Radiant Revive purposely misleads its customers into purchasing products as trial and then charges their credit cards an exorbarrant price which is never listed in any of the advertising info I read.
Radiant Revive Response
• Jul 19, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 23, 2018
Our records indicate that you have been refunded on this date (07/19/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Just like all the other complaints, I was duped into a 30 day supply for $4.95 shipping and handling. According to the representative on the phone I agreed to pay the additional charges of $88.47 and $89.95 respectively (one for face cream, one for eye cream). The confirmation email I received never mentioned any additional charges nor was there any paper sent with product with a number to call and cancel after so called 14 day trial. I feel they have found a legal loop hole where they can scam people out of money. I spoke with representative and manager, got the exact same runaround. To this day I do not recall EVER seeing anything stating I would be charged anything additional. I certainly would NEVER pay this amount for any sort of facial cream.
Radiant Revive Response
• Jul 19, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Customer Response
• Jul 20, 2018
Actually that is a blatant lie. When you go on the website, and I’ve gone over it several times, these terms and conditions are not displayed anywhere. There was nothing in the packaging with the product stating these so called terms and conditions. If they are on the website they are so small I can’t see them. Your canned response that you give to everyone is not good enough. If you have to do business in this way it says a lot about the product you’re trying to hustle. Enjoy the job while it lasts.
Radiant Revive Response
• Jul 24, 2018
We are working to get this matter handled for you. Please be patient with us while we get this matter handled for you. We are a young brand and we want you to be happy.
Customer Response
• Jul 25, 2018
I did receive a phone call yesterday and have been given a full refund. I appreciate the refund, however, I also realize it would not have been given if I hadn’t complained here. My reasoning on the phone with them completely fell on deaf ears. Not a good way for any company to conduct business.
Radiant Revive Response
• Jul 25, 2018
We are glad that we could get this matter handled to your satisfaction. We hope that we can keep you as a customer in the future. We are glad that we could make you happy.
I purchased some cream based on a print ad. The product was endorsed by a national morning show personality who left her job to become more involved with this product. I had no idea there was going to be an expense of this nature. I was floored when I received my Visa statement. In 17 days I had 5 separate charges to my card totaling $340. I called a requested a refund. The products were unopened (and still are) and I offered to return them. The supervisor I was transferred to would not give me a refund. She said I was over 18 years old and not eligible for a refund.
Radiant Revive Response
• Jul 18, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 19, 2018
Our records indicate that you have been refunded on this date (07/18/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I ordered this product for an introductory price. Within 14 days, I was billed two charges on my debit card that I never authorized. In fact, no where on website did it even state the cost of the product. I have filed a fraudulent complaint with my bank. They also never stated that the product was unrefundable. When I asked to speak to supervisor, I was put on hold for almost an hour. I was never able to get this settled with company.
Radiant Revive Response
• Jul 17, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 18, 2018
Our records indicate that you have been refunded on this date (07/17/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Customer Response
• Jul 19, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
This company Radiant Revive is deceptively promoting and advertising their products on line, on Face Book. They offered a free product (customer responsible for shipping only) and after ordering the one item, the online format will NOT let you check out (after giving them your credit card information for the shipping) without forcing person on line to sign up for their other products to come later. I called customer service today (7/16/18) and was told that "You have to call up and cancel the rest of the order" once you receive the 'free' item, if you do not want it any more. They refused to credit me the invalid charge of $89.95 charged on 7/15/18, my credit card company Chase alerted me by email about the possible fraud and I told them I did not authorize this purchase and they were not going to pay it, but the customer service rep told me today they will NOT reverse the charge at all and I would be responsible.
Radiant Revive Response
• Jul 17, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 18, 2018
Our records indicate that you have been refunded on this date (07/17/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Customer Response
• Jul 19, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
To: Revdex.com of N. CarolinaI have received credit from the company for what I was owed. They emailed me they would credit it today. Not sure if it was because you contacted them or what, but please close this claim.Thank you for your help.
On 7-2-2-18 I responded to online ad to try the product for the cost of shipping. Received emails confirming $4.95 cost. On 7-16-18 my bank was charged $90. In talking with Radiant Revive customer service I was told I had agreed to a monthly product delivery. Nowhere in the online ad during the order process or on the product shipping materials was I informed of:
1) No recourse by consumer due to product harm
2) 14 day trial
3) trial period that started on the date ordered
4) policy a reference to monthly shipments
5) NO Return policy
6) $90 product charge after 14 days from order date
Any information about a 14 day trial, no return policy on shipped product, $90 charge for product, continued monthly shipments that the Radiant Revive Company claims to be provided by the ad was either not present or deceptively hidden. This is deceptive advertising.
Radiant Revive Response
• Jul 17, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 18, 2018
Our records indicate that you have been refunded on this date (07/17/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Customer Response
• Jul 23, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it. THANK YOU!
I fell victim to an internet scam on Twitter. I saw an ad posted to Kathie Lee and Hoda's Twitter page to get a trial offer for $4.95 each for face cream and eye cream. I ordered this in early June 2018.
I got the cream and there was no invoice, no packing slip, no info at all. On July 3, 2018, I got another shipment of the creams. The packing slip had little info. Just the product info, and telephone number. I called them and spoke to a supervisor named Shea. She refused to take back the product. She said I had 14 days to cancel the subscription. I had no idea this was a subscription service. There was no notice in the original shipment or on the Twitter page.
At first, Shea offered me a 35% discount. I told her I was going to report this to the Revdex.com and Attorney General of Mass. She then said if I don't report this, she would give me a 50% discount. Another tip off to a fraud.
Today, July 13th, I got my credit card statement and I was billed $356.84 less a 50% credit of $89.46 for a total that I owe of $267.38. I called Radient Revive again and they basically hung up on me. Refused to give me a credit and refused to discuss with me.
