Radiant Revive

I recently purchased a skin care product from this company Radiant Revive which stated it was selling its product for $4.95 on a trial basis. I then received 2 small cremes in a sample size . Then 2 weeks later I get billed for $89 on my credit card. I never agreed to spend that money on this product . Nowhere was it written that I would be charged that amount of money .I then called them and they said it was in the terms and agreement the price of $89 . I did not see it anywhere and they lying and trying to scam me out of my money. I even told them I would send back their items and they told me it was too late .. I never authorized this company to take money from my credit card.

On August 7 I ordered only a sample from this company, giving my credit card for the sample and shipping. Today my credit card has been charged an additional $89.95.
I did not authorize this charge.
I have been on the phone holding for an hour to try to talk to someone about this, to no avail.
I also will dispute this charge with my credit card company.
Thank you for your help.

I made the mistake of asking for a trial offer without reading the fine print. They have since July 11th sent me four packages of product under some kind of subscription plan that I did not want. They have charged my credit card for approximately $400 for face cream that doesn't do anything at all. When I returned the first two packages I received another two. I then called and was told that they had a policy of no returns! The best I was able to do was get a 35% "discount" on the last two packages. After the fact I did some checking and this company has a history of similar complaints and shady business practices.

I ordered what I was told was a free Sample of their product & pay only S&H of $4.95, only to have an additional product added on which I did not order but could not back out of at that point, so got charged for S&H for that. At NO time was I informed this was a Trial order with a time limit. So, of course I did not think about dates. My bank card was charged before midnight for one product for $89.95. I began initiating phone calls with the merchant for a credit back; I should never have been charged! I was told this was a Trial period & two different clerks gave me two start dates, but same amount of time: 4 days to receive product, 10 days further to try product. Regardless of start date, trial has NOT expired. I contacted my bank reps who said I needed to try to resolve issue with merchant first. Rep from Radiant Revive first offered 50% refund; another stated full refund but only if conference call between myself, my bank & them to which my bank rep said they do not do that. Contacted RR again, spoke with an alleged supervisor who stated that trial had expired & no refund given I had contacted my bank where a claim had been started, which it still has not, and therefore lost my right to dispute charges from RR!
I am a disabled Navy veteran & widow of Navy veteran & parent to disabled child. The unauthorized actions of RR has caused financial hardship for me!

I saw a product advertised to help with facial fine lines and we used to give it a try as the advertisement stated a free trial offer only to include the shipping fee. They also suggested another trial cream for eye puffiness for the same trial offering that was also only the cost of shipping. Upon receiving the 2 products I did not initially try them as I was using up a current drug store product. I did initially try the fine line cream, but was disturbed by the number of ingredients; shortly thereafter I noticed 2 separate credit cards charges from this comapny: one for 88.47 and one for 89.95. I called the comoany inquiring about these charges and was informed that I had agreed to terms of service of 14 days trial offering, and that I was charged because I did not respond for a cancellation within that period. I of course was totally unaware of anything on fine print as they claim I agreed to. So I said I have barely used one of the products and have not even opened the other one; they would not take them back refusing to give me a return address. I complained to them about how unfair and fraudulent thus business practice appears that if they were so proud of their products to offer a free trial and then stick it to the customer, they must have trouble legitimately selling their products. You shouldn't have to hide things in fine print or encrypted print??? The product I have not opened contains over 50 ingredients--- don't think I would ever try it--seems scary--questionably safe at best?
However, I would never have tried either of them for 80 plus dollars and I would not ever want to try a product with so many ingredients as well. I am more than happy to return the unopened bottle for a full refund. And then take it as a learning lesson to be more extremely cautious in the future on ordering anything like this again. This company wpuld not budge off of their continued repetition of you agreed to the terms and my response mirrored back to them was What Terms!

