This is the same complaint issued by over 200 other people . Radiant advertised two products: Bright Eye Serum and Repair and Release Cream. They was advertised as samples, with no strings attached other than the payment of $4.95 and $4.90. Today I noticed that I have two pending charges from this company for $89.95 and $88.47. I had a lot of trouble contacting this company. When I finally got through to them, the representative said that the charges were for the full retail prices of these products.. I ordered them to give me a full refund. I was only able to get a 50% reduction in these charges. They said that they would apply this 50% refund within the next 7 to 10 business days.
I want them to make fully whole for these fraudulent advertising.
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Sep 11, 2018
Our records indicate that you have been refunded on these dates (08/31/2018) (09/05/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
They say it is a free trial for shipping only, then they charge your credit card over and over and send nothing!! When I called the company they said they did ship product but can’t prove it’s delivered!! The product is terrible and it is just a scam, I would like my 89.95, 84.95, and 22.49 refunded to me.
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
DO NOT REPOND TO THIS So-CALLED BUSINESS IN ANY WAY! Radiant Revive keeps charging my bank account a VIP charge each month even though I contacted them via email after which they responded and I had to call in to cancel their service. There is no doubt that I cancelled everything yet I just saw another charge from them. They are *** and rip off artists who need to be stopped by someone from doing this! Their accounts need to be frozen so that they can’t suck money out of peoples’ accounts! What the *** does it take to get this done? Is the American consumer protected at all from this? They are so full of it and such liars! DO NOT DO ANY BUSINESS WITH THESE PEOPLE!
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Advertisement was for a "free sample" of Radiant Revive Repair and Release Cream and Bright Eye Serum, only pay shipping and handling. I was charged $4.95 and $4.50 shipping and handling, as well as $2.45. I am still unsure what the $2.45 was for. I called the company and disputed the $2.45, which was refunded to my card. I have now been charged $89.95. I was advised by Radiant Revive's customer service that this charge was, in fact, for the full size "free trial" that I was sent and that I had not contacted them within 14 days to cancel my account. I believe this to be false advertising.
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Sep 11, 2018
Our records indicate that you have been refunded on these dates (08/16/2018)(08/30/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
This company has charged my *** acct $67.46 for merchandise I never ordered. They were contacted immediately after I was notified that I'd made a purchase & told not to bill my acct for this fraudulent transaction. They do not answer the telephone.
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Sep 10, 2018
Our records indicate that you have been refunded on this date (09/04/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Sep 11, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
The company did not indicate this was a subscription based product based on the subscription and without disclosure began charging my credit card for the product. When I called the company to inquire and cancel the subscription they are unresponsive.
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Sep 10, 2018
Our records indicate that you have been refunded on these dates (08/28/2018)(09/05/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
You agree to TRY their product for FREE, except for "shipping and handling", and the next thing you know........You are a "SUBSCRIBER" to the tune of 2 unauthorized transactions on your account in the amount of $178.42 submitted to your account within 2 days of each other!!! There was no "fine" print unless you continued to search the company name, Radiant Revive, and then you see how THEY define that you are now a "SUBSCRIBER" and will be for the next 14 days.... and then WHAMMM!!! Just because you give financial data, that doesn't make you a subscriber!!! And if you think you're going to be able to contact this company to discuss your "subscription"...think again. I called 3 different times in 2 days and NEVER got an answer of any kind!!!
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Sep 10, 2018
Our records indicate that you have been refunded on these dates (09/04/2018)(09/05/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Sep 13, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
Advertising is misleading as it only stated a free trial and had to pay shipping only. Although the customer service rep. Stated it was in their terms and conditions with a check mark stating that you had to be 18 yrs. old and after 14 day trial you would automatically be enrolled in receiving the product on a monthly basis. This was not clearly stated on the internet site nor did it inform on the paperwork that was sent with the product. Otherwise I would not have moved forward with the trial. There was no information on how much each product was where the check mark the customer rep mentioned. This is false advertising. I’ve been on other sites where the companies are explicit in their information. I was charged 88.95 and 89.95 and I did not authorize this amount. I will be contacting my bank to report this.