Radiant Revive Response
• Jul 17, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 19, 2018
Our records indicate that you have been refunded on this date (07/03/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 23, 2018
I am rejecting this response because:
The "refund" they claim they gave me is NOT for the full amount.. They billed me over $350 and my credit was only for $90. I want the rest of my credit.
Radiant Revive Response
• Jul 24, 2018
Our policy states that no more than 7 days and as per policy we can only refund for your more recent purchases within that cycle, which states that if you do not want the product contact us within that time frame and you did not do so. Our goal is to make sure you are happy.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive Response
• Jul 27, 2018
Our records indicate that you have been refunded on this date (07/03/2018) as well as (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I purchased the free trial offer for the eye and face cream. I was charged $90 for each ($180) and then received a shipment for the next month which I received today and was charged another $190. I called and they refused to work with me because the fine print claims that I had 15 days to stop the offer before I was charged. The fine print is in a light grey at the very bottom of the form. Hard to read and clearly missed. This is a total scam. I can't believe they are still in business. I am sure that the Revdex.com has received numerous complaints. I found your address by reading one of the complaints on line.
Radiant Revive Response
• Jul 16, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 17, 2018
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Sep 15, 2018
I am rejecting this response because:
From: *** [mailto:***@icloud.com]Sent: Sunday, September 09, 2018 7:47 PMTo: ***Subject: Radiant ReviveRe: Case #***I received a partial payment (1/2) of a repayment for order #***. stillneed repayment for initial order. This repayment was for the automaticreplacement monthly that was falsely promoted in fine print too small toread.Did not receive payment for other order #***. the initial order and theautomatic replacement order.Radiant Revive needs to be closed.Thank you.***@icloud.com
Customer Response
• Sep 18, 2018
I was charged four times. I was payed back for1. I still need to be refunded for about $240 more. Thanks for your help.
Radiant Revive Response
• Sep 26, 2018
Our records indicate that you have been refunded on these dates (07/16/2018) (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I believe that this company has a wonderful product, based on the celebrity endorsements. I was very excited to get a trial size for only $4.95! So, on 6/30/2018, I ordered from an ad on my cell phone a sample of Joy Behr "Radiant Revive Repair Release Cream". I paid by credit card $4.95 for a sample size. Before I knew it, they included eye serum for $4.90. I tried to remove eye serum but the screen would not go back. Then I was charged 2.49 for shipping. Well, after seeing the other charge for $4.90 for eye serum, I began to research the company and was saddened by all the rip-off claims/negative comments. I learned that by ordering the $4.95 sample, you are accepting terms for monthly shipment and must cancel automatic shipping within 14 days of ordering the sample or you will be automatically charged. Therefore, on 7/3, I sent an email to Radiant asking for cancellation. I received no response. I called the 800# and even chose Option #3 but never got through or a callback. On 7/6, I sent a 2nd email to cancel and also called several times without reaching a representative or a callback. On 7/7, I received the 2 samples with packing slip but no confirmation of further charges. I called on 7/9, 7/10, 7/11 and did not get through. Even with Option #3, they did not return my calls. I have not used the product because I would like a refund. On 7/13, DAY 14 OF ORDER, I received 2 charges on my credit card for $88.47 & $89.95 from Radiant. I called & stayed on hold for 1 ½ hours until I got a representative! She informed me that it was too late to cancel. I explained that THIS WAS DAY 14 AND I had several “sent emails” proving my attempts to contact them, but she would not remove the charges or allow me to return the product. I politely asked for supervisor and She put me on hold for 1 ½ hours and I fell asleep waiting and never spoke to supervisor. I'm on disability and this $178.47 hurts my budget so badly. Why won't they work with me? !
Radiant Revive Response
• Jul 16, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 17, 2018
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 19, 2018
I am rejecting this response because:
The company responded with a partial refund and I would like to file a rebuttal for the other $88 which was clearly stated in the original complaint and was completely ignored in the refund and the correspondence. Thank you
Radiant Revive Response
• Jul 24, 2018
Our records indicate that you have been refunded on this date (07/16/2018) as well as (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 31, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
I PURCHASE RADIANT REVIVE ON 03/17/18 ON A 14 DAY TRIAL PERIOD. I WAS UNAWARE MY TRIAL PERIOD BEGAN WHEN I SUBMITTED MY ORDER ON THIS DATE. I RECEIVED MY ORDER THE FIRST WEEK IN APRIL AND I WAS CHARGED $89.00 ON 04/01/18 & $89.00 04/02/18. I DECIDED TO CALL TO CANCEL MY ORDER (BUT I HAD TO LOCATE THE COMPANY WITH A GOOGLE SEARCH AS THIS COMPANY DIDN'T INCLUDE THEIR PACKAGING THEIR COMPANY CUSTOMER SERVICE INFORMATION / RETURN OR REFUND POLICY). I ONLY RECEIVED A PAPER INVOICE OF THE ITEMS PURCHASED. I CONTACTED THIS COMPANY AND CANCEL MY ACCOUNT ON 04/23/18. I WAS INFORMED THE CHARGES IN 04/01 & 04/02 WAS CHARGED BECAUSE I DIDN'T CANCEL DURING THE 14DAYS. I REVIEWED MY CREDIT STATEMENT & REALIZED THEY CHARGED MY ACCOUNT 2 MORE TIME ON 04/17/18, 04/18/18 FOR $89.00 & 04/18/18 FOR $4.95. I CONTACT THIS COMPANY ON 07/14/18 REGARDING THE CHARGES. I WAS ADVISED THEY SENT OUT ANOTHER ORDER BUT I DIDN'T RECEIVE. ANY ADDITIONAL ITEMS FROM THIS COMPANY. I WAS INFORMED THEIR COMPANY WILL NOT REFUND THE CHARGES, ACCEPT RETURN FOR MY PREVIOUS ORDER OR IMPLEMENT A RESOLUTION FOR CHARGES ON THE ITEM I HAVEN'T RECEIVED OR WEREN'T SHIPPED. THIS COMPANY MISREPRESENTED THEIR BUSINESS PRACTICE FOR THE TRIAL PERIOD OF THEIR PRODUCTS AND WITH HELD THEIR POLICY FOR SHIPPING, RETURNS AND REFUNDS FOR CONSUMER TO REVIEW UPON SHIPPING.