Three days ago I foolishly fell for the claims of several well-known celebrities on behalf of a product being sold by a business purporting to belong to another celebrity. The initial product A was supposed to be free, but there was a small shipping and handling charge. When I was hooked by the offer for product A, I was told, oh, but to complete my transaction, I also qualified for product B, which was also free, but had the same shipping and handling charge. I did not want product B, but I could not find a way to back out of the transaction, or say that I only wanted product A. So, I thought, it's only another $4.95, and I agreed to product B, which I did not want. When I printed out the final invoice, I saw that there was an additional "Expedited shipping charge" that I had not agreed to at all! So, the total was $12.34. At this point I came to this site and read all of your reviews and complaints.
I immediately called my credit card company, who told me to wait until the transaction is no longer "pending" but "posted", and at that point their Fraud Department will help me resolve it.
I also tried to call the business myself, I heard a recording saying that "my call was very important to them," but no one answered the phone, ever.
Three days later, it was posted, I called again, and Fraud is very familiar with this sort of scam. They knew all about how it will quickly escalate into $89.95 next month and each month afterwards. They immediately closed my card, issued me a refund for the $12.34, and are sending me a new card, so that the scammer cannot charge any more next month and every month afterwards.

Do not buy this product!!! The return policy is the one where if you don't cancel, they continue to send you products that you don't want....and of course accumulate charges on your credit card. I was going to return everything for a refund and looked up the return address. It's a metal trailer building with a square cardboard sign that says UPS!! Pretty sure this "business" is overseas.

I ordered a "free"sample of Radiant Revive and agreed
To pay less than five dollars for shipping. I received the sample jar. I did not order any additional product. I received a notice that they charged my credit card for $89.95 for an additional jar.
I called the company to tell them that I did not order any product. They refused to refund my money and cancel the order. I made sure to look for any gimmick like this before I sent for the sample.
This company is engaged in FRAUD. DO NOT ORDER THIS PRODUCT!!!

I know for a fact that Radiant Revive is fair and helpful to their customers.

I have been scammed as well and kicking myself. The robotic responses to these reviews are telling. Clearly your terms and conditions are not posted responsibly because people do not all have the same issues when they are.

Just today I found out how important it is to read and re-read everything on an Internet advertisement of this company. I thought I was paying the postage for a sample of a product, started through the process to check out, another page for a companion product appeared, I selected to checkout and not order that “sample”.
Within several hours, I received TWO emails indicating that I had ordered both products and was being charged the mailing for both. It was not a lot of money but the principle of being charged for something I didn’t order was not acceptable so I tried to call to (I thought) cancel that order. Finally gave up after 15 minutes on hold. Received a return call within probably 30 minutes and was informed that I HAD NOT ordered a sample but instead had signed up for the actual product and would be billed for the full amount at a later date. When I protested that this was not what the ad appeared to advertise, I was asked if I had read the “terms and conditions”. Since I had not and had based my decision on what I construed the ad to mean, I asked that my orders be canceled. I was informed that this could not be done. Additionally, when I asked about the second product which I did not order, I was asked if I had gone directly to the checkout option - which I had. I was informed that this triggered the purchase of the product, that I should have taken other steps. I continued to protest and request that my orders be cancelled. Finally, the employee agreed to void the orders and return the funds to my credit card.
Buyer be aware. I would not trust this company’s advertisements ever again!

I ordered Radiant Revive cream that was 30% on sale from a website that popped up with an ad showing celebrity named Joanne and included other celeb names like Ellen. That was all I ordered. I wasn't sure when I ordered if I was to receive two orders or two types of the product (jar and roll-on). The next three months I received more product and had $89.95 (late May 2018) charged to my credit card. ASSUMING it must have been two orders, I did not contact the company to cancel. The next month, I again received product. I knew I hadn't ordered it, so I went to the website to leave a message with them to cancel. This occured in June, July and now I've received more product in August. I was out of town when June/July product came. I had thrown those boxes away and couldn't find contact info. Today I waited on the phone for 40 to 45 minutes for customer service. I requested charges be removed and I would return product. They offered discounts 25, 50 and 75% but said they could not remove charges. The said they'd cancel all orders and confirm it be email. How can I retrieve $269.85 or have it removed from my credit card?