Radiant Revive Response
• Sep 04, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Sep 10, 2018
Our records indicate that you had a chargeback placed on your account on this date (09/03/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
DO NOT BUY THIS PRODUCT. I feel like it was a classic bait and switch, and I fell victim to it. I agreed to pay for samples. Evidently I did not see in their terms that if I did not respond in 14 days, I would be charged the full amount, which was charged on my credit card, totaling $ 178.42. They refused to refund me. In fact they stick to the script, and when I demanded to speak to a supervisor, I was told the supervisor would say the same thing.
My issue is with the unscrupulous practice. I would leave a no-star rating if I could. This business is tied to a celebrity, and she should be ashamed.
Radiant Revive Response
• Aug 29, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
I have read majority of the negative reviews and am 100% in agreement. It is a very dishonest sales plan. I learned a lot from the negative reviews. I did not want to get caught in the "autoship" of the products. I attempted to cancel this within the 14 day period and they gave me an extension until October 18th to cancel with the promise that I will get no further products other than the initial "trial" products of which I have. I was told that on October 18th they would charge me for the products with a 35% discount. I wanted this settled so I offered to pay for the products immediately with the 35% discount but was told that it could not be done until October 18th. In order to protect myself, I have canceled my credit card. My credit card company advised me to call again within the 14th day period to end this nightmare. I have also emailed the company but Katy Williams (representative) advised that I not do this but call instead as they don?t always get the emails. This makes no sense to me.
Radiant Revive Response
• Aug 29, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
On 8/20/2018, I ordered Radiant Revive Repair Cream for a trial price, $4.95. They then added eye cream for a total of $9.90. They then tried adding more money to the total and when I questioned him he said he would remove the extra charge and the total would be $9.90. This was for a two week trial and if I liked it I could order a three month supply. I do not want to order anything additional and when I call to notify them of this I cannot get through to anyone.
Radiant Revive Response
• Aug 30, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 31, 2018
Our records indicate that you have been refunded on this date (08/30/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive had a free sample offer on the internet for two samples. You had to pay shipping on these samples, which is where they got our *** card number. Then they put a charge on our credit card for $356.80 for products that we neither wanted nor received, nor did we order.
*** was contacted and they said to contact Radiant Revive. Radiant Revive said to contact ***. We want a refund for $356.80, for four products they billed [email protected], and [email protected] which we neither wanted nor received. Our card ending in *** was originally billed on June 6, 2018. I am 68, and my husband is 71, and we are the only ones in the household.
Radiant Revive Response
• Aug 30, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 31, 2018
Our records indicate that you had a chargeback placed on your account on this date (08/04/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Sep 07, 2018
I am rejecting this response because:
As if September 7, 2018, Radiant Revive hasn't refunded the $356.80 that I am owed for products I neither ordered nor received. ([email protected] and [email protected])
This had been a devastating experience that they have put me through.
Please have them refund my *** Master Card ending with *** immediately.
Thanks for any helping me in this matter
Radiant Revive Response
• Sep 12, 2018
We are sorry but by the chargeback being placed on your account we are not in control of your account anymore in order to get your refund you must contact your bank because they have already took your refund out of our account and they should have it by now. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
Radiant Revive Response
• Sep 17, 2018
As we previously stated we are sorry but by the chargeback being placed on your account we are not in control of your account anymore in order to get your refund you must contact your bank because they have already took your refund out of our account and they should have it by now. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
Customer Response
• Sep 17, 2018
I am rejecting this response because:
*** says that Radiant Revive hasn't credited our account. I just checked this morning. They say that Radiant Revive just has to credit our account with the $356.80 they owe us for two charges of 89.94 and two charges of $88.46.
The Bank says that Radiant Revive should credit our same account that they used to charge us. Radiant Revive should send us a check to our address if they can't credit us properly through ***.
Customer Response
• Sep 21, 2018
We did dispute the charges. They are shown here on our August *** statement. Radiant Revive was contacted by ***, and Radiant Revive told *** that we did not cancel in time. We canceled within a week of the free sample offer, but Radiant Revive doesn't read their e-mails apparently. I've sent them multiple e-mails without even one answer. Then Radiant Revive told your Revdex.com that they had credited our account, which was false information.