Radiant Revive Response
• Jul 16, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 17, 2018
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Answered ad on 6/19/2018 to try their facial cream and eye serum products the cost of shipping and handling. On 6/20/2018 I received via email shipment notifications that both products were on their way. My credit card was charged $4.95, $4.90, and $2.49 on 6/20/2018. On 7/4/2018 and 7/5/2018 my same credit card was charged $89.95 and $88.47 respectively. Since I was out of town on vacation I chose to call Radiant Revive upon my return home. Call was made 7/14/2018. I spoke to Tabatha. She informed me since I didn’t cancel my order within 14 days of purchase, I was charged the purchase price as indicated on my bill. I told her I never ordered the products. That I had ordered a free trial of both products. Tabatha informed me I agreed at the time of the trial purchase I agreed to their policy that if I didn’t cancel within those 14 days, I was responsible for the cost of the products and would be charged. I explained I never read such a statement. She did offer a 35% discount off the original prices if I agreed to receive the products on a monthly basis. I told her I certainly did not want the product and wanted my money back. Tabatha stated that a refund was not possible since I agreed to the statement mentioned above. She did agree to cancel any future orders. The emails I received for both products said “This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request “. Needless to say I was shocked to find that I wasn’t the only person to fall for this scam. Nowhere did I ever read that I agreed to be charged for the products if not cancelled within 14 days. I now see others have had the same issue.
Radiant Revive Response
• Jul 16, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 17, 2018
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 19, 2018
I am rejecting this response because:
I received notification of a refund for order *** for $89.95 which is just a partial refund. My credit card was charged the aforementioned amount as well as $88.47 for order 760765 for which I did not receive a refund notification. So I do not consider this case closed. Therefore I am not accepting the response.
Radiant Revive Response
• Jul 24, 2018
Our records indicate that you have been refunded on this date (07/16/2018) as well as (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
This company uses unethical practices to send unwanted products to unwary consumers. They refuse to issue refunds, even though they charged $90 on my credit card without my awareness. I was told that there is a clause in the “terms and conditions” but really, most people don’t read those carefully. This is taking advantage of consumers naïveté regarding the possibility of unwanted charges.
Radiant Revive Response
• Jul 13, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 16, 2018
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I ordered a sample of the cream only to pay shipping charges of $4.95, but also was charged for the serum shipping $4.95. I received the sample, product seemed pretty good. Then without my knowledge they charged my account $89.95 and $88.47 that I did not authorize. This is a complete scam. I called the company and they cancelled my account.(which I didn't know I had!) Time will tell if my charges will be reversed, but at least I was able to cancel without even getting the full size product that I paid for. They are using celebrity names without their knowledge! Do not get roped into this scam, I'm so disappointed in myself for being naïve, I should and now do know better!
Radiant Revive Response
• Jul 16, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Ordered trial size product for 4.90 and 4.95.
Was charged 89.95 and 88.47 June 17 18 charges
Then July 3 charged 4.95
July 4 charged 89.95
July 5charged 88.47.
When ordered I looked carefully to find where to cancel if not want more sent and there was none specified.
I received a jar of cram and a serum on June order and no in July I received two boxes that I have not opened.
Called company, they would not give me their address. They agreed to 35% todeduct, then 50% then 75%. But only on th July two Billings of 89.95 and 88.47.
I did my transaction on line. The girl I spoke to today said she was in Montgomery, Alabama and old not give me the address. The shipments came from 2618 Battleground Ave STE A #197. Greensboro, NC 27408
My total charges came to $361,79
I was offered $133.81 to be refunded on my credit card. I told them to take it all off and I would pay the trial of 4.95 and 4.90 charges only
Radiant Revive Response
• Jul 13, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 16, 2018
Our records indicate that you have been refunded on this date (07/12/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 30, 2018
I am rejecting this response because:
From: *** [mailto:***] Sent: Saturday, July 28, 2018 10:42 AMTo: Revdex.com <***>Subject: Re: You have a New Message from Revdex.com Serving North Central North Carolina/Greensboro, Complaint #***
Radiant revive contacted me two days ago and stated they will credit my account $22.49
And $22.12on top of previous credit bringing a total of $89.95 and $88.47 reacting a tototal
Of $178.42.
My credit card was charged a total of $361.79. This is not even half of what they charged
my account.
Still not happy with these results. I signed up to pay the sample price of $4.95 and $4.98
This is far from that amount.
***
Sent from my iPad
Radiant Revive Response
• Jul 30, 2018
We are sorry that you feel this way. We are working extremely hard for you to get this situation resolved to your satisfaction. Our policy is no more than 7 days and as per policy we can only refund you for your most recent purchases within that cycle, which states that if you do not want the product contact us within that time frame and you did not do so. We went beyond policy standards to try to come to a resolution for you.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 30, 2018
I am rejecting this response because:
There was no place where there was a notice to cancelin 7 days. In reading comment made about this company, the other customers are stating also that there was no cancellation policy included. I look hard to see if there was one and as I was trying too red “the sample” the pages were changing fast.
I feel this company is not to be trusted and they want to refund me only half of the costtheyhavecharged my credit card. I purchased two samples for just under $5.00 each and they charged my credit card$361.79. They credited my account $183.37. I feel they need to do better than that.