Do NOT fall for this SCAM! Radiant Revive offers skin and eye serum that is supposed to reduce the appearance of fine lines and wrinkles. I cannot speak to those claims, however, I can tell you that, although the product samples were offered for free with the charges of $4.95 ea. for shipping and handling, you WILL be charged $88.47 within 14 days receipt of the products if you don't call and cancel their auto billing/shipping. I did not see any indication that this was the case when I placed the order. IF it was, it must have been extremely small print or imbedded somewhere in the "terms of sale". I forgot to mention that they marketed their products as being endorsed by Kathy Lee Gifford. So, in my opinion, this is a SCAM all the way around. If you are a legitimate business with a good product you do not have to use these kind of deceptive practices'.

Please BEWARE and read all fine print and hyper links.
You will be charged shipping and $89.95, plus put on auto orders.
Be very careful! This is not the way to run a business.
Very disappointed and will never buy from this company.

This product was advertised as a free trial. Before I came close to finding out whether it worked, I was sent another set of the product. Then I received a credit card bill for $361.79 for two shipments of the products. So much fir a free trial!

They sell facial cream and serum for small amounts and shipping fees as samples. They charged $4.95, $4.90, and $2.49 and later charged additional of $88.47 and $89.95 to the same credit card. I didn't even open either of them and offered them to return them for a full refund, but they refuse to refund.
It is totally a misleading advertisement and scam. They put Kathy Lee's photos on the ads.
I would like to get a full refund of the two products which are still untouched and sealed. Total payment of $190.76 but at least the additional payment of $178.42 should be refunded.

I sent for a free trial of facial cream, wasn't give a choice about the eye cream because I couldn't cancel it anywhere. I received 2 small bottles, and about a week or two later I see two charges on my account, $88.47 and $89.95. But I haven't received anything else, as soon as I saw the charges on my account I immediately tried calling but couldn't get ahold of anyone. So I called the bank to see what could be done, they canceled my card and I got a new one so no other charges could come out from Radiant Revive. I have called radiant revive 3 more times and have not got one answer. I emailed them and they respond by telling me to call, how can I contInue to call if no one answers the phone there! This is an extremely negligent business with poor customer service. I keep trying to get refunded but how can you if you can't get a hold of them!

as with many, I ordered the 'free trial' of this product. To test it out 'scientifically', I tried this product only on one side of my face, and also with another person for 10 days. No noticeable difference! Then I found they were going to send another order without any agreement, any information on cost, or consent. This is a fraudulent business, and needs to be stopped in its tracks. Not only deceptive, but the product is misrepresented,m showing immediate effects on TV, totally fabricated...
DR JD

SCAM SCAMM SCAMMM DISINFORMATION RELATING TO THIS PRODUCT AND THIS COMPANY. FREE TRIAL COST $90.00 WITH THE INTENT OF SHIPPING MORE PRODUCT AT $90,00 THE ADVERTISEMENT: HIGH PROFILE PEOPLE IN ENGLAND WITH REMARKABLE RESULTS ENDORSED BY ENGLISH VERSION OF SHARK TANK THIS IS COMPLETELY FALSE INFORMATION. WORTHLESS PURCHASE. D.S.

I ordered a free sample from this company for (2) products at $4.95 each on July 31, 2018. A total of $12. 45 was charged to my account. The order was received without an invoice or directions on how to use the product. On August 14th and 15th (2) additional unauthorized charges of $88.47 and $89.95 were charged to my account. I did not authorize these charges. On 8/15/18 I called the number on the shipping receipt and was offered a 75% refund, several other so called deals and the account would be closed. I would like all monies refunded except the original shipping amounts listed above.