*** charged us since Radiant Revive wouldn't issue our refund. In Oregon, it is unlawful to send anyone products that they don't order. Radiant Revive has caused us a tremendous amount of grief, and to talk with someone at our *** you are put on hold. Since your last contact with us, I spent two miserable hours on hold with ***, and still didn't get to talk with anyone.
Please, please try to get Radiant Revive to credit us with the $356.80 they owe us. We neither ordered nor received, and certainly did not want their products.
Radiant Revive Response
• Sep 26, 2018
Please contact your credit card company because we cannot handle this refund for you because you placed the chargeback the money we returned back to your card at this time.Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive Response
• Sep 28, 2018
As we stated before please contact your credit card company because we cannot handle this refund for you because you placed the chargeback the money we returned back to your card at this time.Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I received a trial offer of this product and DID NOT sign anything stating I would have to call in and cancel this order! I was charged $89.95 and I did not authorize this deduction and I have called and emailed the company 6 times with no answer. They apparently do not answer their phones . I want a resolution and to be contacted by this company for a full refund!
Radiant Revive Response
• Aug 30, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 31, 2018
Our records indicate that you have been refunded on this date (08/30/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
My mother is a hard working woman and decided to treat herself to some nice anti aging products she saw online after she retired. But the Radiant Revive cream was such a scam! She was advertised that she would have a free trial with the company and if she CHOSE to, there would be a separate option to sign up for a monthly subscription of the skin products. However, nowhere did it say that by buying the initial free trial product you would be automatically signed up for their cosmetic subscription. At first because it was some sort of "deal" she paid around $90 for the first set of products, 2 creams, which came in undisclosed packaging that had no shipping or branding information on it. I repeat, no information on the box or product tube. They were honestly worth around 12 dollars, if that. Then not even two weeks later she was sent more products as part of the subscription that she never signed up for! This time around however she was charged 400 dollars, because she was out of the "free trial period". But she didn't agree to subscription and never requested to be sent 400 dollars worth of products (that honestly were not even worth the amount she paid). She had not even opened the first set of creams. When she tried to returned ALL of the unopened and unaltered creams she was told that subscription items are NOT available for a refund. The subscription that she never signed up for, that the company discretely signed her up probably under some loophole in the terms and conditions (that are by no means legal or ethical), sent her products she didn't want to use and that she didn't ask for, and the refused to give my mother her money back. Refused to give my mother her 500 dollars back, even though the creams were untouched and unopened. To make matters worse calling this company to figure out this information out is such a pain. The wait time on the phone is extremely long and the customer service reps are rude and answer like they have a prepared script. Refund!
Radiant Revive Response
• Aug 30, 2018
Good morning is their any way that you could provide us with your mothers information ? We will need her name and her email for the information in which she ordered this purchase with. Without that information we will not be able to find her purchase in our system.Radiant Revive
I was willing to try a face cream for FREE
I was charged $4.99 for postage and handling
I received my FREE trial. Then
Two charges of 89.95 appeared on my credit card.
The company policy and disclosure are not clear in their advertisement for a free trial
I was totally unaware of any additional monthly shipments of the product
When I did become aware I cancelled immediately
I contacted my credit card company and filed a complaint
I received another jar of cream. And returned it unopened , immediately ,with a tracking number
A $4.99 jar of cream has cost me close to $200.00
I am on a fixed income and would NEVER buy cream at that price
I am requesting help with getting a refund from this company
The policy and disclosure for returned was also really obscure and confusing
Radiant Revive Response
• Aug 29, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 31, 2018
Our records indicate that you had a chargeback placed on your account on this date (08/08/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Sep 11, 2018
I am rejecting this response because:
After the refund to my account. ***. Re-charged me $179.90 for your product
they posted my account on 08/04/2018. Charging me for your product
Radiant Revive Response
• Sep 12, 2018
We are sorry for that situation happening to you but once the chargeback was placed we were not allowed to do anything with your account because your bank took control of the situation.Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
HelloI filed a complaint against Radient Revive on 08-24-18. ##***I received an email from the Greensboro Revdex.com on 09-11-18. That I replied to but I gave the wrong date for my RePayment of $179.90 to Radient Revive The correct date they were paid by *** is 08-16-18.Radient Revive is saying they reimbursed my money. But the bank repaid them. That is why I did not accept their resolution Please let me know if I can do any more to help myself Thank you. ***. At.