Radiant Revive Response
• Jul 31, 2018
We are sorry but as we have said before we can only refund you for your most recent purchase within our cycle and at this time we have done that. Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive Response
• Aug 01, 2018
We are sorry but at this time we have refunded you everything that we could at this time. Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I ordered "samples" and specifically did not choose the option for automatic shipping of future products on a subscription. My products arrived within a few days and I was surprised that they were actually full size products. I did a little research & found numerous complaints. I sent the company an email as directed in their terms & conditions with the subject of CANCELLATION and provided all of the information including my cr, order number & products received. I specifically told them not to charge me for the products and not to send me any additional products. I also requested a return merchandise authorization so I could send back their products.I received an auto generated email that they received my emailed and "invited" me to contact customer support. A few days later I received a fraud alert from my credit card company that they attempted 3 days in a row to charge my credit card. This is a total fraud, I followed your terms, asked you to send me the paperwork to return your product and you attempt to charge my account and I receive nothing to return the product?? This is not the way to build product loyalty!! VERY disappointed that they take advantage of consumers. I was lucky that my credit card company caught the charges, unfortunately, others have not been so lucky. If they ever send my RMA, I will return their products so they can throw them away!
Radiant Revive Response
• Jul 12, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
This is a total scam. I saw an ad, and sent for a free trial of a night cream, all I had to do was pay shipping...$4.95. I look for scammers and con artists in my job...I read all the small print, and searched everywhere for any clauses...Nothing. My free trial order came in the mail...all was good, until they charged my bank account $89.95 yesterday. I didn't have any way to contact the company...no packing slip or anything came with the product when they shipped it to me. I went online to their website and followed a 'contact us' link. I sent an email through that link but I'm doubtful that I will hear back. Very upset! The charge yesterday took my account into a negative balance. I live on a fixed income and this is simply something I would never ever have done. So disappointed...
Radiant Revive Response
• Jul 13, 2018
Hey we have tried to find your account in our system and we have not found any account associated with the information that you have provided us with. At this time could send us any additional information associated with your account? The name on the account or maybe your address would be helpful for us to find your account.
Customer Response
• Jul 15, 2018
My address is *** I recently got married. My name is ***. I'm not sure if my info is under *** or ***. Thank you!
Radiant Revive Response
• Jul 16, 2018
When you get a chance could you please call our customer service number ?
Radiant Revive
Customer Response
• Jul 16, 2018
I called...and in fact am on the phone now with Litivia. She has cancelled my account so that there will be no future charges, but stated that "I accepted the terms and conditions, as well as the product" so you are getting what you asked for. I told her I would return the product, but she stated there are no returns. I've asked several times for a supervisor or someone who can authorize a return/refund, but she says "we're all under the same rules". I'm glad there will be no more charges, but I never authorized the one...I guess for now it's a very expensive learned. I will never again trust a comment that says "Free - Just pay $4.95 for shipping and handling". This is a SCAM.
Customer Response
• Jul 16, 2018
Litivia did finally send me to a supervisor...I didn't get the supervisors name unfortunately. I explained what happened, and she told me I "accepted the terms and conditions" that are clearly stated on the website. I asked her if I could go to that website now, I wanted to see where it's "clearly shown". She gave me the following web address: https://tryradiantrevivetoday.com. I went to the website and got the following error message. "Forbidden. You don't have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request"
I told her what error I got and she said ok, try our main website: https://www.radiantrevive.com. I told her I hadn't ever seen this website before last week when I went searching for them when they charged me $89.95 without my authorization. In the end, she told me, not in these exact words, but basically tough..don't care. And she hung up on me. I am still in shock at the lack of customer concern in their customer service department. I guess it goes back to buyer beware. I will not purchase anything again from a company I haven't already done business with, or have been referred to by someone I trust. You can trust what they put in print. I am beyond upset. Oh..and in their system, I'm listed as *** (my legal first name and my new married last name). I haven't gone by Rickie since I was 5, but that's the name they have.
Radiant Revive Response
• Jul 17, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Customer Response
• Jul 17, 2018
In the next to the last sentence, that should say, You CAN'T trust what they put in print.
Radiant Revive Response
• Jul 19, 2018
We are glad that we could handle your problem and get your situation handled. We are hopeful that you will use our products in the future. We look forward to having you as a customer in the future again.
Radiant Revive
Customer Response
• Jul 19, 2018
Thank you very much for the refund. I have to say I'm surprised based on my conversation with your representatives. I'm glad that the company ultimately handled things in a reasonable manner.
I recently purchased Radiant Revive face & eye cream. The purchase price was $2.49,$4.90,$4.95. Nothing in the ad said that you had to cancel in 14 days. Now my account was charged $88.47 & $89.95 for products not received. This company needs to be shut down. They would not refund my money. The person I spoke with was Alicia on 7/11/18 at 10:09am.
Radiant Revive Response
• Jul 11, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 13, 2018
Our records indicate that you have been refunded on this date (07/11/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive charged made 2 charges to my credit card account, $89.95 & $88.47, 3 weeks after charging me $4.95 + $4.90 + $2.49 for the "free product, just pay shipping". No where on the site did it talk about a recurring charge or after the trial there would be any charges. Have tried finding the original ad but it has been removed. I have contested these charges on my account.
Radiant Revive Response
• Jul 10, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 11, 2018
Our records indicate that you have been refunded on this date (07/10/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Customer Response
• Jul 13, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it. I can confirm that a full refund has been received.
The advertisement that I responded to used The View’s Joy Beher as the creator of this cream. It stated that she was leaving The View to devote her time to promoting this cream since she designed it. They were offering a jar of this cream for just the $4.95 shipping cost. NOWHERE in this advertisement was there a mention of having 14 days to cancel or that they would charge you $89.95 for the jar. There was no packing slip with the product when I received it, so therefore no company contact information or any mention of canceling or being additionally charged. It wasn’t until I received my credit card statement that I saw I was charged the $4.95 shipping and than 14 days later was charged $89.95.
I saw on my statement that there was a phone number listed with the charges so I called & spoke to customer service. I reported to them what I wrote above & was told that everything was clearly stated when you checked out. I again told her that in fact nothing like that was nowhere to be found on the advertisement I responded to.
