redacted]. Per conversion with Mr. [redacted] we will mail a postage paid envelope to the customer’s new address in Florida. Once the device is returned we will have closed the account and refund Mr. [redacted] credit card on file.

We are in receipt of complaint [redacted] for [redacted]. In order to better assist Mrs. [redacted] we would need her New Jersey E-ZPass account information. We left a message for her to give us a call on 3/11/2016. Please advise Mrs. [redacted] that she can call [redacted] at...

###-###-#### for assistance with her complaint.

We are in receipt of complaint [redacted] [redacted]. Per research of the toll transaction occurring on 1/31/2018 crossing the I-78 bridge into Pennsylvania, was credited to the customer’s account in the amount of $5.50 on 03/05/2018. We would like to apologize for the inconvenience that...

this matter has caused. No further action is needed.

We are in receipt of complaint [redacted] for [redacted].  Per research of the violation we see that the patron already received courtesy, however we understand the circumstances and have dismissed the administrative fee associated with the violation [redacted].  Also, we have...

identified the customer did make a second payment towards the violation in question.  That payment of $1.50 will be refunded. We would like to apologize for the inconvenient that this has caused.