Radiant Revive Response
• Sep 17, 2018
As we previously stated we are sorry for that situation happening to you but once the chargeback was placed we were not allowed to do anything with your account because your bank took control of the situation.Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
Customer Response
• Sep 18, 2018
I am rejecting this response because:
I cancelled my bank card on 8-24-18. As soon as I found that they re changed my account for your produce. The un used package was delivered on 8-8-18. I still haven’t gotten any refund. I am requesting a full refund because this MISUNDERSTANDING was a result of your advertising and billing practices
Customer Response
• Sep 21, 2018
On 8-24-18
*** stated in a letter to me that they requested and received a copy of the sales slip from Radient Revive provided as verification of the 89.90 charge. After reviewing the documentation the charges APPEAR to be VALID.
IF WE PREVIOUSLY issued credit to your account the charges will be re billed and appear on your monthly statement
we consider your dispute resolved
I called *** again to no avail I then cancelled my credit card after being a loyal customer for 13 years
I can not understand why I must pay for a product I sent back unopened #*** ups tracking
I also don’t understand why a FREE TRIAL is costing me $179.00 total for a product that doesn’t work I ca also send back the original jar of 1 oz cream that I tried once. But they won’t accept it
PLEASE. PLEASE HELP ME AND ANYONE ELSE WHO WAS SCAMED BY THIS COMPANY
attested to by the hundreds of complaints against Radient Revive on the internet
Radiant Revive Response
• Sep 26, 2018
By a chargeback being placed their is nothing we can do at this time for your account. Your account is in the credit company account now at this time. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
Radiant Revive Response
• Sep 28, 2018
Your credit amount is in the credit company account at this time. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
I ordered free sample, being charged for shipping.
Received a call from my credit card company fraud dept. Saying the company charged my account $89 , and tried to charge $88.71 twice after that, without my permission.
When I called the company about these charges and asked for a refund, they would not refund my acctount.
Radiant Revive Response
• Aug 29, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 31, 2018
Our records indicate that you have been refunded on this date (08/29/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Sep 11, 2018
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
I cancelled this product back in February 2018 and told them I no longer wanted any charges. Each month thereafter they have continued to bill me $ 4.95. I called to tell them I had cancelled and they insisted that this was a "VIP" charge and that I hadn't cancelled that. When I called I reference their charge and they said they would cancel. The gal that I spoke with, Kelsey, said that was for the product, not the charge. I don't even know what a "VIP" charge is for , nor do I get any benefit from it. She hung up on me but then called me back with a cancellation for any future charges. Let's hope they comply. This is a sham and they should be turned in to their States Attorney General for their practices.
Radiant Revive Response
• Aug 27, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 29, 2018
Our records indicate that you have been refunded on this date (08/27/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Customer Response
• Aug 30, 2018
I am rejecting this response because: This response is not clear. They have cancelled the $ 4.95 effective 8/27/18, but they do not state clearly that I will be refunded the $ 4.95 for the months from February through August.
Radiant Revive Response
• Sep 04, 2018
Our records indicate that you have been refunded on this date (08/27/2018) as well as (09/04/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Advertise discount trail cost, two week later charged full Cost. Call into company, representative said no trail bottle made, that is why the additional cost was deducted. From $4.95 to $88.47. Than two weeks later another charge of $89.95. No additional product received and called to cancel, was told no refund will be given. When I originally Oder, I asked if I could cancel at any time, I was told within 30 days. This is a rip off, and company refuse to tefuns and no product was received for the additional chargers. Original date 7/23, second charge 8/7,next charge 8/22
Radiant Revive Response
• Aug 27, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 29, 2018
Our records indicate that you have been refunded on this date (08/27/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I purchased a trial offer of "bright eyes serum" and "repair & release cream." I READ every word on the offer because I didn't want to agree to something expensive. Prices were $4.95 & $4.90 with a ship fee of $2.49. That was July 23. I received emails confirming that order and never received another email. On 8/6 and 8/7 my credit card was charged $89.95 & $88.47. On 8/20 charged another $4.95. Today, 8/22, another $89.95. I called & was told that I had 14 days to cancel & bec I did not call, I owe the full price for the "trial." The phone rep insists it was in the fine print. They will not cancel the 8/20 & 8/22 charges, although no product has been shipped. They will not credit my account for these charges. I reviewed their website, & it clearly states that "if the Subscription option is chosen from the drop down menu, you will enter..." I did NOT choose a subscription menu or use a drop down. Please assist.