I received no satisfaction to my complaint nor would she refund my $89.95. I made sure she canceled any future orders of this product and told her I would be filing a formal complaint with the Revdex.com against this deceptive company and their deceptive business practices. Also as a side note, Joy Beher is not leaving The View nor is she at all associated with this company & their lousy cream!!!
Radiant Revive Response
• Jul 09, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 10, 2018
Our records indicate that you have been refunded on this date (07/09/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
I agreed to a free trial of Radient Revive on 5/3/18 and on 5/21/18 my checking account was charged $88.47 and $89.95. I called to have them reimburse me and they said because I didn't cancel within15 days the charge stands. I saw no information on their free offer that I had to cancel within15 days or they would charge me. The only charge I saw was the shipping charge.
I would appreciate it if you could please get my money reimbursed.
Thank you.
Radiant Revive Response
• Jul 09, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Jul 10, 2018
Our records indicate that you have been refunded on this date (05/21/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 16, 2018
I am rejecting this response because: I did not receive a full refund. On 5/21/18 I was refunded in 3 transactions $31.48, 31.48 and 30.96 for a total of $93.92. They still owe me according to my records $84.00.
Thanks
Radiant Revive Response
• Jul 16, 2018
Our records indicate that you have been refunded on this date (05/21/2018) as well as (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Jul 27, 2018
On 7/18/18 Radient Revive made two deposits to my account; one for $26.99 and one for $57.51 for a total of $84.50 which is the total of what they owed me.
Radiant Revive purposely misleads its customers into purchasing products as trial and then charges their credit cards an exorbarrant price which is never listed in any of the advertising info I read.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/19/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Just like all the other complaints, I was duped into a 30 day supply for $4.95 shipping and handling. According to the representative on the phone I agreed to pay the additional charges of $88.47 and $89.95 respectively (one for face cream, one for eye cream). The confirmation email I received never mentioned any additional charges nor was there any paper sent with product with a number to call and cancel after so called 14 day trial. I feel they have found a legal loop hole where they can scam people out of money. I spoke with representative and manager, got the exact same runaround. To this day I do not recall EVER seeing anything stating I would be charged anything additional. I certainly would NEVER pay this amount for any sort of facial cream.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Actually that is a blatant lie. When you go on the website, and I’ve gone over it several times, these terms and conditions are not displayed anywhere. There was nothing in the packaging with the product stating these so called terms and conditions. If they are on the website they are so small I can’t see them. Your canned response that you give to everyone is not good enough. If you have to do business in this way it says a lot about the product you’re trying to hustle. Enjoy the job while it lasts.
We are working to get this matter handled for you. Please be patient with us while we get this matter handled for you. We are a young brand and we want you to be happy.
I did receive a phone call yesterday and have been given a full refund. I appreciate the refund, however, I also realize it would not have been given if I hadn’t complained here. My reasoning on the phone with them completely fell on deaf ears. Not a good way for any company to conduct business.
We are glad that we could get this matter handled to your satisfaction. We hope that we can keep you as a customer in the future. We are glad that we could make you happy.
I purchased some cream based on a print ad. The product was endorsed by a national morning show personality who left her job to become more involved with this product. I had no idea there was going to be an expense of this nature. I was floored when I received my Visa statement. In 17 days I had 5 separate charges to my card totaling $340. I called a requested a refund. The products were unopened (and still are) and I offered to return them. The supervisor I was transferred to would not give me a refund. She said I was over 18 years old and not eligible for a refund.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/18/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I ordered this product for an introductory price. Within 14 days, I was billed two charges on my debit card that I never authorized. In fact, no where on website did it even state the cost of the product. I have filed a fraudulent complaint with my bank. They also never stated that the product was unrefundable. When I asked to speak to supervisor, I was put on hold for almost an hour. I was never able to get this settled with company.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/17/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
This company Radiant Revive is deceptively promoting and advertising their products on line, on Face Book. They offered a free product (customer responsible for shipping only) and after ordering the one item, the online format will NOT let you check out (after giving them your credit card information for the shipping) without forcing person on line to sign up for their other products to come later. I called customer service today (7/16/18) and was told that "You have to call up and cancel the rest of the order" once you receive the 'free' item, if you do not want it any more. They refused to credit me the invalid charge of $89.95 charged on 7/15/18, my credit card company Chase alerted me by email about the possible fraud and I told them I did not authorize this purchase and they were not going to pay it, but the customer service rep told me today they will NOT reverse the charge at all and I would be responsible.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/17/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
To: Revdex.com of N. CarolinaI have received credit from the company for what I was owed. They emailed me they would credit it today. Not sure if it was because you contacted them or what, but please close this claim.Thank you for your help.
On 7-2-2-18 I responded to online ad to try the product for the cost of shipping. Received emails confirming $4.95 cost. On 7-16-18 my bank was charged $90. In talking with Radiant Revive customer service I was told I had agreed to a monthly product delivery. Nowhere in the online ad during the order process or on the product shipping materials was I informed of:
1) No recourse by consumer due to product harm
2) 14 day trial
3) trial period that started on the date ordered
4) policy a reference to monthly shipments
5) NO Return policy
6) $90 product charge after 14 days from order date
Any information about a 14 day trial, no return policy on shipped product, $90 charge for product, continued monthly shipments that the Radiant Revive Company claims to be provided by the ad was either not present or deceptively hidden. This is deceptive advertising.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/17/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it. THANK YOU!
I fell victim to an internet scam on Twitter. I saw an ad posted to Kathie Lee and Hoda's Twitter page to get a trial offer for $4.95 each for face cream and eye cream. I ordered this in early June 2018.
I got the cream and there was no invoice, no packing slip, no info at all. On July 3, 2018, I got another shipment of the creams. The packing slip had little info. Just the product info, and telephone number. I called them and spoke to a supervisor named Shea. She refused to take back the product. She said I had 14 days to cancel the subscription. I had no idea this was a subscription service. There was no notice in the original shipment or on the Twitter page.