Radiant Revive Response
• Aug 27, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 29, 2018
Our records indicate that you have been refunded on this date (08/27/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Cancelled order via email. Did not get answer when I called. Never received product. Address on credit card and order did not match.
Radiant Revive Response
• Aug 27, 2018
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Radiant Revive Response
• Aug 29, 2018
Our records indicate that you had a chargeback placed on your account on this date (07/21/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
This is the same complaint issued by over 200 other people . Radiant advertised two products: Bright Eye Serum and Repair and Release Cream. They was advertised as samples, with no strings attached other than the payment of $4.95 and $4.90. Today I noticed that I have two pending charges from this company for $89.95 and $88.47. I had a lot of trouble contacting this company. When I finally got through to them, the representative said that the charges were for the full retail prices of these products.. I ordered them to give me a full refund. I was only able to get a 50% reduction in these charges. They said that they would apply this 50% refund within the next 7 to 10 business days.
I want them to make fully whole for these fraudulent advertising.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on these dates (08/31/2018) (09/05/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
They say it is a free trial for shipping only, then they charge your credit card over and over and send nothing!! When I called the company they said they did ship product but can’t prove it’s delivered!! The product is terrible and it is just a scam, I would like my 89.95, 84.95, and 22.49 refunded to me.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
DO NOT REPOND TO THIS So-CALLED BUSINESS IN ANY WAY! Radiant Revive keeps charging my bank account a VIP charge each month even though I contacted them via email after which they responded and I had to call in to cancel their service. There is no doubt that I cancelled everything yet I just saw another charge from them. They are *** and rip off artists who need to be stopped by someone from doing this! Their accounts need to be frozen so that they can’t suck money out of peoples’ accounts! What the *** does it take to get this done? Is the American consumer protected at all from this? They are so full of it and such liars! DO NOT DO ANY BUSINESS WITH THESE PEOPLE!
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Advertisement was for a "free sample" of Radiant Revive Repair and Release Cream and Bright Eye Serum, only pay shipping and handling. I was charged $4.95 and $4.50 shipping and handling, as well as $2.45. I am still unsure what the $2.45 was for. I called the company and disputed the $2.45, which was refunded to my card. I have now been charged $89.95. I was advised by Radiant Revive's customer service that this charge was, in fact, for the full size "free trial" that I was sent and that I had not contacted them within 14 days to cancel my account. I believe this to be false advertising.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on these dates (08/16/2018)(08/30/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
This company has charged my *** acct $67.46 for merchandise I never ordered. They were contacted immediately after I was notified that I'd made a purchase & told not to bill my acct for this fraudulent transaction. They do not answer the telephone.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (09/04/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
The company did not indicate this was a subscription based product based on the subscription and without disclosure began charging my credit card for the product. When I called the company to inquire and cancel the subscription they are unresponsive.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on these dates (08/28/2018)(09/05/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
You agree to TRY their product for FREE, except for "shipping and handling", and the next thing you know........You are a "SUBSCRIBER" to the tune of 2 unauthorized transactions on your account in the amount of $178.42 submitted to your account within 2 days of each other!!! There was no "fine" print unless you continued to search the company name, Radiant Revive, and then you see how THEY define that you are now a "SUBSCRIBER" and will be for the next 14 days.... and then WHAMMM!!! Just because you give financial data, that doesn't make you a subscriber!!! And if you think you're going to be able to contact this company to discuss your "subscription"...think again. I called 3 different times in 2 days and NEVER got an answer of any kind!!!