At first, Shea offered me a 35% discount. I told her I was going to report this to the Revdex.com and Attorney General of Mass. She then said if I don't report this, she would give me a 50% discount. Another tip off to a fraud.
Today, July 13th, I got my credit card statement and I was billed $356.84 less a 50% credit of $89.46 for a total that I owe of $267.38. I called Radient Revive again and they basically hung up on me. Refused to give me a credit and refused to discuss with me.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/03/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
The "refund" they claim they gave me is NOT for the full amount.. They billed me over $350 and my credit was only for $90. I want the rest of my credit.
Our policy states that no more than 7 days and as per policy we can only refund for your more recent purchases within that cycle, which states that if you do not want the product contact us within that time frame and you did not do so. Our goal is to make sure you are happy.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Our records indicate that you have been refunded on this date (07/03/2018) as well as (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I purchased the free trial offer for the eye and face cream. I was charged $90 for each ($180) and then received a shipment for the next month which I received today and was charged another $190. I called and they refused to work with me because the fine print claims that I had 15 days to stop the offer before I was charged. The fine print is in a light grey at the very bottom of the form. Hard to read and clearly missed. This is a total scam. I can't believe they are still in business. I am sure that the Revdex.com has received numerous complaints. I found your address by reading one of the complaints on line.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
From: *** [mailto:***@icloud.com]Sent: Sunday, September 09, 2018 7:47 PMTo: ***Subject: Radiant ReviveRe: Case #***I received a partial payment (1/2) of a repayment for order #***. stillneed repayment for initial order. This repayment was for the automaticreplacement monthly that was falsely promoted in fine print too small toread.Did not receive payment for other order #***. the initial order and theautomatic replacement order.Radiant Revive needs to be closed.Thank you.***@icloud.com
I was charged four times. I was payed back for1. I still need to be refunded for about $240 more. Thanks for your help.
Our records indicate that you have been refunded on these dates (07/16/2018) (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I believe that this company has a wonderful product, based on the celebrity endorsements. I was very excited to get a trial size for only $4.95! So, on 6/30/2018, I ordered from an ad on my cell phone a sample of Joy Behr "Radiant Revive Repair Release Cream". I paid by credit card $4.95 for a sample size. Before I knew it, they included eye serum for $4.90. I tried to remove eye serum but the screen would not go back. Then I was charged 2.49 for shipping. Well, after seeing the other charge for $4.90 for eye serum, I began to research the company and was saddened by all the rip-off claims/negative comments. I learned that by ordering the $4.95 sample, you are accepting terms for monthly shipment and must cancel automatic shipping within 14 days of ordering the sample or you will be automatically charged. Therefore, on 7/3, I sent an email to Radiant asking for cancellation. I received no response. I called the 800# and even chose Option #3 but never got through or a callback. On 7/6, I sent a 2nd email to cancel and also called several times without reaching a representative or a callback. On 7/7, I received the 2 samples with packing slip but no confirmation of further charges. I called on 7/9, 7/10, 7/11 and did not get through. Even with Option #3, they did not return my calls. I have not used the product because I would like a refund. On 7/13, DAY 14 OF ORDER, I received 2 charges on my credit card for $88.47 & $89.95 from Radiant. I called & stayed on hold for 1 ½ hours until I got a representative! She informed me that it was too late to cancel. I explained that THIS WAS DAY 14 AND I had several “sent emails” proving my attempts to contact them, but she would not remove the charges or allow me to return the product. I politely asked for supervisor and She put me on hold for 1 ½ hours and I fell asleep waiting and never spoke to supervisor. I'm on disability and this $178.47 hurts my budget so badly. Why won't they work with me? !
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
The company responded with a partial refund and I would like to file a rebuttal for the other $88 which was clearly stated in the original complaint and was completely ignored in the refund and the correspondence. Thank you
Our records indicate that you have been refunded on this date (07/16/2018) as well as (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
I PURCHASE RADIANT REVIVE ON 03/17/18 ON A 14 DAY TRIAL PERIOD. I WAS UNAWARE MY TRIAL PERIOD BEGAN WHEN I SUBMITTED MY ORDER ON THIS DATE. I RECEIVED MY ORDER THE FIRST WEEK IN APRIL AND I WAS CHARGED $89.00 ON 04/01/18 & $89.00 04/02/18. I DECIDED TO CALL TO CANCEL MY ORDER (BUT I HAD TO LOCATE THE COMPANY WITH A GOOGLE SEARCH AS THIS COMPANY DIDN'T INCLUDE THEIR PACKAGING THEIR COMPANY CUSTOMER SERVICE INFORMATION / RETURN OR REFUND POLICY). I ONLY RECEIVED A PAPER INVOICE OF THE ITEMS PURCHASED. I CONTACTED THIS COMPANY AND CANCEL MY ACCOUNT ON 04/23/18. I WAS INFORMED THE CHARGES IN 04/01 & 04/02 WAS CHARGED BECAUSE I DIDN'T CANCEL DURING THE 14DAYS. I REVIEWED MY CREDIT STATEMENT & REALIZED THEY CHARGED MY ACCOUNT 2 MORE TIME ON 04/17/18, 04/18/18 FOR $89.00 & 04/18/18 FOR $4.95. I CONTACT THIS COMPANY ON 07/14/18 REGARDING THE CHARGES. I WAS ADVISED THEY SENT OUT ANOTHER ORDER BUT I DIDN'T RECEIVE. ANY ADDITIONAL ITEMS FROM THIS COMPANY. I WAS INFORMED THEIR COMPANY WILL NOT REFUND THE CHARGES, ACCEPT RETURN FOR MY PREVIOUS ORDER OR IMPLEMENT A RESOLUTION FOR CHARGES ON THE ITEM I HAVEN'T RECEIVED OR WEREN'T SHIPPED. THIS COMPANY MISREPRESENTED THEIR BUSINESS PRACTICE FOR THE TRIAL PERIOD OF THEIR PRODUCTS AND WITH HELD THEIR POLICY FOR SHIPPING, RETURNS AND REFUNDS FOR CONSUMER TO REVIEW UPON SHIPPING.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Answered ad on 6/19/2018 to try their facial cream and eye serum products the cost of shipping and handling. On 6/20/2018 I received via email shipment notifications that both products were on their way. My credit card was charged $4.95, $4.90, and $2.49 on 6/20/2018. On 7/4/2018 and 7/5/2018 my same credit card was charged $89.95 and $88.47 respectively. Since I was out of town on vacation I chose to call Radiant Revive upon my return home. Call was made 7/14/2018. I spoke to Tabatha. She informed me since I didn’t cancel my order within 14 days of purchase, I was charged the purchase price as indicated on my bill. I told her I never ordered the products. That I had ordered a free trial of both products. Tabatha informed me I agreed at the time of the trial purchase I agreed to their policy that if I didn’t cancel within those 14 days, I was responsible for the cost of the products and would be charged. I explained I never read such a statement. She did offer a 35% discount off the original prices if I agreed to receive the products on a monthly basis. I told her I certainly did not want the product and wanted my money back. Tabatha stated that a refund was not possible since I agreed to the statement mentioned above. She did agree to cancel any future orders. The emails I received for both products said “This email is to inform you that your subscription status has been recently updated and any ongoing or all future charges have been cancelled as per your request “. Needless to say I was shocked to find that I wasn’t the only person to fall for this scam. Nowhere did I ever read that I agreed to be charged for the products if not cancelled within 14 days. I now see others have had the same issue.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
I received notification of a refund for order *** for $89.95 which is just a partial refund. My credit card was charged the aforementioned amount as well as $88.47 for order 760765 for which I did not receive a refund notification. So I do not consider this case closed. Therefore I am not accepting the response.
Our records indicate that you have been refunded on this date (07/16/2018) as well as (07/24/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
This company uses unethical practices to send unwanted products to unwary consumers. They refuse to issue refunds, even though they charged $90 on my credit card without my awareness. I was told that there is a clause in the “terms and conditions” but really, most people don’t read those carefully. This is taking advantage of consumers naïveté regarding the possibility of unwanted charges.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I ordered a sample of the cream only to pay shipping charges of $4.95, but also was charged for the serum shipping $4.95. I received the sample, product seemed pretty good. Then without my knowledge they charged my account $89.95 and $88.47 that I did not authorize. This is a complete scam. I called the company and they cancelled my account.(which I didn't know I had!) Time will tell if my charges will be reversed, but at least I was able to cancel without even getting the full size product that I paid for. They are using celebrity names without their knowledge! Do not get roped into this scam, I'm so disappointed in myself for being naïve, I should and now do know better!
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Ordered trial size product for 4.90 and 4.95.
Was charged 89.95 and 88.47 June 17 18 charges
Then July 3 charged 4.95
July 4 charged 89.95
July 5charged 88.47.
When ordered I looked carefully to find where to cancel if not want more sent and there was none specified.
I received a jar of cram and a serum on June order and no in July I received two boxes that I have not opened.
Called company, they would not give me their address. They agreed to 35% todeduct, then 50% then 75%. But only on th July two Billings of 89.95 and 88.47.
I did my transaction on line. The girl I spoke to today said she was in Montgomery, Alabama and old not give me the address. The shipments came from 2618 Battleground Ave STE A #197. Greensboro, NC 27408
My total charges came to $361,79
I was offered $133.81 to be refunded on my credit card. I told them to take it all off and I would pay the trial of 4.95 and 4.90 charges only
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/12/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
From: *** [mailto:***] Sent: Saturday, July 28, 2018 10:42 AMTo: Revdex.com <***>Subject: Re: You have a New Message from Revdex.com Serving North Central North Carolina/Greensboro, Complaint #***
Radiant revive contacted me two days ago and stated they will credit my account $22.49
And $22.12on top of previous credit bringing a total of $89.95 and $88.47 reacting a tototal
Of $178.42.
My credit card was charged a total of $361.79. This is not even half of what they charged
my account.
Still not happy with these results. I signed up to pay the sample price of $4.95 and $4.98
This is far from that amount.
***
Sent from my iPad
We are sorry that you feel this way. We are working extremely hard for you to get this situation resolved to your satisfaction. Our policy is no more than 7 days and as per policy we can only refund you for your most recent purchases within that cycle, which states that if you do not want the product contact us within that time frame and you did not do so. We went beyond policy standards to try to come to a resolution for you.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
There was no place where there was a notice to cancelin 7 days. In reading comment made about this company, the other customers are stating also that there was no cancellation policy included. I look hard to see if there was one and as I was trying too red “the sample” the pages were changing fast.
I feel this company is not to be trusted and they want to refund me only half of the costtheyhavecharged my credit card. I purchased two samples for just under $5.00 each and they charged my credit card$361.79. They credited my account $183.37. I feel they need to do better than that.
We are sorry but as we have said before we can only refund you for your most recent purchase within our cycle and at this time we have done that. Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
We are sorry but at this time we have refunded you everything that we could at this time. Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I ordered "samples" and specifically did not choose the option for automatic shipping of future products on a subscription. My products arrived within a few days and I was surprised that they were actually full size products. I did a little research & found numerous complaints. I sent the company an email as directed in their terms & conditions with the subject of CANCELLATION and provided all of the information including my c
r, order number & products received. I specifically told them not to charge me for the products and not to send me any additional products. I also requested a return merchandise authorization so I could send back their products.I received an auto generated email that they received my emailed and "invited" me to contact customer support. A few days later I received a fraud alert from my credit card company that they attempted 3 days in a row to charge my credit card. This is a total fraud, I followed your terms, asked you to send me the paperwork to return your product and you attempt to charge my account and I receive nothing to return the product?? This is not the way to build product loyalty!! VERY disappointed that they take advantage of consumers. I was lucky that my credit card company caught the charges, unfortunately, others have not been so lucky. If they ever send my RMA, I will return their products so they can throw them away!