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on these dates (09/04/2018)(09/05/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
Advertising is misleading as it only stated a free trial and had to pay shipping only. Although the customer service rep. Stated it was in their terms and conditions with a check mark stating that you had to be 18 yrs. old and after 14 day trial you would automatically be enrolled in receiving the product on a monthly basis. This was not clearly stated on the internet site nor did it inform on the paperwork that was sent with the product. Otherwise I would not have moved forward with the trial. There was no information on how much each product was where the check mark the customer rep mentioned. This is false advertising. I’ve been on other sites where the companies are explicit in their information. I was charged 88.95 and 89.95 and I did not authorize this amount. I will be contacting my bank to report this.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you had a chargeback placed on your account on this date (09/03/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
DO NOT BUY THIS PRODUCT. I feel like it was a classic bait and switch, and I fell victim to it. I agreed to pay for samples. Evidently I did not see in their terms that if I did not respond in 14 days, I would be charged the full amount, which was charged on my credit card, totaling $ 178.42. They refused to refund me. In fact they stick to the script, and when I demanded to speak to a supervisor, I was told the supervisor would say the same thing.
My issue is with the unscrupulous practice. I would leave a no-star rating if I could. This business is tied to a celebrity, and she should be ashamed.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
I have read majority of the negative reviews and am 100% in agreement. It is a very dishonest sales plan. I learned a lot from the negative reviews. I did not want to get caught in the "autoship" of the products. I attempted to cancel this within the 14 day period and they gave me an extension until October 18th to cancel with the promise that I will get no further products other than the initial "trial" products of which I have. I was told that on October 18th they would charge me for the products with a 35% discount. I wanted this settled so I offered to pay for the products immediately with the 35% discount but was told that it could not be done until October 18th. In order to protect myself, I have canceled my credit card. My credit card company advised me to call again within the 14th day period to end this nightmare. I have also emailed the company but Katy Williams (representative) advised that I not do this but call instead as they don?t always get the emails. This makes no sense to me.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
On 8/20/2018, I ordered Radiant Revive Repair Cream for a trial price, $4.95. They then added eye cream for a total of $9.90. They then tried adding more money to the total and when I questioned him he said he would remove the extra charge and the total would be $9.90. This was for a two week trial and if I liked it I could order a three month supply. I do not want to order anything additional and when I call to notify them of this I cannot get through to anyone.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (08/30/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Radiant Revive had a free sample offer on the internet for two samples. You had to pay shipping on these samples, which is where they got our *** card number. Then they put a charge on our credit card for $356.80 for products that we neither wanted nor received, nor did we order.
*** was contacted and they said to contact Radiant Revive. Radiant Revive said to contact ***. We want a refund for $356.80, for four products they billed [email protected], and [email protected] which we neither wanted nor received. Our card ending in *** was originally billed on June 6, 2018. I am 68, and my husband is 71, and we are the only ones in the household.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you had a chargeback placed on your account on this date (08/04/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
As if September 7, 2018, Radiant Revive hasn't refunded the $356.80 that I am owed for products I neither ordered nor received. ([email protected] and [email protected])
This had been a devastating experience that they have put me through.
Please have them refund my *** Master Card ending with *** immediately.
Thanks for any helping me in this matter
We are sorry but by the chargeback being placed on your account we are not in control of your account anymore in order to get your refund you must contact your bank because they have already took your refund out of our account and they should have it by now. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
As we previously stated we are sorry but by the chargeback being placed on your account we are not in control of your account anymore in order to get your refund you must contact your bank because they have already took your refund out of our account and they should have it by now. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
I am rejecting this response because:
*** says that Radiant Revive hasn't credited our account. I just checked this morning. They say that Radiant Revive just has to credit our account with the $356.80 they owe us for two charges of 89.94 and two charges of $88.46.
The Bank says that Radiant Revive should credit our same account that they used to charge us. Radiant Revive should send us a check to our address if they can't credit us properly through ***.
We did dispute the charges. They are shown here on our August *** statement. Radiant Revive was contacted by ***, and Radiant Revive told *** that we did not cancel in time. We canceled within a week of the free sample offer, but Radiant Revive doesn't read their e-mails apparently. I've sent them multiple e-mails without even one answer. Then Radiant Revive told your Revdex.com that they had credited our account, which was false information.
*** charged us since Radiant Revive wouldn't issue our refund. In Oregon, it is unlawful to send anyone products that they don't order. Radiant Revive has caused us a tremendous amount of grief, and to talk with someone at our *** you are put on hold. Since your last contact with us, I spent two miserable hours on hold with ***, and still didn't get to talk with anyone.
Please, please try to get Radiant Revive to credit us with the $356.80 they owe us. We neither ordered nor received, and certainly did not want their products.
Please contact your credit card company because we cannot handle this refund for you because you placed the chargeback the money we returned back to your card at this time.Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
As we stated before please contact your credit card company because we cannot handle this refund for you because you placed the chargeback the money we returned back to your card at this time.Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I received a trial offer of this product and DID NOT sign anything stating I would have to call in and cancel this order! I was charged $89.95 and I did not authorize this deduction and I have called and emailed the company 6 times with no answer. They apparently do not answer their phones . I want a resolution and to be contacted by this company for a full refund!
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (08/30/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
My mother is a hard working woman and decided to treat herself to some nice anti aging products she saw online after she retired. But the Radiant Revive cream was such a scam! She was advertised that she would have a free trial with the company and if she CHOSE to, there would be a separate option to sign up for a monthly subscription of the skin products. However, nowhere did it say that by buying the initial free trial product you would be automatically signed up for their cosmetic subscription. At first because it was some sort of "deal" she paid around $90 for the first set of products, 2 creams, which came in undisclosed packaging that had no shipping or branding information on it. I repeat, no information on the box or product tube. They were honestly worth around 12 dollars, if that. Then not even two weeks later she was sent more products as part of the subscription that she never signed up for! This time around however she was charged 400 dollars, because she was out of the "free trial period". But she didn't agree to subscription and never requested to be sent 400 dollars worth of products (that honestly were not even worth the amount she paid). She had not even opened the first set of creams. When she tried to returned ALL of the unopened and unaltered creams she was told that subscription items are NOT available for a refund. The subscription that she never signed up for, that the company discretely signed her up probably under some loophole in the terms and conditions (that are by no means legal or ethical), sent her products she didn't want to use and that she didn't ask for, and the refused to give my mother her money back. Refused to give my mother her 500 dollars back, even though the creams were untouched and unopened. To make matters worse calling this company to figure out this information out is such a pain. The wait time on the phone is extremely long and the customer service reps are rude and answer like they have a prepared script. Refund!
Good morning is their any way that you could provide us with your mothers information ? We will need her name and her email for the information in which she ordered this purchase with. Without that information we will not be able to find her purchase in our system.Radiant Revive
I was willing to try a face cream for FREE
I was charged $4.99 for postage and handling
I received my FREE trial. Then
Two charges of 89.95 appeared on my credit card.
The company policy and disclosure are not clear in their advertisement for a free trial
I was totally unaware of any additional monthly shipments of the product
When I did become aware I cancelled immediately
I contacted my credit card company and filed a complaint
I received another jar of cream. And returned it unopened , immediately ,with a tracking number
A $4.99 jar of cream has cost me close to $200.00
I am on a fixed income and would NEVER buy cream at that price
I am requesting help with getting a refund from this company
The policy and disclosure for returned was also really obscure and confusing
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you had a chargeback placed on your account on this date (08/08/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because:
After the refund to my account. ***. Re-charged me $179.90 for your product
they posted my account on 08/04/2018. Charging me for your product
We are sorry for that situation happening to you but once the chargeback was placed we were not allowed to do anything with your account because your bank took control of the situation.Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
From: *** [mailto:***] Sent: Thursday, September 13, 2018 9:40 AMTo: ***Subject: Complaint ***
HelloI filed a complaint against Radient Revive on 08-24-18. ##***I received an email from the Greensboro Revdex.com on 09-11-18. That I replied to but I gave the wrong date for my RePayment of $179.90 to Radient Revive The correct date they were paid by *** is 08-16-18.Radient Revive is saying they reimbursed my money. But the bank repaid them. That is why I did not accept their resolution Please let me know if I can do any more to help myself Thank you. ***. At.
As we previously stated we are sorry for that situation happening to you but once the chargeback was placed we were not allowed to do anything with your account because your bank took control of the situation.Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
I am rejecting this response because:
I cancelled my bank card on 8-24-18. As soon as I found that they re changed my account for your produce. The un used package was delivered on 8-8-18. I still haven’t gotten any refund. I am requesting a full refund because this MISUNDERSTANDING was a result of your advertising and billing practices
On 8-24-18
*** stated in a letter to me that they requested and received a copy of the sales slip from Radient Revive provided as verification of the 89.90 charge. After reviewing the documentation the charges APPEAR to be VALID.