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
This is a total scam. I saw an ad, and sent for a free trial of a night cream, all I had to do was pay shipping...$4.95. I look for scammers and con artists in my job...I read all the small print, and searched everywhere for any clauses...Nothing. My free trial order came in the mail...all was good, until they charged my bank account $89.95 yesterday. I didn't have any way to contact the company...no packing slip or anything came with the product when they shipped it to me. I went online to their website and followed a 'contact us' link. I sent an email through that link but I'm doubtful that I will hear back. Very upset! The charge yesterday took my account into a negative balance. I live on a fixed income and this is simply something I would never ever have done. So disappointed...
Hey we have tried to find your account in our system and we have not found any account associated with the information that you have provided us with. At this time could send us any additional information associated with your account? The name on the account or maybe your address would be helpful for us to find your account.
My address is *** I recently got married. My name is ***. I'm not sure if my info is under *** or ***. Thank you!
When you get a chance could you please call our customer service number ?
Radiant Revive
I called...and in fact am on the phone now with Litivia. She has cancelled my account so that there will be no future charges, but stated that "I accepted the terms and conditions, as well as the product" so you are getting what you asked for. I told her I would return the product, but she stated there are no returns. I've asked several times for a supervisor or someone who can authorize a return/refund, but she says "we're all under the same rules". I'm glad there will be no more charges, but I never authorized the one...I guess for now it's a very expensive learned. I will never again trust a comment that says "Free - Just pay $4.95 for shipping and handling". This is a SCAM.
Litivia did finally send me to a supervisor...I didn't get the supervisors name unfortunately. I explained what happened, and she told me I "accepted the terms and conditions" that are clearly stated on the website. I asked her if I could go to that website now, I wanted to see where it's "clearly shown". She gave me the following web address: https://tryradiantrevivetoday.com. I went to the website and got the following error message. "Forbidden. You don't have permission to access / on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request"
I told her what error I got and she said ok, try our main website: https://www.radiantrevive.com. I told her I hadn't ever seen this website before last week when I went searching for them when they charged me $89.95 without my authorization. In the end, she told me, not in these exact words, but basically tough..don't care. And she hung up on me. I am still in shock at the lack of customer concern in their customer service department. I guess it goes back to buyer beware. I will not purchase anything again from a company I haven't already done business with, or have been referred to by someone I trust. You can trust what they put in print. I am beyond upset. Oh..and in their system, I'm listed as *** (my legal first name and my new married last name). I haven't gone by Rickie since I was 5, but that's the name they have.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
In the next to the last sentence, that should say, You CAN'T trust what they put in print.
We are glad that we could handle your problem and get your situation handled. We are hopeful that you will use our products in the future. We look forward to having you as a customer in the future again.
Radiant Revive
Thank you very much for the refund. I have to say I'm surprised based on my conversation with your representatives. I'm glad that the company ultimately handled things in a reasonable manner.
I recently purchased Radiant Revive face & eye cream. The purchase price was $2.49,$4.90,$4.95. Nothing in the ad said that you had to cancel in 14 days. Now my account was charged $88.47 & $89.95 for products not received. This company needs to be shut down. They would not refund my money. The person I spoke with was Alicia on 7/11/18 at 10:09am.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/11/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive charged made 2 charges to my credit card account, $89.95 & $88.47, 3 weeks after charging me $4.95 + $4.90 + $2.49 for the "free product, just pay shipping". No where on the site did it talk about a recurring charge or after the trial there would be any charges. Have tried finding the original ad but it has been removed. I have contested these charges on my account.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/10/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it. I can confirm that a full refund has been received.
Many thanks for your help.
The advertisement that I responded to used The View’s Joy Beher as the creator of this cream. It stated that she was leaving The View to devote her time to promoting this cream since she designed it. They were offering a jar of this cream for just the $4.95 shipping cost. NOWHERE in this advertisement was there a mention of having 14 days to cancel or that they would charge you $89.95 for the jar. There was no packing slip with the product when I received it, so therefore no company contact information or any mention of canceling or being additionally charged. It wasn’t until I received my credit card statement that I saw I was charged the $4.95 shipping and than 14 days later was charged $89.95.
I saw on my statement that there was a phone number listed with the charges so I called & spoke to customer service. I reported to them what I wrote above & was told that everything was clearly stated when you checked out. I again told her that in fact nothing like that was nowhere to be found on the advertisement I responded to.
I received no satisfaction to my complaint nor would she refund my $89.95. I made sure she canceled any future orders of this product and told her I would be filing a formal complaint with the Revdex.com against this deceptive company and their deceptive business practices. Also as a side note, Joy Beher is not leaving The View nor is she at all associated with this company & their lousy cream!!!
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (07/09/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (***) if you have any questions. Radiant Revive
I agreed to a free trial of Radient Revive on 5/3/18 and on 5/21/18 my checking account was charged $88.47 and $89.95. I called to have them reimburse me and they said because I didn't cancel within15 days the charge stands. I saw no information on their free offer that I had to cancel within15 days or they would charge me. The only charge I saw was the shipping charge.
I would appreciate it if you could please get my money reimbursed.
Thank you.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (05/21/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because: I did not receive a full refund. On 5/21/18 I was refunded in 3 transactions $31.48, 31.48 and 30.96 for a total of $93.92. They still owe me according to my records $84.00.
Thanks
Our records indicate that you have been refunded on this date (05/21/2018) as well as (07/16/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
On 7/18/18 Radient Revive made two deposits to my account; one for $26.99 and one for $57.51 for a total of $84.50 which is the total of what they owed me.
Thank you for all your help with this.