IF WE PREVIOUSLY issued credit to your account the charges will be re billed and appear on your monthly statement
we consider your dispute resolved
I called *** again to no avail I then cancelled my credit card after being a loyal customer for 13 years
I can not understand why I must pay for a product I sent back unopened #*** ups tracking
I also don’t understand why a FREE TRIAL is costing me $179.00 total for a product that doesn’t work I ca also send back the original jar of 1 oz cream that I tried once. But they won’t accept it
PLEASE. PLEASE HELP ME AND ANYONE ELSE WHO WAS SCAMED BY THIS COMPANY
attested to by the hundreds of complaints against Radient Revive on the internet
By a chargeback being placed their is nothing we can do at this time for your account. Your account is in the credit company account now at this time. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
Your credit amount is in the credit company account at this time. Please feel free to contact our service rep at this number (18556330203) if you have any questions.
Radiant Revive
I ordered free sample, being charged for shipping.
Received a call from my credit card company fraud dept. Saying the company charged my account $89 , and tried to charge $88.71 twice after that, without my permission.
When I called the company about these charges and asked for a refund, they would not refund my acctount.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (08/29/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and I accept it.
Thank you so much for your help.
I cancelled this product back in February 2018 and told them I no longer wanted any charges. Each month thereafter they have continued to bill me $ 4.95. I called to tell them I had cancelled and they insisted that this was a "VIP" charge and that I hadn't cancelled that. When I called I reference their charge and they said they would cancel. The gal that I spoke with, Kelsey, said that was for the product, not the charge. I don't even know what a "VIP" charge is for , nor do I get any benefit from it. She hung up on me but then called me back with a cancellation for any future charges. Let's hope they comply. This is a sham and they should be turned in to their States Attorney General for their practices.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (08/27/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I am rejecting this response because: This response is not clear. They have cancelled the $ 4.95 effective 8/27/18, but they do not state clearly that I will be refunded the $ 4.95 for the months from February through August.
Our records indicate that you have been refunded on this date (08/27/2018) as well as (09/04/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Advertise discount trail cost, two week later charged full Cost. Call into company, representative said no trail bottle made, that is why the additional cost was deducted. From $4.95 to $88.47. Than two weeks later another charge of $89.95. No additional product received and called to cancel, was told no refund will be given. When I originally Oder, I asked if I could cancel at any time, I was told within 30 days. This is a rip off, and company refuse to tefuns and no product was received for the additional chargers. Original date 7/23, second charge 8/7,next charge 8/22
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (08/27/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
I purchased a trial offer of "bright eyes serum" and "repair & release cream." I READ every word on the offer because I didn't want to agree to something expensive. Prices were $4.95 & $4.90 with a ship fee of $2.49. That was July 23. I received emails confirming that order and never received another email. On 8/6 and 8/7 my credit card was charged $89.95 & $88.47. On 8/20 charged another $4.95. Today, 8/22, another $89.95. I called & was told that I had 14 days to cancel & bec I did not call, I owe the full price for the "trial." The phone rep insists it was in the fine print. They will not cancel the 8/20 & 8/22 charges, although no product has been shipped. They will not credit my account for these charges. I reviewed their website, & it clearly states that "if the Subscription option is chosen from the drop down menu, you will enter..." I did NOT choose a subscription menu or use a drop down. Please assist.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you have been refunded on this date (08/27/2018) and you have been refunded the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive
Cancelled order via email. Did not get answer when I called. Never received product. Address on credit card and order did not match.
We apologize for any misunderstandings. We provide the terms and conditions to our customers throughout the checkout process as well as product pages to read and agree to if they wish to continue with their order.Our information can be found on our products, as well as on our website. We do this to avoid any misunderstanding you might have with our shipment and at this time you have been refunded. We want all our customers to be happy. We hope you will use our products in the future.
Radiant Revive
Our records indicate that you had a chargeback placed on your account on this date (07/21/2018) and it was placed on the amount of your purchase order.
Please feel free to contact our service rep at this number (18556330203) if you have any questions. Radiant Revive